Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy and quick

By leebjntuffy on 7/29/2019 at 4:58 AM. Helped by don't remember.

comfortable lounge, good coffee tea cold drinks just an overall pleasant experience. Of course wondering onto the sale floor (right next to the lounge} to view new models is fun and probably not just a coincidence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and stress-free

By shw13 on 7/28/2019 at 7:59 PM. Helped by Marie and Kyle.

Thanks to Marie and Kyle for making this the easiest car buying experience that I have ever had! I got exactly what I wanted and I LOVE my new 2019 Santa Fe!!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Thank You

By rchar on 7/4/2019 at 6:28 PM. Helped by John Wilsie, Vern Chieves.

Friendly and helpful, bought the Cert. used car, Hundai Sante Fe and Love it. OK I will add more The car was misrepresented with a lot more amenities than it had, would not deal on the price but I bought it anyway and I still love it. I added this because they would not let me submit the review with less than 25 words. I did not check Quality of work because they did not do any work for me. If they worked on the car before I arrived I guess they did do a very good job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Already sent.

By joystew on 6/29/2019 at 5:58 AM. Helped by Donovan.

Please read the review I sent several days ago, praising Donovan for all the explanations and future needs he provided. No need to repeat review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another excellent service from Butler Hyundai

By lsrosenberg on 6/28/2019 at 11:41 PM. Helped by Donovan Smith.

At 110,000 miles, my 2013 Santa Fe Sport was ready for a brake job. It was done as expected, and done at the time that was predicted. No issues, as usual.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Mamabear2302 on 5/26/2019 at 11:33 PM. Helped by Don’t remember names. Just remember I wasn’t impressed because they pushed me to test drive cars I didn’t want or couldn’t afford..

Vern is an excellent sales associate at Butler. He listened to what I wanted and needed and worked with my brother in getting the car I wanted. He wasn’t pushy and didn’t make me feel like I was just a number. Thank you Vern!!! I love my Elantra more and more every day.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Expectations Met

By EP1013 on 5/20/2019 at 7:32 PM. Helped by Donovan.

I always know that my car will be serviced completely and efficiently and in a timely manner. I can trust the technicians to provide guidance on any needed maintenance. There is no hard sell and there is no "padding" of my car's needs. It's important to have trust in your car maintenance group, and Butler Hyundai has my trust.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By FKH3 on 5/14/2019 at 6:11 PM. Helped by Mariel Eyeman.

Recently the front turn signal on my KIA Optima went out. Due to its location, the grill had to be removed, which is a task best done by an experienced mechanic with the right tools. KIA could not get me in to the shop for 2-3- weeks, but Butler Hyundai got me in and quickly fixed the problem in short order.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fine service

By Joannamohr on 5/1/2019 at 10:13 PM. Helped by Donovan.

I have used the dealership to get service because of the package I bought when I bought my car. I know that I’m taken care of at the dealership. My service was fine and I will continue to come to Butler.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The flight was worth it!

By an on 4/28/2019 at 6:45 AM. Helped by Peter McFadden, Marie Bulkin.

Kona EV's are hard to come by. In the Portland area they stay on the lot for a couple days or sometimes 4. Living on the coast I had a hard time making a day to go in to drive one before it was sold. I finally did get a test drive but passed up buying that vehicle. Butler Hyundai staff were all very helpful when they got one in with trim and color that worked for me. We did all the paper work long distance and at a price that was better than the dealerships in Portland.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new 2019 Santa Fe

By jsavgyll on 4/27/2019 at 11:55 PM. Helped by Donovan,Marie,John, Ricky, Kyle, Peter and probably more.

When my 2018 Hyundai got totalled, I knew I wanted another one. Butler secured a 2019 from Portland area for me. Knowing I was working with 3 insurance companies, they applied no pressure and allowed me to test drive several, before obtaining a 2019 Hyundai Santa Fe from Portland area!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By OregonSteve on 4/12/2019 at 9:41 PM. Helped by Donavan Smith.

Though I live in Roseburg, I drive to Medford (about 90 minutes away) in order to have my Hyundai Santa Fe serviced by Butler Hyundai. There is a closer dealership, but I find the attitude, customer service, attention to detail and reasonable prices are unbeatable! (And the Service Advisor, Donovan Smith, was exemplary.)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love my Sonata

By Victoria on 4/1/2019 at 5:52 PM. Helped by Wilsie, John.

My husband and I went in for an oil change and a recall issue. While we were waiting, I wandered around looking at the 2019 Sonatas. Product Specialist, John Wilsie, came in early to work and I asked him several questions. He very kindly showed me around and told me all of the new upgrades in the Sonatas. I appreciated John's mild manner - no pressure approach. He's the kind of salesman that I would want on anything I was interested in. Long story, short - we bought a new 2019 Hyundai Sonata that very day. John deserves a customer commendation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Satisfaction

By fenndfo on 3/8/2019 at 8:00 PM. Helped by don't recall.

I have developed a strong feeling of trust, that what needs to be fixed will be done efficiently and what does not need to be fixed will be evaluated honestly and monitored.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By cattLeman1954 on 3/5/2019 at 9:26 PM. Helped by Donovan.

Donovan is excellent at his profession. Being a woman I appreciate being talked to professionally and respectfully. I also appreciate the information and answers I recieve to my questions no matter how minor. Having 50 years of dealing with dealerships and service departments I can tell you this is hands down the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Scott

By Bill on 2/24/2019 at 5:44 AM. Helped by Scott Pansgrurn.

Scott make the experience pleasant. He pointed out the features of each car we looked at and seemed to know what he was talking about. I was impressed with his technique and style which to me was laid back and not overly aggressive but stayed on point. Super upbeat person and always responded to text questions in timely manner. Plus we love the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By Cj on 2/19/2019 at 10:01 PM. Helped by Donovan.

Our service tech Donovan is professional and personable ALWAYS....provides feedback services performed and services needed in the future...he always address me by name....great asset to the service department srtment

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, knowledgeable service dept.

By Gpcustomer on 2/16/2019 at 8:52 PM. Helped by Donovan, woman at reception desk.

Donovan steers is in the right direction each service visit. He goes out of his way to be super helpful. Highly recommend working with him for repairs & maintenance.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

good experience

By OilChanges on 2/11/2019 at 6:54 PM. Helped by Todd, Donovon.

Had appointment for oil change on 2 Vehicle.. All went smoothly. Taken care of by Todd and as always Donovan was there to greet and help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By golfpassion2019 on 1/29/2019 at 6:47 PM. Helped by Don.

Scheduled me on the day and time requested. Were ready for me on arrival and quickly began the service of my vehicle. Service was completed in a timely manner and I was advised of vehicle condition

I would recommend this dealer.