Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honolulu Ford Excellent Customer Service

By so2579 on 3/17/2019 at 7:53 PM. Helped by Arthur.

This was the best experience I have ever had purchasing a new car. My salesmen Arthur, the sales manager and the finance officer were all outstanding. Unlike other dealerships, they were very low pressure and knowledgeable about their cars and services offered at the dealership. I got a great price and did not have to spend a lot of time negotiating. Highly recommended for anyone looking to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very Sayisfied

By Ford1144 on 3/14/2019 at 5:10 PM.

Honolulu Ford not only fixed the problem but also identified another issue and fixed that too. To top it off, they assisted me with a rental car for the 2 days my car was in the shop. Mahalo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Factory recall

By Bperoff on 3/9/2019 at 9:28 PM.

Wow...very organized and on time. Had to use shuttle service one way and driver (Edith??) was amazing. Intake clerk explained everything to me and was helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond my expectations

By mmk6368 on 3/6/2019 at 8:08 AM.

Thomas was awesome! No pressure, patient, easy going and helpful. The team worked on helping me get what I wanted. I've never experienced a dealership where I didn't feel pushed. I felt comfortable and didn't feel like it was about a sale. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Art Tsukamoto is AMAZING

By NWRIGHT808 on 3/6/2019 at 2:04 AM.

This is my first time purchasing a Ford vehicle and there are no adequate words to express the exceptional customer service I received from Art. He was genuine, caring, easy to contact, and extremely professional. He acknowledged how busy I was and prepared all the paperwork in advance so my time signing documentation was minimal. I have recommended Art to all my family and friends and would 100% return to buy another vehicle from him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just great

By CONCRETESAMURAI on 3/5/2019 at 10:10 PM. Helped by Both shuttle drivers.

Friendly service and great shuttle drivers great service I know they are renovating so lounge not open but still great both shuttle drivers and service consultant were great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An amazing Salesman with exceptional customer service skills

By Jazzysangel on 3/2/2019 at 3:18 AM.

Mario is very diligent at going above and beyond what is expected. To be completely honest if it wasnt for Mario I probably would have gone to another dealer to get a truck. Mario’s steadfast determination that he could and would get me into a truck that I not only wanted but would be happy with showed through all of his efforts and hard work. In the end he was true to his word and I left last night with my truck. Thanks for everything Mario your amazing.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

One week with my vehicle and nothing accomplished

By JV on 2/21/2019 at 5:37 PM. Helped by Anthony.

I took my vehicle in for a fairly simple repair - replace two brake lines and bleed the brakes. The price was astronomical, but I gave them the go ahead. Day after day I never got an update. Fed up after a week, I picked up my vehicle, took it down the road to another repair shop and they did the job in an hour for half the cost.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Spirit of Aloha is truly experienced at Honolulu Ford!

By Fierceloyaltylove on 2/20/2019 at 10:38 PM.

From my first phone call I received from Honolulu Ford I already knew the team was going to go above and beyond to help me find a great automobile and good financing. They extended gracious hospitality and even connected me to an awesome auto insurance.. on the spot!! I entered with no hesitation and no doubts about it. They are Awesome!! And I still continue to experience above and beyond customer care from the team at Honolulu Ford!! Mahalo Nui Loa!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Explorer

By Ford Sport on 2/20/2019 at 9:23 PM.

It was easy in and out of the dealer with no hassle. I would come here again when it is time to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SALES PERSON

By Tsonme on 2/19/2019 at 11:44 AM.

Ben Cabalo is the best............. I called on a Wednesday to see what was available for the Ford Transit, Ben sent the simple application, he call me that afternoon got me approved. when down Friday to check the car and test drive, picked up my Transit Saturday morning. So fast and so simple, Da Best......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By HOOPAIJ001 on 2/18/2019 at 6:37 PM.

Kyles. Services through out my experience at Honolulu Ford has been excellent and great. He informs me of my service that is being done especially when it is completed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford was amazing!!

By cydneyhayes on 2/18/2019 at 7:48 AM. Helped by Artur.

Friendly and inviting environment! Helpful staff helping me buy my first car! Great experience and will be back for future purchases! Artur was amazing and made the buying process quick and easy! Can’t thank him enough for all his help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By angelakaina on 2/17/2019 at 10:34 PM. Helped by Isaac Magofna.

Highly recommend Honolulu Ford. Fantastic and professional sales experience. No pressurre and easy process. Got an excellent deal on a new GT Ford Mustang. Very happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at Honolulu Ford

By feviota on 2/17/2019 at 4:55 PM.

I had my Escape serviced on 2/9/19 at Honolulu Ford. I met friends inside while waiting. Master Salesman Ben Cabalo, who sold me this Escape and my Ford F350 Truck, was there in the lobby. We greeted each other and as always Ben showed his best and how hospitable he is to Ford's customers. At the customer reception kiosk was Larraine Tugade, beautiful and friendly too. My service advisor was K Charlo, one of the BEST at Honolulu Ford. Charlo explained to me the scope of the service with full clarity and enthusiasm - Excellent trait of an effective service advisor. After the service, Charlo told me the services performed and he also provided important advises to take care of my Escape. Charlo is phenomenal service advisor, truly he is an asset to Honolulu Ford. He makes customer like me 100% satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Cabalo is still the 'GOAT Ford' salesman in the USA!

By richardpentecost57 on 2/14/2019 at 4:30 PM.

On Wednesday February 13, I took delivery of a 2019 F150 Limited I had special ordered. Guess who was the salesperson? Ben the GOAT Cabalo! The documents were prepared by Miles Suguitan (Finance Manager) and it went very fast, great job Miles! Once again, and I am not surprised, Ben Cabalo was prepared: the truck was very clean with a full tank of gas. The delivery process was smooth. The truck is awesome and powerful! May I say that Honolulu Ford should be proud to have a team represented by Ben Cabalo, Celes Alcantara (fleet salesperson), Miles Suguitan, Kyle Piercy (service writer), Bill Perkins (mechanic), and Gary Gibo (Ford superstar mechanic.) May they stay at HonFord as long as possible. The reception desks ladies are also very friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Came for a used car drove off in a new one.

By pupukeamac on 2/14/2019 at 1:03 AM. Helped by Roger Jordao and Angel.

My husband and I recently purchased a new Ford Explorer from Honolulu Ford. We found the sales staff very friendly but most importantly very knowledgeable. Both Roger and Angel were very patient in answering every question we had. They spent hours showing us different models and letting us test drive several cars. When we drove off in our new car we felt like we had gotten an exceptional deal. We love our new car. Thank you Honolulu Ford!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2016 mustang

By BGC8502 on 2/13/2019 at 5:36 AM. Helped by Artur...

My only complaint was one tire came with a hole in it. Other than that the car is great. Staff was friendly. Overall pretty good experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

2017 Rousch Mustang Warrior Scout

By GLENNJPARK on 2/12/2019 at 5:47 PM. Helped by Jaime.

Went in for third repair on right rear axle. Burnt axle bearings, damaged calipers,and brake disc. Same problems each time. Service crew providing great service. Maintenance crew doing their thing. Jaime doing his best to help me with my issues on vehicle. Started lemon law claim for this vehicle.in case this last repair goes wrong. I don’t have faith in the vehicle anymore. I’m concerned that problem will occur again. Not sure how Ford and Rousch will replace vehicle if lemon law is applied to this vehicle. There are only 20 models made each year. I have #20 of 20. Also this model is only offered to active duty military that are deployed overseas. You can’t just go and purchase this vehicle from US. If this vehicle is lemon lawed, I hope FORD will work with ROUSCH to build me a special vehicle for replacement. Other than mechanical issues, I like the car and Honolulu Ford staff have went out of their way to help me.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Isaac Magofna was our salesman

By G.KAEOKAILIAWA on 2/8/2019 at 2:27 AM. Helped by Isaac Magofna.

Isaac walked us threw the vehicles, I knew what I wanted but needed a more detailed info on each vehicle, which he was informed and showed us each model. I would recommend him to others and when I ready to buy another vehicle I will only work with him for a sale. Great guy I give him five stars.

I would recommend this dealer.