Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERIVICE - SEE STEVE BUSSIUS, WONDERFUL DEALERSHIP

By turboluvax2 on 10/4/2018 at 5:30 PM. Helped by Steve Bussius.

I moved to Florida about 3 months ago and was concerned about where I should take my car for service. In the state that I used to live in, I used the dealership where I bought my Infiniti and was always pleased. In my new home, I chose to use a dealership and had the choice of two Infiniti dealerships and chose to go to the one in Coconut Creek. What a great decision!! Upon my arrival I was greeted by a very nice person who set me up with a very friendly and professional service representative, Steve Bussius. Steve has been wonderful! Very caring and understanding, and professional of course. I needed new tires and he found a special that he could honor which saved me the cost of one tire as the special was buy 3, get the 4th for $1. I couldn't have been more pleased. I highly recommend this dealership. Their employees are very friendly and professional and provide great customer service. I won't go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Responsive and Caring

By Dcha on 10/1/2018 at 1:24 AM.

Ralph always makes us feel welcome and cares about our family’s needs. This is our 4th Infiniti, and we couldn’t be happier! Ralph was reasonable and flexible when helping our family after an accident. My family chose INFINITI for the fourth time because our QX80 saved us from very serious injury. The car’s safety features did everything they were supposed to do to keep us safe. We are very grateful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

took my car in for service BILL assisted me

By SterlingC on 9/19/2018 at 12:52 PM. Helped by Bill Ediewardo.

Went in for service BILL assisted me and mom swiftly with getting us a loaner car and called me an hour later explaining to me what the problem was with my vehicle and the pricing about 2 hours later he calls to tell me everything was done and they also completed extra maintenance work that my warranty covers so I wouldn’t have to come back for it A1 Service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership - from sales to service.

By RobbieRay_Boca on 9/18/2018 at 2:12 PM. Helped by Service - Nasheem Saleem.

Over the last 10 years or so, I have purchased 3 cars from Infiniti of Coconut Creek Infiniti. From Sales to Service I have always left the dealership happy. I have purchased cars from some of Infiniti's competitors over the years and I have yet to work with anyone as professional, efficient, friendly and honest. My father worked in the car business for many years and it has become something of a running joke between us that whenever I leave Coconut Creek Infiniti I will relate my experience with him and everytime he says something like "I have never heard of a dealership doing that". I recommend them (specifically Ralph from Sales and Nash from Service) to anyone looking to purchase or service a vehicle. RS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Tenille on 9/15/2018 at 3:11 PM. Helped by Frank guidice.

I go there to get an oil change every 4 months, , for they provide the best rate around town and going there I know I’m getting it properly! They are customer service friendly and professional.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold us a CPO that was previously stolen and damaged

By Mkerns22 on 9/13/2018 at 11:50 AM. Helped by Mike Crowley, General Manager.

DO NOT contract with Infiniti of Coconut Creek dealership!!!! Infiniti of Coconut Creek sold us a Certified Pre-Owned Infiniti vehicle with the representation of a clean vehicle history. However, WE recently discovered that the vehicle previously had a stolen-recovery police report with an insurance payout of over $14,000 in mechanical damages and over $3,000 in body damage. The vehicles history was all documented in the Infinitinet DBS National Service History, yet Infiniti of Coconut Creek proceeded to certify this vehicle, advertise it and sell it as a clean “Certified Pre Owned”. This dealership knowingly advertised and sold this vehicle with misrepresentation. We contacted Infiniti of Coconut Creek the same day we discovered the actual vehicle’s history and they refused to rectify the situation to make us whole. TERRIBLE DEALERSHIP PRACTICES, DO NOT DEAL WITH INFINITI OF COCONUT CREEK!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEXT BEST THING TO BEING THERE-HOME

By The Three JRs on 9/8/2018 at 12:54 AM. Helped by Naseem Saleem.

My wife, my son and I all have our cars serviced at Infiniti of Coconut Creek. My son decided when it was time to purchase a car that it had to be an Infiniti. Just like I used to go to the same service garage with my father, my son and I have been going to Infiniti of Coconut Creek pretty much every Saturday, for a car wash and to see our friend who happens to be our Service Advisor, Naseem (Nash) Saleem. Nash is always genually happy to see us as we are him. Sometimes we talk shop, sometimes we just talk. He always has my best interests at heart. I trust this man completely. He knows when it comes to my wife’s Infiniti EX37 or my sons Q60, the bottom line is not the bottom line. The bottom line is always having their two cars safe and reliable. Of course I drive the fifteen year, (young 2004) Nissan Murano. Nash knows that I don’t need every T crossed and every I dotted. I just need a car that runs, is reliable, and is safe. A little rattle here or a little squeak there, if Nash says I can overlook it I do. If he says fix, I do that too. I trust this man and in his absence anyone in the service department completely. Nash is very knowledgeable, not just about cars but on any subject. My son looks up to him and yes, I do as well. I cannot finish this review without giving a shout out to Miles who always greets us upon arrival with a smile, a handshake and a good word. He kind of reminds me of my uncle who I was always happy to see when I was growing up in New York. He’s a great guy. One day when Nash says It’s time to let the Murano go, I know My next car will be an Infiniti. An Infiniti purchased at Infiniti of Coconut Creek.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership...!!

By Perks on 8/23/2018 at 12:41 AM. Helped by Reggie Rivera.

Great salesperson and great customer service i would recommend anyone to go here to buy thier vehicle .. they treat you like they want your business... i must mention Reggie was exceptionally professional and explain all we need to knw up until delivery of the vehicle. He was also helpful when we call him days after with questions about our new sports Infinity Q59

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By kenzie on 8/9/2018 at 4:42 PM.

Very impressed by the timeliness of the service. The service representative kept me abreast of the cost and the work to be done to get my approval.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience at Coconut Creek was a “breath of fresh air.”

By Ebmartinez52 on 8/3/2018 at 5:38 PM. Helped by Raymond Camacho.

I was very impressed when I walked into Coconut Creek Infiniti. I went there to test drive the QX50 and rode out a happy camper! My salesman, Raymond Camacho, was absolutely amazing and he treated me with the utmost respect from beginning to end. Although I had to travel some distance to Coconut Creek, it was well worth it! Kudos, to the Raymond and the rest of the staff for their remarkable teamwork efforts.. If you’re looking to purchase an Infiniti, I would definitely recommend Coconut Creek for your shopping needs. Tell them Evelyn M. sent you! 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience in getting a new car

By mramie on 7/26/2018 at 1:50 AM. Helped by Demitrius, Larry Ramie and can’t remember the name of the third agent..

This experience has been a very fulfilling in my leasing a brand NEW car. Exceptionally great customer by ALL involved in this deal! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership I encountered

By Nursing143 on 7/19/2018 at 3:17 AM. Helped by Yamil Abed, Phillip Sherlock.

This has been by far the best experience I encountered in getting a new car. Prior to coming here, I visited numerous car dealerships and was stressed, exhausted, and defeated in getting a new car. This dealership exceeded my expectations and treated me like family from the moment I walked through the door. The car salesman, Yamil Abed, went above and beyond to help me and was patient, honest, and attentive throughout the whole process. With his hard work and dedication, I was able to get my dream car!!! The manager, Phillip Sherlock, also went above and beyond in helping me throughout every step. They have made buying a new car non-stressful and simple with their expertise, hard work, and dedication. Thanks to Yamil and Phillip I am now driving my dream car. Words cannot even express how grateful and appreciative I am for everything they have done for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By xxxxxxxxxxx on 7/14/2018 at 1:23 PM. Helped by Nash.

Nash always takes great care of me and my vehicle. Would definitely recommend this dealer. All employees friendly and professional. Waiting lounge is extremely nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman

By LTSoFL on 6/29/2018 at 1:54 AM. Helped by Lillie McCoy.

I went to Infiniti to purchase a Q70L. Martin worked with me for days to assist me with getting the right Q70L. He was able to negotiate some things I wanted added to the car before purchasing. I considered these things to be deal breakers for purchasing the car and he was able to get them for me at no extra charge. He is very personable and super pleasant to deal with. We were at the dealership for quite some time, so he even offered to buy my family and me lunch. If you are looking for great customer service and someone who really cares abut the consumer, Martin Greenberg is your salesman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience!

By MarkP on 6/27/2018 at 10:04 PM. Helped by Martin Greenberg.

Our experience with INFINITI of Coconut Creek was above and beyond what we had expected. From our initial visit to the final sale, we were treated graciously and respectfully. Our sales person, Martin Greenberg was very knowledgeable, personable and patient and he truly helped us by answering all of our questions and concerns. As seasoned car buyers, we couldn’t be happier with his commitment to us. We also would like to thank Lily McCoy, our finance officer. She too was so pleasant, personable and knowledgeable. As Audi car buyers, this is our first INFINITI purchase. The asking price and the final price of our Certified Pre-Owned INFINITI Q60 as well as the offer on our trade was more than fair and reasonable. Thank you INFINITI of Coconut Creek

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer and sales service

By Sage3825 on 5/1/2018 at 9:44 PM. Helped by MJ.

Moron after moron. This dealership is for people with no high expectations of customer service. Actually, with the expectation of zero customer service. Disgraceful. I’ve never been to a more laughable dealership. Wound up buying a Lexus, Jeep and VW from other dealerships the next day.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leasing new car

By johnnyd0515 on 4/22/2018 at 8:03 PM. Helped by Yamil, Abed.

We walked in and by far, the friendliest group of people who worked fast and hard. We walked in with 2 hours until closing and we left with our new car before those 2 hours were up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience

By sonif on 4/16/2018 at 12:00 AM. Helped by MARTIN GREENBERG ,JEFFREY POOL, LILY MCCOY , LARRY RAMIE.

I have purchased many cars in my life. Infiniti of Coconut Creek by far was my best buying experience. My salesman Martin Greenberg listened to all my needs before showing me his inventory. The sales manager Jeffrey Pool was professional and was involved from the beginning to the end . Larry Ramie the finance director was FANTASTIC ! Lily McCoy the finance manger made the final sale quick and easy. I highly recommend Infiniti of Coconut Creek .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best customer Service !!!

By Fred W. on 4/15/2018 at 11:28 PM. Helped by Martin Greenberg , Jeff Pool , Lilly McCoy.

I just wanted to share what a wonderful experience I had at Infiniti of Coconut Creek. What an amazing experience ! We wound up buying 2 new cars. Dealing with Salesman Martin Greenberg , Sales Manager Jeff Pool , and Finance Manager Lilly McCoy the best car buying experience that I have ever had !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By bdarkhabani on 4/13/2018 at 1:29 AM. Helped by Moe Nadar.

I leased a car from Moe, he was awesome and funny and I enjoyed working with him. I will come back to lease from him again

I would recommend this dealer.