Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
3  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

It's as though the place is run by a bunch of 9 year olds.

By Big Mistake on 9/17/2019 at 4:54 PM. Helped by Donnie.

If I could give Hunter Subaru a -100 rating I would. I have never seen a more incompetent place of business in my life. The absolute worst experience I have had with any automotive related business in my lifetime. Bought a loaded 2014 Outback in pristine condition at Sky Autohaus in Weaverville (which is awesome by the way. Go there and buy a slightly used Subaru instead of anything at Hunter). Unfortunately the car got rear ended on May 21, 2019. Immediately had it towed to Hunter. I figured a Subaru dealer would be the right place to have body work done on a Subaru. BOY WAS I WRONG. I was told repairs would take approximately 2 weeks. I didn't believe them but they said I heard them correctly, 2 weeks. 29 days later I was told the car was ready. They said to bring my rental car to the dealership and that they would take care of returning my rental car since repairs took so long. Two weeks later my credit card was charged $300 by the rental car company for the 14 days exceeding the 30 days my insurance paid for. Hunter never returned the car to the rental company. It sat on their lot for TWO WEEKS and nobody did anything with it! It was like the place was ran by a bunch on 9 year olds. Making matters worse, within those two weeks when I finally got the car back, I immediately began writing the punch list of things they missed. 14 items later (including pin holed paint, missing fasteners, misaligned tailgate, a loose tail light, scratches from the mechanic's screwdriver, and 4 damaged parts that were completely ignored and not replaced. A bike rack was also damaged, they ordered one that didn't even fit the car. I called them and gave them the punch list. They said to bring it in and they would give me a loaner comparable to my Outback. NOPE. They sent me up the street to Enterprise where I was given a Hyundai Accent. A decent automobile but about half the size of our Outback and a base model. But they stated it's not a huge inconvenience, it would only be a week at most before I got my car back. I did not believe them. FIVE weeks later we got the car back. There are still pin holes in multiple locations and window trim is loose. Will I take it back to them? xxxx NO. I would rather take my car to a repair facility that can actually do their job and pay out of my own pocket than deal with Hunter Subaru EVER again. On top of all their incompetence, they lie to you. They tell you they’ll call you the next day with an update. I let them do that twice. Each time I waited a week until I called them. It was painful listening to them stammer over all their excuses for not getting back to me. I have never seen a more incompetent place of business in my life.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good staff

By salcuta88 on 8/21/2019 at 1:08 AM. Helped by Mike, Kevin, & Vin.

I enjoyed working with Hunter Hyundai and buying a car from them. Their staff is respectful and patient. All my questions and requests were addressed while in the process of purchasing my Palisade. These guys treat their customers like family. Follow up after the purchase is awesome. They do what they promise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoying my NEW SUBARU

By JessM on 7/16/2019 at 4:12 PM. Helped by Alex Black, Nathan, Vin.

Alex, Nathan and Vin did a great job in helping me get the car I wanted. Go see them if looking to buy a car or customize one to your satisfaction.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

No post-sales support

By mHastings123 on 3/4/2019 at 7:33 PM. Helped by Chris Payne.

Two days after I purchased my 2019 CrossTrek, my salesperson dutifully called me and asked if everything was OK with the vehicle and if I was pleased. I was in the car at the time and everything was great. He mentioned that I would receive a call to schedule a routine service call in a day or so to check fluid levels and just make sure that the car was operating properly. The next day my audio simply would not work. Thinking it was operator error, I reread the owner's manual several times to make sure that I had not inadvertently changed a setting. I could not find an error so I called my salesperson back to ask his advice. He talked to the service department and they suggested that I check cable connections to the AMP to make sure that one had not come loose. I did so and I could not get any sounds from the radio, navigation, nor iPhone through Bluetooth or ApplePlay. So I called him back and he suggested that I take the car to Greenville since it is under warranty and is somewhat closer to my home. I replied that I would rather bring it back to Hunter since I was supposed to have the appointment in a week anyway. After all, not having audio is very inconvenient but not critical. Chris was surprised that I did not already have an appointment with the service department so I asked him to expedite it. The next day I received a voice message from the service department telling me about the option to set up an appointment but she did not mention anything about the audio not working. I called back around 5:00 PM but apparently she had left for the evening so I left a voice mail message explaining the situation and asking for her to return my call so that I could come in and have the car serviced as soon as possible. I never received a call back from anyone - either to address the audio issue or even to schedule a routine appointment. I simply do not understand the lack of concern and commitment at Hunter Subaru. I am under the impression that Hunter Subaru is more interested in making a sale. Once that is done, you are on your own. All I can say is that I am thankful that Subaru's are so reliable. Otherwise I would seriously regret my decision.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Maintenance contract resolution

By Glen j on 5/18/2018 at 8:45 PM. Helped by Dolores asbell.

I had written an earlier review about misrepresentation of the number of oil changes allowed in my maintenance contract on our 2017 Hunter Hyundai Santa Fe Sport. The financial representative at time of purchase had said multiple times when asked that oil changes were covered for three years . At 15 months we found out that the contract covered only two oil changes per year for a total of six oil changes . At 3,500 miles per oil change we ran out at 15 months . We spoke with Hunter about what the finance representative had said and initially they said there wasn't much they could do , it was a friday afternoon late . I was pretty disappointed. But the Hunter Group was very concerned with my satisfaction and multiple managers called and emailed me over the last several days. Though they were under no obligation to do so they made it right . We are pleased by this as the service you receive there is top notch, professional and courteous. Thanks Hunter for listening and caring . Sincerely Glen R Judd

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This place is a scam

By Jac on 5/4/2018 at 2:16 PM. Helped by Tim Walters, AJ Jones GM Sales.

We went there from Greensboro N.C. I was told to make appointment to buy a car when I went there they sold the car already when they told me to make appointment to buy a use car this people don’t have a word and they service is bad don’t buy from then.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Shannon on 4/27/2018 at 4:57 PM.

This is the 2nd car purchase from Gala but stepdaughter also bought one she will be where I will go next time too give her a raise!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Laura on 4/13/2018 at 9:09 PM.

I bought my first new car from Hunter and I just bought my second new car from them. Gala is awesome!!! Come buy your car from Hunter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gala

By ratchet123 on 12/9/2017 at 5:28 PM.

Great experience very happy with the price and experience. Gala was not pushy. She worked hard to meet my needs. This is my second Hyaudi and would continue to recommend Hunter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By sweetshannon1978 on 12/8/2017 at 5:15 PM. Helped by Devin sigmon.

My experience exceeded my expectations,my salesman went above and beyond to help get me into car I was sure to love and I do love my new car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

M/S review

By ronjohn1 on 11/24/2017 at 5:15 PM. Helped by Chris Payne , Brett Bennett and Adam.

We had not planned on buying a new car at the time of visit. But when we were presented with the incentives we could not pass the deal up. Everything went smoothly through the buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By leonardzielewski3 on 11/17/2017 at 5:24 PM. Helped by Sammy King.

Great salesman, Sammy King. Had a good experience and they worked hard to get me the proper loan as paperwork. Sometimes I'm not the easiest person to work with but Sammy was good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfort of a purchase

By michaeltiller on 11/5/2017 at 5:18 PM. Helped by Alex Salazar.

Working with the dealership was great. Alex Salazar was top notch. Probably one of the reasons and the best salesmen I dealt with in years that I purchased this veichel. Actually he felt more like a friend and knew how to do his job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease on 2018 Elantra

By Kris Burkhardt on 10/12/2017 at 4:52 PM. Helped by Rob Ahrens, Joe and I believe Lisa who was my first contact on the internet.

Great experience, great sales person, Rob Ahrens, ....great car. The dealership was very friendly and clean. Appreciated the cold bottled water too. I even got a car with more options than I planned to get but price was right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Hunter dealership was awesome

By lamontscott007 on 10/12/2017 at 4:38 PM. Helped by Christopher Payne.

I am gladly appreciative for all the over all extended help into getting me out of an old payment contract into a brand new vechicial.because of you guys I am able to continue work with reliable transportation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By aspears7276 on 9/28/2017 at 4:36 PM. Helped by Pam justice.

Was very pleased with staff and dealership with all the help and kindness and have already referred friends. And will come back in the future.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience at Hunter Dealership in Hendersonville, NC.

By jawjojo on 9/21/2017 at 4:35 PM. Helped by A young man who had just started selling and not following along with another salesman. He Did A very good job..

Left my review on previous page. I had a very good experience and was treated with politeness and given the opportunity to look at and drive the cars I was interested in. My only concern was their was only one person to give ok on price to my salesman and the wait was very long until I saw the person who took my money and explained the rest of the business procedure. But I love my car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great

By kjshuler1958 on 9/21/2017 at 4:27 PM. Helped by Pam Justice, the finance officer (?).

My husband and I had a wonderful experience. Pam Justice was just as nice as she could be. We were treated very well at Hunter Hundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By hunterherman30 on 9/2/2017 at 4:26 PM. Helped by Pam.

My car buying experience was very good. I got a awesome car for a price I could afford and I love the car and I'm thankful for Hunter Hyundai and all their help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By rcoffield on 9/1/2017 at 4:23 PM. Helped by James Webber; Kevin Brazanskas.

My experience was excellent. The staff was helpful and friendly, and the car I purchased is working out well. I especially appreciated the timely fashion in which my transaction took place.

I would recommend this dealer.