Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleased!

By Happydriver on 12/15/2017 at 8:03 PM.

This was my first time at Elk Grove Infiniti and my experience was above and beyond great! Audrey in service was kind, helpful, and very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By KaelaB on 12/15/2017 at 2:47 AM.

This was by far the best experience I have had so far buying a vehicle. These guys were so efficient. They answered all my questions and made sure I loved the vehicle they put me in. The best part is that they did all this is a perfect timely manner and I wasn't stuck at the dealership for hours. We shared many laughs and everyone was very friendly. If you are looking for a new ride don't hesitate to check of Elk Grove Infinity. You will not regret it. These guys are the best! Anthony and Farhan! Thank you again and again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought Altima

By Locampbell11 on 12/13/2017 at 3:53 AM.

This process was quick, easy and hassle free. Anthony and his team helped at me at infinity in Elk Grove and made my second second car buying experience so much better than my first it was incredible. Would recommend this crew to anyone I know looking for a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service to fix oil leak and 150000 mi inspection

By Bryan on 12/8/2017 at 5:17 PM.

I brought my car in to fix an oil leak and perform a 150000 mi inspection. I felt the quality of service was exceptional. However, the total price to fix my oil leak and perform my inspection was quite high ($800). That was kind of a tough pill to swallow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

William Ng is awesome

By Cynthia Rilloraza on 11/26/2017 at 4:16 AM.

He should be given a handsome raise!! It is hard to find people like him nowadays so when a gem is found it should be taken cared of.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top notch service

By ERNEST J DUARTE on 11/29/2017 at 12:31 AM.

Peter has always provided me with great service. He is very knowledgeable, respectful, and friendly. He has went above and beyond to help me in my selection of parts and accessories. It is always a pleasure to speak with him. Definitely a asset to Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best treatment, price and service in Northern Ca.

By hopdog on 11/24/2017 at 4:57 PM.

I had shopped several dealerships looking for the "right vehicle" I was treated with the utmost respect and after the other stops was convince I had come to the right place. Will was my salesman and Anthony helped in all aspects of the sale. I would recommend this store to anyone who needs a great car, price and experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable

By Steve Franklin on 11/17/2017 at 1:03 AM.

The employees at this dealership act in such a professional manner that you almost don't want to leave. Employees are approachable and self effacing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent and fast service

By lilynu03 on 11/1/2017 at 12:43 AM.

The most friendly and friendly service I ever got. Christian was my sale person, very nice, friendly, knows exactly what he is doimg and get straight to the pont :)

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Extremely rude and pushy

By Libby on 10/31/2017 at 9:13 PM.

An online search for a used Honda with our price and mileage specifications led us here. The salesman made us sit for hours as he worked with other customers; someone coming in to buy a used car clearly wasn't his priority. Finance manager was incredibly rude trying to sell us a warranty, which he was clearly getting commission on. We had to turn him down more than ten times, but he kept pressing the issue with an increasingly rude strategy. When we finally closed the sale, they gave us the car with a nearly empty tank and a shotty "detail and clean." We got a good car, but that was from our own research. The buying process was miserable. Would not recommend.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ashley C

By ROMAN SAVCIUC on 10/31/2017 at 9:07 PM.

Ashley is the best! Ashley definitely needs a raise in a salary! Ashley is outstanding performance server and everything regarding related to the job, is amazing the best, wonderful person... Ashley has the best positive attitude I ever met in costumer service business! Ashley is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star treatment from sale to service

By Giacomo on 10/21/2017 at 9:31 PM. Helped by Richard.

Infiniti of Elk Grove is the best dealership I have dealt with in my 50+ year fascination with cars. Buying and trading in was seamless. Getting service is seamless. Every person on the staff (including Tommy who sells Extended policies) and the new service writer Richard (whose name and photo is not yet on this website) treats me (to use somebody else's description) like a rock star.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Time for a New Car

By Ivy101417 on 10/17/2017 at 7:22 AM. Helped by Oswaldo Riveria- Excellant Service!!! Very Knowledable!.

I worked with a great team that ensured I was happy with my purchase. Each person made me feel valued as a loyal customer. The cost, inventory of vehicles was a plus. There were many cars to choose from in the inventory. Please contact Oswaldo Riveria or William Ng - Sales Consultant. You will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service at Infiniti of Elk Grove

By Thomas Drzemala on 10/11/2017 at 8:40 PM.

I have always been impressed with the Service that my wife and I have received at the Infiniti Dealership in Elk Grove. We have been to others and they do not even compare. They treat us very well and stand by their work. The hospitality is also outstanding. Once we experienced this, we have never again considered any other dealership. We are sold on Elk Grove Infiniti.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service department is great

By alowe30 on 10/9/2017 at 7:49 PM.

Service department isn’t a place where you want to come, just like going to the doctor. The folks at EG Infiniti are always so pleaseant and professional (a lilttle silly..lol) They really take care of your car not missing any details in maintenance. I appreciate that, it’s not just getting you in and out. No one wants to be treated like cattle. I’ve had my car for three years all work done only by them. Bought the car from EG Infiniti and the sales staff was very good as well. Thank you EG staff my written recommendation is long over due. Keep up the awesome work. Technology will never replace good old fashioned great customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Experience

By WillNAlma on 10/9/2017 at 3:37 AM.

My husband and I were looking for a car that met our special requirements. Christian went above and beyond to help us find the right car. I’m extreme happy with the decision we made and so thankful. We were greeted warmly by Christian, he offered us a beverage and went into detail about each car we looked at. We went home happy and with the car we wanted. Thank you Will and Alma Lee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best

By Wezey on 10/6/2017 at 11:02 PM.

By far the best staff I've worked with friendliness and most knowledgeable staff I've worked with I would definitely recommend them to anyone

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brake service on FX 35

By Otis on 9/29/2017 at 2:22 PM.

The service was fast fair and I felt the dealer ship had my best interest in mind. Ashley was great to work with and informed me about the recall for my vehicle. I was happy with my appointment as well.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Better of the Infinity in the Sacramento area

By Kelly Murray on 9/18/2017 at 10:56 PM.

Better service than Roseville or Fairfield. Very attentive to your needs and easy making appointments. The staff is very friendly and knowledgeable. Clean car every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Purchase

By HappyQ50owner on 9/15/2017 at 10:18 PM.

A HUGE thank you to Anthony, Steven, Will and Maritza for making our car buying experience a positive one! Anthony really listened to what we wanted in a vehicle (features, price range) and then showed us a vehicle that far surpassed our expectations. We absolutely LOVE our Q50. Steven kept the financing side of things as painless as possible and explained each form completely so we knew what we were signing. Will is a master at explaining all the features and technology that comes in the Q50 and Maritza has beat me to the punch every time in contacting us to schedule work orders, oil changes, due bill items. We've found our new family car dealership!

I would recommend this dealer.