Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By iozzfran on 1/18/2018 at 8:47 PM.

I get a new car every three years and dread the process, so much that I'm almost never as excited as I should be about my new car. Rishi is hands down the best person I've worked with. He was quick to reply, extremely professional, and took the time to make sure I was comfortable with the deal and excited about my new car. He even saw that I left some belongings in my trade-in and held them for me. Great people in this dealership but I'll share Rishi's name with anyone I know looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The best Customer Experience I ever have

By InfinitiQ50 on 1/11/2018 at 7:53 PM.

Excellent customer experience all across the organization, I mean, from the front desk to top management. Everyone was very helpful, understanding our requirements and giving us the best options to fulfill our needs. Our appreciation to Joe, Bob, Jacob, and the full staff of Infiniti of Clarendon Hills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Customer Service and Prices

By Jason E on 1/9/2018 at 5:10 PM.

Bob Polanek personifies Infiniti Clarendon Hills with his top notch customer service and making sure he gets his customer the best deal. He also went above and beyond to be available after the purchase for any questions or follow-ups. I'd highly recommend Bob and Infiniti Clarendon Hills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Know How

By InfinitiQX60 on 12/31/2017 at 10:54 PM.

John was right on Point and knows exactly what we are asking for. Wife is happy with the vehicle and impressed with the sale/service

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car

By Just another car shopper on 1/3/2018 at 5:42 PM.

Great people over there! Very nice and professional didn’t try to sell me extras I didn’t want. Thanks Andreas for all your help.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Great experience, but have constructive feedback

By Ryan Atkins on 1/3/2018 at 8:10 PM.

I was in the market for a vehicle and had a long string of sleazy dealership experiences from Nissan Autobarn of Evanston and Grossinger Kia - DO NOT go to those places. I was being seen as a number there and had very little time with the cars. The salesman spent more time with what my pocketbook could offer. These dealerships also did a negative number of wrong doings on my credit, which wasn't great to begin with. INFINITI of Clarendon Hills was a recommendation to me from a colleague for quite some time, and each time I stated that I didn't want a luxury car - can't afford, but cool to have. After having my string of bad experiences, I was talked into working with them. My colleague actually helped formulate the deal, as that was also a pain point for me. INFINITI of Clarendon Hills immediately asked if I wanted anything to drink. We spent a lot of time with the car (2015 Kia Optima). My overall experience was really great and they worked with my credit situation and got me the best deal I've ever received (for my situation). After spending about 4 hours at the dealership, I drove away with the car - happy as ever. However, while engine was pretty much new with only 28,700 miles - it really needed better tires and brakes, which I later realized. I wish I had asked them to service for those. I also wish they had just made sure the car was set to go. The price of my car was a fraction of what they'd get for an Infiniti, so I don't understand why the brakes and tires were neglected, so the car wasn't entirely 100% up to date. They could say, "Well, we aren't a Kia dealership", however, they ordered a Kia license plate holder as it was required by law, and installed that just fine. Brakes and tires will have to be a service to get done in the near future. That is my only complaint, prompting my 4 of 5 stars. I'm mad at myself for not asking about it, but I do wish they had just done that work - the rest of the car was spotless. In closing, the car is really very nice - nicer than I anticipated to get. It almost looks brand new. If it weren't for the brakes and tires, I'd consider it brean new, basically.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good Experience

By Matt L on 1/3/2018 at 3:57 AM.

Picked up a Q50 at the year end sale, John was great he answered all my questions patiently and we worked out a solid deal in a relatively short period of time. I appreciated the low pressure sales approach and smooth buying process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

car buying

By tomatillo on 1/3/2018 at 3:25 AM.

After some research and a few emails, was able to speak with Greg over the phone about purchasing a car. He was very helpful and knowledgeable. He explained the options I have and the steps I need to take to get approved to purchase the right car for me. Will definitely purchase a car with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job Eric

By Fallyn B on 1/2/2018 at 11:59 PM.

Go see Eric! This was an absolutely pain-free car buying experience. Eric did a great job of explaining my options, reviewing his inventory, and providing a price that was comfortable to my budget. Very little back and forth, no "checking with the manager," etc. I will definitely be sending friends and family his way. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience - Again!

By Joe D on 1/2/2018 at 8:31 PM.

I came in looking to trade-in my Infiniti for another Infiniti. From the start Rishi understood what I was looking for and walked me through all my options. I tried multiple cars and came to agreement on price and terms very easily. They always make it easy to come back to do business. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Melvin Thomas on 1/2/2018 at 3:32 AM.

John was very helpful in our search for a used vehicle. He understood our needs and budget so he was able to locate a few cars that were in our price range. Afterwards, him and his manager stayed late to make sure that we reached a price that we both agreed on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Polanek, Infiniti of Clarendon Hills

By holycross71 on 1/1/2018 at 8:04 PM.

Bob Polanek made my wife and me very comfortable with our purchase. An exceptional professional. Highly knowledgable about the product. The delivery process was the best! We learned all the features of the car and felt we had a dedicated tech support person to help with questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!

By Lgiacalone on 1/1/2018 at 7:47 PM.

Bill made purchasing my new car very easy. He listened to what we wanted and needed, and even my favorite sports team. My new car had A Cubs sign as I got the keys :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QUICK CAR BUYING EXPERIENCE

By SANDRA33 on 1/1/2018 at 1:03 AM.

JOHN M. WAS A GREAT SALESMAN. FRIENDLY, KNOWLEDGABLE, AND ABSOLUTELY NO PRESSURE TO BUY. GOT ME THE CAR I WANTED AT A GOOD PRICE. WILL RECOMMEND.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By JGarcia on 1/1/2018 at 12:26 AM.

Great service department. Car needed an alignment after i bought it and everything was quick and hassle free thanks to my advisor Mike! Always gonna come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jannet123 on 12/31/2017 at 7:58 PM.

We has been researching and shopping for a car for several weeks as my old car met it's fate when a tree fell on it. It was totaled! Needless to say, I was devastated because I loved that car (infiniti fx35) and had not had it for that long. The folks at the Infiniti of Clarendon Hills helped us out tremendously. The professionalism and honesty of Steven Johnson was refreshing as we had met with several car salesmen and were just simply burned out from the sales pitch we had already been subjected to. He worked tirelessly to assure that we were happy and we indeed are with him and the others who helped make the purchase happen. If you are looking for an infiniti, I highly suggest you start here with your search. We wish we had. Thanks to Steven and all of those that helped with my QX60 purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, low pressure sales experience.

By JP Sports Sedan on 12/31/2017 at 2:56 PM. Helped by Jalin Mayberry.

I would highly recommend Infiniti of Clarendon Hills. I bought a Q50S and everything about the experience was easy and enjoyable. They ley me test drive multiple configurations, let me go home and think it over without pressure, and gave me a great price with a minimal amout of negotiating. I particularly liked the end of the experience where different individuals with different areas of expertise took you though the end of the process, finishing with Jalin Mayberry who made sure all the settings in the car were exactly as I wanted them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Terrific Experience"

By MonikaS on 12/31/2017 at 5:34 AM.

My experience was great when buying my new car especially with John Mekhiel being my car salesmen. This was my third time buying a car and it went way better than my last two times at different dealerships. I was not pressured to buy the car and John really explained everything about the car being every knowledgeable. This helped a lot because I was very aware of what kind of car and deal I was getting, making me less stressed. John was very kind and helpful as a person and salesmen. I would most definitely recommend him to friends or even anyone looking to purchase a car with INFINITI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Mdleblanc84 on 12/30/2017 at 7:49 PM.

I was so pleased with my experience with John. He made the process so easy and truly worked with me to get the car I wanted. He was knowledgeable, pleasant, honest. I would highly recommend him and this location for leasing/purchasing your dream vehicle. Jacob from the finance department was wonderful as well. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Sridhar on 12/30/2017 at 5:36 PM.

I recently bought Qx60 form infinity of Clarendon hills even though I live in Naperville I came to this dealership because they offered me the best price compared to all the dealerships in and around Chicago land area.My sales representative was John is was an excellent in taking care of us.He went above and beyond in answering all our questions and made the transaction smooth we were able to close on the same day. Thanks a lot John And John the branch manager was awesome guyWe really liked the way he deals with the customers. I give this dealership 5 star rating.

I would recommend this dealer.