Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By pbrill on 5/22/2018 at 10:56 PM. Helped by Gary.

After I bought my used Q50 last year I took it to Infinity of Bakersfield for its initial service to refresh and update all of the fluids. Angie and Gary are always great and friendly to work with. That will be the place for me going forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service repair

By SONYISIS on 5/22/2018 at 7:56 PM. Helped by Enrique garnica.

Great job several service department. They were polite and very helpful. Superb tremendous value and a fantastic job on my car and we thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and courteous

By tehrugger on 5/22/2018 at 7:32 PM.

Great work good value, fantastic loaner vehicle and courteous staff. I really like the new facility. Very high class, beautiful amenities and welcoming staff. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New location is great.

By elehr9 on 5/22/2018 at 6:36 PM.

New remodel is fantastic. Beautiful space. Angela Cruz is great. She has good customer service skills and was on top of my oil change. Overall the experience was great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By daniel70 on 5/22/2018 at 4:45 PM. Helped by Gary Hafeli.

They were fast responsive and affordable. I would recommend their service department to anyone. They had me in and out on a weekday with a smile on my face.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By JULIEACAPP on 5/17/2018 at 6:26 PM. Helped by Gary.

Gary and Angie have been wonderful- thank you for your service... we always know that we will be very taken care of. Thank you! Julie Capp

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing help from Angie. I really liked her

By MHALE_1 on 5/15/2018 at 7:02 PM.

Amazing, Amazing, Amazing help from Angie. I really liked her. she was an amazing service advisor and I would like for you guys to give her a raise!!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Having the throttle cleaned and serviced

By 426416 on 5/15/2018 at 6:47 PM. Helped by Henry in service.

When I picked up my car there was a load flapping noise when I got on the freeway I call and they got in right in the next morning it wasn’t related to the other service but they fixed it and washed my car and delivered it to me at work. Henry went out of his way to make sure I was pleased. I appreciate that!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They just take care of the issues

By TYSONGONE on 5/13/2018 at 10:20 PM.

They took care of the issue! They want to correct anything that was wrong or perceived as a problem. They make sure you are happy with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By LARSONS1991 on 5/12/2018 at 8:32 PM. Helped by Henry.

Fantastic service experience from drop off to drive off!. Henry was professional and friendly. The showroom looks fabulous up to lA standards. I’m proud to bring my vehicle here now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Express Service

By shimeaka on 5/12/2018 at 7:16 PM.

I needed an unscheduled oil change, which I got in less than an hour. While I was there, they took care of about three other concerns without hesitation. Thank you Infinity of Bakersfield!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Scheduled maintenance

By flyingfinn0 on 5/12/2018 at 6:21 PM. Helped by Don’t remember.

The staff was excellent, but it’s a bit chicken xxxx to charge gas for the loaner. As expensive as this car was and as expensive as the service was, a bit of gas in the loaner should be part of the service. One wonders if Cadillac or Lexus dealers do the same. It’s those little things that will drive people willing to buy these higher end vehicles to lose loyalty.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Ridiculous

By NB on 5/3/2018 at 4:58 PM.

I used to love bringing my Infiniti to this dealership. However my last visit left me really unimpressed. I brought my car back for a recall maintenance a couple months ago and had a couple other issues that needed to be checked out. One of them being my ac but decided to get it serviced at a later time since my bill was already over $500. Fast forward to today and had my ac checked out at another local car auto repair place. Come to find out, they found a bag covering the ac components. I can’t believe that with all the work being done on the car at Infiniti they didn’t happen to see this and couldn’t at lease mention it at the time of my last service. I’m really disappointed with this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over and above service

By MUSTANGTM25 on 5/2/2018 at 11:43 PM.

Very good service they also went over and above and clean the car inside and out they even came to my house to pick up my car so it wasn't inconvenient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By BRENDA_CMT on 5/1/2018 at 9:21 PM. Helped by I don’t remember his name.

I took my car to get survive. The new place looks great. They treated me very good and offered me drinks and snack while I waited, this might not be a big deal for others but for me it was great since I’m pregnant.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT

By blynn1012 on 4/29/2018 at 5:35 PM.

Did not have to wait long, Great Service., Friendless, Helpful, Keep doing what they are doing Great Customer Service. Great experience with service department... Thank You!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

fast and friendly service

By mzAV on 4/27/2018 at 8:03 PM.

Angela cruz did an awesome job when it came time to do my oil change service . she was fast and friendly from start to finish,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brake job on a Hyundai

By SteveB on 4/27/2018 at 5:19 PM. Helped by Gary.

As always, we received the usual great customer service and mechanical work from the service department. Gary, the Service Manager, and his team simply do a great job. They are very customer-centric and totally trustworthy (Really!). There is no constantly trying to convince the customer to buy an unneeded service like I have encountered at other places, which is why I not only take my Infiniti exclusively to Infiniti of Bakersfield, but also the vehicles of my friends and family regardless of vehicle make. This is a wonderful operation from the top down.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By BUYOY58 on 4/26/2018 at 11:33 PM. Helped by Gary.

In a short notice, Angie helped me get a loaner so I can service my QX50 without affecting my appointments. She did a great job facilitating and coordinating my QX50 by giving me updates and letting me know if its ready to be picked up. Gary is still a superb Manager in service, very polite and courteous. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and professional

By Big Bad VooDoo DaDa on 4/26/2018 at 10:34 PM.

Always a pleasant experience and was looking forward to seeing their new facility. The staff has always kept me informed as to the status of my vehicle during all the service visits. Zach is a pleasure to talk with and asks me about more than just why I am here. He asks about my business and family and their well being, I look forward to future visits.

I would recommend this dealer.