Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infiniti of Bakersfield: excellent service, excellent cars!

By Superha on 1/8/2018 at 5:51 PM. Helped by Gary Hafeli, Oscar Jimenez.

The people on staff at Infiniti of Bakersfield is truly exceptional. Zack Bashirtash in sales is so helpful, pleasant, and professional. Gary Hafeli in the service department has always taken great care of us. Gary, Oscar and Angie are courteous, friendly, helpful, and kind on the service end. Lexi is great to work with to schedule appointments and process courtesy vehicles. If all service consultants were like the ones at Infiniti Bakersfield, there would be so many happy car owners. Their courtesy and professionalism is simply beyond all of my expectations. The kids and I enjoy the fruit, snacks, hot chocolate, coffee, and tea options in the waiting area. My vehicle is always in pristine condition with all the necessary service updates when I pick it up. It is truly a pleasure and extremely easy to work with Infiniti of Bakersfield. I believe this is a very efficiently run dealership with quality employees who care about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department showed true customer service!

By SFDottie on 1/4/2018 at 2:09 AM. Helped by Gary Hafeli.

Traveling through Bakersfield our car broke down. The car was delivered to the dealership, on a Saturday of a 3 day weekend. We were towed to the dealership, at 2:02 PM. The service department had just closed but Gary not only diagnosed the problem but got us back on the road in 2 hours. We would have been stranded without his caring attention to our problematic air sensors.. Truly grateful for a very positive experience. There are not enough kind words to say.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Desertdude on 12/14/2017 at 7:26 PM.

Infiniti of Bakersfield has been a wonderful surprise for my wife and I. We are so happy with everyone at Infiniti of Bakersfield, from the top down they are amazing. I am usually skeptical of one or five star reviews but these guys are truly five STARS!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, professional, and friendly.

By Mattwo22 on 11/29/2017 at 9:59 PM.

I did not have an appointment but my car was serviced quickly. Nick was professional, always kept me updated and I was out of there in about an hour and a 1/2. I will buy another Infiniti because of the great service and I’m not overcharged every time my car needs something.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!

By AngieQ50S on 11/28/2017 at 6:54 AM.

I'm a first time buyer and I'm Very satisfied with my purchase! Everyone was very friendly and helpful ! I couldn't be happier with the service !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service- @lexx

By Carguy661 on 11/26/2017 at 4:21 AM.

Very helpful, very kind. Answered every single question I had about the vehicle without a problem, and i had about a million of them. A true people's person with great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Blacksills on 11/23/2017 at 3:48 AM.

I dropped my car off Thursday morning and they took me to work. My door handle was fixed, my car washed, and then my vehicle was delivered to my workplace. Great service made this visit absolutely stress-free. Infiniti of Bakersfield truly runs a great business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly Service

By Andy k on 11/12/2017 at 7:53 PM.

Amazing service team , they did the service and washed the car for me , I received a phone call when the car was ready, faster than I was expected,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly service

By Dilcia on 11/8/2017 at 4:41 AM.

So I am a extremely busy body work 8am to 5 pm mon-fri never knew they opened on Sat so brought my car for an oil change and they met every need my car got washed my filter were changed staff was super friendly and was in and out with in like 45 min #1 place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zack rocks

By Jasonfalk1 on 11/7/2017 at 2:20 AM. Helped by Gary H.

Zack is always on top of every request that I ever have. He goes above and beyond what is necessary to please the customer. I do my best to recommend Infiniti to all of my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and friendly

By Megand210 on 10/29/2017 at 4:00 AM.

Today we walked in to “look” at vehicles and see what we wanted, but we left the lot with our new car. We felt very comfortable working with Luther and he helped us get the deal we wanted! I definitely reccomend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By lucy on 10/21/2017 at 3:46 AM.

Not pushy at all, great communication skills and very fiendly made sure i picked out the right car for me he always made sure I understood everything.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Gave us exactly what we wanted.

By Doser95 on 10/29/2017 at 2:01 AM.

Luther was a great help from start to finish. He had our needs and wants in mind when showing us vehicles and he was very understanding when our 1 year old made it hard on us. Very patient and he made sure we left happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and attentive

By xxxxxx Suit Larry on 10/29/2017 at 1:33 AM.

The salesmen were courteous, respectful, and great at meeting my needs as a consumer. I did not feel pressured into anything I didn't want or rushed with my decision. I am very happy with my purchase and will likely return in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Suvmom51 on 10/24/2017 at 1:59 AM. Helped by Oscar.

I've had my infiniti for 3 years and every time I've had a service done or an issue they have taken care of it, no questions asked. Very friendly and accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Mnkbean on 10/18/2017 at 5:19 PM.

My vehicle was leased from this dealer a year ago and Oscar has been my service advisor since then. Every visit has proved to be exceptional. My vehicle has been well cared for and any issues addressed immediately. I am always greeted warmly and they keep me apprised of the progress of my vehicle. Oscar and the entire service department always offer world class customer service. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The people at Infinity are very polite and helpful

By Repo guy jerry on 10/4/2017 at 9:02 PM.

I'm currently looking to purchase a new vehicle in the near future and the people there we're so helpful that it was easy to make up my mind. Can't wait to return to this place and purchase my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Mastertech on 10/4/2017 at 9:12 PM. Helped by Melosa santiago.

It was great the staff was great. Environment was great. Very friendly no hassle to get a new car I wold recommend to go here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My personal experience

By Love2017 on 10/4/2017 at 7:44 PM.

I went into Bakersfield Infiniti not know what vehicle to get, when I got approached by one of their salesmen by the name Jeremy Spears he was really awesome, he was very understanding and nice and polite and he answered all my questions, I need a little bit more money saved up and then I will be going back and speaking with him when I'm ready to buy .. I advice everyone to go to him if you want to purchase a vehicle from there he's great

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great job!

By ant0ni093 on 10/4/2017 at 7:25 PM.

This was my third time going in and I was still treated with priority. I love the service that I receive every single time I come in! Keep up the good work guys!

I would recommend this dealer.