Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
3.7  
Friendliness
5  
Overall Experience
3.7  
Price
4.3  
Quality of Work
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Lexus Purchase

By volvoguy20 on 9/2/2019 at 5:36 PM. Helped by Sunny.

Very friendly and helpful staff. Fair prices backed up by car gurus. The salesman (Sunny) made the entire buying experience pleasant and enjoyable! Would absolutely purchase from this dealership again!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold me a 2006 SSR with multiple problems and would not fix

By SSR Folly on 6/10/2019 at 5:38 PM. Helped by Danny Veltier.

I bought a 2006 SSR from them and I am in So Calif and took their word that the car was in good condition. I received the car buy auto transport and the next day there was a major oil leak on mt driveway. Took it to the chevy dealer and discovered that there were engine and oil pan bolts missing plus the harmonic balancer was bad and took pout the front seal. While on the rack we discovered that the original motor had been replaced with a LKQ junk yard motor. It also had transmission problems. I talked with the general mgr Danny and my salesman about the problem and wanted them to help with the cost to make things right and they said they would. To date they have done nothing even after a certified letter to the owner. They never return any of my calls.I spent over $2000 on the motor and $720, to make the trans work right. Beware they do what to say!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I continue to be impressed

By Robert H. on 11/27/2018 at 7:12 PM. Helped by Elena Artugue, Luke Wilson, Danny Ventler.

I-5 Motors is known for always having an inventory of luxury/high-end vehicles which often make most discerning car enthusiasts drool as they enter their showroom. I purchased my first BMW from I-5 Motors back in 2004, the year after they opened for business. Since then, my family and I have purchased a total of six pre-owned vehicles from I-5 motors, including four BMWs, a Honda, and a Tesla. I am incredibly impressed with their operation. In August of this year, I purchased a pre-owned BMW X5 with the help of Elena Artugue, a member of their sales team. Elena was attentive and took the time to ensure I found the right vehicle for my needs. She was personable, empathetic, a great communicator, and didn’t have an ounce of “high pressure” during the sales process. At the time of sale, Elena scheduled a time to have me return to have the windshield replaced due to a small crack on the driver’s side, as well as replace two proximity sensors which weren’t functioning on the front bumper. All taken care of and paid for by I-5 Motors. The day after the repairs, the “check engine” light came on. My heart sank. It turned out to be camshaft issues, but Luke Wilson, the co-owner, stepped up and took care of the repairs. Immediately after getting my X5 back, the engine light came on twice more, necessitating the replacement of fuel injectors, and worse yet, the catalytic converter. Luke agreed to absorb the cost of having those repaired too. And, when one of the electric rear-hatch shock/spindle drives failed that same week, Luke paid to have them both replaced, when he was clearly not obligated to do so. Color me impressed. I want to thank Luke, Elena, and the sales manager, Danny Ventler, for going far beyond their obligations to ensure I remain a satisfied return-customer. If you are considering a pre-owned vehicle luxury vehicle, I enthusiastically recommend giving I-5 Motors an opportunity to earn your business. I think you will be more than pleased.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price

bad negotiating

By Dave on 3/20/2017 at 9:25 PM. Helped by Matthew.

We were looking at a the Chevrolet Malibu on Saturday 3/18/17. Everything was going great until we began negotiating price. First , the representative Matthew had a sort of Jekyll and Hyde personality; we were best friends during the test drive but as soon as we started talking money I think we broke up. He went from talking sports and life in general to being closed off and anti "getting me that car." Second, we told Matthew that we were looking at paying cash for the vehicle. He then proceeded on asking us if we were sure that we didn't want to save some money for a rainy day and other ideas along those lines. If I wanted a lesson on saving money I would call my grandma. Third, the price negotiating left a foul taste in my mouth. When we were on our test drive he mentioned that because we found the car online we would have a $200 discount. After hearing that, I was excited to start the discussions. It has been awhile since I had bought a car and wasn't sure how much tax, title, and licencing would be so I asked. Matthew told me that it would be roughly 10 percent. Doing the math in my head was as follows: a $ 16,995 car-$200=$16,795x.1(10%)=$1,679.5 about $1,700. So a car that would cost approximately $16,800 with 10% tax, title, and licencing it would be almost $18,500. The price Matthew quoted me was $18,500. Being that this was a car dealership, and a used car dealership at that, I was going to dicker over the price a little. I asked if there was anyway he could bring it down closer to $18,000. He said he needed to talk to his manager and see what he could do. After a really short period of time he came out of the office with a sticky note and a new price on it; $19,651. That's not how the "talk to the manager" thing goes. The price was supposed to go down at least a fraction, not up by $1,000 from the original quote. He then said something about extra fees this and that and that this was the actual price. He also, said that there was no way they would or could drop the price for me. Needless to say, I walked away, listened to Russell Wilson, and bought a different Malibu from the friendly and up front sales people at Look Larson.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free

By Richard on 3/10/2017 at 9:04 PM. Helped by Matthew.

Matthew, Cherry and the rest of the team at I-5 Motors provided a pressure free environment, made my car purchase very easy and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By Rosr on 2/20/2017 at 11:37 PM. Helped by Kenneth Rachal.

Ken, I haven't gotten back to you regarding the sale of my BMW X3 in January. I was awaiting the outcome of a check at a mechanic and also for the title to finally arrive, which it did this past week. The title was held up with a corporation in the deal, so I was happy that despite the length of wait, all came through. The only glitches within that was that I had to figure out financing without the title, but I had some resources there. And it took extra visits to DMV for temp tags, but I-5 Motors reimbursed me the extra tag fees. Nikki was very helpful in the process along the way. The car checked out well with the mechanic. I do not know if you recall me calling you on my way home to Oregon, somewhat panicked that the car came up with an error code regarding the all wheel drive system. The light went off after a stop, and did not return. After reading about it, perhaps it was moisture, cold, or a low battery if the car sat for a while. Thankfully the car had no issue there. The car is everything and more, and I am thrilled with my purchase from I-5 Motors. I have referred your name to a couple of our patients already. Thank you again. Sincerely, Chris Teicheira teicheirac@gmail.com

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bought a 2010 cobalt

By Gare253 on 2/17/2017 at 12:04 AM. Helped by All.

A day later check engine light comes on and clutch starts acting up, they sell unreliable vehicles don't suggest shopping there, on top of that they aren't helpful

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Garry :)

By Colleen Jo on 10/22/2016 at 11:57 PM. Helped by Garry.

They are all nice, professional and friendly, but Garry was our representative.. He is patient, accommodating, kind, and a genuinely good person. LOVE MY FORD FUSION!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By Carguy94 on 10/30/2016 at 1:55 PM. Helped by Preston.

They don't want you to buy something you aren't comfortable with buying. They have a great selection and are super friendly. They are there to help you out not make your vehicle buying a bad experience where they pressure you into a vehicle you can't afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest dealership

By Nazliucar on 10/6/2016 at 8:47 PM. Helped by Danny.

I've been in I5 motors last week and when I went there I wasn't sure if I could get the car I want because I had some issues with my credit score. I talked with Heidi on the phone she was so honest and when I get there I sat down with Danny and talked about details. They literally called one loan company and I left the dealership with my car :) and I LOVE it They don't give your ssn to 10 different loan company like they did in the previous dealerships I went where they ruined my credit score. Staff is so friendly and honest and prices are also reasonable. I mean this!! Thank you so much Heidi and Danny and Nikki and everyone that I can't remember by name 👍👍👍

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sweet

By Chucky on 8/4/2016 at 3:36 PM. Helped by Don't remember name, Chad.

I bought my gt mustang about six month ago interior door panels were coming apart.dan and Chad both worked with me made it right thank u guys for the Customer service not to many company would do it I app it ounce again..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff very friendly helped name out with a trade

By Ljacks302 on 5/30/2016 at 8:23 PM. Helped by Dave.

This is the car I wanted and they worked with me to get the purchase done.Hoping for a great future with I this vehicle

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Get it in writing!!

By SKS98933 on 5/27/2016 at 6:25 PM. Helped by Ken.

I cannot tell you not to shop at this dealership but if you do just be careful and get everything in writing and read all the details.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service

By nannylady on 4/16/2016 at 1:58 AM. Helped by matthew burris is the only name I remember but the numbers guy and finance man were outstanding as well...

our salesmen was awesome...Everyone was friendly and very efficient at their part...very happy in how they explained everything...fastest car purchase I have ever done and basically got everything i needed..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible. Worst Car Dealer Ever!

By nr on 3/23/2016 at 2:28 AM. Helped by Stephen, Danny.

Do not buy anything from this so called "business". The Passat that we bought from them had damaged chrome trim that could not be seen when wet from rain but when dry was totally obvious. Unfortunately we bought the car on a rainy day and only noticed the terrible damage to the chrome trim after the car was dry in our garage. Danny and Stephen refused to work with us and claimed that they did not know of the damage. Even though the car was still under manufacturer’s warranty, the damage was not covered as it was obviously caused by a caustic cleaner of some type. The Volkswagen repair estimate came to $2300. I-5 Motors should have disclosed this damage to us instead of intentionally hiding it from us. They also gave us an extra key fob that didn't even belong to our car and can't be programmed to our car. Danny refused to make this right and basically said tough luck. Their whole attitude was "buyer beware". I-5 Motors is not to be trusted. They will lie and cheat just to make a sale. Don't just walk away from this dealer, run!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service fast Freddie is the best

By sandy143 on 1/25/2016 at 3:33 AM. Helped by Freddie.

It was so great looking at all the cars work with my buget. Freddie was great. He knew just what I needed. Got a great deal

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

sold me a 20.ooo.Dallar salt water mustang gt no idea it was

By buck on 1/20/2016 at 10:09 PM. Helped by sucks.

I will never go their again or recommend it i am fricken pissed told owner he said oh well forth owner.he would not even work with me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Dhackett26 on 12/10/2015 at 5:40 AM. Helped by Mike G...Steve C .. Dave M.

We had a very pleasant visit everyone was very helpful, respectful an friendly. I was very happy that this business offered transportation they drove 2 hours to pick my husband and I up. Very easy and quick process. Special thanks to Mike G... Steve C and Dave M

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first time buyer

By cbowera04 on 11/11/2015 at 10:52 PM. Helped by chris, mike, danny.

Was very helpful some bumps in road but not of their fault they where there for us through all of it. And made every visit worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice buying experience!

By cemoore on 10/29/2015 at 6:31 PM. Helped by Nestor, Mike and Daniel.

The people at I-5 Motors were excellent to work with! Very professional and courteous. They answered all of my questions thoroughly and made the car buying experience seamless. Thank you Nestor, Mike and Daniel! Much appreciated!

I would recommend this dealer.