Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

2.2  

3   Customer Service
2   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Frustrating.

By kimmer.kendall on 7/22/2019 at 4:58 PM. Helped by Dan, and Ward.

Confusion between lots too many cars packed on each lot.... the place was packed the salespeople were hurried and rushed did not feel like I was an important customer to them. Placed on hold for an extended period of time. They called me back after credit union was closed expected me to make the deal. I did not like their dealer doc fees seemed too high. Prices were non-negotiable. the three vehicles I looked at all needed new tires all the tires were worn down. Vague answers on questions about vehicles. Wanted $500 non-refunadable deposit to hold the vehicle while I finished with my credit union over the weekend. I liked Ward quite well felt like he was authentic and sincere. The others were more apathetic and was more focused on other things. At least Chris did get back with me I was unsure if he really had another buyer or if I was being fed a line... they seem to do a lot of business...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ten-pete customer

By Eire79 on 6/16/2019 at 1:46 AM. Helped by Ivan Antonio.

I just purchased my 10th car through this dealership. Everyone except for Mike was helpful. Rick and Chris have been kind through the years giving me advise on future services and suggestions on how to make the vehicles last longer. Misty has worked magic with finance getting me a rate I hitherto thought was not possible for me to get. Trystan has been quick with titling and willing to let me transfer old plates. The detail crew Ivan and Antonio gave my latest vehicle new life pulling out all the stains that I thought I would just have to live with. I don't regret the money spent here And prices are near unbeatable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like neighbors and friends

By Stacy54 on 6/7/2019 at 6:55 PM.

So comfortable to work with . Ward is so chill , no pressure , very helpful . I felt really good about the whole process . Chris explained all I needed to know in terms that the average consumer , who is not in the industry can understand .

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Totaled vehicle.

By Theodysea on 4/22/2019 at 6:58 PM.

The vehicle was reported totaled but was not disclosed to me before I bought the car. The paint is scaling and fading on the hood and trunk and starting to bubble rust. These were the places there was damaged when jt was totaled. Amungst those problems the hvac system had never worked right, and the receiver for they keyless entry doesn't work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent inventory and great staff!

By Noaht22 on 4/19/2019 at 5:10 PM.

Excellent inventory and great staff! Come here for a great deal! At no point did I feel pressured to buy the car! They put everything upfront and disclosed everything and were very honest!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ldstonecpa on 3/22/2019 at 9:30 PM.

Rick was very helpful in meeting our needs for a vehicle. I would highly recommend others to go and see what he has to offer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service and excellent prices!

By DavisinChinle on 2/20/2019 at 10:34 PM.

I have had an amazing experience working with Ward and Mike at Incredible Auto Sales! I live over 7 hours away, and the traveling was well worth it! I am recommending Incredible Auto Sales to all of my family and friends!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

First card dealer who cared about my review.

By Hosed on 1/28/2019 at 11:01 PM.

This dealership is really really nice, I had an issue with the car I bought, and posted a negative review. They immediately contacted me and are in the process of making it right. I will update the post later in the week.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dont hesitate... you MUST buy your next used car here

By Whimpeys1 on 1/14/2019 at 9:56 AM.

Rick was AMAZING to work with! He was always available to assist with any needs I had. If he wasn’t available he made sure it was handled prior and I never had to wait. The Lexus IS in great condition and no one could of beat the price. Thanks Rick for all of your help. You were a joy to work with... I will buy another car in the future...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great cars - Great people

By Casenjames on 1/11/2019 at 1:42 AM.

The staff here is amazing. I have never felt too welcome in a business. They answered all of my questions with a smile and made sure I was comfortable with the purchase. They even helped give me peace of mind by assisting with a pre-sale inspection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greater than Expected!

By Ttodd on 12/5/2018 at 8:49 PM. Helped by Nathan.

I found a Toyota Tacoma that is Awesome, called Mike to put a deposit down, flew in from Colorado the next night with a cashiers check. Nathan picked me up from the hotel. I drove it and everything was what Mike said it was. Everything completely legitimate. In this day and age you dont know who you can or cannot trust, but now that the deal is done, I can say I would do it again. Their prices are competitive, Mike is an honest Guy, Nathan was a pleasure, Finance was a breeze and I was out of there in about 30 minutes. Thank you all for helping me get the Tacoma I had been looking for months!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It made car buying easy

By Cknchhk on 11/26/2018 at 11:43 PM.

We had our own financing set up, Chris got us a better approval and was so helpful with the car buying process. We purchased a great vehicle at a great price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not what I thought it would be

By Layha on 11/16/2018 at 10:37 PM. Helped by Ward.

I have been to dealerships of all sorts. This one was not what I thought it would be. I had the same hesitation tjat I had at others but the way they worked with me and never put pressure on me to buy a more expensive car was a relief. All of the associates I worked with(Ward and Misty) were informative and patient. Misty is a miracle worker with a sense of humor that put me at ease. I am totally going back when I need another car. Thank you guys!!

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

They tried , should have removed the hitch :(

By Alexis on 9/30/2018 at 2:03 PM.

My vehicle was filthy dirty with tons of two different kinds of dog hairs!! I traveled out of State to pick up the vehicle and therefore didn’t have a lot of time in a hotel for them to fix the massive amount of issues. Owners refuse to fix simple things like removal of an old Rusted 10 year old Hitch. The vehicle had a broken door handle, ripped door handle and extensive body damage and scratches. I was told I got the vehicle for a good price. However, after all the added cost of $2500 totals $9,000!! I feel they could have at least been prepared to sell me a clean detailed vehicle. Just be prepared for extra cost if you buy a vehicle from Incredible Auto Sales. The staff tried to help but overall the owners are extremely unethical and dirt cheap.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best buying experience. Ever.

By Allen F on 11/2/2018 at 9:26 PM.

I loved buying my car from Incredible Auto Sales. No pressure here. Mike let me take the car to my mechanic to inspect it. Mike even obtained a spare for me to address the only concern from my mechanic. Quality autos and awesome people made it an Incredible experience. Thank you Mike and team. You guys are the very best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This place rocks!

By Lambo on 11/2/2018 at 2:51 AM.

This girl knows her stuff! Very friendly and polite. If you need financing go see her! They'll get you the best rates ever!!!! You wont regret it!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Breath of fresh air

By Lightner1 on 10/21/2018 at 8:34 PM. Helped by Ward.

After my car recently broke down. I was faced with daunting task of finding a replacement vehicle for my family of five after a fairly recent bankruptcy. Needless to say I was not looking forward to the task. After sifting through multiple slick talking, popcorn offering, butter me up sales people, I found myself highly dissatisfied with offers I was recieving. Begrudgingly, I was all set to settle for a ok vehicle and a payment that I wasn't sure I could meet, but I needed a car. That's when I found Incredible Auto Sales online. They advertised a reputation of getting you approved with a vehicle you wanted at a very affordable monthly rate (that's what they all say,right). After looking through their website I decided it was worth traveling from West Valley to Bountiful to check it out. I was pleased to find the staff extremely helpful, and transparent, I appreciated the fact that Misty was open and quite frank about my options and my the information regarding those options. I found Misty, Ward and Chris incredibly friendly and easy to work with. And it was a relief to not be interrupted from time to time with the secret back office meetings with financers that I had become accustomed to the last couple days. After test driving a few vehcles I was able to drive off the lot with a much better vehicle at half the monthly rate I was about to settle for the night before. I highly recommend Incredible Auto Sales!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional mess

By Dodge fan on 10/5/2018 at 3:15 AM.

I made an appointment to look at a vehicle. The vehicle was made available for 5 hours and not even close to the condition it was represented to be. Bottom line I did not get the truth in any way from theses people

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Polyfreak on 10/4/2018 at 4:47 AM.

I will not recommend this place to anyone we got our vehicle 2nd day & engine light came on they took back the car for a week & we got it back nothing was fixed have been told to wait 45 days now it been 2 months my license permit they gave us expired and they never send me the license plate and now they want they car back?! Charging me for the miles of the car I hope no one else go to this place! So many bs

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Used Tundra

By Kbavasi on 10/2/2018 at 7:21 PM.

The tuck I got was an incredible deal and the warranty offered was an unbelievable deal. The staff was very helpful and the financing (If you choose) is very quick and efficient. Very good experience...as long as the car lasts ; )

I would recommend this dealer.