Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stealership at its best

By Mike S on 10/7/2019 at 8:14 PM. Helped by Names not needed.

What a crap experience, first they tricked me to buy their "care" packages which is completely useless. I was a first time buyer and they xxxxx me good. Now after a few months of dealing with them on warranty issues(lemon car) I will NEVER SET MY FOOT IN A DEALERSHIP WITH THE Huffines name on it ever again. In addition I will let anyone I know buying cars to stay away from Huffines. Good thing these stealerships are slowly going out of business as carvanas and similar non traditional dealerships are popping up everywhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By brenda1313 on 7/23/2019 at 5:37 PM. Helped by Veerendra Kaja.

My daughter and I just dropped by at Huffines Kia Mckinney. Wasn't planning on buying that day but, the deals were so great I couldn't walk away. Everyone was so helpful. Not pushy. Listened to what I needed and they went to work. My sales person was Veerendra Kaja. He is awesome. Check out Huffines Kia Mckinney! Brenda Caddell

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible, Horrible, Unbelievable - Service Center

By clrosen12 on 7/18/2019 at 5:22 PM. Helped by Cain, Ryan ( To be clear - I spoke with a Dale with Service - I did not get his last name ).

I took my Hyundai to the Service Center. I took it on a Saturday and it is now next Thursday ( poor communication and they never expained that the part they used was defective. They also have poor communication and use remanufactured parts! DON'T GO THERE! EVER! I had to call every day and then when I called the Huffines main office and the administrative assistant said she would get Mr. Huffines to assist me - she sent me back to the Mckinney Office that I was having problems with in the first place. I purchased my car from Mckinney Hyundai, I just had work done, now I am having more work done and they DO NOT care about repeat customers or their customers at all. It gives my NO pleasure to write a poor review but the community must be warned about businesses like this one.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Sorely disappointed - They dropped the ball big time

By TWittig on 7/18/2019 at 1:14 PM. Helped by Tony Saif, Ben Hagan.

Was shopping for CPO Genesis....... STRIKE 1. Made appointment to see two cars (2016 Genesis) - Got there and was told they were not in inventory and they didn't know that until I was waiting to see the cars. -Was told another one just came in (matching my criteria) - was at Plano Huffines and could be brought up (was not in inventory yet and had not been made ready) no problem. Liked the car and bought it on Saturday (6-8-19). I bought a protection package for interior and exterior, extended service warranty and window tinting (which was given for no cost (thank you) . Car would be ready Thursday (time to fix minor body damage and cracked windshield, put tint on windows and apply the interior and exterior protection products) -Picked the car up Thursday and drove home- pretty excited...these are nice cars and this had all the bells and whistles and looked sharp STRIKE 2. Noticed the driver seat was dirty (seats are almost white) - I saw the smudges and dirtiness (not bad, but noticeable) when I first looked at the car, but thought it odd that this wasn't cleaned up when they readied the car and applied the protection package. I then looked under the hood (should have done this prior to buying...stupid me) - the engine compartment was VERY dirty with leaves, dust and debris . Took pictures (which I wish I could include here) and sent to the sales person (Jerry Blow) . Told me in email "The engine compartments are not detailed due to the risk of water damage to components" I then told him about the dirty seat - he then said the "Smart Shield" was not applied and I should bring it back at my convenience. Glad I asked.....This package is a bit pricey for what it is. How was this overlooked????? STRIKE 3 - THIS IS A BIG ONE- I bought this car at a Hyundai dealership specifically to get a Certified Pre Owned (CPO) vehicle . I was given a brochure telling me how great the CPO program was with nearly 173 inspection points. Because of the dustiness / dirtiness of the engine compartment something really stuck out. Did they even check the air filter???? This filter is a pain to inspect- there is a bar across it that had to be removed ( bolts on either end) and there was no sign in the dust that it had been touched, let alone inspected. Surely this is on the CPO checklist I looked into the CPO process further and discovered that before the car can be CPO approved, there is a comprehensive checklist that must be completed and signed by 4 authorized people- technician who did the checks, the service manager, the CPO program manager and finally the customer. THIS WAS NOT DONE and, until I dug into it, I did not know this was a key document in the sales process!!!!!!!!! How did it get CPO certified and sold without this being done TALK ABOUT LOSING ALL TRUST - I brought the car back for the Smart Shield application and a complete CPO inspection - they had the car for a couple of days and provided a NC loan vehicle. Got the car back and signed the CPO document (Service Manager was very attentive and professional - (Tony Saif) STRIKE 4 - It's been 6 weeks since I bought the car. Thought it was odd that I had not gotten my plates / registration. Called yesterday (7-17-19) to get status update. Oh! the car should have been inspected when it up there last time- I could bring back there or go somewhere locally and they would reimburse me the cost of the inspection. NO PAPERWORK WAS SUBMITTED because of this - no call, email or text telling me they dropped the ball again. What the heck...... I was actually pretty mad and was going to contact Mr. Huffines to let him know the bevy of problems and mistakes at this dealership, but my wife advised me to 1st call the sales manager to see if he was aware of the problems, etc associated with this sale. Called and (as he would not be in till the afternoon), requested he (Ben Hagan) call me back. NO CALL BACK. Did he get the message ???- super nice guy , but ......... So those are the reasons for this poor review. Would you buy a vehicle with this kind of service, response and attention to detail???? I know there are better places to go (the car is really nice)

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Theft of items on delivery

By Jimmgrimm72 on 6/30/2019 at 7:45 PM.

I just purchased a used 2015 kia k900. Upon detailing and delivery I found out the floor mats had been stolen from my vehicle. The dealership refused to replace them, but wanted $260.00 to order new floor mats from the manufacturer. Since this purchase was "As Is" I'm just stuck with the loss. Buyer beware..

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My new Genesis G80

By Bruce5273 on 3/3/2019 at 11:52 PM. Helped by Michael Lang.

I could not be happier with my experience with Huffines McKinney. Michael Lang was my sales guy and went out of his way to make sure I was blown away with the vehicle and service of everyone at the dealership. I would never hesitate to recommend Huffines Hyundai McKinney to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By 1st time customer on 12/30/2018 at 9:46 AM.

Levani Neidiradze. answered all of our questions about the vehicle we were interested in. He was very knowledgeable about all of the vehicles features and took the time to show us how everything worked. Levani gave us time to think about which one we wanted, and when we made our decision he located the vehicle, picked it up for us, and worked around our busy schedules to have it ready at the time we could pick it up. He was always professional and took the time to help us with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive

By Styledial on 9/5/2018 at 3:38 PM. Helped by Michael Lang.

I had a great experience with Huffines Hyundai, Michael Lang was awesome & a pleasure to work with him! They will treat you well, go see them for your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent all around!

By ATorres on 9/2/2018 at 12:26 AM.

Daniel Kadar went above and beyond to make our car purchasing experience an excellent one. In every step of the process, he ensured that we knew exactly what was going on and that we were happy with the car that we bought. He was personable, professional and plain fantastic to work with. The whole purchase process couldn't have gone smoother. We are incredibly happy with the car we bought, and with having had Daniel as our salesman. We will definitely return here once it's time to upgrade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By Happymom on 9/1/2018 at 2:31 PM. Helped by Josh Owens.

I can't say enough about my experience! I had been in a Total Loss and was very stressed about having to purchase a new vehicle. From the time I walked in to the time I left it was top notch! My salesman Daniel Kadar I can't even begin! He new exactly what to put me in and I love it! Josh in Finance was outstanding! I love my new Elantra and am so happy I purchased at Buddies McKinney!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales person-Paul Hayes

By Bobnlila6017 on 8/29/2018 at 3:49 AM. Helped by Paul Hayes.

We purchased our Hyundai-Tucson from Paul Hayes and we could not be happier. He made our experience very enjoyable. He was able to match our new car with all our wishes. We love our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Experience ever in purchasing a car- See Cameron

By susie123 on 8/27/2018 at 6:21 PM.

I purchased a new Hyundai Santa Fe. The dealership made the purchase extremely smooth. Being a senior adult, my salesman Cameron spent a great deal of time explaining the cars computer system, even taking phone calls after hours. Over and beyond good customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!

By Andi on 8/19/2018 at 3:58 AM.

My husband and I had searched several other Hyundai dealerships looking for a deal on an Ionic that no one would even come close to. Not only did Huffines deliver at $1000 less than what we were asking, but we had a great salesman, Daniel, who conducted a great deal of the transaction over the phone and internet so that by the time we arrived the car was already detailed and ready with a full tank of gas and we where out the door in less than an hour driving away with our new car! Thanks Huffines!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to do business with - see Paul Hayes

By WDM on 8/11/2018 at 2:24 PM. Helped by Paul Hayes.

Just bought a Genesis G80 through Paul Hayes at Huffines Hyundai Kia McKinney. Paul is customer focused and aims to please. Easiest buying experience I have had in all my years of buying and trading cars. See Paul and he can find what you are looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my G80

By Melissa C on 8/10/2018 at 7:14 PM. Helped by Paul.

I have been wanting a G80 and thanks to my sales person Paul, I finally got it. Paul us awesome! Go get yours from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice to buy and get a great deal!

By Morrist5900 on 7/31/2018 at 2:14 PM. Helped by Darren Bridges.

We bought a 2019 Santa Fe from Darren Bridges. He was a GREAT part of the deal; listened, searched, and worked out a great deal for us. No pressure and lots of experience made this the perfect car deal. Ask for Darren; you won't be disappointed!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Hyundai Santa Fe Sport

By D’Rock on 7/18/2018 at 2:14 PM.

My salesman was Daniel Kadar, and overall my experience was very positive. Daniel was very professional, and he listened to what I was looking for, including how I was on a time crunch. In addition, the finance process was smooth. I recommend this dealership for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A break from usual car buying experience...

By robb_knox on 7/3/2018 at 11:40 AM. Helped by JB.

The wife and I decided to go look at a Hyundai Tucson and just as expected, the minute we got out of the car someone was coming out to "greet" us. Immediately I thought "Here we go", but to my surprise Cam Morrison just asked us if we needed assistance without giving us anything resembling a sales pitch. We told him we were going to look around and he said "cool, let me know if you have any questions and I will be inside if you need anything" and he did just that. I was kinda shocked because usually car salesman are stuck to you like a tick until you aggressively ask them to leave you alone, but this was different. Once we decided to take a test drive, we went inside and asked for his assistance and he answered some of our questions regarding trim options so we could decide which one to take for a spin. He pulled up a vehicle that had everything we wanted to see and off we went. I thought for sure that this is where he will start to get under my skin, but he was very personable and relatable during the drive. Having experience in sales, I understand the pressure that exist to "make the sell" and I didn't get any feeling that he was pressuring us to buy something today. It is nice when you are talking to someone in this type of situation who you feel you have a genuine connection with and truly cares that your experience is above and beyond your expectations. We asked a few more questions after the test drive and told him that we would be in touch once we were ready to move forward. He thanked us for coming out and we left to go check out another dealership down the road. To be completely honest, I never intended to even consider a Hyundai and went to the dealership because it was the closest to our house and the dealership that had the vehicle I truly thought I wanted. We proceeded down the street and that experience wasn't bad, but I was shocked when I started to realize that I like the Tucson better than the car I thought I wanted. It wasn't just features or warranty that made the difference, but the experience so far with Cam and Hyundai. My wife and I decided, a week later, that it was time to purchase. I emailed Cam and told him what we were thinking. He got everything prepared for our appointment and had the vehicle looking pristine. He walked us through our financing/lease options, explaining the difference of each, and we made our decision. He took us over to meet with JB and he also carefully made sure we understood all of our options and advised us on what might fit our needs without any pressure to up-sell us. We got everything finished up and we left the dealership content and relieved that the experience went so smoothly. I can't speak enough of how great the customer service is at this location. From sales to financing, everyone involved was top notch and that goes beyond just those we spent most of the time with. I felt a sense of family with the whole staff and that they truly are making the experience different. You could see the pride they had in the service that they provide and I will be sure to recommend this dealership to everyone I know. Thanks for the great work and proving my initial thought wrong in regards to how this might go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By yanib.von on 6/26/2018 at 3:58 AM. Helped by Joseph Bethel.

I bought my first Hyundai May 2017. When it was totaled one year later, I knew exactly where I would go to replace it and who my salesperson would be. I had the option of going with other brands or dealerships, but no one could beat, let alone match the service of David Harrison and Huffines Hyundai McKinney!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anticipatory service in sales

By Ron01 on 6/19/2018 at 6:34 PM. Helped by Michelle ???.

I had called ahead to set an appointment to view an attractively priced pre-owned automobile. When I arrived, Cameron Morrison met me with a smile and said he had both vehicles ready for viewing. What he had done was find a new vehicle with identical features to the those of the pre-owned car in which we had expressed interest. We ended up spending about $500 more and drove away with the new vehicle. We were very pleased with Cameron's service-oriented attitude and his ability to anticipate what we might want even more than we had ourselves.

I would recommend this dealer.