Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By Ramet on 9/19/2019 at 5:39 PM. Helped by Brandon Stevens.

I am a long-time Infiniti customer over 10 years and I have always had a pleasurable customer service experience when Brandon is there! I was so happy to see Brandon returned back to Infiniti when I came in for service this past week. He is super helpful and kind to not just me but all of his customers for I have seen and heard first hand. I had my concerns about my vehicle answered as well as my normal routine oil service and he took me through several options as I inquired about tires for my truck. Thanks Brandon and thanks Infiniti for having Brandon out front in the service department! I am vey appreiciative of him and his customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!!!

By Cifuentes on 9/12/2019 at 2:01 PM. Helped by Tamera T-Curry.

The Agents are very professional and friendly!!! The appointments are respected :) Tamera, the service advisor was on point. The service over all is excellent. Many more visits to come

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
1   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

Creepy looks at my girlfriend

By Q50Sport on 9/3/2019 at 11:37 AM. Helped by 4-5 of them like a construction site.

I took my car in for an oil change and was getting a drink. A group of workers were by the snack area talking about a woman's body and what they'd like to do if they had the chance. Remarks were made about her body parts.i found this very offensive. Do they have nothing better to do ? Why are so many workers concentrating around the snacks and coffee anyway?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Leannj on 8/30/2019 at 6:24 PM. Helped by Chris Bonner.

I felt buying my car was a breeze from start to finish. Chris took the time to explain everything in great detail. I will definitely use them again.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Many Visits with Many Bad Experiences

By watsop99 on 8/29/2019 at 3:34 PM. Helped by I'd rather not say.

This service department just gets worse and worse as the years go by. The new service manager who was brought in a year or so back is just as bad as the last. DO NOT get service here!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Overpriced extras

By Overpricedextras on 6/25/2019 at 1:39 AM. Helped by Prefer not to say.

My mother in law purchased a certified preowned QX80 from Infiniti of Charlotte. A warranty comes with the car but she purchased some extras such as an extended warranty. Mind you she knows nothing about cars. I looked over her paperwork and did some research. On reddit the extended warranty she purchased for $3000 only costs the dealership $1000. They took advantage and made a 200% profit on this lady. She also purchased a road hazard for tires and wheel damage. The reddit cost is $495 but she was charged $1295.00. Well over a 100 percent profit. Also they put protection on the vehicle called Permaplate for $795 but that only costs the dealership $395.00. They told her it was already on the car. Also another add on was something called phantom for $149.00 which did not have a dealer cost to it. Be wary when getting your prices on aftermarket products as they are marked up tremendously. They are also holding points on the rate which means they make a lot more on the interest you pay. I would find your own financing through a credit union (founders or sharonview federal credit union) Please check out the reddit post for even more information. There is also a $695 addendum on the car for a bunch of items not asked for and they are making $200 markup on that too. This in addition to the $695 documentation fee should make anyone’s blood boil. A fair profit is reasonable but even the cost for total loss insurance is much much higher than its cost. Infiniti of Charlotte should do the right thing and be transparent with its customers instead of taking them for a ride in more ways than one. Do your research fellow customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Buzz on 5/8/2019 at 10:20 PM. Helped by Franceoa Soliman.

Very responsive and easy to work with Our contact, Franceoa. I highly recommend this dealership and Infiniti. No pressure during process and focused on delivering a great customer experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By chriss9 on 2/28/2019 at 2:04 AM. Helped by Service Department.

My 2017 QX60 went in for repairs when I first bought it due to engine failure. Apparently when they put the battery back in, they tightened it so hard that it cracked. So this week my mechanic shows me the mess of acid all around my battery. Made an appt. with IOC and they said they would look at it and sure enough they confirmed they crushed it. They changed the battery but left all of the Acid (that they said they would spray out) on the contacts and all around the battery. How did I find this out? When I got home and parked, the car would not start due to a dead battery. They used to have a good service department but over the last couple of years it has really tanked. I won't be buying another car at this dealership. (This was my third but they don't care)

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Response to the response they gave

By Nicholasvjadams on 2/21/2019 at 9:40 PM. Helped by The service manager.

Wow where do I start . Well initially I had a recall on my m35 . Infiniti customer service had my car towed in to infiniti of Charlotte. Needless to say I was thinking I was gonna get great service . Well that did not happen as I expected. So while waiting my fuse blew. And I knew that cause I heard it pop when i was the fuse. So they would not work on my car for a free recall until the fuse was put on. They then tried to charge me for a diagnostic plus whatever is wrong in which was around 400 dollars. I declined and said I knew what was wrong and the part only costs 24 dollars at their own dealership. So I went there bought the part asked them to put it on. They declined to do so. And so I put it on myself in 4 to 5 min. Then they finally decided to do my recall. But why should I have to out a part on when they can do it. Mercedes or BMW would have done so. It doesnt look good when you have a customer putting his own part on. So I left a negative rating after I left and someone emailed me back with no name to respond to first just a number. So I called them back. . I was then trying to get someone.. was on hold for 5 or 10 min while the phone rang. Finally the receptionist picked up and I explained to her about the email . She cut me off and sent me to someone's desk. Of course they didnt pick up. Called again. No one picked up for another 5 min. Lol. I'm like this is crazy. Finally someone picked up and through numerous attempts finally reached someone and they basically said nothing. But next time you have to bring your car in we will make sure everything is perfect. Um.. no. I will never bring either of my Infiniti's in. Ever. Service on all sides is horrible. .. from the phones to the service department. To the sales. I will drive an extra 30 min to lake norman infiniti for my service from here on out. The extra 30 min is better than receiving horrible service. You have got to do better infiniti of Charlotte

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Walk-Ins welcomed

By buTriGirl on 2/12/2019 at 9:56 PM. Helped by Jonathon Holt.

I was able to walk-in and get some outstanding maintenance work done on my truck. I knew I would have to wait but it didn’t take long for the service representative to write up my request and the mechanic to get me back on the road. Always a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Traded my car

By RDEarp on 1/30/2019 at 12:32 AM. Helped by Rodney Marsh.

Trading my car in for a new one is something I've always dreaded in the past, but these guys make the experience not only painless but very enjoyable. I can't recommend them highly enough. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on vehicle

By Waltcar on 1/29/2019 at 4:28 PM. Helped by Sean, was my service tech great customer service.

Had service done on my Q70 1st time going to Infiniti of Charlotte had great customer service will come back for future service just great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Alan on 1/23/2019 at 1:49 AM. Helped by Horatio Potts.

The dealership worked to identify my problem in a timely manner. Explained to repair in a way I could understand along with setting expectations on my repair time. Everyone was helpful through the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Edge Used Car Sale

By R McMahon on 1/3/2019 at 3:34 PM. Helped by Ron Dixon.

Drove quite a way to look at my car, but it was worth it. On second visit to dealership a problem was located and dealership went above and beyond to get issue corrected and in a timely manner. They were willing to work with me for a loner and home delivery. Very accommodating for working people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Harold on 11/13/2018 at 7:18 PM. Helped by Horatio Potts.

Horatio Potts was a pleasure to work with. Very professional and kept me updated on the status on my vehicle. It was a great overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change and front end noise

By great experience on 11/12/2018 at 7:14 PM. Helped by Horatio Potts.

Horatio was very helpful and attentive with regards to my car and repairs. Kept checking on status to get me out the door asap and was very polite and courteous. would definitely recommend this dealer to anyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Pre-Owned car

By Mustangfan on 11/4/2018 at 1:18 PM. Helped by Jerry.

Jerry was helpful and worked w/finance to get us the best APR possible to match our credit score. Great experience and happy with our purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove miles for smiles

By D.Haywood on 10/24/2018 at 8:54 AM. Helped by Rodney Marsh.

I’d like to thank all those involved in my buying experience at Infiniti of Charlotte. I walked into the dealership nervous an unsure what to expect but immediately knew I was in the right place. My salesman Rodney Marsh walked me through the process an explained all my options an answered all my questions (and I had a lot). There was no pressure no haggle an at the end Of the day I walked out the door with a beautiful QX80 an a sense of respect for the entire staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Surprising Experience!

By healthynut on 10/13/2018 at 2:40 PM. Helped by Francoea.

These guys saved the day for me, helping me out of an unfortunate situation. What I thought was going to end up with the dealer providing a courtesy car on the weekend to alleviate the unusual set of circumstances, actually turned out with me driving out with an upgraded model! I was pleasantly surprised and couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the 3 hour drive

By Pressnic on 10/5/2018 at 11:59 PM. Helped by Jason, Tamer, Rodney.

Infiniti of Charlotte has the best selection of vehicles. Everyone is courteous and professional. I walked in 30 minutes before closing and they stayed there with me for 2.5 hours after hours. My car was delivered to my home in SC and I signed the papers at my job. Jason, Tamer and Rodney were excellent and made sure that everything was perfect throughout this transaction. I would definitely recommend them to everyone. This was the best car buying experience I’ve ever had. You guys ROCK! #keeppounding

I would recommend this dealer.