Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I RECOMMEND

By Brenda82 on 12/16/2018 at 12:37 AM. Helped by Roger.

Mike Lacy is great! There was no pressure. Everyone is very knowledgeable and friendly. I am glad I came back to Honda of Superstition Springs for a second purchase and will continue to go there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Civic to CRV

By Daisy80 on 12/14/2018 at 10:29 PM.

I had been in a car accident 5 months ago and ended up with a civic but over time started to be scared in the car. They were great working with my situation and finding the car I would feel comfortable and safe in. Definitely going back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and helpful sales staff.

By Laila on 12/13/2018 at 12:24 AM.

Michael Lacy greeted me at the door and started to ask me questions about what I was looking for. He answered all of my questions and took me for a test drive. I have had a Honda Acord for almost 20 years and wanted a CRV this time but was not really ready to buy one yet. After the test drive and lengthy discussion I drove home with CRV and I’m very happy with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exception Service

By Princess on 12/12/2018 at 11:29 PM. Helped by Chris and Tommy in Service.

Just moved to AZ and made this my new dealership, they have welcomed me warmly and exceeded my expectations. Look forward to my next visit. Thank you, sincerely!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Honda

By Miranda, Pattie 123 on 12/10/2018 at 2:51 AM. Helped by Can't remember but he works in finance.

Everyone knows the quality of the Honda vehicles. I wouldn't buy anything else. The way I was treated was exceptional as well. Feels like a family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service!

By Hpayne on 11/30/2018 at 8:00 PM.

We did some pre-negotiations before we got to the dealership and expected a bait and switch. Non of that! And Adrian was awesome to work with and made it so much easier. We had to leave in a rush after buying the car and he made sure we came back at another date to make sure we knew how all the technology worked. It was so much easier working with someone we feel we could trust.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of new vehicle

By civic2018 on 11/28/2018 at 9:24 PM. Helped by Mr. Field.

I have been coming to this dealership for years to service my car. Experience has always been very good. Now in purchasing a new vehicle, my experience was also excellent. Mr. Lacy was very friendly and excellent to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most accommodating,patient, polite, personable experience

By Happy cudtomers on 11/28/2018 at 12:58 AM. Helped by Our salesman was Mike (sorry we don’t have his last name).

Our salesman Mike could not have been more patient and accommodating. We had changes several times and he produced our requests as a polite and accompanying sales person. He found us the perfect vehicle after we finally made our choice. He encouraged us to contact him as we have questions of the things our new vehicle offers. We were comfortable and confident with his knowledge of the product and will recommend him should we have the opportunity. We are Superstition customers !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Patient

By ProbablyBry on 11/24/2018 at 4:50 PM. Helped by Roger in Finance.

I was caught in an unfortunate situation with my previous vehicle. Mike L. and Roger in finance helped me make it work. I appreciate their patience with the process and helping me get into a safer and more reliable vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Real poor customer service

By Ron on 11/19/2018 at 1:23 PM.

You need to run not walk away from this so called dealership. Took my new Civic in for a replacement grille and a cowl close out piece that were not properly attached, when they said it was done the grille was not installed correctly and they had broke the Honda emblem off of it. They dented the left fender putting the piece on the cowl. They also broke the right headlight and the chrome piece that goes above it. The weasel so called manager came out and said you must have wrecked the car. It was a new piece that had been poorly installed, the rest of the damage they caused. Bottom line is they are VERY dishonest, they make crooked dealerships seem like saints. I guess they feel because we are senior citizens they can just treat us any way they want and we just have to take it. Well we live in a high end 55 plus community and don't think we won't be telling everyone one we come in contact with about your treatment. Please, please, please save yourself from these crooks and go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Lettyrivera06 on 11/20/2018 at 6:55 AM.

Thank. You to Adrian, in. Sales , David in Finance, & Josh, for making me feel So welcomed Here. After experiencing terrible Customer. Service at the Honda Dealership in Gilbert , I took a chance with You here. & I left a Happy Customer with my NewHonda . Thanks again Adrian. For Programming Everthing up for me from apple play to the different settings. In the car I truly recommend everyone to go to Honda of. Superstition🤗

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Seinfeldmom on 11/20/2018 at 2:01 AM.

Todd was great to work with. Very laid back, no pressure. He listened to what said we wanted and helped us find a car we are both very happy with. We felt good when we drove away in our new ride! Great experience. Dave and Vicki

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing place to buy a new car!!!

By Rgomez0213 on 11/16/2018 at 12:22 AM.

If you are looking to buy a new car, I recommend going to super Honda. Ask for Adrian Gonzalez he’s very nice and helpful!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Customer Service

By Felicia on 11/15/2018 at 2:57 AM.

The sales team was awesome. We worked with John and Adrian. Adrian was very knowledgeable about the products, being efficient and patient with our kids, and willing to work with us on the cost/trade in. Everyone we interacted with was friendly and willing to go the extra step. Thanks!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Friendly service

By Rmeyeriii on 11/8/2018 at 8:10 PM.

All vehicles I have gotten from this dealership have been reliable. Friendly service. I will most likely go back again in five to eight years.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Professional

By Carlos 78 on 11/5/2018 at 10:39 PM.

Overall my experience was well but when I left the dealer the air pressure sensor went off. I checked the air and all four tires were low. The sensor is still on. So have to take it back to find out what's wrong with it.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrifying experience that should never be allowed!

By scared client on 11/2/2018 at 4:00 PM. Helped by A guy named Tim and Jonathan called me but I did not get their last names..

I went into this dealership and worked with a salesman named Tommy. I wanted to look at a CR-V EX model. Tommy asked for my license to do a test drive. I gave it to him to copy, as is customary. He stuck it in his pocket instead of returning it to me when I requested it . I asked him for it and he said he would give it to me later. I gave him my keys to my Honda Accord to be considered for a trade-in. He took my keys to have a mechanic look at it. I took a seat at a table and Tommy made an offer on the CR-V and my Accord. His CR-V price was way too high and his trade-in offer on my Accord was way too low. ($108) We talked back and forth and I decided not to get the car. I asked him for my keys and license and he told me I could have them when I bought the car and not until! I felt afraid and intimidated. On at least 4 occasions I asked him for my keys and license. He refused to give them to me. On the 4th time I got up and told Tommy to meet me at the receptionist desk with my keys. I went outside and called my husband and told my husband that if I didn't get my license and keys I would be calling the police. I went back in and demanded (nicely) my keys. He finally gave them to me. I have been told that this is Tommy's way of doing business. He usually deals with older people and intimidates them until they buy a car. WHY HASN'T HE BEEN FIRED? Because he sells a lot of cars this way. I have heard his boss Mike also uses intimidation and approves of Tommy's tactics. If you have a parent who is thinking of buying a car or if you are older, steer clear of this dealership! I am older but I stood my ground. But many people haven't. This is not the way to sell cars. The next day I got 3 calls from "managers" saying they wanted to work with me and make me a great deal on a car. When I called back I was immediately transferred to Tommy, where he started his games again. I told him I would not buy a car from him no matter what. I don't like to play games and this dealership is full of them. STAY AWAY!

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I wanted to give 5 stars but can't... at all

By Hooah on 11/3/2018 at 6:36 PM. Helped by Amir Fallahi.

They got us a price we were happy with, we signed a contract and went home with our new Odyssey Elite. As we do with all new car purchases we make, we prepared gifts for the sales team that helped us. We dropped them off in the morning and by the afternoon they called us back in to tell us the deal was never approved and we had to re-negotiate. They wanted $75 more per month. I was quite disappointed and embarrassed. We returned the vehicle and then sat for hours as they tried to get us into another vehicle we didn't want. Ultimately we left and a Toyota dealership matched SuperHonda's original deal for their equivalent Van Model. I asked Tim and Amir (finance guy) who allowed them to sign a contract with us to take the Van home without having a closed deal but Amir said he had no idea and Tim said he wasn't privy to that information. I really don't know what else to say. The receptionists were super nice and were bummed out with us when we returned the van. As far as the sales team goes... just make sure your deal is closed before going home with the car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt valued

By Tiffany Medina on 11/2/2018 at 9:19 PM. Helped by David Hernandez.

My sales representative Mike Lacey spent a good amount of time with myself and my father in finding the right price and the right vehicle that I was looking for which was the 2018 Honda accord. The transaction was a tad complex since I currently had a lease to add into the mix but with the help of Mike Rutherford and also the finance person David H. whom we had the pleasure of meeting we were able to make it happen. The attention to detail and the sense of urgency and asking open ended questions truly made me feel valued and I highly recommend Honda of Supersition to my family and to my friends. This is the fourth vehicle my family has purchased from Honda of superstition! I also have two small children and I appreciate them having a kids area for them to color read or watch a movie !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Todd was amazing!!

By Nursepeggy67 on 11/2/2018 at 1:38 AM.

This is our fourth vehicle from this dealership. Todd was very knowledgable of our new vehicle and helpful without being "pushy"! Loved the experience in every way and I love my new CR-V!!

I would recommend this dealer.