Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Mycar on 7/22/2018 at 2:19 PM.

Everyone the I had contact with my purchase did a fantastic job. Usually you have some issues when purchasing a automobile but not this time at Castle. Mike Murtha

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sale people and affordable vehicles!

By Truck guy on 7/20/2018 at 6:06 PM.

I found the truck I was looking for online. The salesman (Pat Obrien) was helpful and very nice. I'm happy with my purchase and would definitely recommend Castle Chevy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Courteous and helpful

By Spike23 on 7/19/2018 at 3:26 AM.

Came in for a car I saw online, test drove it and bought it. They were willing to negotiate the price but by comparison shopping on the internet I knew what I was paying was fair. Overall a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I’ve ever had

By BS on 7/15/2018 at 1:38 AM.

Steve was helpful, polite and forthright. He showed me everything about the vehicle. The entire staff was great. Fastest, easiest buying experience I’ve ever had. For the first time ever, I felt like I got a good deal. Would HIGHLY recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a great experience!

By Kel2013 on 7/6/2018 at 12:44 PM.

Castle made sure I got top dollar for my trade in! They made sure I was satisfied and made my husband and myself feel extremely comfortable when buying a new vehicle. Could not be happier with our decision!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!

By EVasquez 63 on 7/5/2018 at 11:16 PM.

Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loaner! Rick and Adriana Chicago, ill

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

friendly and helpful happy with seervice and with the car

By sophie szabrak on 7/3/2018 at 1:03 AM.

ALL WERE HELPFUL AND GOT DONE PRETTY FAST. . ENJOYED THEIR COMPANY I FEEL I GOT A GOOD DEAL; I WOULD TELL PEOPLE TO GO THERE FOR A CAR

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Equinox

By ramoer on 7/2/2018 at 4:18 AM.

Mike P and Fabian made our day with their knowledge and advice when purchasing our new car. We had specific needs and concerns and their response was respectful and kind. From previous experience, we know that the service department is accommodating and service is performed quickly and responsibility. What more can you ask for, nice folks, good service and the deal we made for the car was most fair. One month down, many years to go. We love our car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free and Freindly Service

By EVasquez 63 on 6/22/2018 at 4:52 AM.

We came in on one of the hottest days of the year, Monday the 18th of June, 2018 after spending time at a nearby dealership. We were frustrated and disappointed, and Hot! When we entered Castle Chevrolet of Elk-grove, we were greeted with a friendly smile and a Hello by Pat O'Brien. He quickly showed us a few vehicles on the lot and there after let us test drive them. When we returned we sat down and talked about our options, at no time did my wife and I feel pressured or hassled into purchasing a vehicle. The Sales Manager was awesome and friendly, and was kind enough to accommodate our budget. After deciding on a GMC Terrain. The Financing Department was informative and professional and in no time we were in and out. Our entire experience was, Friendly, Informative, and very Professional. Pat O'Brien was wonderful and helped us feel welcome and He was very respectable. We will definitely recommend Castle Chevrolet and Pat O'Brien to all our friends and Family who are in the Market for a New Car. Thank You Castle Chevrolet of Elk Grove Village and Thank You Pat for making us feel welcomed and honored to have picked you for our New Car! Respectfully Enrique and Adriana

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Julie on 6/14/2018 at 7:06 PM. Helped by Tyler who answered my email..

Mike Pirozzoli was wonderful to work with as my sales consultant. Also Tyler who answered my email kept me informed before the process with texts and phone calls. A very warm environment. I am not leaving with buyers remorse at all. Excellent service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING & FAST

By Cindy on 6/7/2018 at 4:15 AM.

Mike was quick to help, not pushy and talked me through the entire process. He is knowledgeable and met all my needs for my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall experience was good

By PHillsTraverse on 6/5/2018 at 8:54 PM.

It got really hectic as it is hard when multiple cars are being sold and have to wait for the finance people, so can make for a longer than anticipated wait. The insurance person was nice enough to provide some water/small sandwiches as we were unable to get some food, this was extremely nice of her even though we weren't reviewing her quote at that time and asked for it to be emailed. The salesperson Andrew did his best to help expedite everything and knew what we wanted and what deal was going to work for us and got that to happen with his floor manager as well. Was a good experience and would highly recommend this team again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning customer

By Juankc9pfg on 5/31/2018 at 9:51 AM.

Great customer service from the time we walked in to the time we left. Steve hoch provided great service and even went as far as setting up my spouses phone on the vehicle. Thank you Castle Chevrolet North

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By mzdivaa01 on 5/26/2018 at 11:51 AM.

Ray and Johnlee are the best two guys to work with they make sure you happy and that’s all that matter :) Thanks Guys Andrea

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Steve on 5/18/2018 at 8:05 PM.

Friendly greeting, knowledgeable sales people, fair trade-in, thorough and complete financial process and out the door with my new car. Helped me find an alternate to first choice as the proper accessories weren't available. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience. No pressure.

By jjbatson on 5/9/2018 at 1:47 PM.

Due to unforeseen circumstances, we had to purchase two cars within a month of each other. Castle was absolutely great. They did everything they could to put me in the car I wanted at the price I could afford and I didn't feel pressured at any time.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My rating

By Agrank on 5/7/2018 at 1:25 PM.

I went in knowing what I wanted and they were able to accommodate my needs. They were the only dealership that told me how many cars they had in stock that matched my wants.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and helpful

By Rocktraverse2018 on 5/6/2018 at 2:38 PM. Helped by Nate Montoya.

Salesperson was very professional, helpful and friendly. Went above and beyond to make sure we were completely satisfied before leaving the lot. Made the car buying experience easy and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By HAWK19 on 5/1/2018 at 1:53 PM. Helped by Erick Schneuker.

Thanks to Erick S. And Norma I was able to walk out with a great car, less then 1hr 30min time the car was ready for me to test drive when I walked in Norma fed me vital information not only about the car but about chevy as well. Erick ran the numbers and we made a deal. Very friendly helpful interactive sales team thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Auto buying experience!!

By happy new truck on 4/26/2018 at 12:35 AM.

We have purchased a lot of vehicles over the years and this ,by far, was the best experience ever. Norma was a great help. We compared used and new trucks side by side , literally, they put them next to each other. They even pulled up the fact sheets on both vehicles so we could see the differences. They answered all of our questions about the vehicles and warranties and financing. We will definitely recommend them to all of our family and friends. Norma is awesome she followed up even after we purchased our truck. It was truly a great experience. Thanks again Norma and Dave!!!!

I would recommend this dealer.