Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, quick rental car asignment, started service work i

By Zeke on 11/20/2017 at 7:25 AM.

Had warranty issue returned to dealership 8 times, they understood the frustration we experienced. Sales, service and management involved to accomplish the task to return car as soon as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outsatnding, Outstanding, Outstanding!!!!!!!

By Duihunter1 on 11/20/2017 at 1:47 AM. Helped by Dave Rodriguez (Not sure on the first name. I think he was the sales manager. Super polite!.

I contacted John Palting via the phone in the afternoon of Friday, 17NOV17. I agreed to meet him later that day. John showed me two trucks side by side as requested for ease of comparison and eventually choice. I gave john my expectations regarding what I wanted for my trade, down payment and the sign and drive final payment. After all was said and done I received the deal I expected and I am very happy with my purchase. John and the team, Kalia (Finance Manager) and Dave Rodriguez (Sales Manager) were very polite and we didn't play the games that you hear about or may have experienced while purchasing a vehicle in the past. I would recommend this dealership and sales team if you are in the market for anew GMC truck, Buick or Cadillac. BTW, they now have an OUTSTANDING, low mileage, rarely driven BMW 535i with the M sport package. Only 22000 miles and in perfect working order.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Renewing my lease

By Love cadillacs on 10/30/2017 at 7:11 AM.

John Palting contacted me a few days ago to remind me that Cadillac would pay the last 2 months of my lease and that the XT5 has a good lease promotion. I went down to see John and he helped me get the car I wanted with a monthly payment amount that I was satisfied with. He was very professional, friendly, helpful and patient with me. He is a great asset to the Cadillac team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMC Sierra Denali

By P and W on 10/25/2017 at 10:56 PM.

Awesome service. Got what I wanted. Good deals!!! Jon was helpful in finding the perfect truck for me and got the deal that I needed for me to take the truck home right away! What a guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENCE

By miles2628 on 10/21/2017 at 10:21 PM. Helped by GARY HU AND TIANA KAWAMURA.

EXCELLENT STAFF PROVIDING EXCELLENT SERVICE. EASY , FRIENDLY AND ACCOMMODATING. FIRST TIME EVER BEEN THERE, WAS RUNNING A LITTLE LATE FOR WORK, DIDN'T EXPECT IT BUT THEY EVEN PROVIDED A LOANER. VERY ACCOMMODATING.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Challenging customer.

By Vw15 on 10/22/2017 at 9:27 AM.

Bernie was patient with the many challenges brought up by the customer. He did not hesitate to find options and solutions to meet customer satisfaction.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Service, Honesty, & Comfortable...!!!

By dealerrater17 on 10/11/2017 at 1:47 PM. Helped by Kalai Mukawa.

Raymond "Coach" Guinto was a pleasure to work with. I was straight up with him about the finances and he was willing to help me by utilizing as much accommodating perks as possible that the Dealership had to give. The transaction was smooth and timely. I recommend anyone looking for a vehicle to give them a shot at putting you behind the wheel off their lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Their hard work and persistence paid off for me!

By Jim on 9/29/2017 at 5:24 AM.

Bernard Young and Tony shot for the moon and landed a "heavenly" deal for me. It took a lot of work, skill and experience but they found a great fit for me. Mahalo Gentlemen!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By Jherman289 on 9/29/2017 at 3:13 AM.

Very helpful and got me exactly what I was looking for. Called back when he said and found me the best deal. Would refer to anyone looking for a good service and good deals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Job!!

By Euber on 9/28/2017 at 4:51 AM.

I would like to take a moment to extend my gratitude and appreciation to Honolulu Buick GMC Cadillac, the dealership was excellent right from the start. Spoke with Cathy and she recomend me to Jon ,I am very pleased with Jon Palting, one of the cars salesmen. He was extremely professional, courteous, and made me feel very comfortable.I highly recommend asking for him, you won't be disappointed! Customer service was amazing & they have a beautiful selection of vehicles. I am extremely pleased with my pre owned Grand Cherokee. If you are thinking about purchasing a car or truck, this is the place to go :) thank you for your outstanding guest service !! Bravo (with clap emoji) 👏👏👏👏

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Cad789 on 9/25/2017 at 4:49 AM.

John Palting, the salesguy, was knowledgeable and he demonstrated a genuine concern for customer satisfaction. He wore appropriate work attire and was well-mannered and well-spoken. He is an asset in your team. Mahalo to John and the rest of the Cadillac team for an exceptional customer experience. Keep up the good work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best car buying experience I've had

By jfalls on 9/19/2017 at 10:56 PM.

. My wife and I went on a Saturday just to look at cars. We told the sales manager that we didn't want to talk to a salesman just yet. They honored our wishes and didn't bother us until we were ready to talk. Lenny was our salesman and we not only found us the car we wanted, he got us a great car in the color we wanted with all the accessories we were looking for. The finance manager Sang, was awesome. He got us a great rate, and negotiated the price of the car so that we were able to get the extended warranty, lifetime oil changes and other extras without emptying our wallet completely. I appreciate the no pressure sales and honest car discussion from Lenny, Sang, the manager Tony and everyone else that worked with us to get us in a car that we are happy with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

New car leasing

By Steelers on 9/18/2017 at 7:12 PM.

Took my car into service and service advisor Chester advised me that I had some repairs that needed o be done to my 8 year old SRX. Asked if I thought about getting a new car and he could have someone prep a similar car to my SRX. That is when he introduced me to Lennie. Great guy, very patient and knowledgeable. No "pressure" to buy or lease. Helped make the process smooth and easy. Not the hassle it used to be before. Highly recommend you see Lennie if you need to purchase/lease a new car and for service, deal with Chester. Two great guys and a great dealership. Cadillac all the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealer ship in Honolulu

By James30 on 9/18/2017 at 12:20 AM.

If you are having problems with credit or financial issues, go see rob and joey they will do everything in they power to get you approve the same day. They are a team there and a man of they word from my experience working with them. Alohi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Brett0608 on 9/16/2017 at 1:19 AM.

Great customer service and good price right up front. They were happy with providing a car fax and the Kelly blue book price for the vehicle I purchased. The dealer was Great at accommodating my needs for the purchase.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Search for a new car

By Gmc on 9/6/2017 at 7:46 PM.

Great job by Rob in our pursuit of a new vehicle to lease. We were very torn and ended up leasing another vehicle but Rob was gracious when I told him. He is very well informed and very helpful! Thanks, Rob!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Rob is truly the best!

By kaileebear on 9/5/2017 at 11:04 PM.

Aloha my name is Kailee, Recently I have financed a car through Honolulu Buick GMC Cadillac and could not have been happier with the service I received from Rob. He was friendly through the entire procedure and guided the sale very nicely and in a timely manner. I came in that day to look at a car I had seen online and he took me right away to see and test drive the car. I was most impressed that he didn't push or rush the process of buying a car on me. He talked and communicated clearly with both me and my dad through the paperwork process. It felt like he was part of our family the way he talked and joked around with us. I have been to other dealerships where it felt like all they cared about was selling us something. Rob is Ohana. He definitely took very good care of us and still continues to care of us. He went above and beyond that day, from helping us take three cars home, detailing our newest car the next day, and even helping me with questions that I had a week or so later. Thank you Rob for the fantastic service. We will definitely come back if we need anything else. Kind Regards, -Kailee

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

BMW 335i

By SavageBMW on 9/3/2017 at 10:26 PM.

Milton was very knowledgeable of vehicles being sold I went in looking for a specific car I saw online it didn't have a picture on the site but I decided to go up there, I liked it, was very clean I just didn't like the wheels it came with and while the vehicle was being detailed he was able to track down better looking wheels for it and put them on for me and had some maintenance work done to the car before the sale and I didn't have to ask definitely recommend him to anyone looking for a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Ranger2017 on 8/29/2017 at 7:24 AM.

Norlan Horita was outstanding and guided throughout the process. Made every effort to make us feel comfortable and informed. The entire process was smooth. I would like to thank Jay Lenin and Norlan very much for all their help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sierra denali

By Harned on 8/31/2017 at 2:18 AM.

Lennie was awesome in getting the deal made and in following up with me about paperwork after the sale had been completed he has great customer service

I would recommend this dealer.