Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Glow on 8/13/2017 at 8:25 PM.

Mr Wiiliam Ng was very professional and courteous !!!!!!!!! Great customer service he made us feel very relax about buying our car. Great person inside and out!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Friendly service

By Infiniti customer on 8/11/2017 at 9:17 PM. Helped by Delilah.

Had easy time scheduling recall service. Delilah was very helpful in finding a convenient time and in discussing availability of a loaner car while mine will be serviced. Appreciate the courtesy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Informative and great service

By Jose on 8/2/2017 at 4:29 AM.

I was impressed with my experience at Infiniti of Elk Grove. After discussing what I was there for, they helped me find a vehicle that actually fits my family and lifestyle perfectly. The entire process was smooth and I would definitely buy from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not bad. Professional and informative

By Pkb4866 on 7/28/2017 at 7:15 PM.

Audrey was polite and professional. Although the service took longer than expected, she was accommodating and gave me a small discount which I appreciated no matter how small

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By Hunert711 on 7/25/2017 at 2:10 PM.

This place is always a pleasure to visit for my infiniti needs. People are friendly and approchable. They offer free coffee, soda, water and some fruits and pastries (free). And most importantly, free WiFi. My kids don't mind coming with me here coz of the food. The people at infiniti elk grove makes you feel that they have known you since forever. Clean and spotless amenities.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By UncleNes on 7/24/2017 at 7:35 PM.

The service experience was great! Audrey was very nice and helpful. Her prediction on how long the service would take was pretty accurate. I highly recommend her as a service writer. The waiting room was nice and comfortable.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very knowledgeable and friendly

By Sue chen on 7/23/2017 at 4:45 AM.

William was very knowledgeable, good to work with, and true professional! He stayed very late to complete all required service and paper work, followed up on items to complete the sale, we are very grateful and Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall

By Babss on 7/21/2017 at 10:48 PM.

I took my car in for an airbag recall. My experience was pleasant and I didn't wait long before I was checked in. My car was washed when I picked it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Make Customer Service a #1 Priority

By jordanphysics on 7/20/2017 at 11:39 PM.

This was my first time to Elk Grove Infiniti Service. I pulled up and was ask to help my self to refreshments inside and someone would be right with me. I like the fact they you right inside and relax until a service writer comes to you. Not only did they complete my routine oil change and tire rotation, they were able to accommodate a recall and a concern I had in a timely manner. I did make my appointment which I am sure helped with my wait. In making my appointment there were lots of options for appointments. I am looking forward to my next visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Christian Gonzales

By Maria2623 on 7/6/2017 at 8:50 PM.

Christian Gonzales knows his infinity!!! I am soo excited about my new car! I just went in to take a look and Christian made it so comfortable and I was SOLD! Excellent customer service and did not even feel under pressure! All I can say is WOW Infinity! Why did I wait so long!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh is awesome!

By Brittrb08 on 7/4/2017 at 5:41 PM. Helped by Josh Price-Apple.

My boyfriend and I purchased a car from Josh Price-Apple. He was so helpful and knew exactly what we wanted! Thank you for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Speechless

By Leaseowner on 7/4/2017 at 3:43 PM.

So I would like to start of by saying what a great dealership wow with some great people! In the past I have had everything from BMW, Lexus and Mercedes benz. So I'm used to be treated a certain way. This place not only surpass this but made me a Elk Grove Infiniti owner for a long time. I want to say thanks to Anthony Triggs for making me fell right at home what a great guy. One of the best that I have every had to deal with. Very professional!!!! Our sales guy Todd was a great person to deal with. Not only did he not forced himself onto us like what I am used too having ! He was a straight shooter, funny guy and overall a friend it felt like all in one! He should us everything about the car took time with my wife until she understood everything! What a great guy..... Now we go into the final phase of buying a car and you have to meet the finance manger (Farman Khan) were they sell you everything that you don't need! Guess what this was a different story. I walked in already knowing what I wanted and what I did not want and laid it out there and he understood and agreed and we closed the deal right away instead of paying the whole game. What a great team you got me as a new custom and you got my business!! Thanks guys.....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales, service, and financing

By The Dutchers on 7/3/2017 at 9:38 PM.

My experience with Elk Grove Infiniti was exceptional! My husband and I have been looking for the "right" car for about three months. My husband spent countless hours on the computer and I had to endure several trips to dealerships to view a potential car for ownership. I wanted a car that was dependable, the "right" size, and most important of al, made my heart beat just a little faster. We knew nothing about Infiniti, but came on a whim due to a conversation by husband had with a young man with internet sales.. We were met at the dealership by Christian Gonzalez, who was professional, knowledgeable, patient, and friendly. Within an hour we had found MY CAR! Farhan Khan made financing a pleasant experience (Imagine that!))Christian made sure I felt comfortable with every bit of technology in the car before I left the lot, Honestly, I have never had a better buying experience. .I have been driving this smooth riding, well-appointed car for a whole day now and I love it! Infiniti does not disappoint!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST EXPERIENCE EVER AT A DEALERSHIP!

By Pstract on 6/13/2017 at 4:26 PM.

Todd was very professional and explained everything in detail. He helped me get out of unpleasant situation with my old car. He even took time after the deal was done to explain how to work the navigation system, and all the comments in the car. I told my family and friends to go to Infiniti of Elk Grove and ask for Todd Ridder. Thank you Peter

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

We love Alan

By Kathleen on 6/27/2017 at 5:35 PM.

Not your average salesman by far! We would work with Alan again. Farhan was great too. We also love the idea of free car washes for life. We would be very willing to recommend this dealership to our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By HTracy on 6/26/2017 at 10:24 PM.

Will was very friendly and knowledgeable and helped the entire process to run smoothly. My purchase was handled with care and ease and I couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rfdong on 6/19/2017 at 6:22 PM.

Once again I'm please with how my service went. I have done all my service with Infiniti of Elk Grove due to the continuing quality and customer service. Jack Sung is great and I hope he stays for they long haul. Great communication with me regarding cost and time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning Customer

By bambim33 on 6/15/2017 at 6:37 PM.

I was very pleased with the service Todd Ritter and Farhan gave me. They explained everything, no pressure, made me feel very comfortable in my decisions. My 3rd Infiniti, and I love them all. Bought my first J30t from Sacramento Infiniti fell in love with Infiniti right then. Happy to be apart of the Infiniti family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TRULY EXCEPTIONAL SALES TEAM

By ZLatapu on 6/11/2017 at 3:43 PM.

Words cannot express that gratitude I feel for Infiniti of Elk Grove for going that extra mile with my family that NO other dealership was willing to walk with us, on purchasing the right car. Soo many closed doors and no we cannot help you makes one feel like there was no hope at the end of the tunnel. To hear YOU’VE been approved for the 2016 Mazda6 ISport my family has been looking at for some time, STILL struck by the YES!! Anthony Triggs, Thank you for taking the time to really help my family. This long expensive and grueling 3 months of renting cars and not knowing what would come next. Will Ng, meeting you as the final papers were drawn up and the walk around on this beautiful 2016 Mazda6 ISport to your attentiveness on how to use the features on the car, blew my mind how I was treated like family not some random person. Finance Manager Farhan Khan, Thank you explaining everything down to the last bit and still engaging in normal conversation, I appreciate the friendliness of the atmosphere walking in the office. You gentlemen have really changed the way I look at the car business and have shed a positive light on purchasing a car, I had not experienced any dealership we have come into contact with. THANK YOU FOR YOUR TRULY EXCEPTIONAL AND THEN SOME STANCE. MY FAMILY THANKS YOU INFINITI OF ELK GROVE SALES TEAM. Sincerely, Latapu Family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT first car buying experience !

By Shawnsingh on 6/3/2017 at 2:05 AM.

It was my first time buying a vehicle from a dealership and Infiniti of Elk Grove made my first buying experience easy and enjoyable! All the sales staff are friendly and helpful. Anthony Triggs and Steven Khuu both worked together and got me a great deal on my vehicle! One of the best things i liked was I was in and out with my truck in less than 2 hours.

I would recommend this dealer.