Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superb

By BUYOY58 on 9/17/2018 at 6:25 PM. Helped by Gary and Oscar.

Oscar has a superb customer service. He always find time to accommodate your car and a loaner car if you need to. Keep it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By MARTINEZB87 on 9/17/2018 at 5:27 PM. Helped by Jamie Bonilla.

This Infiniti has been very helpful whether it be in the service department or the sales. I plan on continuing purchasing cars from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied!

By M Hopkins on 9/16/2018 at 2:02 AM.

Because of the amazing customer service I’ve received I am can not imagine buying a vehicle outside of Infiniti. I Thank you so much!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Still having problems with finance ....2018 infinity’Q50

By let.bto26 on 9/13/2018 at 10:28 PM. Helped by Finance department.

Ive had to solve all the problems with our banks after a trade in From 2017 infinity q50 to 2018 infinity q50 I went to kern schools 2 times to solve issues the dealership has not done. Having to provide copies myself again to bank after provided to dealership. Dealership never did work right Im still missing signature with Kern schools that Dealership didn’t provide Infinity of Bakersfield dealership is careless No good customer service All they care about is selling cars obviously I had liked this cars and come to find out Is not only not a good brand to trust But people representing this brand are no good and professional... Infinity cars have to many defects dont like them will Not be a infinity car owner as soon as i can get rid of this car Will not recommend this ever to any family or friend

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By HAMDIALGHAZALI33 on 9/13/2018 at 6:19 PM. Helped by Sal ahmed.

I really do appreciate brother Gary for his help he is an awesome man . He always taker care of me more than anywhere else I go. He is a true hero when it comes his job and treating other customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bippity Boppity Boop

By Mbpa67@yahoo.com on 9/11/2018 at 5:28 PM. Helped by Oscar.

Service and conversations with employees are truly magical...great conversations! Explanations of service time frame is maintained within expectations. My only consideration to offer is to please have waste receptacles in lobby. Thank you for the coffe, water and delicious morning treats, but on the day I visited...there were no trash cans to place my waste.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for Infi G37x

By ALAN.FUCHS9 on 9/5/2018 at 6:10 PM. Helped by Brake guy.

Excellent service. Gary and brake guy. The brakes are still a bit soft. I think I might need rear brake pads my next visit. I’ll discuss with Gary .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, always exceeds my expectations

By Desert Dude on 9/3/2018 at 3:10 PM.

I am usually not one to answer reviews and I personally think one star reviews and five star reviews are not real. The real story is in the two to four star reviews, but in this case the people at Infiniti of Bakersfield really do deserve five stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good Service

By MARCOSCRUZ1 on 8/29/2018 at 9:01 PM.

Service Manager was professional , Their service department is short hand. I was aware after the fact when receiving my vehicle . It is no fault from service manager . . Vehicle had a tsb for my vehicle concern as I described . Vehicle is fixed and satisfied with quality of work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By JAY_SERRATO33 on 8/28/2018 at 8:37 PM.

Every time I take my car in to get serviced, the staff is always friendly and helpful. Make you feel welcomed and the courtesy car wash is always clutch. Waiting area is nice and comfortable as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By SARA.HOLMES1 on 8/21/2018 at 8:42 PM.

Service advisor made sure everyone was up and running before I left . He also dealt with issues that I was having and other advisor didn’t deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service!

By NIKKIANTONINO on 8/15/2018 at 5:34 PM.

Simon was my salesman he’s by far the best! Just had my car serviced and they treated me like a princess 👸🏻 I will only buy Infiniti!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5-Star Service! They made me feel like a VIP

By MITCH_RNLD on 8/8/2018 at 7:30 PM. Helped by Luis.

From the start of my visit to the completion of the service work, they made me feel like a VIP. Gary and team provide 5-star service! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Radiator service and oil change.

By DICKERSON780 on 8/8/2018 at 5:53 PM.

Infiniti of Bakersfield in particular it's service department and it's Manger Gary have treated me with the utmost respect and courtesy every time I've taken my Q50 in for its regular service appointments. Recently I had a radiator problem originally caused by a collision I was involved in. I explained to the service manager what my problem was and that the body shop employees at another establishment failed three times to fix. Gary assured me he would permanently fix my issue. Not only did Gary and his team fix my car and have her purring like a kitten again they were able to preform an oil change and the radiator problem in under 48hours. I can't explain how happy I am to have my beautiful Infiniti back in my hands in such a great time frame and for well under what I originally thought it would cost me. Thank you again Infiniti if Bakersfield for your outstanding service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MARQUES IS THE GO TO!!!!

By BPATTON31 on 8/4/2018 at 5:33 PM. Helped by Joe helped seal the deal! Marques in both sales and finance!.

Great staff, great communication skills, very knowledgeable, prompt responses, friendly and courteous, never pushy, fights hard and works long hours to make deal happen, overall great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an excellent service experience

By DNDLEEMCNEILL on 8/2/2018 at 7:44 PM. Helped by Santosh.

This was my very first time visiting with the Infiniti dealership and I loved the experience. I had fell in love with the vehicles I’ve seen all over town. My salesman Santosh Sahoo was very knowledgeable of my vehicle he gave me lots of assistance with my purchase. I can’t forget Gary, in service, excellent service. We needed some missing items for our Infiniti and they were taken care of right away. Thanks Infiniti staff

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Crooks

By DALLASJG3@gmail.com on 7/31/2018 at 9:56 PM.

I went for my oil change an tire Rotation .i check my oil before i took it in an i marked my tires to see if they rotate them After my visit i check my oil It was the same shade i use the same white paper oil look the same My marking on the tires show that they didn't get rotated.so i know my oil filter didn't get change either All i got for my 80.00 was a lousy Car wash

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Loved Experience

By beautifullyblessed on 7/27/2018 at 8:50 PM.

My service experience was perfect; including my experience with sales/finance was smooth. Let's not neglect the overall esthetics of the interior and exterior of the dealership. Inviting and beautiful. In continuation of the review I was well taken care of. Any issue, that was miniscule, was resolved right away. For example, my vehicle required a recall. To prevent me from leaving work, Marques worked with my schedule and had my car picked up and had it delivered back to me. Then I received a service text that my vehicle was checked in and was received. I can go on with continued praise but I seem to be reaching my word count limit..haha. Zack, Marques, and Miguel are not only friendly, kind, respectful, easy with conversation, but they are also honest :-). They made the process of getting a vehicle stress free; especially with what you like because you have to happy and satisfied with what your driving as the comsumer. My son defintiely loves the new car. He told me without even asking. Also, Betty is a sweetheart. I am a first time Infiniti customer and I have the Q50. I not only like my car, I love it. I was recommended by my mom and step dad to visit Infinti of Bakersfield, of which they drive the QX80 and QX30. Overall so far so good and I don't regret my decision because I know that if I have an issue or concern I know that it will be taken care of. I know this review was only for the service center, but I also wanted to capture sales and finance as well. For anyone whose reading this just know I highly recommend :-D. Thank you IOB.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Horrible

By BRYANB3513 on 7/27/2018 at 5:10 PM. Helped by Sam.

The guy that helped me was rude and most of his time was spent in the office by him laughing with the other worker instead of talking with me and giving me updates was thr for 3 and a half hours for a oil change

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly service

By Dilcia on 7/26/2018 at 3:35 PM.

Quick and ready as they said it would be my car was returned nice and clean and ready for the road. Thank You Infinity for you awesome customer service.

I would recommend this dealer.