Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

You go Jo!!

By Trae on 8/5/2019 at 5:14 PM. Helped by Joseph Taylor, GQ.

I have never seen a salesman work as hard as Joseph Taylor! He went the extra mile to get me in the vehicle I wanted, so thanks again Jo, for everything you did to make this possible!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Head and Shoulders Above All the Cutthroat Vulture Dealershi

By RkyMtnJane on 7/6/2019 at 11:30 PM. Helped by Clay, Stuart, Roger (service dept).

I recently moved to Virginia from a Rocky Mountain state. Out there, buying a car is very lowkey. I never had dealers hound me with unwanted phone calls and emails. But trying to buy a car in Virginia was something else. It was so awful I just kept putting off looking at the next car. Working with Hyman Bros. Mitsubishi was a breath of fresh air. They had a car I was interested in, I showed up, I test drove it, and we worked out the deal the same morning. They even got me a better finance rate than my preapproval from my credit union. Their trade in offer was very similar to what other dealers had quoted me - a little better in fact. They took care of a few very minor items in their service department which I also highly recommend. I wish I lived closer so I could use the service dept. regularly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

True to their word

By lightning on 1/27/2019 at 1:48 AM. Helped by Clay, Franklin, Dill and Stuart..

I found a truck I was interested in on their website. I contacted the dealership and spoke to Clay, and made arrangements to stop and look at the vehicle. Clay was kind enough to get the truck out of the showroom for me to test drive, made appointments for a few adjustments that I thought were needed and introduced me to most of the staff. I felt like a rock star! The truck is here at my home. The purchase was flawless! I would recommend Clay and the staff at Hyman Mitsu to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So thankful of kindness with propmt professional service

By Allen on 12/11/2018 at 8:27 PM. Helped by Mr. Roger Parker.

“This is the best experience I have ever had with a car dealer service. Mr. Roger Parker was so kind , polite and professional. He also kept me informed each time I brough the car. “The service was really excellent and I would highly recommend the quality car service to anyone who needs any work doing on their car.”

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Mitsubishi Outlander

By MAP on 11/1/2018 at 12:24 AM. Helped by Clay Merrifield, Sam Perry, Roger Parker, Jake Steeves.

Best new car sales and service of my life and I am 70 years old! In particular Clay Merrifield and Sam Perry. Would do it again in a heartbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent customer service

By agmoriss26 on 9/26/2018 at 8:56 PM. Helped by Joe Taylor and Sam Sterling.

I am very happy with services given by Joe Taylor and Sam Sterling. They were very professional and friendly during thr sale of my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Phenomenal Hassle-Free Purchasing Experience!!!

By ValerieT on 9/22/2018 at 1:31 PM. Helped by Clay Merrifield, Roger Parker, John (Finance Manager).

I received courtesy and respect times ten at Hyman Bros Mitsubishi. The entire process from start to finish was exceptional. From Clay's welcoming smile, greeting, and introduction to the company (which felt nothing like a sales pitch and a lot like a family visit), to John's persistent financial expertise (which was delivered with a compassion and understanding that left me humbled, but not humiliated), to Roger's thorough and informative servicing knowledge of the mechanisms of the automobile (which gave me the full assurance that I was in good hands). The professional servicing model goes far beyond an auto dealership. The cohesive model of how to conduct business with compassion should be bottled and sold. Absolutely Phenomenal!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Its was nice and very professional

By MsJohnson on 5/30/2018 at 3:10 PM. Helped by Gardiner GQ Quaintance.

Hyman Bros is a great place to get a vehicle. They are very professional with customers at the Hyman Bros West Broad St Richmond Va

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure, very gracious! Beat all others!!

By ThereseH on 5/13/2018 at 11:51 PM. Helped by Clay Merrifield Sales Specialist, Jim Yarnell Sales Consultant, Rod Jamerson, Finance and Insurance Director.

My husband, a mechanic by trade, loves cars and showed me a newspaper add on a discount and warranty deal with Mitsubishi as I needed to replace my aged Subaru. I had researched the Mitsubishi models and the Outlander Sport grew on me. We went to Hyman Bros. with an open mind I found the car with after driving one SE selected an LE that is one of the most wonderful cars I have driven. Being a sea kayaker with leaving my vehicle on a beach entrance to a bay, or a river muddy boating area, I felt at ease with the car. The staff on sales and sales management worked with my husband and I to make it happen very reasonably and were an awesome team! They also never pressured us but were amazingly accommodating and the warranty and price is unbeatable! The team at Hyman Bros, Mitsubishi are the best in my all 40 years of car dealership experiences and I look forward to continue to work with them!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Car Buying Experience

By l&s6 on 5/13/2018 at 5:02 PM. Helped by Clay, Rod, Ron in service.

We found a car online and spoke with Clay by phone. The next day we met Clay at the dealership even though it was his day off. He was very personable, easy to talk to, and knowledgeable about the car's features. We decided to purchase the vehicle and Hyman Bros. made it so easy. Rod in the Finance Dept. was great and really knows his stuff. He got us a great rate to finance. We are very happy with the experience and our purchase. Thank you Clay and Hyman Brothers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Lady Bug on 1/27/2018 at 3:17 PM. Helped by Clay Merrifield, Rod, and Chris?.

Clay Merrifield was our salesman, who met us outside as we drove up introducing himself. What a delightful and professional gentleman. His knowledge and considerate manner made the buying process very enjoyable. A test ride and we were in love with the Mercedes red GLK350 and Clay. We filled out all of the application, and returned Monday to complete the process with exuberant Rod. We had a wonderful At Hyman Brothers. Becky White and Buck Blair

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Shady operation

By Author122 on 9/13/2017 at 3:42 PM. Helped by Danny.

Disappointing. There is no excuse for a dealership(or chain of dealerships) to operate the way they do. Called about a car on Friday, salesman assured us it was available, asked us what time we would like to come look at it. Made arrangements to be there the next morning(Saturday) at open of business. After driving 2.5 hours to get there, we walk the lot and don't see the car, go in, salesman says that it was moved to the dealership across the street, no problem, he will go get it and bring it over to us. 30 minutes goes by, and he shows up in a different car. Apparently the car we inquired about was(and had been) in their bodyshop for repairs. The car had been sitting on the lot almost a year...We wasted 2.5 hours to go buy a car that was not even ready for sale. He never even bothered to check the lot when we called on Friday. Then tried to get us to do the paperwork to buy the car we came to see, without ever seeing it. Shady operation, wasted time. Was looking to purchase two cars. What a waste. Stay Away!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great customer service

By ladyc on 9/5/2017 at 10:19 PM. Helped by Joe Taylor, Sterling, andRod.

I would like to give Joe Taylor,Sterling and Rod my highest appreciation for their outstanding service today.They all were so patient in assisting me on my new car purchase. I am a senior and I really want to thank them for helping me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful people

By Dozer4523 on 7/1/2017 at 3:50 AM. Helped by Clay, Rod.

Everyone was very helpful, they helped me buy my first new vehicle which happened to be my dream car! Beautiful vehicle and awesome people. Clay, you the man!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Friendly, knowledgeable, and "no pressure"environment

By J.S. on 2/2/2017 at 1:37 PM. Helped by Gardiner Quaintance.

Our experience with the Hyman Brothers was relaxed and pleasurable and was overall friendly, knowledgeable, and a ""no pressure" sales experience. We found the car we were seeking and completed the purchase without difficulty. Automobile prices were listed on the vehicles and there was none of the high-pressure, "I'll have to check with my manager" back and forth nonsense typical of many dealerships. Best experience with an automobile dealership to date; unqualified recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent assistance from Clay

By VA on 11/30/2016 at 1:12 AM. Helped by Clay merrifield.

My sales specialist was Clay, no only he was very helpful but very knowledgeable about the cars. What I enjoyed the most about the buy experience it was that he is very easy going, no pressure or calls, allowing me to make my own decision. He made everything about our experience as customer. He made sure our big decision it was about us. I would strongly recommend his service to any serious Mitsubishi customers.

I would recommend this dealer.