Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy

By Delanakao on 9/16/2019 at 4:34 PM. Helped by Kyle Tom and the finance guy at Honolulu VW..

Kyle Tom kept me inform of the vehicle, when it was built to its arrival date. Went in to check it out and bought it. Vehicle was cleaned and ready for pick up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Service

By shawn on 9/16/2019 at 4:37 AM. Helped by My mechanic was unnamed but deserves thanks.

The folks at the dealership have always been honest about their work on my vehicle. Even when I take my car in for a simple oil change they have done thorough checks elsewhere on the vehicle to identify faults that could make it unsafe or unreliable. In my case, the mechanic identified an oil leak that he believed to be caused by earlier work they performed at the dealership. They scheduled me for a follow-up appointment and took care of the leak at no extra charge. I respect their integrity in this situation. I feel they could have just as easily dismissed the leak and just changed my oil or identified the leak and claimed that it was due to normal wear and out of warranty forcing me to pay out of pocket. I appreciate their honesty to take ownership of their past service work and friendliness each time I visit. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recall and maintenance

By LloydR on 9/6/2019 at 8:50 PM.

I brought in my 2014 for a minor recall and safety check along with the basic five year maintenance. The scheduled work was done quickly but the inspection found two fairly serious problems. The additional work meant an overnight stay, but that was not a problem and I didn't miss having the vehicle. Communication was excellent and I was offered options for transportation. The completed work was detailed in the paperwork and explained by the service tech. I drove away, in a nice clean car, feeling like my Passat was well prepared for the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Nicole.galvan on 9/3/2019 at 9:46 PM. Helped by Livingston.

Our service with Livingston was great. He was so personable and outgoing. He answered any questions that we had and went out of his way to make sure that we were taken care of and got the car that we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Abbey on 9/4/2019 at 12:59 AM. Helped by Livingston.

I highly recommend Honolulu Volkswagen to anyone who is looking for a new vehicle. Not only did they have a great selection on the lot but my car salesman Livingston, was extremely tentative and knowledgeable. He told me at the end he was working with three other customers at one time, while with me, but not once did he show that during my car buying process. He continued to go out of his way and continued the one on one with me. He was not pushy in anyway, took everything I said into consideration and made my first car buying experience a great one! Definitely check out Honolulu Volkswagen and ask for Livingston!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was awesome 😎

By Kealeafa on 8/28/2019 at 3:53 AM. Helped by Livingston Rowan.

The salesperson Livingston is a awesome and respectful person he helps you get what you want and he is passionate about his job. So if you are thinking of getting a car come down and see him..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service is always excellent

By wuffi on 8/24/2019 at 9:15 PM.

Staff behind the service desk are always friendly, professional and efficient. Alissa has been outstanding. We are always pleased with the service that we have with Honolulu Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with a very Professional Sales Rep

By Me on 8/26/2019 at 6:16 PM. Helped by Kyle Tom.

Kyle Tom did an outstanding assisting me with the purchase of our new Atlas! I truly appreciate the open communication, professionalism and being very friendly. Kyle was great and made the process very easy! Mahalo Kyle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle is amazing

By Douggie D on 8/24/2019 at 10:00 PM. Helped by Kyle Lithia.

Honestly, this was a last second decision; went in about an hour before they closed. Kyle is like thee guy! You need to have him as your sales rep, he sat me down, walked me through everything; worked with my credit; and made sure to check on me days after I got my car. 110/10 he is so the guy for you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected transition from old car to new car

By Jetta2019 on 8/17/2019 at 12:46 AM. Helped by Livingston Rowan.

Outstanding service. I came in for service work on an old vehicle and walked away with a new car thanks to Livingston Rowan. Had it not been for his attentiveness and salesmanship I would still be driving an old broken down vehicle. The whole process was quick, easy, and painless. I could not be happier.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Customer service based

By Schmidtsan on 7/29/2019 at 10:18 PM. Helped by Jeremy and Livingston.

I am very please with the service I received when leasing my 2019 Passat. Jeremy treated me very nicely and listened to what I needed especially the budget. I was able to test drive 2 vehicles and lease the one I wanted in a few hours. The service specialist Jessica saved my day my taking care of my previous Passat worries. She is a great part of the team and does a wonderful job. Livingstone helped me out as well when I had questions about the vehicle. Thank you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience. Highly recommend!

By Ram8491 on 7/17/2019 at 8:41 AM.

EJ was fantastic, very professional and prompt with the car buying process from start to finish. He facilitated my experience coming back from deployment and needing a vehicle right away with a loaner and kept me informed with updates constantly. If you’re looking for an honest salesman to help you out, this is your go to! Thanks EJ

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Trade used Jeep Wrangler for new leased GLI35

By JazminE78! on 7/13/2019 at 9:49 PM. Helped by Livingston Rowan.

Livingston Rowan was awesome in person and had great energy. He helped me with all questions and took care of me. I recommend others to do business with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eanjym Arigato~

By Kiyoko Tajima on 7/12/2019 at 12:52 AM.

Eanjym is excellent dealer. I'm not good English speaker but he is very helpful and solved my problems.definitely will recommend to everyone. Great customer support !

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

VW SERVICE

By 8gti9 on 7/10/2019 at 6:38 PM. Helped by Michael.

Michael in service was great, fixed my car first time. No pressuring on selling other services. Had my vehicle back on time like promised. GREAT WORK!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle Was AMAZING!!!

By Mars0605 on 7/9/2019 at 2:25 AM. Helped by Kyle Tom.

My experience at VW was quick fast and I was provided exactly want I wanted and needed in my VW! VW Honolulu is very patient. I thank you guys for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very accommodating

By happy customer on 7/8/2019 at 9:54 PM. Helped by do not see the man I worked with and do not know his name.

I have owned my GTI for almost three years now and absolutely love it. From the time I entered Honolulu Volkswagon's lot I have been happy with the service. This morning I went to start my car and found my battery was dying. I called Volkswagon after getting it started and they told me to come in and they would give me a new one since it was still under warranty. They are very accommodating and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wind deflector

By Author on 7/3/2019 at 4:26 PM.

Always enjoy working with this company and this group of employees. Always willing to help in any facet. Very respectful and polite. Best dealership on the island hands down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service!

By lochsteph on 6/18/2019 at 5:52 AM.

We had a great experience in getting our VW Tiguan. EJ, the sales rep was very accomodating and helpful. He answered all our question and he is very knowledgeable. We will definitely recommend him to our friends and relatives. What a great experience!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By darootsradical on 6/17/2019 at 9:54 PM. Helped by Livingston Rowan.

It was my first time purchasing a car on my own. I wasn't sure if I was going to be leaving the dealership that day with a new car, or sticking to my beat up one. Livingston did an amazing job at making sure I felt at ease with the process. He answered all my questions, showed me how everything worked, and made sure I was comfortable. He went above and beyond for me on this deal, and I do want to give him and the rest of the Honolulu Volkswagen team a huge mahalo for helping me get an amazing car!

I would recommend this dealer.