Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
3.5  
Friendliness
4.5  
Overall Experience
4  
Price
4  
Quality of Work
5  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Stress-Free Car Buying Experience!

By HeatherD on 10/23/2017 at 10:01 PM. Helped by Leonard (Leo) Charles.

Two Words.... Leo Charles! He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car. Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield! Hopkins deserves major xxxxx for hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with! Thanks again, Leo! I love my car! - Heather

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
4   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

GREAT SERVICE DEPARTMENT -Poor Phone Communication

By Bill Wallace on 4/25/2017 at 6:18 PM. Helped by Raquel (excellent), Joel (excellent), telephone answering and correctly connecting (lacking in every way).

I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in. But the problem with this dealerdhip is the telephone communication. I called to verify the car was ready, gave the name of the person I wanted to speak with and ended up with my call being answered by the adjacent Honda dealership service, who knew nothing about my vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thank you maria for helping me with the loan process.and...

By Booker12 on 2/21/2014 at 7:32 AM. Helped by Maria quiambao.

Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure.

I would recommend this dealer.