Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Gman1 on 10/22/2019 at 4:58 AM. Helped by Livingston Rowan.

I went to Honolulu Volkswagen and even though I didnt have much of the current car I was in, Livingston Rowan and the financial department were able to work that dealership magic and got me and my wife into a new Jetta that I never thought I would have been able to afford. These guys go above and beyond to make sure that the customer always comes first. Superior service through and through. Definitely recommend Livingston Rowan and his outstanding team at Honolulu Volkswagen to fulfill any need. Thank you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick & efficient

By Amadeus on 10/18/2019 at 7:37 PM.

Battery of my Golf GTI was dead. I took my car to the dealer. Service person attended me efficiently and courteously. It cost me nothing, as warranty covered the cost.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Urgent repair

By LMD on 10/17/2019 at 12:21 AM.

Jessica Balles knocked it out of the park again. I had an urgent check engine light and was she was able to ensure my vehicle was seen as soon as possible. All throught the process I was kept informed by phone, email, and text. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed in a timely matter

By Les on 10/15/2019 at 5:40 PM.

Jessica did a great job to ensure that my car is fixed the earliest they can and help me get a rental when I got there. Saved me lots of money and trouble by getting it done in a timely matter.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

VW Golf R

By Kyoshin on 10/14/2019 at 1:01 PM.

It was a great experience learning about the car and what it could do. Livingston was very helpful in his knowledge about the car and helping me with the decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jessica did her best

By John on 10/10/2019 at 9:24 PM.

Jessica did her best to get my car serviced (in and out) the very day I called for service as my oil change light kept coming on.In reviewing the car service determined I needed to replace the rear tires which on close inspection were likely to fail. So I hwas very pleased to get my car back in good shape.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent service. My oil change was done in less than an...

By VPEACE on 10/6/2019 at 11:18 PM.

Excellent service. My oil change was done in less than an hour. Quick & easy check in & check out. Alyssa was very helpful and efficient. Thanks for making this a positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I recently moved to Hawaii and was in need of a car, the...

By Khan on 10/4/2019 at 2:14 AM. Helped by Justus.

I recently moved to Hawaii and was in need of a car, the staff made it quick and simple and helped me get the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Trina Blankenship on 9/28/2019 at 7:22 PM. Helped by Mike.

This dealership did everything I asked plus more. I appreciate your help. Mike was professional and always got back me to me right away. Thank you for everything!!! I notice a huge difference in my car already.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

70K mile maintenance & Safety Inspection

By Dave on 9/25/2019 at 6:15 AM.

Alyssa Konia was my service advisor and representative during my last two visits. She was very helpful and informative, and I felt right at home when I dropped off / picked up my car. She is one of the reasons why I will continue to return to VW Honolulu in addition to the premier service my vehicle receives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great welcome to the island

By GolfTSI on 9/20/2019 at 8:07 AM. Helped by Livingston.

Needed a car quick to find a house and get settled in the island, had a pleasant and comforting time at this dealership. Livingston was as real and professional as it gets. Great experience and welcome to the island.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy

By Delanakao on 9/16/2019 at 4:34 PM. Helped by Kyle Tom and the finance guy at Honolulu VW..

Kyle Tom kept me inform of the vehicle, when it was built to its arrival date. Went in to check it out and bought it. Vehicle was cleaned and ready for pick up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Service

By shawn on 9/16/2019 at 4:37 AM. Helped by My mechanic was unnamed but deserves thanks.

The folks at the dealership have always been honest about their work on my vehicle. Even when I take my car in for a simple oil change they have done thorough checks elsewhere on the vehicle to identify faults that could make it unsafe or unreliable. In my case, the mechanic identified an oil leak that he believed to be caused by earlier work they performed at the dealership. They scheduled me for a follow-up appointment and took care of the leak at no extra charge. I respect their integrity in this situation. I feel they could have just as easily dismissed the leak and just changed my oil or identified the leak and claimed that it was due to normal wear and out of warranty forcing me to pay out of pocket. I appreciate their honesty to take ownership of their past service work and friendliness each time I visit. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recall and maintenance

By LloydR on 9/6/2019 at 8:50 PM.

I brought in my 2014 for a minor recall and safety check along with the basic five year maintenance. The scheduled work was done quickly but the inspection found two fairly serious problems. The additional work meant an overnight stay, but that was not a problem and I didn't miss having the vehicle. Communication was excellent and I was offered options for transportation. The completed work was detailed in the paperwork and explained by the service tech. I drove away, in a nice clean car, feeling like my Passat was well prepared for the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Nicole.galvan on 9/3/2019 at 9:46 PM. Helped by Livingston.

Our service with Livingston was great. He was so personable and outgoing. He answered any questions that we had and went out of his way to make sure that we were taken care of and got the car that we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Abbey on 9/4/2019 at 12:59 AM. Helped by Livingston.

I highly recommend Honolulu Volkswagen to anyone who is looking for a new vehicle. Not only did they have a great selection on the lot but my car salesman Livingston, was extremely tentative and knowledgeable. He told me at the end he was working with three other customers at one time, while with me, but not once did he show that during my car buying process. He continued to go out of his way and continued the one on one with me. He was not pushy in anyway, took everything I said into consideration and made my first car buying experience a great one! Definitely check out Honolulu Volkswagen and ask for Livingston!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was awesome 😎

By Kealeafa on 8/28/2019 at 3:53 AM. Helped by Livingston Rowan.

The salesperson Livingston is a awesome and respectful person he helps you get what you want and he is passionate about his job. So if you are thinking of getting a car come down and see him..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service is always excellent

By wuffi on 8/24/2019 at 9:15 PM.

Staff behind the service desk are always friendly, professional and efficient. Alissa has been outstanding. We are always pleased with the service that we have with Honolulu Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with a very Professional Sales Rep

By Me on 8/26/2019 at 6:16 PM. Helped by Kyle Tom.

Kyle Tom did an outstanding assisting me with the purchase of our new Atlas! I truly appreciate the open communication, professionalism and being very friendly. Kyle was great and made the process very easy! Mahalo Kyle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle is amazing

By Douggie D on 8/24/2019 at 10:00 PM. Helped by Kyle Lithia.

Honestly, this was a last second decision; went in about an hour before they closed. Kyle is like thee guy! You need to have him as your sales rep, he sat me down, walked me through everything; worked with my credit; and made sure to check on me days after I got my car. 110/10 he is so the guy for you!!!

I would recommend this dealer.