Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 4 Runner SR5 premium purchase

By Tori21 on 8/1/2017 at 1:17 AM.

Brad Fridinger was great to work with. He worked to meet my needs with my new 4 Runner, accessories and even called to make sure I had everything I needed a few days after my purchase. He also made sure to order the floor mats I needed and ship them to my house. Very pleased and highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly salesmen..

By Drakeb1342328 on 7/9/2017 at 2:51 AM.

I would recommend them to anyone...and i have...awesome place to buy new vehicle salesmen was very helpful....the wait wasnt long to finalize the deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience yet!!

By Jess1985 on 7/7/2017 at 9:53 PM. Helped by Jay Mansfield.

We went in thinking with our low credit that there was no chance in getting a vehicle really. But we had to try. Ron Green was very polite and super helpful. Not only did he listen to what we were needing but helped us get something even better than we could have imagined. Thank you so much to the Watermark Toyota team in Madisonville!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Finally a change occurred!

By RaVaughn83 on 7/2/2017 at 12:11 PM. Helped by Jesse Mansfield.

I have been searching for a 2017 Dodge Charger SXT for about a month and a half. Ron Green was absolutely fantastic. All my concerns were listened to and addressed. I didn't feel hassled or pressured. Ron Green and the entire team were tremendously great. I love my new car and thank everyone, especially Ron Green.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt and courteous

By tudorika on 6/1/2017 at 11:37 PM.

Pleasant experience purchasing a new Toyota Prius. Would strongly recommend the dealership and the salesman, Mr. Brad Fridinger. He was prompt, courteous, polite and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Kaydamay on 4/22/2017 at 1:38 PM. Helped by Jay Mandfield.

I had emailed about a couple different vehicles and always received a quick response. Also received several phone calls with excellent costumer service. When we arrived at the dealership, we were greeted with the same service the entire time we were there. From the salesman that greeted us to the finance personnel, they each went above and beyond to meet our needs! We will definitely be back for any new vehicles in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't ask for a better experience

By AFBone on 4/18/2017 at 5:32 PM.

We went to Watermark with specific needs and a specific budget. Stacey Carneyhan found us exactly what we were looking for in the price range we requested. The entire process from test drive to warranty and financing paperwork was fast,easy and pressure free. If you are looking for a new or used vehicle, it doesn't get any better than Stacey Carneyhan and the entire team at Watermark Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By ancky on 4/5/2017 at 10:17 PM.

They made my first car buying experience a very pleasurable experience and I highly recommend using this dealership when buying or leasing a car for anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!!!

By gypsy821 on 4/4/2017 at 5:13 PM.

I think this is the best dealership I have ever worked with. Coda Blakeley is really awesome! There was no hard sell, just fair prices and wonderful customer service!! Kevin Story is outstanding as a sales manager and explains everything so anyone could understand. I drove 86 miles to buy my vehicle at Watermark and I would definitely buy another vehicle here. All of the staff seem to take pride in their jobs and give great service. So if you want a really good deal and people who treat you like family...go to Watermark Toyota in Madisonville, KY for all of your car needs you won't regret it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Julen's_Mommy on 4/1/2017 at 2:36 AM.

I went with Big Mike, he is my brother in Christ. He is such an amazing person, family man, super funny!!! He was able to get me into the car I wanted for the price I wanted. I can't thank him enough! Wonderful customer service! All around great place to shop for a new vehicle. You can't go wrong with them!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car buying experience

By Carbuyer2017 on 3/28/2017 at 6:46 AM.

Absolutely the worst car buying experience that I have ever had. The sales manager acted like he was doing me a huge favor to sale me the car. If you cannot negotiate to the buyers terms just say so. A big waste of time combined with horrible customer service and unprofessional sales managers that need more training in customer service and professionalism. I recommend taking your business and service elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Long but very worth it in the end.

By jslaton914 on 3/25/2017 at 1:04 PM.

Ron Green was helpful from the very start!!! Him and all the guys did everything they could to get me into a new car! I am thankful and will definitely recommend them to anyone I know. I look foward to doing more business with watermark and Ron Green... thanks again guys!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excited about my first car!!

By KGrace on 3/24/2017 at 8:33 PM.

I have been trying to my first car for a long time, but to get something reliable is hard, I am going and don't have much luck in the credit department. Ron Green made my experience great!!! I got an almost brand new car, at an outstanding love price. At but here, pay here's I would be paying twice as much as I am now for a car less new. :) I highly recommend coming to Toyota Watermark in Madisonville, Kentucky!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing trip smooth & easy!

By MarissaCundiff on 3/23/2017 at 11:11 PM.

Drove 3 hours to buy a truck from them super hassle free loveee my truck! Salesman ron was fantastic! Such a good experience my parents came home with a brand new van to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprise visit

By stories47 on 3/23/2017 at 9:45 PM. Helped by Jay Mansfield.

My husband surprised me and bought me a new car today from the wonderful people at Watermark!!!! They worked with us and we drove out with a 2015 VW Passat. I love it!!! Thank you so much Ron and Jay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By SBG on 3/18/2017 at 2:34 AM.

I was very pleased with my overall experience with watermark. They worked hard to get me the vehicle I wanted and the payment I wanted. They even gave me more for my trade than I expected!!! I was treated with kindness and was not made to feel pressured to buy. Thanks Ron Green for listening to what I wanted and for making sure that I got it!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful Buying Experience and Great Follow-up

By LeeA1229 on 3/17/2017 at 10:26 PM.

This purchase was the easiest and most pleasant car buying experience I've EVER had and I've bought several cars over the last 30 yrs. Ron was super knowledge about the process and worked with me to find the right car for my family's needs. But he didn't stop there, although I live in a different state, even after my purchase Ron has continued to follow-up to make sure all of my car needs are taken care of such as recall repairs, licensing tag transfer, warranty questions, etc. Thank you Ron Green and Watermark Toyota for an EXCEPTIONAL car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great buying experience

By Kbaldwin00 on 3/13/2017 at 11:00 PM.

My salesman, Ron was very helpful and found me the perfect car that I was wanting! I live 3 hours away and never seen my car before I bought it and he did great picking it out and even had it delivered to me when I couldn't find a ride. Definately will be back when I buy another car! Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very great service

By willie_dog2007 on 3/15/2017 at 4:48 PM.

I came in looking for a car and was in and out in 2 hours , I've been to other dealers and have spent all day and my time is important and they worked fast to get me in and out

I would recommend this dealer.