Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

3.0  

3   Overall Experience

Easy Experience

By John S on 8/21/2019 at 1:22 AM.

Everything went fairly smoothly. Junior was very helpful. Seemed to know what we where looking for. Ended up with a nice used Jeep for my son.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was referred by a family member and I am very satisfied

By sajeamy on 8/18/2019 at 1:45 AM.

Frank Dumas was referred to me by a family member and being my first vehicle that I have purchased, Frank made me feel very comfortable, very easy to talk to, and it was a very stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank Dumas

By rochefordp1 on 8/17/2019 at 6:04 PM. Helped by Kim in finance.

We had a great experience dealing with Frank Dumas! Very helpful and nice sense of humor!! We would definitely come back and buy another vehicle from him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First class service

By Karl H on 8/16/2019 at 10:33 PM.

Jose is unmatched in service and professionalism. My 9 year old son and I arrived later in the day. The purchase process was taking some time and dinner time was approaching. When Jose realized this, he reached into his own pocket and bought my son and me dinner....and we're not talking about cheap fast food. As good as he was during the sales process, it's all the assistance AFTER THE SALE, that makes Jose stand head and shoulders above the rest. Most salespeople could learn a thing or 2 from Jose about being available in the first few days/weeks after a sale. It makes a world of difference knowing you have someone who is willing to help if there are any problems after you've driven off the lot. I can't thank Jose enough for a great buying experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Joanne on 8/15/2019 at 1:58 PM.

We were directed to this dealership thru a friend of mine. We were looking for a Dodge Ram truck. Our sales person Jim Burke was very understanding, listen to our needs and found the truck we were looking for. We even receive a great deal. I would definitely recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Double H on 8/14/2019 at 11:14 AM.

My wife and i came in to purchase 2 vehicles, knee a purchase and the other a lease. Gary asked all kinds of questions probing to see the best plan of action to give us the best deal on both. Other than it taking mist of the day to complete we ended up getting both cars and it was our best car buying experience of all times. Thank you to Gary and Jeff the finance manager. Immortal is the best place to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car for the family

By Wife's Minivan on 8/9/2019 at 2:28 PM. Helped by John Ellis (Sales).

I had purchases a vehicle from Imperial back in 2003, in Milford. Great experience with sales guy back then. Service was top notch for my Chevy Trailblazer. My next vehicle was purchased at Central GMC in Norwood. I was not happy with the sales person, and never went there for service after my experience there. I returned to Imperial to purchase a Chrysler Pacifica for my family. I met with John in sales and he was more than happy and motivated to put me in the vehicle I wanted. No pressure, no stress. I walked away with what I expected from a professional dealership: a smile and not an empty wallet. Thank you John for being a great sales guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep Wrangler Owner

By TinaC on 8/8/2019 at 12:40 PM.

We walked onto the Imperial Jeep hoping to have an experienced sales person guide us in our purchase of a new or used jeep wrangler as we had many questions. Jim Burke approached us and was very friendly, knowledgeable and not pushy. He was able to answer our questions and if he didn't know immediately he took the time to find the answer for us. We purchased a 2019 Jeep Wrangler Unlimited JL 4 door and could not be happier. Thanks Jim for your professional help!!

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Buying a new vehicle

By Jeep,Diane 23 on 8/7/2019 at 5:25 PM.

My experience at this dealership was very good. My salesman Gary was professional yet witty. Kim from the finance office was the same. All in all it was a pleasant buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place!

By Ian125 on 8/6/2019 at 8:15 PM.

I had Frank help me purchace a new truck. He was so helpful and so informational, he guided me into the right decision for me. I would highly recommend Frank Dumas for any of your car buying needs.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Don’t let them make decisions for you.

By april6677 on 8/6/2019 at 12:40 PM.

Junior was an excellent sales representative. I’d refer him to anyone at anytime. However, make sure if you state that you’re financing with your bank, you don’t allow their finance department to coerce you into financing with them. Regardless, Junior was very positive and outgoing. His willingness to make his customers happy is very valued.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a nice guy!

By tableguy on 8/4/2019 at 2:51 PM.

I needed to start looking for a new vehicle because of the age and high mileage of my current vehicle. I stopped in to begin my research. Jim was easy going and not pushy but very helpful. I'l l be back to purchase my vehicle shortly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership

By jdrawe on 8/3/2019 at 7:20 PM.

This summer I had totaled my car. I was unsure of what to do but all I knew is that when it came time for buying a car, I wanted to purchase one through Edward Kelly! My family has bought several cars through him and you couldn't find a more trusting salesman. He wasn't pushy and never made me feel like I had to buy something. He is always making sure the customer (myself) is comfortable with the options he provided. He is extremely friendly and is always willing to help. Today I bought a Jeep Cherokee and I am extremely satisfied with the customer service that Edward Kelly had provided (as always). The dealership is welcoming and you don't feel like you're being honed in on by a bunch of sharks trying to make a sale off you. Overall, I would definitely give this dealership and Ed Kelly a 5 star rating! If you don't know where to go, go to Imperial!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Genuine Concern For Customer Needs

By SHughes on 8/1/2019 at 11:57 PM. Helped by John Ellis, Don't know the persons name in finance but he was very personable and helpful..

We purchased a 2019 Ram 1500 slightly used. Sales Person was very knowledgeable about both new and used vehicles. Explanations of all features and changes made to the Ram Trucks for the 2019 models was very informative. John Ellis seemed genuinely concerned about making sure we were made aware of all vehicles for sale, New and Used. It was a very busy Saturday when we purchased our truck so it took a little longer than i would have expected to complete the process, but overall it was very good experience. I have purchased all my vehicles from Imperial Cars since moving to MA in 2003 and will continue as long as i stay in MA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In love with my new Jeep!

By Iamabeliever on 7/31/2019 at 11:47 PM.

I am so I’m love with my new Jeep! I just stopped in to take a look at what was there and thanks to Michael Gunn, I left with the most beautiful Jeep that I have ever laid eyes upon! I am so pleased with not only him, but the rest of the staff that made this experience unbelievably smooth! I will be recommending Michael Gunn and Imperial Chrysler to all friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Double H on 7/31/2019 at 5:08 PM.

I went in to buy out my lease vehicle and Gary our sales man explored every option for us to get into another truck nutty in the end buying out what I had was the best case

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Mincat08 on 7/31/2019 at 2:33 PM.

Great experience! Mike was amazing! Very knowledgeable , helpful and cordial! Thank you for all your help to make this an awesome purchase, Love my Jeep! O|||||||O

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Above and beyond!

By Jacote on 7/25/2019 at 3:49 PM.

From start to finish my experience buying a new Jeep at imperial was fabulous. Jose Coleta was my salesman. He was very personable and professional, extremely kind and went out of his way to make my husband and I feel comfortable during the test drive and buying process. I had made an appointment to test drive the Overland and the morning of, he sent me a video of the car, this was a nice added touch and showed me that it was ready and waiting for me. He even had my favorite iced coffee in the car for the test drive! He had a deep knowledge of the Jeep features and was well articulated when explaining things to me. The dealership itself is beautiful and very comfortable and the mendon diner next door is delish. I would highly recommend imperial Jeep and highly recommend asking for Jose! I LOVE my new Jeep Overland!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great Saturday afternoon

By rw1973 on 7/23/2019 at 10:13 PM.

This is the second Grand Caravan that I bought at Imperial Dodge . The dealership team was fast and courteous . They were easy to deal with .Thanks for the van .

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great service, good people to work with.

By JPL on 7/17/2019 at 12:35 PM.

I am new to the lease car game, but recently took on that responsibility with a new job. When it came time to lease a new car for one of our employees, Jim was right there to assist and make the entire process smoother. I was especially impressed when he drove to our location to get the check and documents signed and again came and delivered the car!

I would recommend this dealer.