Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jason on 9/21/2019 at 6:40 PM.

Oscar is very knowledgeable and a true professional. He found the perfect Sonata for our family. The trade-in process was smooth. We would definitely buy from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By cw on 9/17/2019 at 3:03 AM.

Friendly staff and they were very helpful. I told them what I wanted and they made it work. they did everything they could and got me what I wanted. They didn’t try to sell me a different car and worked for the one I fell in love with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By bessie2000 on 9/15/2019 at 1:53 PM.

After two weeks of searching for a vehicle, we finally found it. Not only a great used vehicle, but people who were professional and fun to work with. Oscar was fabulous! He made us feel valued beyond “being a sale”. We will definitely head to Cool Springs Hyundai and Oscar the next time we need a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Annam on 9/13/2019 at 1:06 PM.

Everyone at the dealership was very helpful. Specifically, Oscar was very helpful in helping me find the right vehicle and sticking with my budget. Very honest guy, highly recommend working with Oscar!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Satisfied on 9/12/2019 at 2:33 PM.

Very good service. My car was washed and vaccumed. The waiting area was clean and neat. My interaction with the service personnel was very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

GREAT EXPERIENCE 👍😀

By Timothy Good on 9/8/2019 at 11:10 PM.

This was the 2nd time my wife and I have bought a Hyundai from Cool Springs! Oscar and Mark treated us great as always. Oscar took the time to show us all the features of our new Hyundai and thoroughly provided all the details of our options for purchase! This was very much appreciated! Mark showed us all of our loan options and payment schedules We appreciated his professionalism and candor! Overall this dealership is a great place to buy an automobile! Many thanks to Oscar our salesman and Mark Loan the finance Manager for all of their help and guidance! My wife and I will be back a third time if the fetes allow!!👍😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Place for a Great Hyundai

By Phil & Jenny on 9/5/2019 at 3:38 AM.

Awesome sales support by Oscar. Explained everything clearly and efficiently. Highly recommend Oscar and Hyundai of Cool Springs. Well done!! Looking forward to driving our wonderful 2020 Sante Fe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Jgoldielocks28 on 8/25/2019 at 3:30 AM. Helped by Tom.

From our salesman to manager to finance expert. Everyone at Hyundai Cool Springs was a pleasure to do business with. Thank you for the lovely experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless experience!

By edaunis18 on 8/24/2019 at 4:44 PM.

Jacob helped us with picking out an SUV in our price range. He was very attentive and worked with us on pricing and had everything prepared for when we came back in to purchase our Honda CR-V. He was very responsive with any questions we had about the vehicle! Mark was incredibly friendly and helpful throughout the financing process! He answered our questions (and there were a lot) with ease and made things very simple and smooth. He definitely made the process a lot less stressful! If you are going to purchase a car through a dealership, I would highly recommend Hyundai of Cool Springs! We will definitely be back in the future for our cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Ernst on 8/23/2019 at 8:45 PM.

I recently purchased my second vehicle from Oscar Benavides and what a pleasant experience. Always fully informed of the model I am considering, patient and never any pressure. The next time we need another car in our family I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Bob c on 8/20/2019 at 3:28 PM.

Excellent service , overall way above the dealer stand, checked my car throughly and made recommendations to prolong my life if my car. James was outstanding and Mikaela was superior also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Did We Really Just Get A Bad A** Genesis?!

By Mattjenncobb on 8/18/2019 at 12:49 AM.

Having spent months researching on our next new car, we went to the dealership simply wanting to see what we’ve been eye-balling, in person. We were never pressured, never hasseled, didn’t try to persuade our decision, Tim Pickett listened, was so easy to make conversation with, even put up with our ridiculous humor. There was a sense of laid back and ease, what normally would’ve been a little stressful wasn’t at all. Everyone else from Tom Woods, Mark Salvino & Jason Buckner were so amazing (Thank you for the business cards, ha!). Oh, and we left with a freakin awesome car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service..

By JP on 8/15/2019 at 2:49 PM.

Oscar was very professional and helpful. He made my car buying experience very easy. Mark was very detail and efficient with the financial part of my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Customer Service and Best Car I've ever purchased

By SydneyCaprice on 8/4/2019 at 4:58 PM. Helped by Jason Buckner.

Oscar, Josh, Jason and Mark helped with my car purchase on 8/3, and they were fantastic!! They were very courteous and a pleasure to work with! The entire team at the Cool Springs location are amazing, they really took care of me and I look forward to purchasing Hyundai vehicles with them from now on! I plan on recommending the Cool Springs location to all my friends and family for their future car purchases... as they should definitely own a Hyundai! Thanks again for making my car purchase a pleasant experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genuine and professional

By Kananaskis on 8/3/2019 at 6:41 PM.

Cam worked with us to help us find the right vehicle to meet our needs without overselling anything. He is genuine, not pushy, and I would highly recommend you visit him if you are looking for an easy, pressure free and informative experience. Tom supported Cam and was great to work with as well. Mark did the paperwork with us. He was the perfect balance of “quick and thorough”.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Process made easy

By Alexm on 7/30/2019 at 9:59 PM.

I was out in about 2 hours. Great experience. Friendly staff. Great car selection. Besides the fact that check engine light came on while driving home I had no issues. Services department checked the vehicle the next day and found no concerns.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New Tucson

By Tusconnight on 7/30/2019 at 4:27 AM.

Oscar was very helpful when we were trying to decide which vehicle was right for us and no one at the dealership was pushy or overbearing during the whole buying process. I would recommend our salesman and this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Erica on 7/29/2019 at 12:30 PM.

Had a wonderful experience buying a 2019 Hyundai Sonata Sport from Jacob. He was professional, courteous, patient and kind. No pressure and answered all my questions. He even came in on his day off to help me when I returned to make my decision. For women shopping for cars in particular- I have experienced many sales people in the past who did not take me seriously as a female car shopper- Jacob treated me with total respect and made the process easy. I appreciated his attitude and help from the beginning til the decision and purchase. Best car buying process ever. Mark in Finance was also great in keeping everything simple and easy. Recommend this dealership. Highly recommend Jacob B. as salesperson. Enjoying my new ride!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Watch out - General Manager will not honor your depo

By Dave59 on 7/28/2019 at 12:40 AM. Helped by Jason Buckner GM.

I purchased a used car from this dealer through the internet as I was out of state. I left a $4000 deposit with the agreement that I will pick up the car after the fourth of July. (7 days after I paid the deposit). I received a call from the salesman 2 days later telling me that there was a problem. The General Manager would not honor the deposit and was going to sell to another buyer for more money. I spoke with the general manager the next day and he told me “he had bad news, the car will be sold to someone else”. I had sent an email to the salesman summarizing our verbal agreement with his confirmation and brought that up to the General Manager and he backed down. I other words, verbal agreements means nothing to these people. He also ranted on and on about southern gentleman’s agreement. Give me a break! This business needs some management changes big time! Salesman was honest and sincere, I have no issues with him. I would avoid purchasing a car from these people especially through the internet. If you do: Get the total out the door price in writing and also the delivery date, deposit and any other item agreed on. Also, they have a $700 document fee plus other fees and hold the title for 10 days after delivery.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easiest car purchase ever!

By RocinRobin on 7/22/2019 at 1:07 AM.

This was so fast and awesome! I wasn’t stuck at the dealership for hours playing the game!!! Oscar was awesome! The whole experience was enjoyable!!

I would recommend this dealer.