Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kayla Went Above & Beyond

By Linda K on 6/23/2018 at 3:31 PM.

From the start Kayla had my interests and ability at the forefront of my buying experience. She held the vehicle for me from several others and I cannot thank her enough for that! Just before the store closing I made it down there after numerous obstacles. Everything was ready for my signatures right after my test drive. Very easy and relaxed buying experience. I love my new car!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very good experience purchasing a new vehicle with Courtney

By DannyT on 5/30/2018 at 8:08 PM.

Went by and did a test drive and looked at vehicles. Courtney answered any questions I had by email over the next few days. Came back to buy the vehicle and had a great experience. Courtney was not pushy and took her time with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Kayla Should Run for Governor

By GregStigall on 5/27/2018 at 2:18 AM.

Kayla is amazing. When I initially requested information, she immediately responded. I explained how I was out of state. She took the initiative to send additional pictures and video of the car. Every question I had was answered honestly and abruptly. Kayla made this experience worthwhile. The car was bought as a gift for my wife, I feel lucky to have had Kayla assist me with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive sales experience

By Evaadley on 5/22/2018 at 1:59 AM.

Karen created a great experience by listening to our wants and needs then presenting the best options. She made us feel she was helping us find exactly what we wanted not what she thought we needed. Thanks Karen. We appreciate you and will be back. Brooke we enjoyed meeting you and appreciate your hard work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

“Best car buying experience ever with Courtney”

By jzani223 on 5/21/2018 at 9:19 PM.

I recently moved to Birmingham from NJ. This was my 4th leased car from Infiniti, but my first from an Alabama dealer. I can say without hesitation that this was the best car buying experience I’ve had to date. Courtney was knowledgeable, professional, and a delight to work with. I was a happy Q40 owner and wanted another one but the model was discontinued. Courtney did everything she could to make a Q50 work for me, and now I can’t imagine owning anything else.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Enjoyable experience

By James123 on 5/10/2018 at 4:55 AM.

Very good experience. Tom Fleming was very courteous and knowledgeable about the vehicles we looked at. He answered all our questions. Was easy to work with along with the manager, Mark Mitchell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience.

By Walt on 5/5/2018 at 6:50 AM.

We had a great experience with Infiniti as we purchased a certified QX 80. Kayla helped make the “car buying” experience very efficient and enjoyable. She’s followed up with us multiple times since we made the purchase. We would recommend anyone to the Infiniti dealership in Hoover.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved My Experience With Kayla

By David and Deadre on 5/4/2018 at 2:54 PM.

We truly enjoyed our car buying experience with Kayla at Infiniti of Birmingham. She worked hard to make our dream of a new QX30 come true!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Refreshing Experience

By DA on 5/3/2018 at 4:26 PM.

It was very refreshing to have a car buying/purchasing experience with Kyle and Infinity of Birmingham. Mr. Roberts was prompt in follow ups, empathetic to needs and sincere. My family and I didn’t feel pressured and he was willing to work with us around life’s schedule. He also introduced us to Sales Manager(Mark) and the GM. I found them to be equally impressive. Without reservation I’ll consider him for future auto purchases and recommend him, dealership and current staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Jsmith on 4/28/2018 at 2:38 AM.

Kayla was wonderful to work with! She made the car buying experience easy and was always available for any questions or needs that we had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience w/Infiniti and Courtney Young.

By bamabil on 4/24/2018 at 4:33 PM.

The current Infiniti is the 3rd one I have purchased from Infiniti of Birmingham. Courtney Young handled the last purchase I made. Courtney has a great personality and is an excellent representative of your company. Also the Service Dept. is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Kevin M on 4/20/2018 at 8:41 PM.

INFINITI of Birmingham is a great place to buy a vehicle. After spending all day looking at other dealerships, visiting this dealership was a breath of fresh air. From the moment we arrived, Courtney greeted us with a smile. I knew what vehicle I was looking for and she was very knowledgeable. After buying the vehicle, she forgot to put gas in it and went out of her way the next day the next day and put gas in it. The entire buying process was a breeze without being pressured at all. I will be back when I purchase my next INFINITI. Thanks to everyone for making this an easy and positive experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

My first online search for a car

By Dixie on 4/20/2018 at 8:36 PM. Helped by There was a man who came into Courtney’s office but I don’t remember his name; probably her manager..

I have always hated the car buying process!! All the haggling, deciding on the vehicle, and the mountain of paperwork. Before I went to a dealership, I visited and drove several different makes/models to help me decide what I wanted. I decided on a one owner, fairly new QX50. However, I could not find any online. I saw where I could contact the Infiniti dealership online which is what I did. I immediately received a reply from Courtney Young. From her reply forward, was a great experience! When I went to the dealership in Birmingham, the process went smoothly and within a short period of time, I left with my NEW QX50! Thank you, Courtney!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesperson

By BRENDA on 4/18/2018 at 7:12 PM.

This salesperson was the best, she answered all our questions. No pressure for us to buy right then. I would go to her again and again to buy my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond!!!

By Sarahgrace612 on 3/31/2018 at 4:20 PM.

This was the fastest and easiest car buying experience I have ever had! Kayla was the best sales person I have ever had the pleasure of working with. She found me the exact car and wanted and worked with me on my budget. I would highly recommend Kayla to help you fine a car! She is professional, yet friendly, and by far the best sales person I have ever bought a car from. Thank you Infinity of Birmingham for getting me in an amazing car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome customer service!

By Patrick on 1/28/2018 at 4:58 PM.

Great staff. Kayla was very professional and attentive to our needs. She is very knowledgeable and really helped us determine the options we needed most. Hope to work with her again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New to Infiniti family

By Customer KC on 1/19/2018 at 2:45 PM.

We just purchased our first Infiniti. Kayla was so helpful and easy to work with. She was extremely patient and went above and beyond making sure that we had everything that we wanted in our vehicle. The financing part was painless as well. Brooke had everything organized and ready to go and the car was ours within minutes. We appreciated the top notch service and look forward to being a part of the Infiniti family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By CustomerKG on 1/18/2018 at 4:34 PM.

The recent trade of my vehicle was made easy by Kayla and the Crown Infiniti staff. Kayla was incredibly professional and made the entire transaction run smoothly. She has impeccable follow-up skills and leaves no details uncovered. I would be happy to work with her again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!!

By Jasoncox2 on 12/6/2017 at 2:34 PM.

My overall experience at Infiniti of Birmingham was exceptional! From Kayla taking care of me on the front end of the sales purchase to Brooke making the paperwork process flow smoothly. They make a great team and Kayla goes above and beyond to make you happy with your purchase!! Once again, I highly recommend Kayla and Brooke for your next vehicle purchase as I’ll be seeing them again very soon when we’re ready to trade in my wife’s vehicle. Thanks for your professionalism!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kayla “Rocks”

By Ptd3318 on 11/22/2017 at 2:58 AM.

2nd time purchasing a car from Kayla. No pressure, great sales and Kayla goes above and beyond to take care of her customers. Will be purchasing our third vehicle from Kayla and this dealership in the spring.

I would recommend this dealer.