Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The Best Ever

By Kdayton on 7/13/2019 at 4:19 PM. Helped by Jenny gets a (5) star as well.

I had stopped by hyundai a few months ago and briefly talked with Jenny. Told her I was just looking and getting some ideas. Jenny treated me as if I was going to buy. She showed me around and I told her thank you very much for her time and told her when I was ready I would call her. I called her a few months later to make sure she was going to be in and when I got there Jenny met me right outside the doors with open arms. I was a bit set back (shocked) but returned the hug. I can honestly say I did not know her at that time. From that moment on I felt like I was dreaming. Seriously. Everyone treated me with such respect and didn’t make me feel like I lost my dignity when I left there. I couldn’t of ask for a better experience. When everything was said and done Jenny sat with me and we just talked for a long while. I believe I made a friend at that time. The manager come by and hugged me and shook my hand and said congratulations. I was so overwhelmed with the way everyone treated me. I would recommend this dealer Roseville Hyundai to anyone. This is aging myself but at one point during this time the thought went through my mind. (Am I on candid camera). LOL. That’s how unbelievable this visit felt. I have to mention Patrick and the finance manager. What wonderful people. Jenny is a high energy personable young lady and I would recommend asking for her when you go in. No pressures at all from anyone. Love Roseville Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service -Second to none

By Peter G. on 4/25/2019 at 3:11 PM.

Just totally impressed with the customer service I have received with Roseville Hyundai, after living in this area for over 30 years and dealing with some of the nightmare dealerships over the years it's a joy to go to Roseville Hyundai. Chris Calden has been an excellent service rep, always taking me on short notice, and finishing repairs in the time frame he quotes me, the consummate professional

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Worest Dealer ever.

By Disappointed on 2/8/2019 at 5:31 PM.

Long Story short. My daughters first new car. Thought everything was fine. A week later they found out they screwed up the yearly mileage, 1000 instead of 10,000. Re-signed new contract. Ok we all make mistakes. During this time we cant set up online account because they haven't turned in paper their work. As her first payment looms in limbo here comes Week two. So now they screwed up on a ,01% on value of vehicle (something like that) which put an additional $7 a month to the payment. I said that's your mistake not ours. Manger said he didn't care we had to pay. How do you do that. So I told my daughter to give the car back or pay the extra screw up. If I was smart I would of just left, we have a signed contract! But know I'm not. Not to mention being a intimidated by the staff acting as if their living in the movie "The Godfather". Now, two months later they send me a bill for a past due payment. That they will not get. See in court.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Dept Not Doing Work Contacted And Paid For

By R.S. on 12/9/2018 at 11:32 PM.

Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of background...I have been taking my Genesis to this dealer for years (since new). Earlier this year, I had them conduct the major 90,000 mile service. This specifically was to include rotation of the tires. A couple days following the service, I discovered they did not, in fact, rotate the tires. I knew this did not occur as the one rim that had a cosmetic blemish was still at the same exact location as it was when I took the car in for service originally. At the time, although irritating and making one question the diligence of their shop, I assumed it was an oversight. Now, this past week I brought my car in for service (paying for their 7,500 mile service which was to include, among other things, changing the oil and filter, doing an inspection and fluids check, and specifically a tire rotation). When I arrived at the service center (recalling the irritating failure to rotate the tires previously), I intentionally marked the front driver side rim as a way to confirm the tires had been rotated at this service. I waited at the dealership while the service was being conducted. Not quite 2 hours later the service person who wrote up my service tag noted my car was done, gave me a rundown of the status of everything (all was good, brake pad status, etc.) Nothing else was outstanding or to be done at this time. I paid the bill, got the key, and went to the car. Much to my disbelief, the front driver side tire had NOT been moved and FOR THE SECOND SERVICE EVENT IN A ROW the tires had NOT been rotated despite having been specifically contracted and paid for. I walked right back into the service department, reported this to the service tech who had written my service ticket and reviewed the post-service findings with me (Clayton). I walked him to my car, showed him the markings I had placed prior to service, and noted that this was the second time in a row that I contracted for a tire rotation and it was not actually done. He was at a loss for words and took the car back to the shop to have the tires rotated. When the service tech came back to the counter, he reported that "the shop mechanic apparently could not find my wheel lock key." This excuse admittedly did not hold water as (1) the service tech who took the car back for the second time to have the tires rotated acknowledged the key was right in my glove box and he was able to immediately find it, (2) at no time while I was waiting in the customer waiting room did anyone come to the service tech or me asking where the lock nut key was, (3) as a dealership, they should have copies of the Hyundai-factory provided wheel lock key, and (4) if (despite 1, 2, and 3 above) this was an unresolved issue, this should have been noted in my service records and when the tech reported the status of my car, and then an appropriate reduction in the actual charges provided since that work was not undertaken but charged for. I was told the service manager was not in that day, so I did not have anyone else to speak with at that time. I noted my disappointment and concerns to the service tech that a one-time failing to rotate the tires may have been an honest mistake, but when it happens twice in sequential services to the same person and the same vehicle, in my opinion one could reasonably start questioning whether such was a pattern and practice of incompetence and deceiving customers to either (1) charge customers for services not performed, or (2) create a circumstance where tire wear is accelerated and thereby increasing the frequency and ability to sell replacement tires and/or alignments, or (3) both. There is little to no way for a customer to be sure certain services are being conducted unless you watch the services being performed first hand and/or, as I did, make sure markings are in place to confirm if something is actually replaced and/or moved as required to complete the service. In many cases we, as customers, have to trust the dealer / service department to be honest and trustworthy. At this point, Roseville Hyundai's service department has made me question their honesty and has lost my trust.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Terrible experience salesman banged table and ripped papers

By Gan on 11/28/2018 at 6:10 PM. Helped by Graylon.

I visited this dealership 26th NOV, I hope nobody has to go through such unpleasant experience, the salesman banged table in middle of discussion and tore down my notes of payment calculations I was holding on table. Nobody ever apologized to the date and I saw one of the managers there justifying behavior by argument that I have ben here for 2 hours what am I trying to achieve? so manager Joey thinks that 2 hours is long enough time to justify frustration ? there was other manager Spencer however tried cool down situation appeared to be proffessional but I had made mind to walk away because my kids started crying ! Yes I was there for 2 hours only because I reached early and waiting for family to arrive after I liked vehicle. originally I visited for electric car and later decided to buy SUV. I will advice people to stay away !.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Dealership Unable To Meet Promise

By Carol4113 on 9/1/2018 at 3:52 AM. Helped by Jason, Sales Manager.

I find it funny that earlier this afternoon I wrote an extremely negative review for Hyundai from our experience that just occurred today and it’s not here. We purchased our2010 hyubdai Veracruz from this Hyundai dealership and was looking forward on being a repeat customer. You can tell that in 8 years the customer service has declined. Wonder where my original post went.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Care I've seen!! -

By Peter G. on 5/17/2018 at 2:27 PM.

Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an appointment and they always do their best to accommodate you no matter how busy they are, puts them in a class by themselves . All the service reps are great, but I have made a connection with Chris Calden who is exceptional as a service rep. Chris always gives you your best options , explains everything in great detail, and is very knowledgeable .Really enjoy the association I have had with Chris...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They gave me a deal on a hard-to-find Kona!

By Mike Gordon, Paradise on 5/4/2018 at 9:13 PM.

On April 25th, 2018 we purchased a new Kona Limited front-wheel drive, red with black leather and the turbo engine with the 7-speed DCT transmission. This is a new model and few dealers have all the engine-transm combinationswith all the different colors. Before settling on the Kona I e-mailed five different dealers in the Sacramento, CA area, and the offers kept coming. The best quote came from Roseville Hyundai, at $ 24,000. I printed the manager's e mail (his name is Spencer Widmeyer) and just gave it to the sales associate as we walked in. His name is Ivan Contreras, super nice young man, highly recommended. They did honor the price without a single hiccup. The MSRP with floor mats and destination was $ 25,805. We paid the 24,000, and with the sales tax and DMV fees our out the door price came to $ 26,301. That is a $ 1,800 discount from the MSRP. No finance charges, it was a cash deal. The Roseville Hyundai dealership accepted a personal check from us, even after I offered to get a cashier's check; they said don't bother. What a great place to get a new car. We reset the trip computer before we left the dealership. It was an 83-mile trip back to Paradise. Coming home, some freeway and fast secondary roads, no traffic, speeds from 45-70 mph, the average mpg was shown 38.1 on the computer. As we got closer to home and began climbing the mountain, our average dropped to 36 mpg. I figure the real number must be closer to 33-34, but even that is a great number. The Kona turbo is a real blast to drive. Acceleration is about the same as our 2015 Santa Fe Sport turbo, but the steering, handling, overall resonsiveness and the small, nimble nature of the Kona was a pure joy. The only car I ever liked even more was the VW GTI we had in 2007. I think the GTI is the only competitor to the Kona in that price range. The Kona will do for Hyundai what the Soul did for Kia: fill the cash registers. Mike Gordon, Paradise CA 95969

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Danika on 1/19/2018 at 9:12 AM.

My experience here is pleasant I've always come here to get my car serviced and they take good care of you I definitely recommend it!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer

By mandyldrp on 12/31/2017 at 5:15 PM.

horrible god for saken vicious people that I would never put myself through. I've never been so mislead and lied to in my life

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great employees!

By npontier on 12/24/2017 at 5:22 PM. Helped by Palvo and he was very helpful but not pushy great to deal with..

Liked dealing with them. I didn’t feel pressured or forced into anything. Palvo was great and very helpful. He took his time and answered all my questions and was not pushy. Very good salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, convenient and professional

By bakerjsb on 12/24/2017 at 5:15 PM. Helped by Patrick and Rob.

I had a great time. It was fun to test drive the cars and the staff was super helpful. I took several test drives and, I’m sure, tested the patience of the sales staff by my indecision:) Thanks again to everyone who helped~

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase experience

By eacallaway on 12/23/2017 at 5:27 PM.

Josip and everyone else we encountered at Roseville Hyundai were exceptionally professional and made purchasing my new car the best experience ever. I will definitely come back in the fiture and have and will continue to recommend Roseville Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Team

By sscharnow on 12/23/2017 at 5:23 PM.

Excellent, no hassle car buying. Patrick was very knowledgeable about the product he was selling and understood how to not be pushy. He got us what we wanted at the payment we wanted!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good

By rescuedleg on 12/20/2017 at 5:18 PM.

buying the car was a breeze, Answering this survey was a pain. I talked with the finance group this morning and they were very good at answering questions and took care of my concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James has done it again

By bustmethods on 12/18/2017 at 5:17 PM.

We returned after purchasing a 2016 Santa Fe Sport from James and bought a 2018 Santa Fe Sport from him again. He always goes out of his way to help us and make sure we get exactly what we want. My wife and I can’t recommend him enough but he took care of us so well in 2016 that we returned to buy from him again, thanks James!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am happy with my vehicle and salesperson

By bubbasbunch22 on 12/17/2017 at 5:16 PM. Helped by Magdi.

My salesperson, Ivan was awesome. He did not push me in any direction. He just answered any questions that I had. There was no pressure at all. He did not really get involved with pricing, so I did not feel like he was trying to earn a commission, which I have heard they are not a part of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

hi

By edusici72 on 12/12/2017 at 5:31 PM. Helped by mitchell mejorado.

it was great working with mitchell he was able to get me and my wife approved and found a vehicle that fits our family needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By shellyrhome45 on 12/9/2017 at 5:21 PM.

Wonderful service. Very very happy with my purchase. I will definitely be back for future purchases. Was very quick and easy process.I would recommended to all of my family and friends.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Excellent

By andobe916 on 12/7/2017 at 5:47 PM. Helped by Mitchell Mijeraldo.

Great experience! Our salesman was very knowledgeable and helpful. We bought our first brand new Hyundai Santa Fe with a lot of extras. It’s a dream to drive and it will be our forever car.

I would recommend this dealer.