Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By kenzie on 8/9/2018 at 4:42 PM.

Very impressed by the timeliness of the service. The service representative kept me abreast of the cost and the work to be done to get my approval.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience at Coconut Creek was a “breath of fresh air.”

By Ebmartinez52 on 8/3/2018 at 5:38 PM. Helped by Raymond Camacho.

I was very impressed when I walked into Coconut Creek Infiniti. I went there to test drive the QX50 and rode out a happy camper! My salesman, Raymond Camacho, was absolutely amazing and he treated me with the utmost respect from beginning to end. Although I had to travel some distance to Coconut Creek, it was well worth it! Kudos, to the Raymond and the rest of the staff for their remarkable teamwork efforts.. If you’re looking to purchase an Infiniti, I would definitely recommend Coconut Creek for your shopping needs. Tell them Evelyn M. sent you! 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience in getting a new car

By mramie on 7/26/2018 at 1:50 AM. Helped by Demitrius, Larry Ramie and can’t remember the name of the third agent..

This experience has been a very fulfilling in my leasing a brand NEW car. Exceptionally great customer by ALL involved in this deal! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership I encountered

By Nursing143 on 7/19/2018 at 3:17 AM. Helped by Yamil Abed, Phillip Sherlock.

This has been by far the best experience I encountered in getting a new car. Prior to coming here, I visited numerous car dealerships and was stressed, exhausted, and defeated in getting a new car. This dealership exceeded my expectations and treated me like family from the moment I walked through the door. The car salesman, Yamil Abed, went above and beyond to help me and was patient, honest, and attentive throughout the whole process. With his hard work and dedication, I was able to get my dream car!!! The manager, Phillip Sherlock, also went above and beyond in helping me throughout every step. They have made buying a new car non-stressful and simple with their expertise, hard work, and dedication. Thanks to Yamil and Phillip I am now driving my dream car. Words cannot even express how grateful and appreciative I am for everything they have done for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By xxxxxxxxxxx on 7/14/2018 at 1:23 PM. Helped by Nash.

Nash always takes great care of me and my vehicle. Would definitely recommend this dealer. All employees friendly and professional. Waiting lounge is extremely nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman

By LTSoFL on 6/29/2018 at 1:54 AM. Helped by Lillie McCoy.

I went to Infiniti to purchase a Q70L. Martin worked with me for days to assist me with getting the right Q70L. He was able to negotiate some things I wanted added to the car before purchasing. I considered these things to be deal breakers for purchasing the car and he was able to get them for me at no extra charge. He is very personable and super pleasant to deal with. We were at the dealership for quite some time, so he even offered to buy my family and me lunch. If you are looking for great customer service and someone who really cares abut the consumer, Martin Greenberg is your salesman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience!

By MarkP on 6/27/2018 at 10:04 PM. Helped by Martin Greenberg.

Our experience with INFINITI of Coconut Creek was above and beyond what we had expected. From our initial visit to the final sale, we were treated graciously and respectfully. Our sales person, Martin Greenberg was very knowledgeable, personable and patient and he truly helped us by answering all of our questions and concerns. As seasoned car buyers, we couldn’t be happier with his commitment to us. We also would like to thank Lily McCoy, our finance officer. She too was so pleasant, personable and knowledgeable. As Audi car buyers, this is our first INFINITI purchase. The asking price and the final price of our Certified Pre-Owned INFINITI Q60 as well as the offer on our trade was more than fair and reasonable. Thank you INFINITI of Coconut Creek

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer and sales service

By Sage3825 on 5/1/2018 at 9:44 PM. Helped by MJ.

Moron after moron. This dealership is for people with no high expectations of customer service. Actually, with the expectation of zero customer service. Disgraceful. I’ve never been to a more laughable dealership. Wound up buying a Lexus, Jeep and VW from other dealerships the next day.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leasing new car

By johnnyd0515 on 4/22/2018 at 8:03 PM. Helped by Yamil, Abed.

We walked in and by far, the friendliest group of people who worked fast and hard. We walked in with 2 hours until closing and we left with our new car before those 2 hours were up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience

By sonif on 4/16/2018 at 12:00 AM. Helped by MARTIN GREENBERG ,JEFFREY POOL, LILY MCCOY , LARRY RAMIE.

I have purchased many cars in my life. Infiniti of Coconut Creek by far was my best buying experience. My salesman Martin Greenberg listened to all my needs before showing me his inventory. The sales manager Jeffrey Pool was professional and was involved from the beginning to the end . Larry Ramie the finance director was FANTASTIC ! Lily McCoy the finance manger made the final sale quick and easy. I highly recommend Infiniti of Coconut Creek .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best customer Service !!!

By Fred W. on 4/15/2018 at 11:28 PM. Helped by Martin Greenberg , Jeff Pool , Lilly McCoy.

I just wanted to share what a wonderful experience I had at Infiniti of Coconut Creek. What an amazing experience ! We wound up buying 2 new cars. Dealing with Salesman Martin Greenberg , Sales Manager Jeff Pool , and Finance Manager Lilly McCoy the best car buying experience that I have ever had !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By bdarkhabani on 4/13/2018 at 1:29 AM. Helped by Moe Nadar.

I leased a car from Moe, he was awesome and funny and I enjoyed working with him. I will come back to lease from him again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Wilmise on 4/11/2018 at 6:53 PM. Helped by Yamil Abed.

Great experience thus far with a salesperson!..Yamil is a great person. He was able to answer all the questions I had about the vehicle. He was able to offer a great deal and I'm happy I was able to take the deal. Thanks again Yamil!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By CelsaCar724 on 4/11/2018 at 5:49 PM. Helped by Yamil Abed.

We bought an Infiniti certified pre-owned from Yamil Abed. We had been looking at several dealers before coming to Infiniti of Coconut Creek, we were lucky to find Yamil who was patient and very informative through the whole process. We are definitely coming back when we need to buy a car again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Moe Nadar was Amazing

By cammyp on 4/9/2018 at 9:16 PM. Helped by Moe Nadar.

I have bought 2 Infiniti's from Moe within the past 6 months a 2017 Q50 & Q60. Moe was extremely knowledgeable. His attention to every detail was even more impressive. I only wanted to work with Moe when I went back to purchase the Q60. Moe is the #1 go to salesperson at Coconut Creek Infiniti. Also impressed with the staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Moe Nadar is the man

By Badia on 4/6/2018 at 1:16 AM. Helped by Moe Ziad Nadar.

I bought a new 2017 QX30s from Moe. He was the ultimate sales professional. He was caring, knowledgeable, reasonable and detail oriented. I love my vehicle so much and I love the dealership. Their service department is great and I will recommend them anytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism

By Haithum on 4/6/2018 at 12:29 AM. Helped by Moe.

I walked with Moe and he showed me every single feature and answered all my questions I would recommend this place and Moe to everyone Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Regie was very friendly and helpful with everything.

By Pepe cardona on 3/15/2018 at 5:39 PM. Helped by Regie Rivera.

I came in not really knowing if i wanted to buy or lease my next vehicle and regie helped me figure out that a lease was the way to go in my case. I am really happy with the car and service i received and will be coming back when im ready to get in another vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Poor Business Minded People

By Howard Goldberg on 1/17/2018 at 5:22 PM. Helped by I don't remember.

I have been leasing Infinity's for my wife for the past 10 years from Infinity of Coconut Creek. At current end of lease last month, I went back to Infinity of Coconut Creek to get a price on a new Lease for her. Before closing the deal they sent their inspector outside to go over the car I was returning. The mileage was under where it should be, the tires were almost new as I changed them 3 months prior but there were a few small scratches on 2 or 3 places. Nothing big. The guy seemed like he was going over the car with a microscope. I told him that I didn't lease the car to put in my living room but to drive it. The ware & tare was well within the scope of normality for a 39 month old car. They told me that there would be between $1,000 - $1,500 worth of repairs on the body. I got that feeling in my stomach when you know that someone is trying to rip you off. I laughed at them as I said goodbye, got in my car and drove home. BTW, I happened to drive by Infiniti of West Palm Beach the next week and told Adam what had transpired and he gave me an even better deal than Coconut Creek and they also found my car to be within acceptable ware & Tare standards. Coconut Creek, you have lost a good & loyal customer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

All Talk, lots of promises unfulfilled

By Tspiegy on 1/3/2018 at 2:42 AM. Helped by Laura Herreno.

Laura Herreno was a huge disappointment. She made multiple promises least of which that paperwork would be ready, I.T wasnt When we arrived. She offered one deal and the. Changed the numbers, she didn’t show her face when we arrived and nothing was completed after being told we had very limited time. We could have done to a dealer closer but believed all of her promises. Also, offered service deals and did NOTHING. Never responded when she knew we were dissatisfied. Just a horrible experience. Would never return to this dealership. Sad as this was the 4th Infiniti we have purchased. WORST EXPERIENCE.

I would not recommend this dealer.