Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended

By Jim on 11/28/2017 at 12:04 AM.

Bill and the team at Imperial were great and answered all my questions. Lots of inventory to choose from. Can't submit review unless I have 25 words min. Now I do!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By MChamberlsnd on 11/25/2017 at 12:09 AM. Helped by David Everett, Finance rep in the Ford dealership.

Went to this dealership due to a Jeep we found online. Called and spoke with Dave. When we showed up at the dealership, the Jeep was parked in front ready for a test drive. Dave was knowledgeable and a pleasure to deal with. Negotiations went well and we purchased the Jeep. The gentleman who handles the financing was phenomenal. He was such a pleasure to deal with and he even gave us a gift card to eat at the Miss Mendon diner. The whole experience was great. Imperial is above and beyond any dealership I’ve dealt with. I will be returning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable, in a good way!

By Doreen R on 11/23/2017 at 3:08 PM.

My counter offer came back at $ 500 UNDER what I offered for the transaction. I have never had that happen! Very happy with my purchase and the help of Joel Coen. A more patient and knowledgeable man is hard to find. Highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Car Experience

By Dannydias4 on 11/18/2017 at 10:42 PM.

Great service and very easy process. Everyone involved was very nice and helpful the whole time. Was very pleased with my first car purchase. Would recommend to others looking to get their first car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep wrangler

By Dg1 on 11/18/2017 at 6:34 PM.

I bought my first Jeep Wrangler from imperial Jeep. The experience was great Mark DeToma was my salesman. Everything went like clock work Mark did a great job working with me. If your thinking of buying a Jeep give Mark a call

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very positive experience

By Bob Rojee on 11/16/2017 at 5:48 PM. Helped by Garrett Cole.

As we all know, the car buying experience isn't very enjoyable for many reasons....with that said, I was pleasantly surprised with the overall experience at Imperial. Garrett my sales rep was friendly, not pushy, knowledgeable, and was extremely responsive. If I am being completely honest, there were a few of the typical car dealership situations, however, the end result was a happy customer. The unique environment and overall friendly staff made it less painful and I am now driving a 2018 Jeep! If you haven't been to Imperial - it is worth a look. There's a diner if you are hungry and many other amenities on their lot. Go see Garrett!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By corrine1 on 11/8/2017 at 11:47 AM.

After totaling a car I has owned for 3 months, the sales manager Marc and his salesmam Frank made no hesitations to make me as comfortable and as happy as possible. Thank you both so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying from imperial

By Jeep ster, mec1635 on 11/6/2017 at 10:35 PM.

Had a great experience while buying my 2017 jeep wrangler unlimited Sahara from Frank Dumas at imperial. I would recommend this dealership to anyone. Great service and great attention to customer detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of used vehicle

By Love jeep on 11/3/2017 at 9:31 PM.

Frank Dumas was so easy and patient to work with I would recommend him anytime! Imperial has a professional team that works well together Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Purchase

By Mikay1073 on 11/1/2017 at 3:47 PM. Helped by Omar Ihjul; Garrett Cole.

We purchased a preowned Jeep Grand Cherokee. Garrett Cole was a pleasure to work with as a salesperson and Omar Ihjul made the finance part of the experience fun. Both were extremely professional and we ended up with the car we wanted at a price we were comfortable with. Thank you! it was worth the long drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Ssles

By JOHN PARMENTIER on 10/26/2017 at 11:10 PM.

We purchased our 2014 Grand Cherokee {GC} two years ago. Joel Cohen was our sales person and he was very cordial, patient and helpful. We looked at cars for several days and he was very helpful in finding the Jeep of our dream. He helped us with a detailed lesson on all the features on this loaded Grand Cherokee Overland. Ever since we have returned to Imperial Cars for all our Service. We recently purchased a set of four OEM tires and a 4-wheel alignment from Imperial and were satisfied with the price and service. The department is excellent in providing service and most important it is delivered in a timely manner. We purchased a second car for my family this year, a used 2015 Subaru Outback. I've also recommended Imperial to my son and he purchased his Jeep GC there as well. I would recommend Imperial and our salesman Mr. Joel Cohen to anyone who is looking for a car. John Parmentier, Blackstone, MA

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Jeep Sales and Service

By JOHN PARMENTIER on 10/26/2017 at 10:55 PM. Helped by Bill and Mr. Walsh in Jeep Service Department..

We purchased our 2014 Grand Cherokee {GC} two years ago. Joel Cohen was our sales person and he was very cordial, patient and helpful. We looked at cars for several days and he never pushed. Ever since we have returned to Imperial Cars for all our oil change service and recently purchased a set of four OEM tires and a 4-wheel alignment. The service department always greets me in a friendly manor and has made sure I was completely satisfied with the work they've done. We purchased a second car for my family this year, a used 2015 Subaru Outback. I've also recommended Imperial to my son and he purchased his Jeep GC there as well. I would recommend Imperial Cars of Mendon, MA to anyone who is looking for a car. John Parmentier, Blackstone, MA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service experience!

By Worthit44 on 10/24/2017 at 5:19 PM. Helped by David Everett.

My wife and I were recommended this dealership from a friend and it didn’t disappoint! From the moment we walked in, David Everett was a pleasure to work with. He was very down to earth and made us feel very comfortable with the experience. I was going into the situation not too optimistic on what type of customer experience I would have dealing with a dealership as we just came from another dealership that highly disappointed our expectations but left very happy with our experiences with David Everett and Rami! If you are looking for a pleasant experience from start to finish, David is your man. He is the type of Sales guy that will go above and beyond to ensure you have a great experience with the dealership. Will be recommending my family and friends to see David if they are looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Wrangler purchase

By Keith1972 on 10/23/2017 at 8:56 PM.

Jp and his staff were excellent from the test ride through the closing. No pressure and they really took care of us!!! This was by far the BEST experience buying a new vehicle by far!!! In fact they may even get me to look at a new Ram truck even though I’m a true blue ford guy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First purchase of a brand new Jeep!

By nbt62193 on 10/18/2017 at 1:05 AM. Helped by David Everett.

Thanks to David Everett for his patience, advice and overall hard work in helping me with the purchase of my brand new Jeep Cherokee. From the minute we entered the dealership I felt at ease as he provided me with his knowledge on Jeep's. David was so easy going and didn't make me feel the usual pressure of a dealership sales person. From start to finish, the entire process was smooth. I would highly recommend anyone to have David as their sales person. It was also a pleasure going through the financial process with Rami Awad, another gentleman who was also knowledgeable and trustworthy while working on getting me the best option out there. Thanks to both of you I'm enjoying my brand new ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Honest

By jorvosburgh on 10/16/2017 at 2:56 PM.

I found Tim Stein (my salesperson) and every other person involved at Imperial Dodge to be extremely helpful and honest. I was very open about the unlikelihood of my buying a Ram. That didn't matter in the least as Tim spent ample time with me and wasn't pushy in the least. Ultimately, I did in fact buy a vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By Carnat1968 on 10/17/2017 at 12:33 AM.

Me and my fiancé purchased two brand new vechilce on the same this week and it was all made possible by the three gentlemen listed below. All three had the patientice to work with us to help get the best possible deal for our budget. This is my 4th vehicle purchased at imperial and because of the service I received it won’t be the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By ndalessandro on 10/17/2017 at 12:31 AM.

Bought a brand new 2017 Jeep Cherokee and in love with my new car but the customer service was made this whole experience possible. I worked with Jim and have known him for years and he truly is so helpful and has made this experience another one for the books. This is my third car I bought with Jim. I send family and friends to him! Rami our fianance guy was so great as well. He wanted to make this happen for me and he did. Aaron who has a plan for me gave me hope that I would get a car and it happened. Between them I left with a huge smile on my face. They have great customer service, and would do the best for you. I recommend working with Jim, Rami and Aaron. They made my dream come true. Fast turnover and did 100%! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2012 Jeep Liberty

By ANNETTE KARAGEORGE-METRICK on 10/16/2017 at 6:07 PM.

Had the most pleasant experience purchasing my new to me Jeep Liberty. Our salesmen - Mark DeToma was very knowledgeable about the vehicle he was selling and very professional. Stayed in constant contact with us - made the process very easy for us, as well as Rami Awad in Financing - even with the changes back and forth with the finances - Rami was very helpful and understanding. Highly recommend this dealership to anyone. Annette & Steve Nixon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied Customer

By Russ on 10/14/2017 at 1:03 PM. Helped by Robert Zalansky.

We recently purchased a 2017 Ram from Imperial Chrysler Dodge Ram. The entire experience was most enjoyable. From our initial contact with the Salesman, Frank Dumas, through the financing to the pickup of the vehicle, it was handled in a professional, competent and through manner. Thanks to everyone involved. Frank took the time to understand what we wanted, and was able to find the exact truck that fit our needs. He was very thorough in explaining the differences between the models, and how the process worked.

I would recommend this dealer.