Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By car owner on 8/21/2017 at 7:01 PM.

Excellent service all staff were considerate, helpful and polite. Have purchased two previous cars with Chito which is the reason I returned to look at more.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

One of the best customer services I have ever experienced!

By jmadlansacay on 8/16/2017 at 12:12 AM.

Chito Encarnacion was a very helpful and knowledgeable autosalesman. He was able to help me find the best car that I would need for daily purposes. I would recommend him to anybody that is interested in buying a Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just purchased a 2018 Subaru Forester from Hudson Subaru

By Christina L Mannion on 8/14/2017 at 5:34 PM.

I have given Hudson Subaru an excellent rating for 2 reasons the sales rep Chito Encarnacion is an excellent Sales person to work with, he's very knowledgeable and he made sure he went over every detail in our new 2018 Forester before we left the showroom, he was patient and answered every question we had. It was a pleasant experience and a pleasure working with him. I'm glad he is part of the Hudson Subaru team. I would also like to acknowledge Gustavo Hernandez, he was pleasant to speak with and has excellent communication skills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

love my subaru!

By fepurs on 8/13/2017 at 4:43 AM.

chito encarnacion is awesome! even after sales, always accommodating, helpful, friendly and so sincere. I am so very glad I got a subaru from him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chito Encarnacion is the BEST

By paustricker on 7/17/2017 at 1:17 PM.

This is my second time leasing with Hudson Subaru and specifically Chito. They made sure to keep my lease payments affordable. On day three of my new lease, one of my hubcaps fell off and Chito made sure to have it replaced. Hudson Subaru is really helpful and a great place to find your next Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clicking noise in the suspension

By JMOSubaru on 7/12/2017 at 2:27 PM.

I have a 2008 Subaru Outback with 130,000 miles. Eddie and his team were the pinnacle of professionalism. They understood my layman's explanation of the issue and were able to diagnose it quickly and the repair was finished ahead of schedule. The price was competitive and they even washed my car when they were done. I will definitely bring my car back to Eddie at Hudson Subaru for future issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience would buy again from Chito and Hudson Subar

By zgreen on 7/6/2017 at 2:53 PM.

Chito and Hudson Subaru were a pleasure to work with . It was my first time purchasing a car from a dealership and they showed me professionalism and patience through the entire process. I came in to look at a used mazda that was in inventory but after test riding the Subaru Impreza i knew that was the car i wanted. Could not be happier -

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Srikrishnan Srinivasa on 7/4/2017 at 10:35 PM.

Its all about service that something touches your heart while purchasing cars. That's beyond the best experience you would receive from them when you are there. I will recommend them for anyone who is new to buying SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By Maricon 1234 on 6/30/2017 at 1:02 PM.

I have purchased so many cars Andy his is the first I've experienced a fast service as this one. Thanks kuya Chito for facilitating the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By DMF on 6/18/2017 at 1:00 PM.

I commend the good folks at Hudson Subaru for making my car buying experiece as easy as can be. Special shoutout to Chito for truly helping me out and didn't let me come home dissapointed. These people will help you any which they can to let you get the subaru you want. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru is the vehicle of the 21th century

By Freddy53 on 6/11/2017 at 5:19 PM.

Hello Everyone, My leased Subaru Forester expires in August 17'. I definitely wanted another Subaru, I definitely wanted another Forester model. I met John in the lot while I was looking at their inventory. I wasn't new at buying/leasing vehicles, I was spoken to with total respect, not only by John , but also with Mike, a finance manager, Gus, a front office manager who closed this transaction. It was also nice to see Pedro, the sales rep who put me in the expiring lease and Chito, whose devotion to His employer and all customers is a relationship everyone could learn from. I told My salesman John How much money I wanted to pay monthly for another 3 year lease and He presented quite a few options for me to think about. John showed me monthly payments for either buying or leasing the vehicle that I knew I was going to drive home at the end of the day. There were NO high pressure tactics used by John because We both agreed that it's not needed because every Subaru model speaks for itself; That, coupled with My age and the experience that I have learned and retained from previous interactions with other salesmen from various dealers would render any tactics useless. If a dealership is trying to push and press you to buy, chances are great they are under instructions to rid the lot of there inventory. No need to worry about that Here at HUDSON SUBARU. The sales staff know what they have here and they are selling the best rated vehicles for safety for all and a great manufactured vehicle that retains its value over the years. I have to admit that other DEALERS IN THE TRI STATE AREA that speak TO/ or AT YOU, rather than SPEAK WITH YOU. That's the HUDSON SUBARU WAY . They speak WITH You. To conclude , I am now driving my second Subaru Forester on a Three year lease for the price I felt would be in my best interests. Absolutely true facts I speak. This ownership TRULY cares for their customers and presents you with various options for you to choose from. This staff holds it's head high, they sleep a good nights sleep because I know what They know; You walked in and you will walk out knowing that YOU have made the choice to buy or lease, YOU weren't SOLD or pushed or persuaded into something that you are unhappy with. These Subaru models sell themselves and if you prepare yourself with a little research on these vehicles prior to walking in , have every question you may want to ask ready at hand, check off when answered, ask more questions that may arise from your interaction, take a test drive, buckle up and take in the car and it's instrument panel before putting it into drive, then test drive your vehicle, You will feel safe, You will enjoy the way You feel driving the vehicle you've chosen to drive. Then the decision to buy or lease is all yours. The team is there for You, there to assist you, They know that you have purchased or leased the very best vehicle made on the market today, without breaking your bank. I am a true believer of buying Quality and safety. A great warranty comes with your choice because Subaru cares for your well being , They stand without question behind there vehicles. These vehicles are built like a tank with a beautiful shape and design. I've been driving Subaru's since 1981, now in 2017, I re upped for another 3 years. You've tried others , now try to Best!! Thank You for reading, take my advice, prepare yourself with questions, remember, No question ever asked is a stupid question. Don't ever think less of yourself, ask all questions, listen to the doors open and close, kick the tires, you are buying an All Wheel Drive vehicle that grips the road. You will be making the very best choice you could ever make pertaining to the vehicle that you will come to depend on. Again, You are protecting yourself and your family and friends when you and family and friends are in a Subaru. Good Luck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Chito

By Moneysude on 6/11/2017 at 2:35 PM.

Chito and the ither staff at Hudson Subaru really went above and beyond helping us get the car I wanted at a price my parents were happy with as well. A truely great buying experience from start to finish, Chito is the guy to go with if you are looking for a new subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DJ on 6/6/2017 at 7:49 PM.

lWe went Hudson Subaru looking for a good deal on an Outback. The first salesperson to help us was Pedro Lantigua. He was very knowledgeable and friendly. Answered all our questions. Showed us a model in the color we wanted. With all the extras. Pedro worked out a great deal with us. The whole process only took a couple of hours. We even had lunch in the showroom. Overall we had great experience. PS. We had a few issues with car the following day. The manager who's name I don't remember resolved them immediately. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best offer for best price

By Reginalustre on 5/31/2017 at 7:31 PM.

Chito help my parents and I a lot with our process of trading in and buying a brand new car. We are very content with the Subaru crosstrek and all the safety features that came with it. Chito made the process very smooth and we wouldn't work with anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By VEGA on 5/31/2017 at 6:57 PM.

Jonathan velez was helpful and knowledgeable. I came to get a gift for my daughter and left with a new hyundai at the price just right for my budjet. Thank you again for the great experience. My daughter is going to love the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeds expectation

By Reina on 5/28/2017 at 4:03 AM.

after long search for the right car, tested 3 cars and finally decided to buy subaru 2017, Mr. Chito made the buying experience pleasurable, he was able to hook me up with a great deal. Im the type who is in doubt with sales people of any kind but Chito was helpful, patient (not pushy type), honest and very professional in all aspects. Will definitely refer him to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consumer Friendly

By 123456 on 5/27/2017 at 5:30 PM.

Our salesman Johnathan Velez was awesome and a pleasure to work with. Was willing and able to work with our budget. We was very pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Professional Touch Clinches My Dream Car"

By Edna Sabino on 5/27/2017 at 2:23 AM.

Late afternoon of May 22, 2017, I walked into this dealership with a "prove me right" attitude: Subaru is the best car for my purposes. It is going to accommodate my young credit score. It is within my budget. In the next 5 hours, I have test-driven the Premium Crosstrek and fell for it; got a credit-worthy score and felt proud of myself; haggled good enough (or so I believe) and fitted the monthly amortization into my budget...all through the professional touch of Chito Encarnacion. And the best part of that night was, I drove out of the dealership in my dream car! Of course, I would gladly recommend the great Subaru team and dealership to my friends!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This Subaru expert is superb

By BrooklynSubaruFan on 5/26/2017 at 6:27 PM.

Recently leased a 2017 Subaru Outback via this dealer. Employee Chito Encarnacion has 33 years experience at this dealership. He's a friendly, no-pressure guy who made the process extremely easy. He even picked me up at the nearby light rail station. The car itself is superb and is packed with advanced electronics and safety features. The Starlink emergency assistance feature is an outstanding addition and well worth the small extra fee. This dealership exudes professionalism. Note that their online ad lease deal is for rock-bottom, no frills, stick shift models. My actual price was significantly higher, but even so felt fair given the quality of the Outback, it's safety record, low maintenance, and durable value. Coming from Brooklyn, this dealership was out of the way for me but well worth the trip. Highly recommended.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Running your credit there

By Pandora1 on 5/22/2017 at 2:49 PM.

I just bought a subaru forester 2 weeks ago from chito encarnacion. Where he told me that they would only run my credit once they ran it 5 time twice to the same place. He than told my girl friend to co-sign that her credit would only get ran 1 time by subaru and it would be sent out, where she had excellent credit they ran her credit 4 times destroying her credit score to poor we can not rent an apartment over his lie

I would not recommend this dealer.