Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Steven Graham is a great sales consultant!

By Flyboy on 1/17/2017 at 2:21 PM. Helped by Eli.

My wife and I recently returned to Infinity of Columbus to purchase her FIFTH infinity. Our sales consultant was Steven Graham whom we have dealt with previously. We always enjoy working with Steve because he is a consummate professional and I truly believe that he works very hard to get us the best deal possible. I like his personality and he is committed to making sure that we the customers are completely happy with the deal and with the vehicle. I absolutely hate buying cars with a passion but Steve thus far has been the only sales person I can find that takes the pain away. My wife loves her new Infinity and we got treated great by Steve and Infinity of Columbus. We worked with Eli in financing and he too was very professional and treated us great and completed all of the necessary paperwork with ease. This was an outstanding experience at Infinity of Columbus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic sales, service and finance team

By Youdidit on 11/17/2016 at 4:06 AM. Helped by Andrew Brownlow and J.R..

My wife and I purchased a certified pre owned vehicle recently from salesman Andrew Brownlow. The infinity Q56. Immediately from the phone call inquiry to Andrew when I told him the vehicle I wanted to test drive he had it ready in 10 minutes as I was in route. Impressive because I made it on time to family photos that morning and surprised my wife. Another nice perk to me was that when I returned the car I met Andrew and J.R. the sales manager to talk price. There was no sales manager hiding behind a mirrored wall and these guys were great. I am particular and requested new ceramic brake pads be installed by their service team. The brake pads on the car were new, however ceramic pads in my opinion are higher quality and will not leave thick black metallic brake dust on these pretty '22 inch rims. The service writer invited me to view my vehicle as the car was on the lift and took additional strides which earned future business of ours. The service waiting area was clean and large which makes me happy knowing my wife will be comfortable if waiting on routine maintenance. We are a busy family and yet reserved when making any new large asset purchases. We were very happy here, comfortable and no pressure. Thanks Andrew for doing what you said you would do even after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infiniti of Columbus Experience

By RPOWE on 9/30/2016 at 3:07 PM. Helped by Elie Hachem.

I recently purchased a 2017 Q60 from Infiniti of Columbus. I worked mostly with Elie Hachem. Even after doing research, I wasn't sure what to expect from the brand or from this particular dealership in terms of overall experience. I have to say that I was pleasantly surprised. Elie in particular was incredibly great to work with. He was very welcoming, engaging and thorough. He was also very knowledgeable about the Infiniti brand and products. Most importantly he did not pressure or rush me into purchasing something I did not want. He made sure that I was satisfied and gave me an opportunity to think about my decision... which was very much appreciated. He also came in on his day off to close the deal! This in my opinion is going above and beyond. The other Infiniti of Columbus dealership associates were also very welcoming. The dealership sales office and service area were very nice, clean and modernly appointed (very classy). Coming from Acura, this experience has made me proud to be a part of the Infiniti family. This brand is definitely going places. I am also very happy with my purchase and would recommend this dealership and specifically Elie Hachem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By Pissed traveler on 9/4/2016 at 4:00 AM. Helped by Steven Graham.

Found an SUV on autotrader and went to the lot, was greeted by Steven who was very helpful and not pushy whatsoever. They had the best detailed vehicles of any used cars I have seen in recent history, this was huge to me compared to driving hundreds of miles for rough misrepresented cars. The process was very painless to buy the Suburban and can actually say my salesman was a pleasure to work with. Again, thanks Steven and I will be waiting for my invite to your next famous cookout with that outstanding BBQ paste

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional is an understatement!

By des8 on 7/14/2016 at 6:15 AM. Helped by General Manager.

Our friend bought a used 2015 Infiniti a few days. She made the mistake of making sure there wasn't anything wrong with it. There were chips on the back and a dent on the side. She called Infiniti Headquarters and told her because it is a used car, they can do nothing but went through the checklist of everything should have received with the car. They forgot the car mats; so she decided to go back and asked if I would come. I went with her again, pulled up and they raced out to give her new ones. She asked for the sales manager and was told he was busy (which I found out later they said this to her every time she called AFTER she bought the car with CASH). She pointed out the problems and the sales guy told her to talk to the manager because there was nothing he could do. We follow right behind the salesman (who turns to face the sales manager) where he tells the sales manager my friend's issues, he then said, 'I don't care, where is she?' The salesman looked at him strange because I am right behind the sales manager at this point. The salesman says my friend is outside because she went to bathroom, which I didn't realize due to the OUTRAGEOUS remark the sales manager made. The sales manager stormed off. My friend comes back and I told her the story, after 15 minutes, the sales manager comes over and doesn't greet us, just asks about the xxxx car mats. My friend demanded that he fix the other issues. He didn't hold the door open for us just walked out and said 'What are you talking about?' She shows him both issues and at first acts like they are nothing, that he can barely see them, which was the most condescending gesture I have ever seen with my own two eyes. She then demanded he fix them, in which he told her all used cars have scratches, dents and issues. She started getting really mad, so I said, 'The issue here is, she paid for this car with $33,000 CASH, couldn't...' The salesman interrupts me and says I have customers who pay cash. In which I responded, well I know plenty of wealthy people and they don't. He then continues by saying to her, "I gave you car mats for free!' I said, 'She's not happy and she's your customer, shouldn't you...' Interrupts me again by saying, 'You're not my customer, I don't care what you think!' I told him, 'Stop interrupting me and I'll never buy car from Infiniti' He then started telling my friend that he will have someone take care of it now. I then asked him 'Where are the women sales people, because I haven't seen ONE YET!' He stormed off again. The salesman with the car mats took the car back to service to buff and fix the issues. After all the customers left, the salesman brought the car back and it looked just the same. He left the window down and it was raining and blatantly repeated, 'There's nothing else we are going to do' My friend continued to argue and I told her to move on and NEVER BUY AN INFINITI AGAIN, especially when you have $33,000 CASH. I've never been so insulted in my entire life and it wasn't even my problem. I was there for my friend and he treated me like I was a nothing and a nobody. I will make sure to tell everyone and anyone about how disrespectful these people were to my friend and I. Definitely will be posting all over the internet until these people set it right for my friend.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Shop Elsewhere!

By sjones6321 on 4/16/2014 at 9:07 PM. Helped by Joshua Rich.

I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Volkswagen Jetta from them a few months ago. I test drove the car in the rain and liked everything about the car. I asked if it had a keyless entry remote and an owners manual and they stated that it did and were inside in a closet in the building. They let me use the valet key for the test drive and the owners manual was not inside the glove box...so I trusted them that they were telling the truth. I went home and sat on the decision and them made an offer two days later. After I sent an offer they kept calling me asking if I would pay more and I said "No, I want to stay under this price, take it or leave it." Finally they accepted my offer after calling me 4 times. I signed the paper work and was ready to get the keys and title and asked them if I could have the remote and owner's manual. They stated they did not have either. I was not happy but said okay, that is fine I will just buy them offline. I then went out to the car and drove home. I noticed on the windshield it was SCRATCHED all across the shield from the windshield wipers. I understand that I bought the car as is, but I never saw it during the test drive because it was pouring rain the entire time and I thought it was from bugs being smeared on my drive home. I NEVER thought a dealer would sell a car like this. Well I decided to buy a new windshield because I knew they would not fix it since I bought it AS IS. It gets worse.....One of the tires had a plug in NO JOKE the wall of the tire. You are NEVER to put a plug in the wall of a tire because it can blow out! So I had to purchase a new tire. Which good thing I did because the previous owner drove on a flat for a long time and ruined the belts in the tire. Then to top it all off I now have an oil leak. When they received the car they changed the oil and never tightened the filter up enough apparently and I thought that was the issue so I changed the oil and filter just to be certain it was okay. Well it appears that the filter housing has a crack in it. The car is only a 2009 and I have had it since December spent $550 dollars on and it is only April. These problems are not Volkswagens fault but Infiniti of Columbus, they should have fixed the problems before it ever was placed on the used lot. I suggest you just take your business elsewhere, they are liars, scammers, and not easy to work with. I could go on and on. BE SMART & SHOP ELSE WHERE!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Steve Graham was great. He listened to my needs and...

By gscpar on 8/17/2013 at 3:40 PM. Helped by Steve Graham.

Steve Graham was great. He listened to my needs and found a car not only in my price range but it was what I wanted. The friendliness of all of the staff was excellent all the way to the finance man. They cleaned the car and explained all the options. Steve programmed everything down to the clock. This was the best car buying experience I have ever had. Thanks Infiniti of Columbus.....................I highly recommend them. G. Steve Curl

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We felt absolutely no pressure at this dealership. Radu...

By thikku on 3/3/2011 at 12:46 PM. Helped by Radu, Tom.

We felt absolutely no pressure at this dealership. Radu was the sales consultant who came out to help us. He was very friendly and professional. We were upfront with Radu that we planned on checking out Lexus as well. We went out for a test drive and then sat down to go over car specifics and pricing. My husband and I were sure that we were going to overpay, because we don't like to haggle. We knew from the Kelley Blue Book site what would be a fair price for the car. We ended up getting a price better than the Blue Book price. This was without any haggling on our part. Tom in financing also went out of his way to get a rate better than the low rate our bank was offering. I must say that I would definitely recommend Infiniti of Columbus and Radu. By the way, it was not our intention to buy a car that day, but because we felt so comfortable working with Radu and because we liked the EX35, we didn't want to deal with any other salesman or dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Steve is a very dedicated salesman. He stayed hours after...

By ruby 6028 on 7/31/2010 at 7:24 PM. Helped by Steve Grahm, Tom Wiertel.

Steve is a very dedicated salesman. He stayed hours after his scheduled time to take care of me and explain all of the functions on my new Infiniti. Tom in financing was very personable and a pleasure to deal with. There was no pressure at this dealership to buy a car, they let the quality of the Infiniti sell itself.

I would recommend this dealer.