Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben is really helpful to his client.,

By Vidale on 10/12/2019 at 5:32 AM.

As I experienced I’m so happy and great full that Ben Cabalo is my agent, he help me find a great vehicle that I like.. thank you Ben..

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
5   Quality of Work

They were helpful but overpriced

By MKADWELL on 10/11/2019 at 7:44 PM.

The MSRP was close to 32,000 but ended up paying around 40,000 dollars for our new vehicle. I think this was a tad too much for me and they were overstocked on newer vehicles to which they could have given me a better deal on. Overall the vehicle is very nice and suits our needs as a family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By PALMERWILLIEJ on 10/11/2019 at 6:42 AM.

I enjoyed my experience very much everyone was nice and helpful I have no complaints with the service I received. I would recommend others to visit there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

with Aloha

By wisejeris on 10/9/2019 at 1:08 AM.

Jason, Miles and Josh made this process as painless as possible. They got me in the truck of my dreams. No hassle. No bull. Just in and out service. Can't recommend these guys enough. 5 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By PAKABALLENTI5 on 10/8/2019 at 5:05 PM. Helped by Rhett.

Was my first time going to a dealership to get a car and I’d recommend others too go there too do the same, Thomas was a good help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with Care

By OLISHA.WATSON on 10/8/2019 at 5:57 AM.

I called in the morning and was promised a return call in to10 minutes and I received a call back. This call was from the manager Chris who confirmed my part came in and understood how I needed my air conditioner fixed because of the hot weather. When I came to the dealership I was provided immediate assistance and a loaner car until my car is serviced which may take at least a day or so. I appreciate how I was treated with importance and care and would recommend Honolulu Ford as a great place to purchase a car and appreciate the customer service Chris gave me. Also, I would like to thank Josh Sales Manager for assisting me about a week ago and ensuring that my service on my car is covered by my service plan I bought and with my deductible being covered because of the promise I was made when I bought my car even though the sales person isn't there anymore. Also, Miles has been great assisting me when I first purchased the car in finance. I can see the customer service come through and it feels like it comes naturally. Mahalo. Olisha Watson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!

By SUEBANAS59 on 10/5/2019 at 6:18 PM. Helped by Rhett.

My salesman Angel was awesome. Everyone worked together to get me the car I wanted from financing till I drove away. Recommending dealership and Angel to all my friends.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Customer Service

By GREGORYM1164 on 10/4/2019 at 7:09 AM.

I was immediately received, greeted, and assigned to a sales representative, who went out of his way to ensure my satisfaction... Khalil Coefield spent many hours working on my purchase, and always made me feel like I was his top priority, even though others were biding for his time! There is NO WAY I would have signed this deal without Khalil. He should be recognized.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

itwas great working with the team I was happy

By jfran57 on 10/4/2019 at 6:33 AM.

the reason for my rating is that I was not pressure into any thing. Other words I think I gave the team a challenge because I could not make up my mind if I really wanted the van or not. So to the ford team very good job I will be back MAHALO jfran57.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Great and Honest service

By OSAOIT on 10/4/2019 at 4:20 AM. Helped by We believed it was Kyle Piercy who helped us.

I didn't get the name of the personnel who helped us but he was honest to tell us that only one tire needs to be changed or reset for the tire pressure sensor fault, instead of the four tires. That, we considered a "great and honest service".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good as ever!

By richardpentecost57 on 10/4/2019 at 12:50 AM.

In short, the HonFord Service Department is just great! Jamie Domingo, the service writer, is the bomb! May I also mention that Ben 'the GOAT' Cabalo also makes the service experience unforgettable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By BEGOMEZ on 10/3/2019 at 11:40 PM.

Great service, quick and easy. Was way faster than I thought because they were so accommodating and help me through the process with my bank and insurance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By FROMTHEGROUNDUPZ79 on 10/3/2019 at 10:31 PM.

celes was Amazing. He took care of me from start to finish I have never experience buying a car so smoothly and fast as these guys operate at Honolulu Ford. Highly recommend buying from these guys

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Great buying experience

By MTTHW_FUNG on 10/2/2019 at 9:54 AM.

Bought my first car with ease. Selecting one from their variety was the hardest part. But their friendly staff helped me from the start to the financing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By hanapaa03 on 9/30/2019 at 5:46 AM.

Best car buying experience ever. Dealer Clayton was friendly, knowledgeable and helped us set up all of the functions on our brand new 2019 Ford Expedition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Prime_808 on 9/23/2019 at 1:55 AM.

Working with coedy was such a great experience. From being so patient with us and helping us find what we could get at a good price. We are happy with our ford and with our experience at Honolulu Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Cabalo and HonFord is a great alliance!

By richardpentecost57 on 9/25/2019 at 3:09 AM. Helped by Rhett Van Fossen - Brian Hashimoto - Billy Perkins - Lorraine (service cashier).

Hours ago, I took delivery of a brand new 2020 Explorer ST and everything went great! Ben Cabalo (the GOAT of Ford Salesmen) was ready for me when I arrived at the dealership (BTW a superb renovated showroom floor!!!). I signed the documents in no time and the Finance Manager (Rhett Van Fossen) was very professional and knowledgeable (he will go up the ranks quickly!). The Explorer was filled up and looking ultra clean. I will be back for another lease in 2 years. I forgot to mention, Brian Hashimoto, the sales manager was also very professional and courteous: another person at HonFord who may end up being General Manager. Finally, I had special ordered the Explorer and it came exactly as I ordered it: good job Celes! I got a great deal on the Explorer: Mahalo Ben!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Coedy and Rhett were amazing!

By Hksrf2019 on 9/22/2019 at 10:22 AM. Helped by Rhett Van Fossen.

I must say that this has been the best car buying experience that ever had. They were able to work with my old bankruptcy and got me a great deal on a pre-owned Honda Accord with low miles and in great condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2019 EcoSport Purchase

By LACEYROY on 9/16/2019 at 11:39 PM.

I am active military and recently stationed on the island. I coordinated with the folks at Honolulu Ford in advance of my arrival and they had everything ready to go. Exactly what I expected. By the way, I love my 2019 EcoSport. Perfect for island cruising. Thanks!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Oil change & front windshield bumper

By johnettem on 9/16/2019 at 1:29 AM. Helped by Warren.

I am still waiting to hear from you about my front windshield rubber. I spoke to Charlo about it & he took pictures of the warped rubber around my windshield about 4 weeks ago.

I would recommend this dealer.