Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
3.8  
Price
4.2  
Quality of Work
4  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

A Dealer Ship to Avoid.

By bwmny on 6/2/2017 at 8:51 PM. Helped by Service Advisor.

I've had a Jeep Grand Cherokee in my drive way since 1997. Two of those Jeep's I purchased from this dealership. The first problem I had with the service dept. was the electronic key. Six trips to the dealership, a new battery ($8), a new key (S165) and it turns out to be a software problem. I now have 3 working keys. Then after 5 years 5 months and 45,000 miles there's a leak in what they call the rack and pinion gear ( the front transfer case ) and claim its not part of the drive train. The dealership will do nothing to help me out. I call Chrysler and they could not have been more understanding. The Chrysler rep. was great!!!! They agreed to pay for the repair less $200 deductible. The Chrysler rep. called the dealer ship several times , but they would not accept the payment from Auburn Hills. I was forced to pay the full amount of the repair and I received a check from Chrysler 10 days later. Chrysler gets 5 stars and understands loyalty. This dealer ship is clueless.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Andre Rosales

By Abby on 4/15/2017 at 5:13 PM. Helped by Andre Rosales.

This was the best experience I've ever had at a dealership. Andre was honest, straightforward, and I never felt any pressure. I would highly recommend this dealership and specifically the sales associate, Andre.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Jeep wrangler rubicon in for service

By Ryan8624 on 4/1/2017 at 8:45 PM. Helped by Other.

I brought my 2013 wrangler in for service for an inner axle seal leaking, they fixed the inner front passenger axle seal and i was on my way. A day later i noticed that my passenger inner axle seal was leaking again in my driveway leaving fluid in my driveway about 6inchs acrosse, i called the dealership and they gave me another loaner with no issues. When they called me back the technician told me it was excess in the tube and that they had cleaned the tubes out and that the fluid was low and they topped it off, interesting how it was low seeing as you just replaced the seals and would have put new fluid back in, so why was there new fluid leaking out of the passenger tube, so i gave them the benefit of the doubt and waited to see if it would leak again, so I parked outside my shop and I notice again at work it's leaking a lot of new fluid, so I drive to Vermont to my vacation house I park in my garage and I noticed the next day there was fluid all over the floor so I bought some fluid and lo and behold it took almost a half a bottle, this dealership keeps fixing my jeep and all they can tell me is that it's excess in the tube,now when you fix an inner axle seal you remove the axles take the diff cover off take out the gears replace the seals put the cover back on and put the axles in and then you fill the diff,now your fluid is in the diff and the seals are holding it from going in the tube,so why is it leaking past the seals ?? The service writer was perfect she is just going by what the technician is telling her.I would also like to say that a lot of people do not put reviews when they are good but they will put bad reviews I was already to put a good review and then this happened so I have nothing good to say about this dealership and I will be bringing this vehicle to Garden City Jeep Service to have the technician Mike work on it who is top notch at what he does and very clean

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience Leasing Jeep Grand Cherokee

By Tracy Sobel on 2/22/2017 at 8:41 PM. Helped by Can not remember who I worked with.

My experience with looking for a Jeep to lease was frustrating until I found Huntington Jeep, They were professional , courteous, and I got a great deal on my lease of a 2017 jeep Grand Cherokee Limited. Just brought it in today for the first Service and I am extremely happy with them, it was quick, and done right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience!

By Andrew on 2/17/2017 at 4:13 AM. Helped by Joel Siper, Jason Buscaglia.

Joel Siper was the most honest and friendly salesman I have ever dealt with. I walked in looking for a 2017 Grand Cherokee and he was able to find exactly what I wanted at a great price. Joel made the selection painless and simple. Jason Buscaglia was the absolute best finance manager to deal with. He worked on getting the best possible financing, was extremely easy to deal with, listened to everything that I wanted and explained everything in detail. Buying a car has never felt so easy. Extremely happy with the team at Huntington!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase of 2015 Jeep Renegade

By John Lee on 2/6/2017 at 3:07 AM. Helped by Joshua and Jason.

Both Joshua and Jason oh Huntington Jeep made for a smooth and stress-free Jeep purchasing experience. Jason helped me get the best loan for my financial capabilities, and Joshua registered and transferred insurance from my previous vehicle. Would highly recommend this car dealership to a friend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Unprofessional

By unhappy customer on 1/27/2017 at 9:07 PM. Helped by Bob Kravetz.

Keith Freda and Bob Kravetz unprofessional. Shopping for new Jeep had a car one day and five days later no car and reneged on deal.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Did not honor loyalty for new lease

By Michael - local teacher on 1/20/2017 at 12:28 AM.

I received multiple phone calls from this dealership telling me my lease was soon to run out and they would offer discount loyalty if I came back to lease a new jeep. They stated if I was over miles or had extra wear & tear it would be 'taken care of'. I worked with Tom Smith and after agreeing on a price, I traded vehicles and drove away with a new jeep. A few weeks later I received a bill from the leasing company. They charged me a $400 lease termination fee, $2,000 in over mileage, and $400 in 'excessive wear & tear'. Really? After calling & emailing with the salesman, he will not email me back or return my calls. When I reached him on the phone he said he'd 'look into it'. Never heard from him again. Awful.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Huntington Jeep Chrysler Service Dept. John Byers Jr.

By Susansalz on 11/19/2016 at 11:41 PM. Helped by John Byers Jr..

John, the service Manager at Huntington Jeep has been a pleasure to deal with, from oil changes to repairs. I appreciate his great personality, follow up and attentiveness. His service team is tops as well-Thank you once again!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst dealership ever

By Mdolphs23 on 11/2/2016 at 1:42 PM. Helped by David daniels.

This has to be the worst and most unprofessional dealership I have ever came across. The place is minimally staffed, you could be waiting for 20 minutes before anyone even asks if you need help. Then when you finally get to people they scheme you and tell you one price to get you to sit down, and then up it. I was as far I signed a contract and put a deposit down, and went back the next day and completely tried changing numbers on me. There are a lot of Jeep dealers on the island, and would recommend to NEVER use this one. God awful.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Parts manager is completely unreasonable and insulting

By Sam K on 10/17/2016 at 10:22 PM. Helped by Robert Langdon.

Robert Langdon would not authorize return shipping on an item that was falsely listed on their amazon page and which was also damaged in shipment because it was protected with only a thin plastic bag. He proceeded to insult me via e-mail as I attempted to explain the issue. Amazon will reverse the charge or my Credit Card will. I'm not worried. That guy was just such so stubborn and unprofessional for $10 in shipping!

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A fair deal!

By Larry Northcote on 8/11/2016 at 9:06 PM.

Worked with Keith Freda on my 2016 Jeep Renegade, He was very knowledgeable and as I had a specific model and color in mind they he did not have in stock, he made arrangements with another dealer to get that vehicle for me. I also had to come out of my current lease 5 months early. Keith made everything happen as promised and with no hassle.!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Expert Customer Service by Service Manager, John Byers Jr.

By Susansalz on 7/29/2016 at 3:55 PM. Helped by John Byers Jr.

Perfect customer service skills and attention to my Jeep from Service Manager, John Byers Jr. I do appreciate the follow up and care. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people! Great deal!

By Gostena on 7/18/2016 at 2:28 AM. Helped by N/A.

They walked me through the entire Jeep family, new and used, and found me the perfect match! They also found me a great deal on financing!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Complete lack of customer service

By CJT2320 on 7/14/2016 at 3:41 PM. Helped by Aaron.

I've brought my truck in for service multiple times; the most recent service had them perform a number of software updates on my truck. After performing these updates, my truck began to shudder very violently while going uphill. I called today to schedule an appointment to get this resolved and asked for a loaner vehicle. I was told loaner vehicles are only available to owners who purchased their vehicle at the dealership. I find this policy a little confusing as I'm coming into your dealership, paying you to service my truck. I've previously been very happy with the service you've provided and the one time I need a loaner to get to work I'm denied. Unfortunately, this stringent adherence to policy has lost you a service customer as well as a vehicle customer. I'll never consider Huntington Jeep for anything even though I live around the corner from the dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales force was amazing took care of me first class

By TrickNicky on 6/28/2016 at 6:44 PM. Helped by Jonn DeCandia.

want to say thank you to Tom and John DeCandia , they went out of there way on a friday night to get me the car for Saturday in time for my daughters graduation , they treated me like family , i will be coming back

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By Kitkat113 on 6/27/2016 at 11:28 AM. Helped by Tiffany Reid.

Horrible service! They take there time fixing your vehicle. Repairs that should take one day ends up being four. Instead of them calling you. It's you who constantly calls them. I would never use them ever again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and Courteous

By Antonio1 on 6/18/2016 at 5:53 PM. Helped by Nestor Rodrigue/5551 was wonderful!!.

Everyone was courteous, especially Nestor Rodrigues who kept things moving, the job was done in a timely manner. The car was clean when given back to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Andre rosales

By Mikes42 on 5/3/2016 at 4:34 PM. Helped by Andre Rosales.

Excellent service. Andre was informative helpful and went out of his way to get me the exact truck I wanted. I highly recommend Andre and Huntington jeep dodge

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff

By Doreen kutchma on 4/29/2016 at 4:58 AM. Helped by John DeCandia.

I had one of the best salesman I've ever dealt with. John DeCandia was prepared for me the moment I walked in. He was honest, extremely educated on the vehicle, and got us exactly what we wanted in the short time we had to look. John went out of his way for us and stayed in contact with us for the entire purchase. We couldn't be happier with our new truck and will definitely be back to purchase again as long as John DeCandia is our salesman.

I would recommend this dealer.