Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Go see Joe!

By CJ in Franklin on 12/15/2018 at 2:35 AM. Helped by Joe Macke.

I’ve purchased two vehicles from this dealership. I always enjoy working with them because they make the process so easy. The salesman are good to work with as is the Sales Manager, Joe. Joe helped us find exactly what we were looking for and made it an overall enjoyable experience. I’d highly recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great non typical auto buying experience

By Jerbear on 12/13/2018 at 6:44 PM.

The buying experience was first rate. Steve showed me multiple vehicles to consider. He was very knowledgeable on all the vehicles. There was not the typical salesman to manager to salesman to manager negotiation. Once I determined I wanted to buy a certain vehicle it was a quick negotiation to the price I needed. They helped with giving me all the corporate discounts they could. I would buy for them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ldavis7951 on 12/13/2018 at 6:30 PM. Helped by Trey.

I needed a repair and it was handled quickly. The service team was friendly, efficient and attentive. Everything works great, as usual, and I’m a very satisfied customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key changes great experience

By bean0828 on 12/13/2018 at 4:17 PM. Helped by Jay Garner.

I came in to get my key fixed. Jay Garner was working with me. He was so nice and welcoming. I hung out in Cool Springs and Franklin all day because I live in the city and he was great about contacting me with updates and making sure my car was being handled in an appropriate timeline. Definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By CARGUY on 12/12/2018 at 5:39 PM. Helped by Tarron (cant remember his last name).

Dropped off vehicle with Tarronn for oil change and tire rotation. Tarronn was very professional and kept me updated during the inspection. Definitely a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag Inflator Recall

By Chaztunes on 12/11/2018 at 6:40 PM. Helped by Marc Cooper. Sorry I can’t remember the name of the service technician, but he was very polite as well..

Contacted this dealership after having a less than desirable experience regarding the Takata airbag recall at another dealership. Marc and his crew were diligent in their communications with me and performed the recall work (including replacement of the dashboard) within the estimated time. They provided a nice loaner car for a few hours while they were doing the work, which was very helpgyas we had several other errands to run that day. I was also grateful for the complimentary oil & filter change they performed, particularly since they use rhe same brand of oil that I use. They also performed a multi-point inspection so I would be aware of upcoming maintenance needs on the car. They did not pressure me to get this work done immediately; which I appreciate, since I perform most car maintenance at home. by the way, I have already purchased all the parts to perform the work they were recommending. Overall; I’ve had a very positive experience at Infiniti of Cool Springs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast service

By Chris12345 on 12/10/2018 at 6:08 PM. Helped by Michael in the service department.

I made an appointment for an oil change and it was done very quickly. I really appreciated the work done sooner than I expected. I was also greeted quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Tillman81691 on 12/7/2018 at 7:29 PM.

I was in and out in no time and my service representative was very professional and helpful. My car was returned in perfect condition. Would highly recommend!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Consistent, awesome service.

By Cooperlove on 12/6/2018 at 7:04 PM.

Ryan Dunning has always been consistent by staying in touch, sending reminders of service to be scheduled and keeping me updated on the progress of service, any additional service needed and costs without any pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eceptional Customer Service

By leneh22 on 12/5/2018 at 9:23 PM. Helped by Terron Henderson.

Terron Henderson was my service advisor and he was awesome. He informed me of the services needed and which ones were most important. I was able to use a loaner while they serviced my car and it was completed and the time promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Routine maintenance

By Mark on 12/5/2018 at 12:29 PM. Helped by Trey Billings.

Very thorough communication and timely service. Trey let me know the options that I had and was thorough with the explanation. Great service and service center

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Condy123 on 11/29/2018 at 3:34 AM.

Thanks for helping me with my oil change. Everyone was very nice and curtious. They got me in and out with a loaner quickly. I appreciate Ryan and the team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Great Service

By Fast Rabbit on 12/3/2018 at 9:47 PM. Helped by Michael Pickens.

Cool Springs Infiniti always gets the job done in a professional, courteous manner. Very nice to leave in a clean car. Great experience and thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By Debardelaben70 on 12/3/2018 at 2:34 AM.

Justin Burdine was awesome and friendly he listened to me and and ask me what I needed done on my car got it done. He really took care of me

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
5   Quality of Work

Service Issue

By bobschwartz@comcast.net on 12/2/2018 at 5:03 PM. Helped by Mark Cooper.

Everything was great, except that when the actual issue proved to be different than the assumed issue, I wish I could have been consulted on the decision made. Not totally happy with the outcome. Maybe several hundred dollars wasted.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

quick and easy every time i bring in my car for service

By Debbie on 12/2/2018 at 1:35 PM.

always efficient offer a loaner each time easy to make an appointment' quick follow up always conducts a thorough inspection of the vehicle always clean on pick up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

People make the difference

By Rich on 12/1/2018 at 6:46 PM. Helped by Mr. Cooper.

As with all dealers, Infiniti have their issues, especially when Corporate Engineers are slow or fail to provided necessary corrections or solutions to customer issues. In saying that, the Floor Service Tech and the Service Writer(Mr. Cooper) gets stuck in the middle. The chemistry between the employee and the customer is critical to the success of the Dealer's Maintenance Service efforts. The customer may not always like or agree with the solutions to issues that the Dealer Service Writer has to respond with. Mr. Cooper has always tried to work with the customer in the best and worse of situations. The dealer can be proud of Mr. Coopers efforts on behalf to Infiniti. Job well done..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with

By Laurie1130 on 11/30/2018 at 7:58 PM. Helped by Silvia Guadalupe.

I went in looking for a great car and worked with great people and got an awesome car. The employees were knowledgeable about their product

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair previous damage

By MikeC52 on 11/30/2018 at 7:00 PM. Helped by Michael Pickens.

My G37 convertible was repaired last yr and began to show signs of deterioration. Michael Pickens went above & beyond to have it repaired again to my satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Bob on 11/30/2018 at 12:04 AM. Helped by Michael McLain, Luz Ochoa, Debbie Vick, Allana Turner.

The process of buying the Infiniti that I wanted was easy I and was able to drive it home that night. The sales person was very professional and easy to talk with.

I would recommend this dealer.