Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.2  
Friendliness
4.6  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service, advice and information.

By Spartacus on 5/29/2019 at 7:31 PM. Helped by James Chiasson.

Recently traded in my car for a newer and better vehicle. James helped me find the best deal and vehicle for my needs. Friendly, helpful and all around a a great place to buy sell or trade in your vehicle. Highly Recommend!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misrepresentation, Neglect and Disrespect of their promises

By Tibba on 5/25/2019 at 7:24 PM. Helped by Darian, Vy, Kirsten.

Representatives are hooked to their managers because they don't know how to legally sell a car. They sold us a misrepresented car, with a warranty that wasn't in effect forced by the dealership. We inspected it somewhere else and it didn't pass inspection. When we brought it up to them they told us we can fix these issues, the next we were told to screw off and that their manager has had multiple of the same car, which justifies them not properly conducting inspections. The car already had a warranty, while their own bill of sale has a spot for factory warranties, they never mentioned the extended 8yr warranty on the vehicle. Essentially they were betting on us having the $3,000 to fix the car because they didn't want to have its liability. Darian and Vy are managers to look out for, just buy used cause you wont get screwed over by bad tactics at shooing you off. Considering they did not tell the truth in the sale and we had to purchase a new car to fix the issues, there are a lot of damages that house of cars does to its customers. Think about all the inspections that went through without actually inspecting the car.. Stay away and buy used from a private owner who actually gives a crap about what they are selling! The sales rep was my friend and they were actually cynically scheming any more profit they can squeeze out of a used car rather than actually treating you like a person. Don't buy a car from here if you value your time or money, consider a proper dealership franchised by a manufacturer that will treat you better because they have a rep to uphold. Instead of trying to start a relationship that will last long to let you purchase assets from them, they use your current financial situation to prop themselves ahead and leave you with a car that has issues to be fixed.

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Second time 'round - Not Surprised ...

By NotSurprised on 3/29/2019 at 4:36 PM. Helped by Avi.

Well, I gave House of Cars a second chance... The first vehicle I bought there, was not what I wanted... but I only had a day to shop - as I worked out of town. I was clear that I had wanted a manual transmission, they showed me two and then only showed me automatics after that. It was late 2014, bought a 2013 (basic) Lancer ES - zero bells and whistles... 40,000km, crap CVT engine (which of course they played up)- they failed to tell me that it had been a rental car (thought it was illegal to withhold that sort of information...) for $24,000 ! (these cars were going for about 18,000 off the lot brand new). It had a horrible paint job, which they said that they would touch up and refinish - that didn't happen. As soon as I signed the papers I was of no concern anymore. Haha further more, after I signed the papers and went outside to get the keys, there was a man buying his son the exact type of car I had been asking for lol... but for some reason it didn't exist for me... I had asked where the heck that car was sitting the entire day... they simply said you don't drive standard - I was like, who gives a crap, its what I wanted to buy, still getting my money.... Awful customer service. Now, I just bought another vehicle - again up sold with false advertising (Yes, if you do not know what a vehicle actually has & if it is in working order, then it is not a selling feature( I don't give a sh%t that the safety doesn't go over anything but safety - makes sense - but if you are going to sell features to a customer, you better xxxx well know what you are selling - it's your job)). Avi, the salesman I dealt with - convinced me to stay and buy the vehicle they had instead of going to another dealership with a better price - simply because the one that he was offering had navigation and bluetooth..... (which does not work!!) so I bought it - hail damage and all) It has now been almost three weeks after the purchase and they still have not picked up a chip (yes, a chip) from dodge for the navigation system..... (its one simple phone call). There's also clicking (from the heater fan - I've researched it) that I told them about and they simply said that's not their problem every dodge gets it - That's not the point, the point is it can be easily fixed - fix it. It came with two sets of tires, the winters were on - good condition - they switched them over when I picked it up to the all seasons - back tires are almost bald (The salesman stood there beside the tire I was pointing at, without looking at the tire, and basically said 'Oh no, they are at least 60% tread ma'am, or else we wouldn't keep them on there for a sale'.... they're freakin' bald man... use your eyes not your mouth). They said that it would be detailed... the woman that sold it to them obviously had that done already/ cleaned it quite well herself - they didn't clean it further, there was food all under the seat and crumbs in door handles/ console etc. I will be calling them again today (three weeks after sale) to see about that navigation fix, there may be an additional review. As of right now, I would not recommend House of Cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience!,!!

By S & B Mc on 3/23/2019 at 1:01 AM. Helped by Aviral Bhardwaj.

Excellent service and professional staff. Avi was up front and honest as well as attentive to all our needs. No hidden costs here! Best experience we've Had purchasing a vehicle. Would highly recommend Avi and the house of Cars. Will be back. Thanks Avi, Great experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

False Advertising, Shady Dealership

By sf on 2/9/2019 at 11:37 PM. Helped by Avi, Darius.

I contacted the dealership regarding a vehicle on a the website on Thursday afternoon. I spoke to a salesman named Avi who told me the car was available and booked an appointment for me to view it on the upcoming Saturday. My mother who was helping me look for a vehicle unknowingly called the same dealership asking about the same vehicle on Thursday afternoon and spoke to a salesman named Darius who told her the vehicle was sold that same morning but insisted she come to view other vehicles they have available. I showed up on Saturday to find that the vehicle Avi said he would hold for me was mysteriously "in the shop" as of that morning and they could no longer show it to me. They insisted numerous times that I finance a more expensive vehicle even though I made it clear I wanted a cash deal. The vehicle that I was supposed to view was listed for $4800 but the salesman kept suggesting I finance a $10,000 car. After I left, my mother called and spoke to the manager who informed us that the vehicle in question was actually sold over A WEEK AGO and was never available in the first place. So both my mother and I were lied to in order to get us down to the dealership to look at more expensive vehicles. THIS IS FALSE ADVERTISING AND NOT HOW BUSINESS SHOULD BE DONE. I wouldn't recommenced shopping here unless you want to be lied to or tricked.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Brandne bunny on 1/24/2019 at 11:52 PM. Helped by Kirsten Powell.

Very fast service. I was only in for an hour and was approved and I am now driving away my brand new 2017 Dodge Charger! Thank you so much kirsten

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By ms on 12/7/2018 at 4:05 AM.

I had Amazing service (thank you Morgan) he went above and beyond everything!!! He was Always there when I needed an answer. Super professional!!! Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car search

By Cookiguy on 11/8/2018 at 10:56 PM. Helped by Kristen.

I really enjoyed my experience with house of cars the sales girl i delt with worked very hard and found me the right vehicle Kristen was very professional

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

I recommend an Audi

By Audifan on 11/8/2018 at 7:30 PM. Helped by Kristen.

The car I wanted had a huge scratch on the one side of the car. They painted it before I picked it up. It did have some cosmetic stuff on the body from the previous owner. But it’s not like they can fix everything. Totally recommended Kristen. And Solo was a fantastic help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Hada problem

By Michael 1970 on 11/8/2018 at 1:10 AM. Helped by Vy.

Had a problem but management sorted it quickly good reliable vehicle delivery service set up by the and was sent by ship my ride absolutely excellent

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Ran 14 credit checks

By mike123 on 10/21/2018 at 3:56 PM.

The experience was awful... First they tell me they have an approval for the car I wanted then I go down there cash in hand to close the deal and they tell me there is an issue with the vehicle... Which is fine. However, a week later they are advertising it again!!!! They also said they would find something else and nothing back?? So all they did was make it more difficult to get a car. Also what they advertise weekly is not really there... Bait and Switch just to get you in the dealership ( If you want to call it that) or on the phone to put you into something you dont want... So to summarize I did find what I wanted with the financing I wanted from a dealership who said they finance all and kept there word!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin liscomb

By Bobby on 8/22/2018 at 10:47 PM. Helped by Justin.

Justin is very profetional and outgoing he makes sure all needs are met and costomer service through him is super could not ask for any better he knows how to sell a guy a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love love love my car

By Lamcer4life on 7/26/2018 at 3:42 PM. Helped by James, Darien.

I saw the ad online and called in, they invited me in, we sat with James and he went over the carproof and the inspection papers and the mechanical bills showing they changed the oil and filters recently. They had 3 colours of the Lancer to choose from so I picked the black one and we did the financing, he got me insurance, and they even detailed the car once more for me before I drove off. All in the same day. You could say I’m pretty happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated me good

By Kevin S on 7/26/2018 at 3:24 PM. Helped by Samantha, Ken.

Usually when I walk into a dealership, the salesmen walk right past me and pay me no attention because I don't look like I can afford anything. When I walked in House of Cars it was different. Everyone said hi, offered me water, coffee, and even a complementary snack from the vending machine. They taught me about my credit and what to do to get into the truck I want, and they got me approved for a starter vehicle same day! I'll be back in 8 months to upgrade. It was a good experience for sure. Samantha and Ken were great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Shevy on 7/26/2018 at 3:14 AM. Helped by Nigel.

Nigel and Darren arethe best. Great vibe in place now! Definelty recommend them! Spent 4 hours there and it didn't feel like waiting Nigel yay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Carguy on 7/26/2018 at 3:13 AM. Helped by Nigeel and darren.

Very great service nigeel and Darren were great and very helpful thumbs up 👍👍. Also got a great deal on a car for my sister yup

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great experience at House of Cars!!

By David Parker on 7/9/2018 at 10:50 PM. Helped by James.

James was my sales person and was able to help me get started with rebuilding my credit. I didn't think I would be able to get approved but House of Cars was able to get it done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James Chiasson rocks!

By Happy in Calgary on 6/27/2018 at 9:46 PM. Helped by James Chiasson.

Salesperson was very helpful and knowledgeble. I will be recommending him to all my friends and anyone on Facebook looking for a reputable dealership and salesperson.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

House of cars 2015 Vw Passat

By Ravinder on 6/7/2018 at 2:01 PM. Helped by Michael Zhu.

Easy experience all costs and things explained great credit building program if you stick to it. My 2015 vw Passat is great no problems and feels like a new car Michael Zhu was very helpful in making a choice. He was upfront with all the info about the vehicle and I would recommend him to others

I would recommend this dealer.

Overall Rating

2.4  

4   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Trade in scam!

By Chuck on 4/14/2018 at 6:18 AM. Helped by Manager.

Early 2017 I traded in my 2014 Ford Fiesta. I was ignorant at the time and didn’t know how negative equity worked. House of cars paid off my loan at the time, and then transferred all of that amount onto the new car. It wasn’t until recently that I found out how negative really worked. What is worse is that I am making payments on the old car and this new one... while they make money from selling my 2014 fiesta car to another customer. Be careful about trading in your vehicle.

I would not recommend this dealer.