Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Time for a New Car

By Ivy101417 on 10/17/2017 at 7:22 AM. Helped by Oswaldo Riveria- Excellant Service!!! Very Knowledable!.

I worked with a great team that ensured I was happy with my purchase. Each person made me feel valued as a loyal customer. The cost, inventory of vehicles was a plus. There were many cars to choose from in the inventory. Please contact Oswaldo Riveria or William Ng - Sales Consultant. You will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service at Infiniti of Elk Grove

By Thomas Drzemala on 10/11/2017 at 8:40 PM.

I have always been impressed with the Service that my wife and I have received at the Infiniti Dealership in Elk Grove. We have been to others and they do not even compare. They treat us very well and stand by their work. The hospitality is also outstanding. Once we experienced this, we have never again considered any other dealership. We are sold on Elk Grove Infiniti.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service department is great

By alowe30 on 10/9/2017 at 7:49 PM.

Service department isn’t a place where you want to come, just like going to the doctor. The folks at EG Infiniti are always so pleaseant and professional (a lilttle silly..lol) They really take care of your car not missing any details in maintenance. I appreciate that, it’s not just getting you in and out. No one wants to be treated like cattle. I’ve had my car for three years all work done only by them. Bought the car from EG Infiniti and the sales staff was very good as well. Thank you EG staff my written recommendation is long over due. Keep up the awesome work. Technology will never replace good old fashioned great customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Experience

By WillNAlma on 10/9/2017 at 3:37 AM.

My husband and I were looking for a car that met our special requirements. Christian went above and beyond to help us find the right car. I’m extreme happy with the decision we made and so thankful. We were greeted warmly by Christian, he offered us a beverage and went into detail about each car we looked at. We went home happy and with the car we wanted. Thank you Will and Alma Lee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best

By Wezey on 10/6/2017 at 11:02 PM.

By far the best staff I've worked with friendliness and most knowledgeable staff I've worked with I would definitely recommend them to anyone

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brake service on FX 35

By Otis on 9/29/2017 at 2:22 PM.

The service was fast fair and I felt the dealer ship had my best interest in mind. Ashley was great to work with and informed me about the recall for my vehicle. I was happy with my appointment as well.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Better of the Infinity in the Sacramento area

By Kelly Murray on 9/18/2017 at 10:56 PM.

Better service than Roseville or Fairfield. Very attentive to your needs and easy making appointments. The staff is very friendly and knowledgeable. Clean car every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Purchase

By HappyQ50owner on 9/15/2017 at 10:18 PM.

A HUGE thank you to Anthony, Steven, Will and Maritza for making our car buying experience a positive one! Anthony really listened to what we wanted in a vehicle (features, price range) and then showed us a vehicle that far surpassed our expectations. We absolutely LOVE our Q50. Steven kept the financing side of things as painless as possible and explained each form completely so we knew what we were signing. Will is a master at explaining all the features and technology that comes in the Q50 and Maritza has beat me to the punch every time in contacting us to schedule work orders, oil changes, due bill items. We've found our new family car dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

check up and tire rotation.

By sheandx on 8/19/2017 at 3:58 PM.

The service was excellent and everyone that helped us was great. The time that it took to service the car was very nice and quick . The atmosphere is very friendly and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!!

By NorCal girl on 9/7/2017 at 7:02 PM.

It's the people that make a difference here. The service ladies are fabulous. Highly recommended! I will be back for future needs. Awesome and thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dependable, friendly, professional, great customer service

By InfiG35 on 8/26/2017 at 11:34 PM.

Ashley gave precise estimate of work and delivered completion of work as promised. She recommended needed repair and did not push for unnecessary work items. My vehicle needed an extended time for 100k maintenance and other repairs and Ashley accommodated me by providing a stylish loaner. Even if it takes me 30 miles from Folsom, I will definitely go back to Infiniti of Elk Grove for all my vehicle's maintenance and repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fantastic dealership

By Sfgiants1 on 8/26/2017 at 8:55 PM.

This dealership made me feel more comfortable than anywhere else. Working with Todd Ritter and GM Anthony triggs was outstanding. They made it so easy for me. No pressure from them what so ever. It felt like that family run dealership that will always take care of their people. Thanks again to Elk Grove Infiniti for an outstanding job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service technician was super!

By Stephanie on 8/25/2017 at 11:05 PM.

I chose this dealership because their service reviews were very good and better than some other Infiniti Dealerships. They did not let me down. The service technician, Jack, was great to work with. He went over everything in detail and his follow up was excellent. He made sure that any issues covered under warranty were not charged to me. I will definitely take my car here for future service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By RenzAii on 8/23/2017 at 8:18 PM.

Had the privilege of buying a car off Christian Gonzalez today. Very efficient and helpful made the whole experience easy and smooth. Awesome and THANK YOU!! Orene Aii

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesperson made the experience

By Robbie123 on 8/20/2017 at 2:15 AM.

We test drove vehicles from different dealerships and Christian at Infiniti was a big reason why we bought from Elk Grove. I would definitely recommend Elk Grove Infiniti. We also appreciated are interactions with Anthony. Both were great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional & Friendly Service

By Jones87 on 8/19/2017 at 6:16 PM.

I recently brought my vehicle to Elk Grove Infinity for some maintenance issues caused by another dealership. Elk Grove Infinity fixed the problem for me with ease. The lady i spoke with on the phone, Audrey, was very professional. She listened when i spoke, took notes so i didnt have to repeat myself over and over, and she kept me updated on the status of my vehicle. I am very happy with the service i received and i would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Glow on 8/13/2017 at 8:25 PM.

Mr Wiiliam Ng was very professional and courteous !!!!!!!!! Great customer service he made us feel very relax about buying our car. Great person inside and out!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Friendly service

By Infiniti customer on 8/11/2017 at 9:17 PM. Helped by Delilah.

Had easy time scheduling recall service. Delilah was very helpful in finding a convenient time and in discussing availability of a loaner car while mine will be serviced. Appreciate the courtesy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Informative and great service

By Jose on 8/2/2017 at 4:29 AM.

I was impressed with my experience at Infiniti of Elk Grove. After discussing what I was there for, they helped me find a vehicle that actually fits my family and lifestyle perfectly. The entire process was smooth and I would definitely buy from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not bad. Professional and informative

By Pkb4866 on 7/28/2017 at 7:15 PM.

Audrey was polite and professional. Although the service took longer than expected, she was accommodating and gave me a small discount which I appreciated no matter how small

I would recommend this dealer.