Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Look no Further...this Dealership/James Sirbek Rocks!!!

By QX60/Q50 Owner on 12/29/2018 at 8:08 PM. Helped by Scott Parker.

AMAZING experience!! James Sirbek is by far the best. He and Scott Parker went above & beyond, even after the sale, to ensure we were satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesomeness!

By TP2018 on 12/22/2018 at 4:36 AM.

James at Infiniti of Boerne made our process smooth and as painless as possible. We were able to handle pretty much everything over the phone which was huge for us. Continue doing great things James and we will be sending people your way. Thanks again for making the process seamless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Process All Around

By Mtabelar on 12/15/2018 at 7:39 PM.

I am so impressed with the customer service I received from the beginning to the end of the buying process! I’ve always dreaded the car buying process but James and J. Michael made it happen for me and my little family! Definitely exceeded my expectations! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure!

By Irene QX50 on 11/25/2018 at 5:27 AM.

Jeremy understood our budget. He didn’t pressure us to purchase. He was very understanding. We got what we wanted & in line with our budget. Thank you Jeremy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was easy and enjoyable

By Blankenship on 11/4/2018 at 11:20 PM.

This was my first vehicle to purchase on my own and Rob made it so easy! I did not have to go to any other dealership. He truly cares about his customers! I would definitely buy from here again! When I went to finance, J. Michael Crittenden was very friendly and made that process as painless as possible! Overall my experience with Infiniti of Boerne was very enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unique experience

By CaptShicks1865 on 10/28/2018 at 2:13 PM.

The entire dealership works together to insure the buying experience is as little stressful as possible. From the moment you enter this dealership you feel that you are their center and they go out of their way to make you feel comfortable. At no time is there pressure to buy or to add something you did not need or want. Truly an unique buying experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience!

By Jengram1972 on 9/5/2018 at 2:03 AM.

Very friendly! Wonderful people! Great atmosphere overall! Best car buying experience so far! Would absolutely go back as well as recommend to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A new evolution in car buying experience..

By Infiniti Lovers..doris and ted on 7/28/2018 at 6:27 AM. Helped by Jose Rodriquez.

Upon entering Infiniti of Boerne a couple of weeks ago; I felt like an honoree at an event. My husband and I were greeted warmly and professionally by Tim Hejl, a salesman with whom we had a scheduled appointment prior to visiting the dealership. Tim immediately commenced to make us very comfortable by offering coffee and other refreshments. Without further to do he took us out to the vehicle that, in fact, we had admired upon entering the dealership, not knowing that the 2017 Qx30 infiniti vehicle would be ours within thirty minutes after we entered the dealership. Yes thirty minutes..The personnel at this dealership are so well connected that we were able to complete finance paperwork with J. Michael Crittenden, a true professional .within twenty five minutes. Afterwards we were introduced to other personnel aligned with the sale, to include the Manager. All of the individuals mentioned were friendly, professional, adding to a welcoming atmosphere. We were then shown the service area, vehicle maintenance. We were greeted by a super nice service manager, Jose Rodriquez, who pointed out the key functions of the vehicle that we had purchased, along with showing us the service maintenance area. Before we left this spotless facility, we were given a complete tour of the beautiful dealership, a spacious and fully equipped waiting room, to include the beautiful and impeccable state of the art bathroom facilities.. Lastly, visiting this dealership was a real pleasure, so relaxing, no stress or fuss, and most of all my husband and I appreciated that there was a place for everything and everything in its place. Not outside sales personnel waiting to pounce on the first customer to drive up, unlike a lot of other dealership that I have visited in the past, where salesmen are all in clusters in front of the dealership.. I highly recommend this dealership to anyone looking to find personnel who subscribe to excellent Public Relations...Infiniti of Boerne is a top notch dealership. The personnel are there to serve you by rolling out the Red Carpet during each juncture of your car buying experience . Your every request is tailored to meet your needs, and let me tell you, the personnel at Infiniti will meet and exceed your expectations for the duration of your vehicle ownership. It is a pleasure to write this review! Doris Baldwin.... .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience extraordinaire

By beckyt on 7/7/2018 at 7:58 PM.

Thank you for all of your help and you’re timeless efforts finding the car that I really wanted. I would highly recommend Infiniti of Boerne. Customer service and the service department are more than you can ask for. Thank you James for working so hard and finding my new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First class!!!

By Infiniti123 on 7/3/2018 at 1:27 PM.

I love my new QX80 and my experience doing business with Infiniti Boerne, Tim Hejl and everyone else I dealt with was professional and sincere! I’m afraid I would have bought a car even if I didn’t find one I liked, just for the quality of customer service! ;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a pre-owned qx80

By Rlza on 6/30/2018 at 8:26 PM.

James in sales was wonderful to work with. The dealership offered great customer service! The process was a bit longer than we hoped, but the overall service was amazing.

I would recommend this dealer.

Overall Rating

4.5  

5   Overall Experience
4   Price

Great experience

By RogerE on 6/22/2018 at 2:48 AM.

An overall wonderful experience . Well informed and very professional. James was very knowledgeable, patient and thorough; he ensured all details were complete and provided a complete review of the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and friendly!!

By Ayden_Barrera on 6/16/2018 at 6:49 PM.

For being a first time car buyer the experience was amazing! Salesman wasn’t pushy and very helpful when purchasing my vehicle. Would definitely recommend buying a car from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Infiniti of Boerne!

By RD on 6/17/2018 at 7:59 PM.

Really appreciate the help in getting our first Infiniti! Great experience and worth the drive down from north of Austin. Tim literally went the extra miles for us! Thanks much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Expierence and Customer Service!

By Shea712 on 6/12/2018 at 12:40 PM.

We had amazing customer service, were not pushed into something we didn't want to do and felt very comfortable from the minute we walked in. We would recommend Infiniti of Boerne to anyone looking to purchase an Infiniti!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keri Sandvig

By Keri Sandvig on 6/6/2018 at 2:19 AM.

Tim was great to work with and provided an over the top experience! Love love 💕 my new car. Can’t say enough about the professionalism. In summary, everything was perfect. Thank you again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST car buying experience ever!

By ZooksandYukon on 6/5/2018 at 1:47 AM.

Best service we have ever received at a car dealership! From the moment we inquired about a used vehicle, James never made us feel like we were at a car dealership. He spoke with my husband, told us what we could expect for our trade in, and we were able to make a deal before we even drove over an hour to see the car in person! From the moment we arrived, we were given free range to check out the Yukon without anyone breathing over us...oh, and paperwork was already in progress so we didn’t have to wait as long as it can take. The waiting area is very nice and clean and includes complementary snacks and drinks while you wait (maybe 20mins) to sign paperwork. Easiest experience ever buying a car!! Very friendly unlike anything we’ve ever experienced. Would definitely make the drive to see them again in the future. Thank you James!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Bought a car

By Deb on 6/4/2018 at 1:50 AM.

Very personable salesman. Knows their product. Not pushy; informative. Beautiful car! Made the process much easier than past experiences. Got the car on the show room floor-wish I could have drive. It out “that” door!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worked with price and sold a good vehicle

By Luther44 on 5/31/2018 at 9:41 PM.

I’m happy with the way I was updated on the vehicle and the purchase itself was painless. James was helpful and willing to make the deal work well for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will be back!

By Capris on 5/26/2018 at 11:31 PM.

Without hesitation the best car buying experience from the moment I walked in. It didn't stop when the sale was complete it continued over to the service department.

I would recommend this dealer.