Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By lovric on 8/15/2019 at 2:18 PM.

John was great. He made the whole experience super easy. We came with the quote, but they actually gave us a better deal. Thank you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

super easy and the best customer service

By drmike27 on 8/13/2019 at 3:40 PM.

I have never had such a great experience before in leasing a car. everyone was helpful and could not be more friendly. they knew my urgency and my time restrictions and worked around it all. I wouldn't buy a car from another dealership. top notch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By DCRIVELLONE on 8/13/2019 at 12:02 AM. Helped by See above.

Zach and Julio went out of their way to take care of our car. The people took care of what needed to be done and a car wash to add.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Experience

By holytoylyn on 8/11/2019 at 1:06 AM. Helped by Dan.

This was the only place where I was not attacked by a vulture at the front door. Everyone was friendly and helpful. I did buy a vehicle. There were a few issues, but they handled them very well. I was satisfied with the outcome. I would highly recommend Castle Chevrolet,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I couldn’t ask for more.

By Ohhyeah? on 8/8/2019 at 8:17 AM. Helped by Bschiddell.

A Starbucks coffee while signing up the papers? You couldn’t get any better than that. I went to two other dealerships before visiting Castle Chevrolet North, and the moment I walked in to their building I already was feeling light and calm like something feels right. Everyone’s looking and acting very professional and the Manager Ed Finn did an awesome job explaining to me every details that I needed to know about the purchase. Well yeah, I didn’t get that from the other two dealerships so thanks Ed. And hey, Mike thank you for driving to starbucks just to get me hot caramel a macchiato. A glass of tap water was not even offered from the other two places so I want to say that I really appreciated that and thank you so much. Well organized vehicles, super neat and clean dealership, professional and good looking staffs, quick process but above all, they really want to help you get the car you want. So overall rating is 9/10. I never gave a 10 so consider that the highest. Now before i email the other dealerships the good news. I highly recommend this one so go try and visit them to see. Have a good one 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By TEDMANDIGO on 8/6/2019 at 10:11 PM.

Stopped in cold with a car identified from Carfax. Pat O'Brien stepped up, found the keys (took a few minutes) and showed the vehicle. Was patient and held the vehicle until the next morning on my expressed interest. Process was pretty quick (especially in comparison with the time consuming process, steps and numbers of people consulted at other dealers) put together the financing package and turned me over to the sales person for extended warranty-I had no interest and after a brief discussion turned me back to Pat who moved me into the finance/closing office. That process took a little longer than I wanted, but was pretty prompt (slow system) including plates, financing and other documents. I was out in about an hour an a half. No problems with the vehicle and received a follow up e-mail from Pat to see if I was still happy with the vehicle. The car was clean, well maintained and so far very satisfactory. Thanks. Ted Mandigo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new Vehicle

By PHM on 8/1/2019 at 8:39 PM.

We had a very good experience at Castle Chevrolet North when purchasing a new truck. Our sales associate was very nice, helpful and thorough. The whole team worked very well together to complete the process.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst ever!!!!

By AROSA0 on 7/31/2019 at 8:06 PM. Helped by your worst service rep... Meghan Useless.

I,ve always taken both our Chevy's to this location for oil changes til this last visit where the mechanic damaged my car and management did nothing to fix the problem that was caused by your mechanic. I plan to make sure that I never recommend this location for anything.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change went quick

By JOEJROCK on 7/30/2019 at 11:41 PM. Helped by Megan.

I was able to get a fast and Courteous visit on Saturday so Kudos to all involved and thank you! Thanks again for having Saturday hours!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Super easy and stress free

By mhewett446 on 7/30/2019 at 7:58 PM.

For me car buying is never a pleasant experience, however the people at Castle made that experience much easier. From the time we arrived at the dealership until we left, was very stress free. We were treated very kindly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jeff on 7/29/2019 at 6:10 PM.

From start to finish this dealership was amazing. Highly recommend!! Everyone that helped me were so friendly and professional. After all the research I did, this dealership offered me the best deals and the perfect vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jeff on 7/28/2019 at 1:35 PM.

Everyone at this dealership was so friendly and professional. The process of purchasing a car was excellent from start to finish. Highly recommend to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DEVIN.BEERMAN on 7/27/2019 at 4:19 PM.

I had come to Castle to test drive a jeep I saw online. Damian Dus helped with my experience. It was pleasant and convenient from the test drive to the final signing of the paperwork. Job well done !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer care

By impish1dk on 7/26/2019 at 4:33 PM.

At Castle they are not just trying to sell you a car or truck. They Truly want you to be happy with every aspect of your purchase. They also want to be sure you are pleased even after you leave the lot.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent

By BRIDGESFIRE34 on 7/25/2019 at 2:45 AM.

I have a very good experience and felt that the staff was able to work with me and find the vehicle that i was looking for. I am looking foward to working with this dealership again. Thank you.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience
4   Price

Mike's World

By TOSHSTER56 on 7/22/2019 at 7:33 PM.

We had a nice time dealing with Mike Pirozzoli. He made us feel comfortable and welcome. We do believe that we got the best deal on our car. Hopefully, we won't come across the same vehicle at a lower price. Would make us very unhappy. We do, however, have issues with your detailers. Found scratches when our plates were transferred that weren't there before. ALSO, whoever detailed the car when it came in to be sold didn't look everywhere. Found a melted chocolate bar in the pouch behind the passenger seat. Totally melted, but luckily it was not opened. No damage done! Also, it was a pleasure to meet Mr. Castle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Meagan is great!

By MAYRA.RODRIGUEZ on 7/22/2019 at 4:41 PM. Helped by Meagan.

Megan in customer service is very pleasant to work with. Service is done very quick and efficient. Thank you for the great service overall, sales and the service dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By ROSSGARDINER1 on 7/22/2019 at 4:07 AM.

I had pleasant experience with looking for a new car with this dealership. They were friendly and knowledgeable and were able to answer my questions/

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Castle Chevrolet

By MARIEWILLER on 7/16/2019 at 4:14 PM. Helped by John Cullin.

John Cullin is wonderful, kind, knowledgeable, and honest. I know when dealing with John my car is in good hands & everything will be perfect. The mechanics has always done a fantastic job. I enjoy coming to your dealership as the employees I deal with are great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By marychierici on 7/15/2019 at 8:16 PM. Helped by John in service.

I found my experience really good I have been dealing with this dealership for many years and I trust them I felt good leaving with my new car

I would recommend this dealer.