Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Alex the aggressor

By Hondaguy95 on 6/5/2019 at 2:11 AM. Helped by Thomas, Alex.

Alex was aggressive, would not take no for an answer and held my keys hostage as he tried to bully me into a sale. Of the dozens of car deals I've been apart of, my experience with Alex was by far the worst I've ever had. When we could not come to a number I could feel comfortable with he told me I was a liar and that I had promised him I'd buy the car, when I told him he was being pushy he told ME that he wasn't being pushy, when I said, "I am the customer, I tell YOU how you're making me feel, not the other way around" he became angry and told me to get the xxxx out of HIS dealership. If I owned this dealership I would strongly consider this removal. His lack of customer service and basic anger management makes him a horrible fit for car sales. I'd never recommend this dealership to anyone, in fact I'd recommend never going there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service Excellence

By SNB on 3/5/2019 at 4:09 AM. Helped by Jorge.

Jorge is an amazing example of first class customer service. He had gone above and beyond to have my car taken care of when I had a scheduling issue due to my working in Orange County. Monday is my day off and he knew I was concerned about safety traveling on the road with the necessary recall software update on my Sonata. Instead of he making me wait until the following Monday, he made it happen to handle it today! He made sure to check other maintenance systems and I am very grateful of his need to help me and placing my safety needs over the scheduling conflict. He's the best!! Very polite and accomodating. Stellar service .... Thank you Jorge!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Manipulative tactics

By carbuyer6122 on 11/5/2018 at 1:37 AM. Helped by Robert.

The customer service here was horrible. They made false promises and used manipulative tactics. They quoted a price that we couldn’t meet and we were on our way out when they came back and told us they would lower the price and include the taxes and registration fees to help with the cost. We asked multiple times to confirm the price was right, then we proceeded to sit around for over an hour to wait and sign paperwork. Finally we are about to close and noticed they did not lower the price but instead calculated in our down payment to cover the taxes and registration fees that they told us would be included in the original price. When we inquired about the discrepancy their “financial analyst” used a very condescending tone and told us we must be confused and that he had nothing to do with what we were quoted earlier. I am truly disgusted by their manipulative tactics and lack of customer service. Needless to say but I will definitely be purchasing from a different dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I like escandido Hyundai

By Matt Tarokh on 10/25/2018 at 4:56 AM. Helped by Jose Ibara.

jose always helped me when servicing my vehicle and he always does a great job !! i highly recommend him! And of course Must of them are so friendly and helpful !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By 01190603 on 10/25/2018 at 5:57 PM. Helped by Jorge ,Rudy.

Went in this morning to get my car serviced and Jorge was very nice, guided me to Rudy who took care of me. Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Brant Phillips on 8/11/2018 at 8:16 AM. Helped by John and Gabriel.

I was interested in a 2018 Hyundai Elantra GT Sport. The website showed one on the lot so I called to verify it was still there and schedule a test drive. I arrived about an hour and a half later and test drove that vehicle and a new Tucson. I purchased the Elantra. John the salesman was awesome. Gabriel the guy that handled the financing was also awesome. I left very happy. A week later I got a call about a specialty part that had came in. I scheduled an appointment with the service department unsure of what it was exactly. I was pleasantly surprised to learn they were replacing a rim that was partially damaged. Very impressed with their integrity and would recommend buying a car there without question.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience!

By Mike on 6/7/2018 at 9:08 PM. Helped by Amy Farjas.

My wife's and my experience with Amy Farjas and her team was great! Amy and her team were patient, listen to our requests and easy to talk to. We will definitely go back to this dealership for service and once the new Genesis SUV vehicle is available (2020) to check it out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

At the top of the Auto Park

By Big dealer10 on 6/7/2018 at 7:06 AM. Helped by can't remember.

Literally, it's at the top of the Auto Park. Amy our sales woman did a great job. Explained the Hyundai Tucson that we purchased all the whistles and buzzers. Happy to be serviced by such a happy person. The only thing that pissed me off was the amount of time it takes to do all the paper work. I suppose all dealerships are the same in this regard. If Hyundai could improve on this it would be heaven. Thanks to all the team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai Elantra SEL

By sarahbeth on 6/3/2018 at 8:40 PM. Helped by Amy Farjas.

My experience with Amy Farjas and her team was great! Amy and her team were patient, relatable, and willing to work with my finance preferences. I would definitely go back to this dealership if I were to purchase another vehicle!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Hostile

By Tretower027 on 2/5/2018 at 10:05 AM.

Hostile and unwilling to negotiate. Ended up very frustrated and started yelling. Found the same car, newer, for the same price at Poway Hyundai and they helped us out way more. Would not recommend this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai Elantra GT

By asantaelena2004 on 12/19/2017 at 5:19 PM.

Glad we came back to lease again from this specific dealership in Escondido. We had a professional and friendly sales men who spent as much time as needed in order for us to have a better idea which is the right car for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service Experience

By khavarian1 on 12/10/2017 at 5:20 PM.

Nick Cucinella was our sales person at the Escondido Hyundai. Nick was very professional from our first email correspondence to the sale of the car and calling us the next day to see if we had questions. Nick was very thorough in his correspondence, sent us a reminder email for our appointment and was waiting for us upon arrival. His hospitality was beyond amazing. He was NOT one of those pushy salespeople who would NOT take NO for an answer. He heard what our needs were and directed us to the right vehicle. We bought the regular Sonata Hybrid. During the sales process we had told him we are looking for a car with no bells and whistles and he recommended exactly what our needs were. He took us for a test drive, took time to show us everything and at NO point was he pushy. We felt very comfortable from the time we entered the showroom to the time he handed us of the Robert the Finance manager Robert as well was very accommodating. Did not try to upsell us on anything as we told him we are not interested in anything you have to offer. Robert made up the agreement and we signed, later after Nick setup the vehicle for us we walked back in to ask about the additional warranty package. Robert was very genuine in his offer and we did not feel pressured and bought the extended warranty. We told Robert we appreciated him and Nick as this is the first time we have encountered a dealership which has been so courteous, accommodating and listened to our needs and let us make decisions without any pressure or buyers remorse. We will return to Nick again in the future for our next vehicle purchase. Thank you Nick and Robert for the amazing experience you delivered

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Unhappy

By vivholland on 12/7/2017 at 5:43 PM. Helped by I don't remember any names..

Sick about the entire purchase and the only reason I will be back is for the three year service that was included in the contract.

I would not recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price

NICK

By barstar33 on 12/2/2017 at 5:19 PM.

See my previous comments......I was going to use the TrueCar buying service but Nick gave me the equivalent pricing (I presume). I will recommend Escondido Hyundai to anyone who wants a Hyundai.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

new car buyer

By vincegalz on 11/29/2017 at 5:21 PM.

They did not like my review so I got this e-mail, regret to inform you that your review has been removed due to the insufficient number of words contained pertaining to your actual dealer experience in the review.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Wow just wow

By prespinoz on 11/29/2017 at 5:18 PM.

Nepotism never works. I repeat, nepotism never works. I cannot convey in words how awful my first brand new car buying experience was. The kid literally gave up on me after leading me on for 2 weeks and only after I decided to come in did they get anything rolling. Then, after all the loan work was done and they were going to bring up the car for me, they realized they had SOLD MY CAR. They had to get one from palm springs la quinta, and I had to agree to and insure a vehicle I had never even seen or driven. The kid, his name is Steven, never communicated anything with me, ANYTHING. It was always someone else, and they would ask "did Steven tell you this?" or say "I'm sure Steven told you this important detail". Nope, I would respond. I end the experience just being thankful I have a car to drive but that should be the least of my worries from a dealership like Hyundai. Gabriel was most helpful along with the finance manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mission complete!

By J on 11/27/2017 at 2:42 AM.

Escondido Hyundai made the process of car buying smooth and simple! Very satisfied with their service, and thrilled to be in our new 2017 Hyundai Tucson Eco.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five Stars Attention and the Sonata Auto.

By hvidales on 11/25/2017 at 5:26 PM.

The Sonata Plug IN is more than expectations. Yo recomiendo a este dealer y el Sonata y en especial les digo a mis paisanos de habla hispana que me atendieron de maravilla en perfeto español y en ambiente de amistad. Gabriel es un excelente vendedor y especialista en crédito. Todos son muy amigables. Tambien les recomiendo el servicio. Hector, el gerente es hispano yo lo conozco por años con otro dealer, es muy buen consejero.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales

By prlamonica@cox.net on 11/21/2017 at 12:02 AM.

Amy was our sales person, and she was exceptional in every regard. we came up from San Diego, and Amy ensured we got the car we wanted, even had to drive over 100 miles personally to get it for us! she was honest, friendly, and very professional. Thank you Amy, we love our new Sonata!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By sylvianargi on 11/17/2017 at 5:31 PM.

It was a pleasure working with Gabriel and would highly recommended him. He was not a high pressure sales person, very honest and up front.

I would recommend this dealer.