Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Accommodating and knowledgeable

By Lcam8889 on 9/17/2019 at 10:44 AM.

Originally went in to look at trading my vehicle and look at new vehicles. Rick was very helpful and did everything he could to get the car I wanted at the right price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Tyson Heimbach on 9/17/2019 at 12:15 AM.

Very happy with my experience there. Drove 5 hours because they had the exact car I wanted & they definitely made it worth it. Probably wont ever drive that far again for a car but would definitely deal with Larry & the Priority Chevrolet team again if I was local. 100% recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ruffing, D&H on 9/10/2019 at 9:27 PM.

We recently bought a new 2019 Silverado. Rick was great to work with. We definitely felt like he put us first. When we decide to buy another Chevy we will be back to see him.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Excellent buying experience

By Leonard Erquiza on 9/12/2019 at 1:50 AM. Helped by Andrew Battle.

Andrew Battle and Rick Williams worked to get me the car I wanted and we're very accommodating. Very knowledgeable in the vehicle features and not pushy. Great personalities. Atmosphere of the showroom was very nice. The route for the test ride was very good allowing me to experience the vehicle avoidance features, power and speed and course the smooth ride. Thank you for your patience in getting me what I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experience in 45 years

By Norm on 9/11/2019 at 3:36 PM. Helped by Craig the sales manager 10 stars.

Best experience ever!! Sales Manager Craig supports his team and with no push aims to make the sale. The team really pull together to make the customer very happy and satisfied with the sale. Normally deal with sales managers staying in an office and changing prices with the salesman. Craig is there with the salesperson and makes it a positive experience. Very, very impressed!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond service!

By Robert on 9/7/2019 at 3:49 PM.

I had a great experience at Priority Chevrolet Newport News! The people here really went out of there way to find my dream truck with everything I wanted. And believe me I had a list, I've been looking for the right truck for two years and they were able to find it and get it at a price point I was comfortable with. A huge thank you to Anna the Sales Associate, Meghan the Delivery Coordinator, Dwane in Finance and George the Manager. They made this a great car buying experience and went above and beyond to make sure I got what I wanted and was comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Bryan Edwards on 9/5/2019 at 10:53 PM.

When I pulled up to the dealership, Joshua Dennis cam out to great me, introduced himself and asked how he could help me. After meeting the store manager, Joshua and I sat down and help help me gather some information I needed on a new truck I saw online. Hours later I was the proud owner of a new Silverado 1500. Thanks to everyone there that made me feel special.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, standard-setting service!

By Cymone on 9/4/2019 at 2:38 AM.

From the moment I stepped in to my exit in my new car, I was shown nothing but courtesy, professionalism and desire to earn my business. Rich ensured I had a loaner vehicle until the vehicle I wanted arrived, ensured I was acquainted with every feature of the car, made financing a breeze and made this an efficient and enjoyable car buying experience. I would definitely recommend working with him, and highly recommend buying your next car from Priority.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy no hassle purchase

By Katie 37 on 9/2/2019 at 9:53 PM.

I inquired about a car using the websites pre approval process. Contacted within minutes by Abby asking when I'd like to come by for a test drive. When I arrived they already had the car pulled up and Joshua (Josh) Dennis greeted me by name as I was looking at the car. We went on a test drive and he was able to answer my questions and show me the Carfax that he already had printed up prior to my arrival. If you are looking for a salesperson and a dealer that will try to work out the best deal for you this is the place to go. Don't forget to ask for Joshua Dennis! He is professional and personable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, Personable and Professional

By Old Soldier on 8/30/2019 at 5:37 PM. Helped by Cindy Ford, Elizabeth___, Randy___.

Every visit, the entire Service Dept. has gone out of their way, to include courtesy driver Ty, to make me feel like I'm the only customer in the dealership they are helping. I needed help with some bad gas in my tank recently. Got it towed in and it was late in the day. I had been out on the road in the sun virtually all afternoon and not feeling all that great. They gave me a nice Suburban to get home with and said don't worry about your car. John called me with an update the next day as promised. Since I had my wife's car at home, I decided to bring the Suburban back to the dealership so someone else could use it if needed. Ty brought me home. But my wife's car had problems also (she was out of town). I was embarrassed but I had doctor appts and needed a vehicle. I asked John if Ty could come get me and if I could use a vehicle. He said yes. I waited for the vehicle and Ty drove up with the suburban and the courtesy vehicle just behind to take him back. I was flabbergasted with the kind gesture. Needless to say, my vehicle was fixed, I brought the Suburban back and went on my way. This is a good dealership that treated me very well, with kindness and professionalism, right when I needed it most. Thanks Priority Chevrolet. Your people made my day and make your dealership great in my opinion. Barry Napp

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was looking for a new car.

By cajungal on 8/25/2019 at 7:07 PM.

Had gone to other dealerships and was not satisfied with what I was looking. Priority found what I was looking for. Thanks for the everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Hops2019 on 8/25/2019 at 12:47 PM.

Great to see a dealership with a sales and management staff that are both professional and very courteous with the customers. Special recognition goes out to Joshua Dennis. Nothing worse than being approached by a salesperson that know little to nothing on what they are selling. Dennis was very knowledgeable on not only the vehicle i purchased, but the features as well. Very professional young man. George Mastermaker, sales manager, was great to work with as well and was the one that made the “deal” happen on both my trade in as well as the our new Silverado! Meghan McHenry, what a great sales representative! Was able to work with her on add on features and was very pleased with the outcome. Keep up the great “Team Work” and I’ll definitely refer others to your team for the new car needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience

By Jay611 on 8/18/2019 at 5:41 PM.

As a first time buyer Priority Chevrolet of Newport News make sure that I left a happy customer. The employees went above and beyond to ensure they found me the vehicle I was after with no hidden fees or pressure to purchase if I was not satisfied with the vehicle. Highly recommend this dealership for anyone out to get a good deal on a new car from a friendly team that promises to take care of you as long as you own the vehicle.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Thumbs Up!

By svozzelli on 8/19/2019 at 3:02 PM.

I stopped in to look at what was available in a newer used pickup truck. First person I met was Joshua Dennis, a salesmen at Priority Chevrolet. From the first meeting I noticed his energetic personality and after further discussions I came to find out we were deployed at the same Base at the same time, be it different Services but I won’t hold that against him. Joshua was not pushy, annoying, or slick like some other sales persons I have met in the past (other dealerships). The facility was well maintained and other then the fact that new truck prices are outrageous (set by Industry) their selection of models and options on hand was amazballs (son taught me this one). Long story short I was not going to purchase a truck that day (just looking) but wind up driving off in a 11 year newer Chevy Silverado Z71 for an acceptable price. I highly recommend Priority and (Joshua Dennis). His professionalism and knowledge was the sole reason for my decision to purchase at this dealership on that day.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Purchase of car

By Tonya173 on 8/10/2019 at 11:32 PM. Helped by Craig.

Everyone so helpful any questions we had were answered and if they didn’t know they would ask higher up good value good company good people

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service!

By Ray on 8/9/2019 at 12:12 PM.

Excellent new vehicle purchasing experience with zero pressure. Staff was highly engaged to ensure our needs were met. Although the vehicle we were most interested in was in transit from the factory, our salesman (Larry Fleming) and manager (Evan Dean) quickly arranged for a similar vehicle to be rolled-out and ready for a test drive around our busy schedule. Mr. Mastermaker closed the deal with a reasonable offer on our trade, which we very much appreciated. Our delivery coordinator (Meghan) did an excellent job as well. I highly recommend this dealership and have no reservation is giving this Team an overall 5 star rating! Thanks again for the positive buying experience. .

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor service department

By Equinox owner on 8/5/2019 at 12:07 PM.

The check engine light came on in my vehicle. I took it to the dealer for it to be looked at & 2 wiring harnesses were replaced. When I pick up my vehicle, the front camera result and neither of my front turn signals worked (both were working fine prior to bringing in the vehicle). I was told that the car had been test driven and everything was fine. We picked up the car and headed to Florida. On the way, my husband noticed that the turn signals did not sound right (I noticed they sounded different when I picked up the car, but did not know enough to realize that meant something was wrong). We pulled over and checked all of our turn signals only to learn the 2 front signals did not work. During the test drive, these issues should have been noted and the car should not have been released. Rather than keep the vehicle, they told us all was good and to pick up the car because they knew we were headed on vacation. The camera not working was an inconvenience; however, the 2 front turn signals not working was a safety issue and we could have been pulled over because of it. I understand that they did not want us to be in the rental car for more days than necessary, but to tell us everything was fine with the car was simply poor customer service. If they had talked to us, we would have gladly shared the cost of the rental to cover any days beyond the day everything was corrected on the car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE

By moddy on 8/1/2019 at 10:22 PM.

Entire staff was helpful and polite. My salesman was Gil and he got me a great deal on my trade in and got me into a new Silverado Trail Boss.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

peace of mind

By Lei Honey on 7/24/2019 at 1:43 AM. Helped by Jesus (new guy).

I was surprisingly impressed by the staff and willingness to help with getting the very best my money could buy. I bought a 2013 Hyundai Sonata. Im very pleased to know that I have no worries when it comes to maintenance for the life of my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used vehicle

By Mmapp on 7/23/2019 at 5:48 PM.

I was in the market for a used pick up. The staff was very helpful. Rick got me into a nice truck at a great price. He was very helpful and knowledgeable about all the vehicles available, and options I needed.

I would recommend this dealer.