Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.8  
Price
4.1  
Quality of Work
3.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mazda3 dashboard warranty

By TA on 2/8/2019 at 3:51 PM.

There is an extended warranty for the mazda3 dashboard (separating above clock). This dealership is putting customers on a wait list claiming the dash is “back ordered” and told me that the first person on the list is from October 2018! They never saw my car, didn’t check my vin, or enter that I needed the fully covered replacement. The extended warranty is almost close to the end date so many people are about to be screwed over by this scam of a wait list. Took my car to Hall Mazda in Virginia Beach and surprise! My car got fixed. Do not take your car here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Skinner in the Service Dept is Outstanding!

By rt61 on 11/13/2018 at 1:11 AM.

I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyman Bros made my car buying experience wonderful

By Mhubbs003 on 6/28/2018 at 5:35 PM.

The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

They Made It Right

By Mazda Drummer on 5/10/2018 at 1:41 PM.

I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Travel crisis

By Drew on 1/10/2018 at 3:47 PM.

January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Abusive Finance Manager

By OnceBitten on 11/12/2017 at 3:33 AM. Helped by Mike Saab.

Hyman Brothers Mazda, Newport News, Va 10NOV2017 2011 Toyota Tundra • Stock # : 169229B • VIN : 5TFHW5F16BX181579 To Whom It May Concern; My wife and I visited your Newport News location on Friday, November 10, 2017 to see the above listed vehicle. Mike Saab helped us out and took us on a test drive. We liked the vehicle and enjoyed our interaction with Mike. He was very pleasant and answered all of our questions as well as he was able. When we got back, he took all of our information and started to process everything so we could purchase the vehicle. Sung-Ho Lee came out a few times to talk to us as he was processing the financial part of the transaction and he had some other questions for us. Time was running a little late and we offered to come back another day to complete the paperwork if he needed more time. At 7:30 PM, Sung-Ho asked us to make a $1000 down payment since the cashier was going to be closing at 8. My wife started to go over to make the payment but then stated that we had no idea what the terms of the loan were and that we did not even know if he was able to get the loan. So she sat back down and we continued to wait. As it was taking a while for Sung-Ho to get ready for us, my wife decided to make a call to our insurance company to see how much it was going to run us to add the truck and remove our trade in. While she was talking to them, Sung-Ho came out to get us and told Mike that he was ready for us. When he noticed that Susan was on the phone he went ballistic on Mike and yelled at him. “I told you to keep them off the xxxxing phone!” “You do this every xxxxing time!” “Get them in here!” Mike came out and very politely asked if they (insurance company) could call us back. He was definitely embarrassed and ashamed that we had heard such an interaction. My wife cut the call short telling them that she would call back later. As she stood up she looked at me with disbelief and asked, ”Did I just hear that?” I said yes and that I would just like to leave. I handed her my key to our car and told her to wait outside. She told Mike that we would not do business with a man who treated another person the way that Sung-Ho was treating Mike. I told Mike to get me the other key to our car and I sent my wife out to our car to wait for me. Mike apologized and was trying to smooth this over but I was having none of it. I told him to get me my key and he was not argumentative about it at all. I really appreciate that he did not try to pressure us into staying. He is a credit to your company for his ability to keep his cool and recognize when the situation cannot be turned around. When Mike brought my key out he apologized and shook my hand. I told him that if we ever returned it would only be if we were able to close the deal without Sung-Ho Lee. Sung-Ho Lee is a disgrace to your company and should never be allowed to be in charge of anyone. He insulted Mike by implying that he failed to keep us off the phone. Mr. Lee needs to understand that I pay this phone bill and he has no right to tell anyone to keep me or my wife off of our phones. Especially when the information we were trying to get directly effects the long-term cost of owning the vehicle we were trying to buy from your dealership. Mr. Lee was out of line for that. His conduct towards Mike is reprehensible. Cursing at an employee should never be acceptable. The manner in which he did made my wife and I feel as though we were threatened. We offered multiple times to come back at a later time. There was no pressure from us for him to stay late or rush the financing. But he still made us feel as though we were inconveniencing him. On Saturday, November 11, 2017, Mike Saab called us back. He spoke to the manager, Josh. Josh had offered to complete the paperwork for us so that we would not have to deal with Mr. Lee. After mulling over the details of the financing offered we decided that it was not in our best interest at the current time to pursue this purchase. Mike has been wonderful and I appreciate the offer of assistance that Josh has extended. However, I would not wish for anyone to have to deal with Sung-Ho Lee if our experience with him is typical.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Employee Reconition

By Ann Richardson on 11/6/2017 at 6:44 PM. Helped by Andrew.

I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be the *Service Manager*, after all that is what you are wanting from a satisfied customer. He customer relations and assistance is very professional, and very courteous. If there is a question that I may have about my vehicle the answer that he gives me I trust he knows what he's talking about, and won't just or hadn't just given me any answer. He has given me his honest opinion on the subject matter. If you must know he is a valued asset to the Mazda team on Jefferson Avenue in Newport News Virginia. This Employee Reconition also is for a gentleman by the name of *Andrew* not sure of his last name Sincerely Ms. A. Richardson CX-7 Mazda 2007

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!

By 187bnp on 11/3/2017 at 6:01 PM.

Great service, and great dealership. Bought my mazda 6 gt at this dealership at the best price I could get from any dealership in the tidewater area. And since then the service dept has been 100% responsive and professional. They are the best. Of specific mention are Cleon Skinner in the service dept, and Thomas the service mgr. Great technical knowledge and matching customer service. Totally on my side in any issue...complete trust and confidence in them.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Horrible Customer Service

By enragedyouth85 on 10/7/2017 at 2:05 AM. Helped by Mike Saab.

Our sales representative was awesome. Mike was polite and easy to work with. We tested their CX-9 and a Santa Fe. We liked the CX-9 more so we went back to close the deal. We wanted the car for 30K and told them that up front so they started to try and work a deal. Their finance guy Sung Ho came out to talk to us. He started talking about trying to finance through their banks and I stated that I did not want to do that and he threw the paperwork he had on the table and acted like a 12 year old. He was completely rude for no reason. He wouldn't even tel us their offer with or without financing with them. We tried to work things out even though he acted the way he did with Sales rep and asked to talk to the manager to work things out. The manager Josh was the same way and was rude and tried to even charge us more than what Sung Ho was going to offer us. This dealer has horrible customer service and treat their customers like trash if you don't want to finance through their affiliated banks. I highly recommend you shop elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best in customer satisfaction

By Carol 17 on 8/19/2017 at 2:22 AM.

Friendly, professional, and extremely knowledgeable. Answered all questions and made us feel welcomed. Fantastic service department thanks to Cleon Skinner. Sales department lacking somewhat and location is hard to see from Jefferson Avenue.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Quality of Work

Don't get your vehicle registered through the dealership

By 123454321 on 7/28/2017 at 9:26 PM.

Don't expect the dealership to call you and let you know your plates and registration came in. After contacting them after several weeks about the issue they told me they would send the plates to my address that day. One week later I call again and they tell me the plates are still at the dealership and that they would send them out that very day. Apparently this is how Hyman Bros conducts business with the men and women in our armed forces.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service--as always!

By rt61 on 5/18/2017 at 3:26 PM.

I have always gotten great service from Hyman Bros for my 2010 Mazda 5. However, I want to make special mention of the service manager, Cleon. He is all about service. He kept me informed through the process, and I really feel he cared about me and the service he provided. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

My first and last service here

By shuttermom3 on 3/8/2017 at 9:06 PM.

I was very disappointed after my recent service at this dealership. I bought my car from them just over a year ago and to keep it simple, the transmission needed to be replaced, under warranty. The service to replace the transmission took over 2 weeks. Now realize I am not an unreasonable individual, I know my car was not the only vehicle in that shop and they have to juggle sometimes to get cars in and out. I'm ok with that. I had a brand new loaner and I was not suffering. However, this is my issue. When a person goes to a dealership and purchases a car, they deal with that salesman for at most, a day or two. You go for a couple of test drives, debate a color, fret over a price, sweat over financing, get carpal tunnel signing the paperwork and you're done with the office staff. Now comes the maintenance, which can be multiple times a year with oil changes and tires, inspections and etc. The service team are the ones that make or break a relationship with a dealership and possibly a brand. They broke me here. I absolutely HATE being lied to. Be honest with me and let me deal with it, don't give me the runaround, which is what these guys thrive at. Thomas would say one thing and Cleon another. In one day I had one call that said the transmission was on the truck and en route and in the same day the other one called to say it was not on the truck. Maybe next week. 3 times they told me it was on the truck and then "Sorry Mrs. Mount, that was an engine." Or my personal favorite, "It was on the truck but they were grounded due to snow." This was said to me AFTER telling me the car would be ready in 2 days. So 2 weeks and one day later, the car was ready, I was perterbed but happy to have it back, and went home. Fast forward a day or two to a puddle in my driveway. My husband calls to say the car is leaking and Thomas says "It's impossible. Can't be the transmission, it's completely sealed, there is nowhere for the fluid to leak from." FYI Thomas, if there is a way to put fluid in and flush it out, it's not fully sealed. Evidently they washed the undercarriage and that was what my husband was seeing. Over the course of another day the puddle is bigger and I call, talking to Cleon, who says exactly what Thomas said, almost verbatim, but with a laugh. He cut me off and I hung up. I should have taken it back, but I had faith in these men that do nothing all day but work on Mazda cars. Fast forward about 3-4 days. I go to work, it's pitch black and I do not notice the massive puddle under my car. I measured it. 42 inches wide by 60 inches long. It was pretty big. My husband gets in his car, drives to Williamsburg, gets my car and takes it to the dealership. Cleon wants to know if we're towing it in. Nope. This is a Saturday. No I do not even almost expect them to look at it that day. So Monday I call around 4pm and I'm told by Cleon that the car hasn't been looked at yet. Ok, I say, do you know what the leak is? No, they don't. That's all he says. I am a little upset at this point so I take a deep breath and he says, and I am quoting this part "We'll call you with an update Mrs. Mount, you know how this works." No I don't So Tuesday at 11am I have had enough and call to speak to a manager. At this point I find out that Thomas is the service manager. The same guy that told us it was "impossible" for the transmission to be leaking. End of discussion. I ask for another manager and get Josh. Josh sold us our car and when I realized it was him, I was grateful that now someone would tell me what was going on. 10 minutes later I get a call from Thomas apologizing for not getting back to me sooner, the car should have been looked at the day before, blah blah blah. Ok Thomas, what's wrong with the car? Evidently the transmission we were given was brand new, not refurbished AND it was an upgraded unit. He says this as though I should be grateful. My car had less than 30,000 miles on it. It had better be new. The clips they used were not the correct clips and the transmission was blowing fluid everywhere. Easy enough. They clean the undercarriage, find the leak and fix it. Fast forward one day. The car is not leaking as of right now. I'm driving IN TRAFFIC with my husband in the car about 3 hours after picking it up and I yell and point at the dash as the RPMs shoot up to a 6 while I'm in steady paced traffic at just under 60 miles per hour. Are you kidding me?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poorest Dealership

By UVA Man on 3/4/2017 at 2:52 AM. Helped by General manger.. A Mr. Skiba.

I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3700 quote to repair top (again). I had it repaired at Hampton Chevy/Mazda for $470. Avoid this dealership. Look for yourself. Look at their Better Business complaints as well. No one is ever at Hyman for a car repair while Hampton is full with customers. Plus the average price on the new mazdas at Hyman are about $1200 more than at Hampton (I compared CX-5s and CX-3s and MX5s). And Hyman is HORRIBLE for customer service and their word is meaningless. The poorest dealership I have ever encountered in 50 years of buying cars.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and painless

By Dieselgrunt on 2/23/2017 at 2:08 PM.

Purchased pre-owned F150 and couldn't be happier with my experience. Other than the unavoidable lull waiting on finance, my experience was pleasurable, quick, and painless. My sales person, Rob Morgan, was very helpful and knowledgeable. He was courteous and ensured I was taken care of.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They must not need our business....

By Hymansux on 2/22/2017 at 12:40 PM.

For many months, my wife and I have been anxiously awaiting the arrival of the new Miata RF to the Hyman dealership in Newport News. Finally, two RFs arrived and, with much anticipation, we went to the dealership last Friday evening. Ah, there they were! A red one and a ceramic (white) one. By now a salesman had welcomed us and remained while we experienced the new RFs. My wife was very interested in observing the mechanical operation of the retractable roof and we asked the salesman if he could demonstrate it for us. He left to find the keys but returned stating the keys were locked up in Service. So....we then asked if he could possibly get the keys since we were so interested in the roof, and to possibly test drive one of these cars. He left to speak to the manager about getting the keys only to return and say that Service was locked up for the evening and the manager was too busy to open it up and get the keys. As you could imagine, that was not an acceptable answer to us since it was an hour before the dealership closed and....we were the only customers there. What was so important to the manager that he couldn't obtain keys for two customers that are very interested in purchasing one of his vehicles? Or to have his salesman obtain the keys? Know that during this whole time the dealership staff appeared very....flippant and uninterested with our visit, like they were pretty much done for the day and were just waiting to go home. As we walked out the door I said that maybe we should visit Hall Mazda to see if they weren't too busy for us. The salesman and receptionist only laughed at that remark. As we were driving back home, very dismayed, disappointed, and slightly frustrated with how Hyman staff treated us, I decided to call back and speak to the manager. Once the manager (Josh) answered, I expressed our deep unhappiness from our recent visit. Josh....never apologized or even seemed to care about our visit, even after I said I would write a letter to the main corporate office describing our experience at his dealership. I can only assume his last name is Hyman and that he's so rich that a letter to the main office wouldn't impact his salary.... The one good thing that did come out of our visit to Hyman Mazda was that we now know that we will never, ever, purchase a vehicle from this dealership. That Josh forfeited any future sales over to any other dealership other than his. I might add that I would have been a repeat buyer as I purchased a new Mazda 3 back in 2011. So, many thanks to Josh for our future Miata RF purchase at Hall Mazda..... Thanks Josh!!! Mr. and Mrs. Krauss Newport News

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Highest Prices on Mazdas

By UVAman on 12/16/2016 at 9:19 PM.

I reviewed prices at Hyman, Hampton Chevrolet/Mazda and Priority Mazda (Chesapeake). Hyman averaged $1200 and $1400 MORE respectively on new CX-3s and CX-5s than Hampton and $1325 and $1575 MORE, respectively on those two vehicles. And the models compared (all new) were exactly the same. Lastly, the sales guy at Hyman was too pushy. P.S. Hyman has no body shop nor do I ever see any repairs being done there (especially compared to the busy Hampton or Priority service shops). Why would anyone get a car at Hyman with two superior Mazda dealers within a stone's throw???

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Business Manager is aggressive and unprofessional

By RecentCostumer on 11/16/2016 at 10:32 PM.

I recently purchased a car after months of shopping around at various dealerships. I found a car at Hyman Bros. that met all of the criteria I was wanting. I went on multiple days, worked with a very professional car salesman, and finally made my decision to purchase (it took several weeks for me to commit). Since this was my first experience buying a car, I was in awe of how pleasant the experience was and how much I enjoyed the staff, until... I had to deal with the business manager, Jessica. I had a close friend with me for support during my first time navigating the car buying process and I am glad I had someone there to witness the lack of professionalism displayed by this individual. Upon entering her office, she was verbally and emotionally intense. Okay, that's fine, some personalities tend to be overpowering. However, when I declined the additional gap insurance, that's when things went south quickly. She upped her intensity, mocked me, and then told my friend to leave the office. At that point, she increased the volume of her voice and became visibly upset (red face, narrowed eyes). I respectfully asked her to decrease her intensity and stated that it was my right to decline an add on offer. Furthermore, I expressed shocked at the interaction I was having at a business. She then told me I was patronizing. In noticing that the situation was not going to deescalate, I asked for a pause in order to decrease the tension. That's when she LEFT. Grabbed her purse and stormed off. I mean literally left the building. I stood there with my mouth open, in utter shock. The salesman was able to coax her back and then we ended the night without me purchasing the car (due to having to arrange appropriate insurance and other random items). I walked out of that business in complete awe that I had just been treated so poorly (in my opinion, unjustly). However, I left with my dignity and assurance that I did not engage in aggression. I spent the night and next day speaking to my support system about how to move forward. I wanted this car, it felt like the right car for me. However, that means I would have to return to work with Jessica. At the same time, the salesman EARNED my business. After careful consideration, I decided to return but asked to "borrow" a friend's mother as a buffer. The next day went completely different having a mother figure in the room. Jessica was forcibly charming and even had an individual in training with her. I left that day with the car that I wanted. I do not typically leave reviews unless I had an amazing experience. Yet, this interaction was so extremely negative that I felt I had to share with others. I doubt much will come from this but I am saddened that this woman is employed at a business that overall was amazing. Thus, my one star review is because of this woman. It was just that poor and unprofessional. However, the salesman that I worked with fully earned five stars. Given the choice again, I would avoid this business at all cost and will encourage those close to me to choose another dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant and Painless Experience

By Pat and Bob on 8/27/2016 at 4:45 PM. Helped by Rhyder Ferguson.

Purchased a CX-5 from Rhyder Ferguson and the whole purchasing process was very pleasant and painless. Rhyder was very professional and well schooled about the product, answering all our questions. Jessica Leggio was super in finalizing the purchase and even provided a great place for lunch.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid this dealership!

By bruceclergy on 8/12/2016 at 12:30 AM.

Any service job this place did on my mazda was faulty. The last job they failed on they did not even contact me after 3 weeks of dropping off my vehicle.Then Hyman would not refund my money. The staff did not know their job titles even (appears they change positions with regularity there) and give out conflicting pricing info depending on whom you reach. Also Hampton Chevrolet/Mazda and Priority Mazda in Norfolk both sell new Mazdas at pricing averaging $2300 LESS per vehicle (my calculations) than Hymen. And both Hampton and Priority have good service departments! Again..avoid Hyman..especially the General Manager and Service Manager...a total loser in all aspects of good customer service.

I would not recommend this dealer.