Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I Would Never Recommend

By newcar412 on 7/24/2019 at 3:35 PM. Helped by Mike Natola.

Purchased a used 2018 sonata yesterday. My sales guy Lou was perfectly fine. We talked to warren at 3:00pm told us we where approved and to come in and sign. We set 5:00 as the appointment time. When i talked to warren he assured us that the car was getting prepared and would be ready when we arrived. We arrived around 5:10pm and started the paperwork right away. I asked multiple times about the whereabouts of the vehicle and got no answer. Lou tried to locate the vehicle and was told it was getting prepared washed an (ect). The paperwork was complete in about 30 mins. Congratulations but no car. Ok so we walked the lot to find the car. We finally get to the car and there it is in the same place we seen it a week ago. We walk around the car and its filthy. I turned to Lou and he agreed thats unacceptable and should've been taken care of. He get someone to take the car to be washed. We wait patiently for and hour and still no car. Lou goes to speak with manager and he storms out of office past all the customers and employees in showroom. He goes up to detailing place im assuming to figure out the problem. He returns 10mins later very upset, annoyed and asked for the spare which they gave us already. We gave it to him and i asked to speak with him and was blown off as he went back to detailer. He came back with car and blamed his employee for everything.He gave the keys to me and walked back his office. I walked to his office and knocked on the door and asked to speak, he came out and i told him the car was still dirty, the inside was not detailed, the rims where still dirty, and i explained i was not happy with waiting an hour and half for the car that was supposed to be washed and prepared prior to us coming the the dealer. He told me to bring the car back at 12 tomorrow if i wanted a wash. As a manager he never expressed any good customer service and seemed pretty pissed off at me. I would like to be treated like i just bought a vehicle and not have my significant other feeling like we should've took our business elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By bevreed123 on 6/27/2019 at 8:21 PM.

Courteous friendly Satisfied with cars performance and explanation of features from Vic. Fun car to drive. After considering several other cars this was the best deal for our needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Purchase Ever

By Steve on 6/25/2019 at 12:55 PM.

Ryan McGranahan did an outstanding job on making this purchase the easiest one I have ever made. I knew the vehicle I wanted and found it online. I contacted the dealership and negotiated the entire deal via email. There was none of the usual waiting around "while I check with the manager" BS. Everything was straight forward and when I came in for the vehicle everything was ready to sign. Outstanding experience. I will never purchase another vehicle any other way. Thank you also Taylor Brown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Salesman

By mengelr on 6/22/2019 at 1:49 AM.

We highly recommend Chris Kepes! Very professional and highly knowledgeable of the product. They worked very hard to obtain the exact car we wanted. Will buy from Chris and Cochran in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By peggyu on 6/21/2019 at 8:48 PM.

I have purchased, had serviced and now leased vehicles from #1 Cochran Hyundai Monroeville, being a customer for over 7 years. I’ve always felt comfortable and supported in any dealings with them. The sales personnel are not overly aggressive; the service department hours are conducive to prompt and efficient addressing of issues and/or maintenance. This was my first experience with leasing and both Vic and Taylor from sales and finance respectively were more than tolerant of my questions and their explanations of the process. Thanks to all for a great experience!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Best salesman

By Pennyandkim on 5/30/2019 at 10:32 PM.

Salesman not pushy, just informative. Knew his product really well. Highly recommend Chris kepes. Bought the Kona, like the savings anticipated on gas. Like the sunrise orange

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

First stop, came home with a new car

By dmeyers15 on 6/4/2019 at 2:10 PM.

6/3/19 started out to gather information on new Hyundai models as the lease on my Buick was coming to an end. As a surprise to us, with great help from Vic Yakin, we very easily found the car we wanted and completed the deal. Vic was very accommodating when we needed to run out to pick up our granddaughter before the deal was complete. Taylor Brown was very professional and helpful with his part of the transaction also.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Good experience

By hoodgsd on 6/3/2019 at 2:27 PM.

A very pleasant buying experience. Victor was very nice to work with and very knowledgeable. I would recommend to any one looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, helpful, low pressure

By NewIoniq on 6/3/2019 at 2:22 PM.

Shawn at Cochran Hyundai was a great help to us in buying our new car. There were no “high-pressure” sales tactics, just an honest, transparent sales process. We’re really happy with our new car and the whole process went very smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great First Experience

By myah0 on 6/1/2019 at 12:48 AM.

For a first time car leaser, Chris made the process go very smooth. Not only did he do a great job of going over everything with the car, he really listened to what I was looking for. He was very personable and was super helpful when I texted him multiple times with questions. Taylor was very patient and thorough with explaining all of the paperwork that I had to sign.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By WillowC17$ on 5/25/2019 at 12:17 PM.

Vic was a pleasure to work with. Knowledgeable on the vehicles we looked at.He took his time explaining the vehicles . My wife is very happy with the service we received and the car is right on for her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most amazing service I’ve ever received

By Jayceebowers on 5/19/2019 at 1:06 AM.

Victor is the most professional, courteous, patient salesman I’ve ever dealt with. I HIGHLY recommend him to anybody buying a car because he will give you the patience and service you deserve. #1 cochran is also amazing for their work behind Victor. I highly recommend the company AND Victor.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

So Happy

By Cburns on 5/16/2019 at 3:51 PM.

Love my Hyundai’s... Best cars ever! This is my 5th Hyundai. Sales personal & service excellent. Very accommodating. Offered to drop me off at work to get all my services done. Ty all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love our New Kona! Thanks, Ryan!

By B&E2014 on 5/15/2019 at 6:10 PM.

After a series of vehicle mishaps my wife and I set out to find a new car as we were only able to manage with a single for a short time. After visiting several dealerships we had almost given up that day but didn't after giving +1 Cochran a call. They happened to have both the color and model of the Kona we have been looking for on the lot. When we arrived we were met by Ryan McGranahan who made us feel welcome and completely comfortable with the process of purchasing a new vehicle. In the past car shopping has often been more of a burden than a pleasure. However, this experience was different. Ryan was knowledgeable, easy to work with, and genuinely nice. As a result we look forward to working with the #1 Cochran family now and in the future. Thanks all! We love our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very happy!

By Donnan on 5/1/2019 at 7:06 PM.

Victor made my buying experience very pleasant. I was looking for a specific car and he went out of his way to get me my second choice, all the way from Ohio. The car is beautiful, and Victor explained everything in a way I understood. He was honest and personable. I will recommend Cochran to everyone who's looking to get a new car. This is my second Hyundai and I had my first for 10 years. They're a very reliable vehicle. Thanks Victor and Cochran.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Eddie on 4/24/2019 at 2:01 PM.

I have been a customer of this dealership since 2001, and could not be more satisfied. I dealt with many salespeople, but I feel my current one Victor is the best. He is knowledgeable about the vehicles, and very kind. The service Department has always been a pleasure to deal with.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Happy with my new Elantra SEL!

By Deerocc on 4/20/2019 at 7:13 PM.

Everything went pretty smoothly buying my new car today. Pat the manager and Chris the salesman were very nice to work with! I appreciated Chris explaining all the features of the car. A lot has changed from my 2010 Accent to the 2019 Elantra SEL! Taylor in Finance also very nice. Only had car a few hours, but think I love it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Worked it out

By Jacksonbj on 4/15/2019 at 6:24 PM.

Vick was very helpful in finding a car for me. His expertise can be beat. I was sure if things would work out but Vick found a way. Thank you

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
2   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Shawn was great; others were horrible

By cw on 4/18/2019 at 2:00 AM.

I was well taken care of by Shawn. He explained everything well and responded to my questions patiently. On the other hand, I had to spend a long time waiting during my discussions because Shawn had to get final nod from senior management for offer related queries. Taylor was extremely rude and I found him to be a horrible salesman. I am surprised to see positive reviews for him on this website. If it were not for Shawn, I wouldn't have bought a car from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchasing experience ever

By rrrosenthal90 on 4/15/2019 at 2:32 PM.

Both Victor Yakin and Taylor Brown made this one of the most pleasant car buying experiences my wife and I have ever had. Victor made us feel very welcome and went above and beyond to make this a pleasant experience. Taylor also went above and beyond. We had initially been preapproved by another bank and when Taylor saw the interest we were paying he made a few calls and found us a bank with a much lower interest rate saving us money.

I would recommend this dealer.