Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great vehicle!

By MarinerMan on 7/30/2019 at 2:04 PM. Helped by Jusin and Brian.

The people are nice. The place is clean. The car is exceptional Will be back for service. Also will refer friends. Thank you very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We can only say what are u waiting

By RMDeNuccio on 7/18/2019 at 2:10 AM. Helped by Justin and Brian.

We had challenges. Justin Michaud is second to none.Its how business is done..If you need a reliable,radesire tionally priced then look no further.If you desire straight shooters,professionals Hudson Motors is the place. You cant do better.The set the standards all deals should merit.And Justin we thankyou.If you were feeling poor,we cant fathom the excellent and degree heights,when your in perfect form.Hudson is lucky but those customers that are lucky enough to experience your professionalism are beyond blessed.. Getter Done! Is given. Thank you Maria and Ray DeNuccio

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy transaction!

By Todd007 on 4/14/2019 at 3:00 PM. Helped by Justin Michaud.

Just purchased a Ford Sport Trac Adrenaline! Easy purchase with Justin Michaud. The vehicle is perfect and I had been looking USA wide for one. Paperwork took about three sips of coffee ( no kidding), was all ready to sign when I arrived. Took vehicle for test ride, returned for paperwork signature, then the longest wait......Justin took it to fill with gas! Return ride to Maine was fun, even had a few thumbs up from passing vehicles. I'd purchase another vehicle there and suggest other check them out. I can tell it is a professional, reputable dealer and their reviews prove it! Thanks Justin and and team Husson. Todd Bucksport, Maine

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a vehicle

By Verniece on 4/9/2019 at 9:22 PM. Helped by Justin.

I traveled all the way from the state of Maine to this dealership, I read the great reviews, They were right on! What a great buying Experience, Thank You Justin,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By AMNTNJ16 on 10/27/2018 at 3:48 PM. Helped by Nathan.

My service at Husson Motots was beyond great. Nathan helped me not only to see what I qualified for but was also able to help out with car insurance. I am extremely grateful for his assistant and for him taking his time and to seeing everything that I did qualify for. I would recommend everyone to go to this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you to Justin for his excellent service

By Dodge12 on 8/19/2018 at 11:12 PM. Helped by Justin.

My husband and I wanted a safe vechile for our daughter,Justin went out of his way and made sure it was perfect for her. He went out of his way and made this the best experience for her. When she got the suv she loved it drives very nice all the way to Ohio. Very pleased will recommend Justin to anyone who needs a vechile thank you Justin the Dodge family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The easiest and stress-free car buying experience!

By Samanaya on 7/28/2018 at 12:14 PM. Helped by Justin, Brian.

My second vehicle has just been purchased at Husson Motors. So stress-free easy and painless! Justin and Brian are so nice and caring and truly look out for you and your needs. Will definitely be back and will definitely recommend them to anyone looking for a new vehicle. Thank you again Justin and Brian!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic place

By Josiepapi23 on 7/13/2018 at 6:47 PM. Helped by Justin.

Husson motors is Awesome place to get cars or trucks. They treat you with respect and always help you find the best car in your budget .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience

By aprillia on 6/2/2018 at 3:00 PM. Helped by Justin.

I went in with an idea of what I wanted and a price range and they were able to help me find a car with no muss or fuss. I have to say they were very pleasant and helpful and very knowledgeable and made the whole process quick and easy and I have never been more happy with my car or how easy it was to get it. Justin was a great sales associate and made the whole process super easy and they got me a good deal. Would recommend to anyone. April

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer. Great people

By Brenmac on 3/31/2017 at 9:58 PM. Helped by John.

it started looking for a car online and I found one that I fell in love with at Husson motors, I emailed them and said it was still in stock so I went and spoke with John, I have to say he is such a great person to work with and is very understanding. I had no troubles or problems during the process. My girlfriend and I traded in an SUV for an impala and we were in and out in less than a week! Great place and great people! Would highly recommend this dealer to anyone in the area

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Plesant experience

By Vesquious on 3/31/2017 at 8:52 PM. Helped by John.

No pressure courteous sales staff with ample knowledge on the vehicles they are selling. With a good selection of clean quality cars, SUV's and trucks, it's no wonder they boast about serving the community for over 22 years and why they are still in business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top of the line sales associates.

By max on 2/16/2017 at 3:39 PM. Helped by Sandy, other sales associates, Upper Management and auto detailing..

So I've purchased another vehicle from Husson Motors....and the first thing I want to say is they get better and better. Just when you think there is nothing that needs improvement. I contacted Sandy(1st class sales associate) with a request for a particular vehicle for a specific price including my trade-in. I asked her if she would be able to make it work within my financial guidelines. Sandy of course said she'd be able to do anything. Husson Motors exceeded my expectations and I ended up with a better deal than I asked for.....again!!! Everyone that I came in contact with there, Sales, auto-detail, including upper management were all very helpful and extremely courteous and easy to talk to, but never pushy. I would definitely encourage anyone to give them the opportunity to help you into your next vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never will deal with again

By Charger82 on 7/4/2015 at 11:51 AM. Helped by Sandy.

I bought a Dodge Charger for the first time at this dealer. I will never go to again. They are nothing but liars. I go and get the car and it wasn't even detailed. They said they would owe me a detail. They didn't even detail the car before it went on the lot. A lot of dealers that sell cars for a lot of money, give it a full detail. Including taking out scratches. When they said they would detail my car, that wasn't even part of the scratches. Not only that, Sandy the sales lady I dealt with wouldn't bring the price down, that was her first word to me. I didn't even ask first, right there should have raised a red flag. That they were hiding something. Then they said when after I got the car, cause I loved it. They said they would pay off a loan I had from my other vehicle I traded. Then give me $1500 for it. What do they do, change the story on the loan. The trade wasn't even what they said. All they do is lie to you. I got the car at a good deal, but still. They ripped me off and it wasn't right. But now two days after having the car, I found issues with it. One was the tires were all dry rotted and bad may I say. They told me with an attitude bring it to there shop. So I did that and what do they say. They pass cars everyday like that. Wow, passing cars with not safe tires. So I told them I will go to the state and they changed things right away on that. Right there shows you had bad they are. Of course they give me cheap tires from Michelin's. They want a lot of money for the cars and are cheap on the parts. I also told them to before they put the tires on the alignment was off and all they did was ignore me. Talk about rude. So I told the dealership on that and they said I should have told them. Its like are you kidding me. I did tell them. So there was $90 I had to spend. Then when I got the alignment, my mechanic found a couple of problems with it. Shocks and a seal leaking. So I told the dealership on the shocks first. They tell me they weren't leaking before. That is bull, it don't take two days after having the car for those to leak. So I didn't tell them on the seal. Cause all I did was fight with them on the shocks. I wanted to buy a car so I wouldn't have to put work into this quick. So I had to do the shocks also. Not only that, I found rust bubbles also after it being in the shade and that wont be cheap to fix either. So I have to say, they are the worst dealer I have ever dealt with and will never go back to them.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Second failure. I'll never return.

By Very disappointed on 7/4/2015 at 11:21 AM. Helped by Sandy.

I purchased a Honda Accord from Husson 6 years ago. Post purchase I found several problems wit the car. It wouldn't start on the day after purchase. They did eventually come to my house to replace the battery but only after lots of yelling and screaming. The idiot lights in this car all came on within a few days of purchase. Husson's garage cleared the lights a few times but they kept coming back on and stayed on for the entire 6 years that I owned the car. Passing inspection every year was very tricky because of the idiot lights. There were several other issues with the car that were not so major A month ago I needed a new car and decided to give Husson A chance to redeem themselves. This time I purchased a Honda Pilot. The day after Purchase, I opened the rear driver's side door, slightly touched the back of the drivers seat and the entire panel on the back of that seat fell into the floor. Today I went to load the first CD into the 6 CD changer. The first CD I put in causes the changer to jam. The CD player won't do anything now. There are several other less serious faults with this car. I will never return to this dealer Again for any reason

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

So far so good

By Kearbear on 8/5/2014 at 1:49 PM. Helped by Chris.

I haven't gone in yet an looked at the vechile but I found one that I really like an I called an explained my situation to Chris an he made me aware of what I should get together to come in with an so I look forward to going an an hopefully choosing a vechile from them!! Chris was very polite an had excellent customer service skills

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By dorian354 on 7/14/2014 at 1:39 PM. Helped by Jeff Husson.

Quick service! Jeff got me in right away and diagnosed the problem within minutes. Ordered the parts and I was bock on the road in no time. Thanks, Jeff

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

No pressure added

By michaelmoschella2 on 7/16/2014 at 1:08 AM. Helped by Sandra Compton.

My sales person Sandra Compton was great she never pressured me,she was very pleasant, answered all my questions never pushed the vehicle on me

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price

Not So Happy Customer

By BryanNH on 6/24/2014 at 2:23 PM. Helped by Sandy.

Dealt with "Internet Sales Person Sandy".......-While doing the paperwork for my 2005 Solara, I said I wanted 3 years financing. They came out with all the paperwork all ready done and it was for 4 years. Bad Start ! The vehicle was not "prepped" at all. Still had the window tint on the windows (not legal in NH) , and the big price sticker on the front window. I had to make a trip to Salem to get the tint removed. Then she told me the car was loud because it was the "Sport" model....turns out the exhaust had been changed somewhere to a "Performance" exhaust (very loud). She wouldn't budge on the price-even thought the vehicle was missing the front spoiler , had a rust spot, and several dings and dents-which I really couldn't see because it was dark when I bought the car. After I left I discovered there was an internet special coupon for a couple hundred bucks off she didn't tell me about. Then she told me that if I got the car fixed at the Salem Shop I would not have to pay the $100 deductible for the warranty I was talked into. Wrong. I called the shop with a problem I had right away and they said I would have to pay the $100 deductible. And of course the problem I had was NOT covered by the top notch "extra" warranty I bought. I had the Toyota Dealer in Rochester look at it and the front end steering needs to be lubed. (car clunks and bangs when I turn corners) Efforts to contact the dealership have gone un-noticed and my emails to her have gone unanswered.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been to this dealership a couple of times looking...

By MCGordon on 3/9/2014 at 8:36 PM.

I had been to this dealership a couple of times looking to buy a car for my daughter. I had the good luck to deal with Chris Normyle on those occasions. Even though I didn't buy a car at either of those visits, this visit, I did. I cannot recommend this dealership enough if what you are looking for is a later model used car. They usually have a good selection and the cars all seems to be in great shape. My daughter found a car that she was extremely happy with and the buying process was smooth and easy. The main reason however that I returned to Husson Motors was the way I was treated by Chris. Even when I didn't buy on my earlier visits, he was as friendly and professional as the first time I had been there. I had been looking for a car for a time and visited many dealerships and I was always "pounced" on by a salesman who right away wanted to know how he could get me to buy a car. I can tell you that this is the exact opposite of the way I was treated a Husson Motors. I would highly recommend this dealership to any of my friends and relatives. I am extremely happy with the transaction on the whole and the customer service aspect in particular!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

I'm looking for a low-cost car to replace my totaled...

By letitbe56 on 2/7/2014 at 4:12 PM.

I'm looking for a low-cost car to replace my totaled vehicle. However, I want it to hold up for the next few years of driving, so I'm hoping for a Honda or Toyota, cars that are known for lasting. Husson was advertising an "as is" Civic that seemed like it could be a good bargain. Chris was very friendly, explained that the vehicle needed some work to pass inspection, and explained the details of what kind of work was needed. He even made it clear to me that they only knew about the inspection requirements, and that there may be other necessary maintenance required. I was enjoying working with him and he seemed very understanding. However, he said that his boss stipulates that if I take it to a mechanic to have it looked over, it had to be a mechanic in Salem. Our family mechanic whom we've known for 35 years and takes very good care of us was deemed too far away. He promised that we could pick any mechanic in Salem, but the one we know and trust was out of the question. Huge red flag that we couldn't pick our own mechanic less than an hour away. If I can't take it to my own mechanic, I can't trust the dealer. Edit: After I posted this review, the dealer contacted me to tell me that the reason I couldn't take it farther than Salem was due to its not passing inspection as is, and the associated safety concerns. In that light, it seems like a very wise policy. However, this information was not given to me before I wrote this review. If it had, I would have considered towing it to my mechanic or trying to make it work some other way. I have no problem buying an as-is vehicle, so long as I can have someone I know and trust look at it, so I can determine what the cost to make it roadworthy will be. Since I was not able to do that, I chose not to buy the vehicle. Simply being told I had to pick another mechanic just didn't feel right. Furthermore, I was skeptical of their response. In previous phone conversations, I was told that the manager didn't want us to take it to another town was because it was a "low cost vehicle." When they told me later that the car wasn't safe to drive, it felt like an excuse after the fact. They told me that without an inspection sticker, they "did not consider it to be safe on the road much less on the highway." If it didn't have a sticker, why was driving it anywhere at all on the table? If it's not safe on the road, why were they okay with me driving it to a mechanic in Salem? It seems to me that in this case, I should have been presented with options of having a mechanic come to the dealership or having the car towed to a mechanic. The only option Chris ever offered me was to drive the car to a mechanic himself. The irony of this will become apparent in a moment. After I wrote this review, they were very concerned and tried too contact me about it in multiple ways. If they had reached out in good faith to explain the misunderstanding and arrive at an amicable agreement, I would have been very pleased. That's not what happened. I received a very curt an accusatory voicemail from Chris. He said that I was wrong to write the review, because he did his job. (He did. I wrote that in the review and initially gave them 5 stars for friendliness.) He said it wasn't fair to post it where other customers might read it. I understand that concern, but even though I was critical, they actually still ended up with a 3.5 star review from me--an above average rating. The comments above the "Edit" section have not been changed at all. I made several compliments, and voiced one specific concern. However, in Chris's voicemail, he accused me of bashing them for selling an as-is vehicle. Definitely not the case. They also wrote an angry email to me through this site. The gist was that I had been made aware that the car as-is wouldn't pass inspection (this is true, they were clear about this), and therefore was not safe to drive on the road or the highway--which should, in my opinion, preclude taking it anywhere off the lot. However, Chris had previously offered to drive the car to a mechanic in Salem for me, which is not consistent with their saying the car wasn't safe on the road. Moreover, what they wrote to me was very, very rude and disrespectful, and included the following spurious accusation: "Your life may not mean much to you however it does to us as well as the life of any other person sharing the road with you." I'm sorry, *I'm* the one who's risking others' lives on the road? Are they not doing the same in offering to take the car off the lot to a Salem mechanic? It just doesn't add up to me. I initially told them that out of fairness, I wouldn't factor in the belligerence and accusatory nature of their communications with me. But I later learned that they had contacted my father, who had not been involved with my communications with Husson at all (they had his number because he was looking at the car for me since I was out of state.) My father told me that the way they spoke to him was "aggressive." This relieved me of any impetus or desire to be "fair" to them. I understand why they were upset with me in writing a less than glowing review, but that does NOT give them the right to harass my family. I am very protective of the people I love...far more so than the egos of spiteful used car dealers. In the end, they earned this review by being disrespectful and unkind to me and my father. In an ideal situation, they would have reached out in a conciliatory way to make things right by correcting the misunderstanding and treating me as a valued customer. I could potentially have at very least removed the review, or even upgraded it to a good review. Unfortunately, that is not what happened. I maintained the review as neutral, until they bullied my father. For that, their consequence is me telling the *whole* truth.

I would not recommend this dealer.