Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.4  
Friendliness
3.6  
Overall Experience
3  
Price
3  
Quality of Work
3.2  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

My vehicle purchase at IAD auto

By NellyB123 on 6/30/2019 at 8:47 PM. Helped by Steve.

I arrived at IAD auto just to explore my options with my vehicle that was experiencing problems and Steve greeted me at the door with open arms as if we met before. Steve displayed great customer service giving me a valuable opportunity, making the process easy by informing me on everything I needed to know. His honesty, wisdom, and loyalty left us with a solid deal on a new vehicle at the end of the day and we shook on it. Very pleased with my new vehicle and the overall experience. Look forward to during more business in the future. Thanks again Steve!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Vehicle Purchasing Experience at IAD Auto in Landover, MD

By EPI on 5/8/2019 at 7:25 PM. Helped by T Nelson, Marvin Brimage and Ramin Ghevssari.

When I first arrived at IAD Auto in Landover, Maryland I was greeted by Mr T Nelson and Ms Crystal with a nice friendly "Hello sir welcome to IAD Auto" How may we assist you? wonderful greeting. Mr T Nelson is very friendly inviting me into his office and inquiring about what I was looking. IAD had exactly what I was looking for and between him and Mr Marvin Brimage they helped to purchase the vehicle. Additionally, Mr Ramin Ghevssari was instrumental in having my Dodge RAM ProMaster 2500 detailed and all minor repairs completed. And I must give credit to the maintenance manager Tony who provided excellence service repairing those items I found which needed to be addressed. The vehicle is like brand new. Thank you gentlemen in helping me and my bride have a wonderful buying experience. Gerald L. BRown, Sr Eternity Plumbing Inc.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2014 Ford F-350

By Jose 1579 on 1/19/2019 at 9:57 PM. Helped by Kevin.

La peor experiencia No los recomiendo ellos son tramposos no negosean los carros ellos ponen los precios en el préstamo alteran las cantidades en miles de dólares sin tu consentimiento A un interés súper alto 8.25 Cuidado con estos rateros

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Try somewhere else

By CrazyinDC on 8/24/2018 at 12:21 AM. Helped by Finance.

They prey on low income/low credit score individuals. They dont tell you the prices of the car upfront. Tried to sell a car with a trunk full of water. The finance person tries to belittle you if you have a low credit score and actually yelled my credit score out to the whole showroom. Unproffesional!

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Smooth

By Stephanie Diggs on 3/17/2018 at 1:44 PM. Helped by Ramin G. & Ed T..

I came here not knowing what it was I wanted. I just know I wanted aomething affordable where I won't be "car poor". At first I was getting overwhelmed with the car salesman Ed T because I felt like he was just trying to make a commission check. Than Ramin G. came to the rescue. He helped me better understand the process and gave me options and a good deal. I was able to het me for my trade and but no more down than I was anticipating to do.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never go there!!!

By Disappointed guy 2. on 10/16/2017 at 9:46 PM. Helped by Don.

I would not recommend anybody to go there.No price shown on cars,typical cheap dealership deception if you know what I'm talking about.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Professional Swindlers

By IADAuto_ScamArtists on 6/6/2017 at 12:08 AM. Helped by A.J, Kenny, Donecia, Kevin Oliver.

IAD Auto caters to the low income, desperate and uneducated. The salesmen refuse to tell you the price on any vehicle until they first run your credit. That whole, "you've been pre-approved so just come on down and pick out your new car", line is only used to bait in the unsuspecting buyer. Once you're there, this hole-in-the-wall business operates just like any other run-of-the-mill, back alley, crap car dealership. Their online "inventory" has false and misleading pricing information. Again, another way to bait you in. They come up with the actual price once your credit is evaluated to see how much car you can actually afford. And if you think you'll be driving off without having to put any money down, think again. They require at least $1200-1500 for tags, title, tax and other hidden fees. Something they don't tell you beforehand. This team of swindlers has been around for years. It should be obvious to anyone with half a cerebral cortex that this business is illegitimate. Especially when the head of customer service is dressed like she's heading to a Backyard Band show and the head of internet sales looks like his teeth filed for divorce from his mouth. In the lobby, you can enjoy instant coffee with dirty spoons thrown across the table and Future featuring Migos rap music blaring in the background. Classy. Says a lot when you can't even invest in a coffee pot for your customers. They run about $15 bucks at Walmart. With three locations churning out a fleet of over-priced and under-valued cars, I would be apprehensive before purchasing a paper clip from these people let alone a 2 ton piece of heavy machinery better known as an automobile. Save yourself a migraine and look elsewhere.

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Good and Bad

By Peachyhoney02 on 11/21/2014 at 1:30 PM. Helped by All.

Pros: When I bought my car I was in and out in under 3 hours. Cons: Dont waste your time. They will sell you a car that will literally get you around for 3 months before something needs repair that is a big ticket repair. The finance rates are ridiculous when comparing them to other dealerships. They are like Eastern Motors in that regards. Expect the run around with different things that you may need to call them later about.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No more METRO thanks to K.C

By AmielWilson on 2/3/2017 at 5:10 PM. Helped by Kevin Casey.

Overall amazing experience , we came in not knowing if we would be approved we had our down payment together saved up just for this, K.C ensured us that we will drive away and our ride can leave, we were nervous about monthly payment and other things , but K.C walked us through the process and coached us on how our experience would be , he made the process bearable and took the tension away from being in the dealership. From years on the bus , metro , to now riding in style thanks I.A.D auto!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great customer service

By Ryuk2658 on 2/4/2017 at 10:22 PM. Helped by KC.

Came in for a charger and the customer service was great. The only gripe i had was the exact car i wanted was sold. The exact charger i was eyeing was sold, same year and about mileage but cheaper according to the website. Was told it was being held by clerk, came in to purchase and was told it was sold and im stuck with the more expensive one if i want to buy. Other than that, great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome experience

By Luis Carmona on 10/15/2016 at 11:30 PM. Helped by Kevin Casey.

Im soooo but so HAPPY with my purchase Kevin Casey awesome! Like I was so scared and indecisive but Kevin and his manager made me feel comfortable they were all just great thank you IAD AUTO it was a great experience I'm so in love with my car. -Consuelo & Anthony

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

the worst experience ever.

By tgb123 on 7/11/2015 at 10:47 PM. Helped by Ali.

I found this dealership on cargurus. I went there to buy mazda6 the associate name was Ali. First he was friendly. But not in the end. They put the price in cargurus so anyone can go and see it once you get there and try to do a deal they add a ton of price which even doesnt make sense. I have never seen or heard $ 1950 for processing fee. I asked them to breakdown it. I didnt even get any good explanation. The worst place ever.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Diñerø on 11/18/2014 at 6:23 PM. Helped by Pauly.

IAD Auto worked with me with excellent customer service and gave me an unbeatable interest rate and note. I would recommend anyone to this dealership.

I would recommend this dealer.