Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New infinity

By Swallow qx80 on 9/29/2018 at 6:55 PM. Helped by Sharon Leger and Chris in finance Dept.

Courteous, informative, & professional service. Luay made our visit and purchase very enjoyable. It is our 2nd infinity vehicle and won't be our last with Infinity of Lafayette. We have been there for service and every visit is always pleasant . This dealership is by far the best we have ever dealt with. Luay and Chris and all the staff are so courteous and helpful that you feel like part of the Infinity family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

QX80 Infiniti

By Infinite QX80 on 9/23/2018 at 2:03 PM.

I would like to extend my appreciation again to Mr.Luay. My buying experience was absolutely amazing, he did everything possible for me to drive away in my dream car. He did not ask me to look at another vehicle I told him that’s what I came there for and he made it happen. Thanks again for all you did and I recommend infinite of Lafayette to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly and Informed Staff!!

By QX60 on 6/27/2018 at 2:46 PM. Helped by Kristie Begnaud.

Great purchasing experience! The staff was very friendly and accommodating. If you are looking for a great deal, this is the place to go. Thanks Luay, Sharon, and Kristie for treating me like family:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional & courteous staff!

By Mscmeg on 6/9/2018 at 2:20 PM.

This was by far my BEST vehicle purchasing experience! LUAY ALSHEHABI thank you for all your patience & time during this process! I absolutely love my new INFINITI!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Q60 red

By OLIVIER on 3/14/2018 at 12:11 AM. Helped by Chris Snead.

This is our third purchase, Luay Aslhehabi gave excellent service. Explained everything to us no pressure salesman, love the gentleman. Thank you everyone so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

INFINITI G50

By Kristie32 on 3/10/2018 at 2:20 PM.

I could not have asked for a better experience! Everyone was so accommodating and friendly, from the General Manager to the car detailing workers. They treated me the same even after the sale! Will definitely go back for another pirchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Fcvpla on 2/21/2018 at 4:04 AM. Helped by Rame Abusaada.

So completely satisfied with Infiniti of Lafayette! The overall atmosphere was friendly and professional. Everyone was genuinely nice and willing to help. Our salesperson Rame Abusaada was great to work with! He was so very nice and patient in helping us choose our vehicle and very knowledgeable of the various vehicles and packages. So glad we ended up with Rame as our salesperson! I will definitely recommend him and Infiniti of Lafayette to all my friends and relatives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW CAR BUY EXPERIENCE

By brookschris on 2/12/2018 at 5:15 PM. Helped by RAME ABUSAADA.

EXCELLENT SERVICE, FAST AND FRIENDLY! OUR SALES PERSON RAME ABUSAADA DID A WONDERFUL JOB IN GETTING US THE BEST DEAL ON A BRAND NEW VEHICLE. WE ARE COMPLETELY SATISFIED.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Exceptional

By Hailey Fleming on 2/7/2018 at 2:51 AM.

I really cannot say enough about the people and service at Infiniti of Lafayette. From the moment I walked in and was greeted by the receptionist and my salesman, Luay, I could tell there was something different about the way they do business. Never once did I feel pressured or manipulated by anyone there - even as two customers who came in after me were wanting to purchase my car while I was still trying to make a decision. The fact that they didn't push me aside and go for the sure-fire sale tells me they value their customers more than making a quick buck. Luay is, by far, the most accommodating and personal salesman I have ever dealt with. He went above and beyond to understand our needs and get us into the car that best suited them. You could tell he genuinely cared and wasn't just looking for a sale. The entire staff at Infiniti was absolutely wonderful. My one year old twins were running crazy and everyone embraced them and lent a hand. We never felt like a burden, which is saying a lot with two rambunctious babes. They even had the car detailed a second time to meet the needs of my kids who have allergies. All around, it was my best car buying experience EVER, exceeded all expectations, and I will definitely be back.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I came in looking for a used Chevrolet Tahoe, service great,

By Soileau1987 on 1/8/2018 at 9:27 PM.

I came in looking for a used Chevrolet Tahoe and was treated like family, I would definitely recommend buying from here, very satisfied!!we will return when we need another vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Jennifer Castille on 1/8/2018 at 5:55 PM.

I had a wonderful experience at Infiniti of Lafayette. It was my first purchase there and I was very impressed with the friendliness of the staff and their willingness to make sure I had a good experience. Luay Alshehabi was my sales associate and he provided very professional knowledge about the Infiniti QX50.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly People

By Deeman92 on 1/2/2018 at 3:19 PM.

GENUINELY INTERESTED & KIND STAFF, THAT WERE INTERESTED IN SELLING A VEHICLE THAT THIS FAMILY NEEDED WITHOUT THE B.S.!...THANKS For making us Feel Special & APPRECIATED!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Very fast service

By JFontenot on 12/29/2017 at 1:31 AM.

Excellent service. When in to buy a car seen on there website but was sold already. Was very helpful helping find another car to fit our budget

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of town purchase

By Jamierogers25 on 12/26/2017 at 6:45 PM.

I was shopping for a SUV online and I ran across one I liked at Infiniti of Lafayette, LA. I called to discuss the condition of the vehicle and talked to Lauy Alshehabi of Infiniti. Super nice guy was very helpful throughout the process. I was located 4 hours away so Lauy went out to the vehicle and face timed me so I could really see for myself the condition of the SUV. I was very impressed with this effort. Lauy and the entire team at Infiniti of Lafayette are very professional and they are willing to go above and beyond to help. I would recommend these guys to anyone looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experiance

By John Melancon on 12/1/2017 at 6:40 PM.

I was very pleased with my experience at Infinity of Lafayette. Luay did a great job in staying in touch with me during my decision making time. He also gave me great service during to purchasing process. Looking forward to drive my QX80 for a long time. My wife is also looking at purchasing a vehicle from this dealership. Regards, John

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Q56 on 11/11/2017 at 9:34 PM.

the Staff is awesome and friendly will recommend to everyone to stop by to purchase. They did amazing job getting us the vehicle we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Kaitlyndeville93 on 10/3/2017 at 2:36 PM.

My husband and I didn’t show up till around 6 to look at a vehicle and after test driving we decided to purchase and are so glad that we went with Azzam Sobh through the whole process! The team stayed after hours so we could drive off in our new car that night! The whole process was fast & Azzam made us feel comfortable making this purchase! I would highly recommend Azzam at Infiniti of Lafayette if you are looking for a new or used vehicle!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Infiniti of Lafayette was top notch

By Infiniti4life007 on 9/22/2017 at 10:02 PM.

"The first step in exceeding your customer's expectations is to know those expectations." ~ Roy H. Williams, Author & founder of the Wizard Academy Institute Infiniti of Lafayette was top notch! Azzam went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I knew exactly what I car I wanted and the process was absolutely painless. So quick and professional. I am a flood victim and drove to Lafayette from Houston to get the car I needed. I felt like family as soon as I arrived there! They gave me a great discount off the price of the car and also gave me a full-tank of gas to get me back to my city. They really care for those in need. I would recommend Infiniti of Lafayatte ( Azzam & Sharon in particular) to anyone who is looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sellsman

By Chipdrummond on 9/21/2017 at 2:08 AM.

Nothing but great things to say. Real polite, willing to work with us, and very friendly. He made purchasing a vehicle a pleasant over all experience. 10/10 would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase

By GETREAL22 on 9/6/2017 at 2:05 PM.

Daniel was very helpful and everyone at Infiniti was very helpful and went out of their way to help! We would definitely recommend buying your vehicle from them

I would recommend this dealer.