Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatness

By Chilly on 9/4/2019 at 9:56 PM. Helped by Josh rouege.

Just brought my XLT. This is the best truck ever. I am really enjoying my new truck. Also, I had a great experience with The saleman: Josh Rouege. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales person Ryan Rubin was great and very helpful!!

By First class Convertible on 9/4/2019 at 2:50 AM. Helped by Ryan Rubin.

The sales staff was very helpful and friendly. Mr. Ryan Rubin took his time to explain the features of the Buick Casada Covertible. Once the sale was completed Ryan Rubin made sure the vehicle was cleaned and delivered quickly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman

By Tina D on 8/20/2019 at 3:11 AM. Helped by Harold Fils.

I had the most positive experience with Mr. Harold Fils. He found the 2020 explorer I wanted and never any pressure. Absolutely the most caring and genuine person. I know I will be taken care of if I ever have a need with my vehicle. His service is going to last long after the sell! I love my Ford Explorer!!!!! Thank you Harold Fils and Hub City Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 F150 XLT

By Terry B. on 8/13/2019 at 12:59 PM. Helped by Jack Broussard, David Tabb, Danny Cober.

Just bought my first truck at Hub City Ford. I'd have to say that I now really understand all the F150 fans. This is the best truck ever! Great ride, solid handling on the road and extremely spacious. I'm a long time Ford fan and know that this is all backed up by a great service team! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 F250 SD

By Scottbrww on 8/12/2019 at 4:51 PM. Helped by Alfred Archangel.

Alfred at Hub City is without a doubt the best automotive salesperson I’ve ever had the pleasure of dealing with, he takes the time to understand what you’re searching for and does his best to accommodate those needs... 4 Vehicles and counting through Hub City 5 Stars Scott Frazier

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Recall notice for software update

By AW on 7/28/2019 at 3:13 PM. Helped by Brent Romero.

Received recall notice from Ford for a software update. Left message for service advisor & my call was returned very timely. Service was scheduled at my convenience. Was met timely by service advisor @ my scheduled time. Also, was accommodated by service advisor to work in an oil change, tire rotation & systems check while there. In addition, waiting room is very comfortable, spacious and many amenities, including visible tracking of your vehicle’s service status. Accounting personnel friendly, courteous & helpful

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Poor communications

By Steve on 7/23/2019 at 12:25 PM. Helped by Don’t remember.

Good service but it seems I have to explain about The warranties I purchased with my vehicle . I need to contact my salesman most every time I come in for service in order to clarify exactly what warranties I have on my vehicle

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change

By Frodo73 on 7/15/2019 at 9:43 PM. Helped by n/a.

Nice employees and they keep you updated on the progress of your service. Work was completed in a timely manner. I would go back to get vehicle serviced there.

I would recommend this dealer.

Overall Rating

4.4  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Regular Maintenance

By CMcFarlain on 7/6/2019 at 1:13 PM. Helped by Can't remember.

As a PCP customer, I was very pleased with the service, although I would have expected to be placed first in line ahead of any other customers who did not purchase the PCP upon purchase of their vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Things made right.

By Richard on 6/28/2019 at 11:49 PM. Helped by Paul Laurent.

Had major work on my vehicle that was covered by warranty. In fact the warranty was close to expiration. Work was completed and only had one minor thing that was not right. It was fixed and I had my truck back the same day. Fantastic group. Always professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional and the Price was Right!

By DexterLyons on 6/5/2019 at 4:16 PM. Helped by John.

I purchased two Raptors and would do it again! Very Satisfied with the Sales and Service! I have no issues at this time. Ford is #1!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hub City Family

By Aimee W on 5/29/2019 at 7:09 PM. Helped by Shane Guidry and Nicole Olivier.

From the moment you are greeted, you feel like family. Then they take through the whole experience with such knowledge, which makes you feel very confident in coming to Hub City Ford. This is my dealership for life!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales team on the planet!!!

By M&M Oil Tools on 5/2/2019 at 6:28 PM. Helped by Jack Broussard.

My experience at Hub City was could not have gone better, Jack Broussard is the is amazing, he understands the product he sells, & he truly cares about his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department is outstanding

By Mjoye on 4/29/2019 at 6:54 PM. Helped by Nicole , Mike Boutin.

Nicole is friendly and has outstanding service skills Mr Mike Boutin and Nicole are just the Best! Always a pleasure to see them while my car is serviced

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brent Romero

By Allen on 4/26/2019 at 4:52 PM. Helped by Brent Romero.

I bought my vehicle at Hub City because Brent Romero is the service manager. He is efficient and knowledgeable. I trust my vehicle with him. If he ever leaves so will I and my business. He is a true professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hub City Service is a great bunch of people.

By ben70592 on 4/20/2019 at 11:49 PM. Helped by Paul.

Great bunch. Very courteous and extremely professional. They are very helpful and keep you informed of progress. I would recommend Hub City Doors to anyone in the market for a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brent Romero

By Rebecca 0944 on 4/15/2019 at 7:40 PM. Helped by Brent Romero.

Brent Romero is my service writer and I always go to him. He is very professional and always prompt. Takes his job serious and also a very kind person. The Service was GREAT and that’s why I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are great at taking care of their customers.

By Shinn on 4/11/2019 at 1:38 AM. Helped by Mike.

A great place to do business. Mike, the service manager is awesome. I can say nothing bad about them. I have been a customer their for my last 3 trucks and I will continue to do business with them if they keep up the awesome service.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
3   Overall Experience
1   Quality of Work

Oil & Filter change.

By joe on 3/26/2019 at 3:40 PM. Helped by Jordan Fawvor.

Took 1 1/2 Hrs. for oil & filter change. Would rather just pick up oil & filter & and change myself in just 15 minutes.Done MPI.checked everthing ok. ABS light stays on cruise control does not work. Bringing to Dodge Dealership for repairs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wait well worth it

By Lina91 on 3/18/2019 at 5:18 PM. Helped by Payton walton.

Can honesty say it started a lil rocky because paperwork was done on another vehicle instead of the one I wanted but mr. Peyton and his team turned it around real fast and worked until I drove off in the vehicle I wanted i got an awesome deal and very good customer service thank you again mr peyton Walton I love my truck!!!!

I would recommend this dealer.