Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3.8  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.6  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By LizP923 on 5/20/2017 at 3:52 PM. Helped by Carlos Vasquez, service manager.

Had an issue with my hydraulics Carlos was helpful and made sure that I was taken care. Infiniti is amazing and took care of my issue with ease.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor Customer Service

By jm on 5/16/2017 at 4:47 PM.

I bought a car from this place several months ago, when I purchased the vehicle the Sales person gave me the wrong spare keys for the vehicle. I've been trying to get this issue resolved for several months now, service says they can't help me as it's a Sales problem, Sales is typical Sales and is on to the next deal. The General Manager doesn't return calls (I've left at least 10 VMs). If you want support after the transaction stay away from this place, one of the worst customer service experiences I've ever had

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Lespaul on 5/1/2017 at 1:43 AM.

I went into infinity of engelwood about a week ago and even though I didn't wind up buying then everyone there was very helpful and professional. They pointed me in the right direction for what I was looking for but didn't pressure me at all. Very happy with the service there and when I decide to buy I will go back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience, insulting, unethical behavior of Dotoli

By A747 on 3/31/2017 at 1:12 AM. Helped by Graig Dotoli.

I'm going to advise everyone to stay away from this dealer. Dishonest and abusive. Completely unprofessional behavior of Graig Dotoli who is a manager there. Worst experience ever.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

STAY AWAY FROM THE DEALERSHIP

By Marina aslanyan on 2/16/2017 at 4:23 PM.

My experience with the dealership has been far worse than horrible. One start is way too much for them. I DO NOT RECOMMEND THIS DEALERSHIP. STAY AWAY!!! I have been leasing cars for the last 20 years and have never been treated this way. They owe me a lot of money as part of the deal i signed early December and continuously avoid giving it to me and provide me with a different answer every time i go there to pick up my check. I must have stopped by there 15 times and spoke with Finance, my Sales rep and the GM with no resolution. no returned calls or emails. I have created a case with the Infinity Consumer affairs more than 10 days ago and the issue is still not resolved. More lies and stories. Sales Person - Juliet Kim.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible, Unethical, blew an easy sale

By baval15j on 1/25/2017 at 2:31 AM. Helped by Santiago.

Horrible. Tried to give them benefit of the doubt in lieu of horrible reviews but unfortunately they are very accurate. Walked in to buy a used car, put down deposit, thought I had a deal and next day I get a call that they want 10000 more down or I can't have the car! Santiago the slimy salesmen insulted me by saying "call us if your financial situation improves" and said he would take care of my refund but it's been 2 weeks and still nothing. They keep giving me the run around and sending me to voicemail so I called my bank and its being taken care of. Btw, the following day I went to a credible dealership (Honda of tenafly) and purchased the same car but an upgraded limited version and also got an additional 1000 on my trade. A friend of mine knows the owner and he's apparently trying to sell this dealership. When they do, I hope all of them end up working at mcdonalds like they deserve. Don't be like me and give them the benefit of the doubt, it's all TRUE STAY THE F AWAY

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Dealer!!

By TJ on 12/20/2016 at 3:32 AM.

I leased a new Q50 and traded in my old infiniti. it has now been three months that NMAC threatening to report me to a collection agency because "Infiniti of Englewood" didn't pay my remained balance fully. I visited more than 7 times and each time I am assured that it will be resolved ASAP. But, it is still not paid yet, and it will impacting my credit score soon. The way that "Infiniti of Englewood" has handled this matter has been unacceptable and I cannot recommend this location to anyone. I love Infiniti cars, but I don't think I will not get infiniti again, because of "Infiniti of Englewood !!"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By Mikelove814 on 12/7/2016 at 9:06 PM. Helped by Carlos V.

Infiniti of Englewood is always the best Everyone is so nice and considerate. Carlos V is the best because he always attends to what i want and takes care of me right away for any problems i may have with my car. I will always continue my business with them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

did not fix anything

By fubar on 10/29/2016 at 6:02 AM.

After I picked up my new QX80($76,000) purchase. I noticed a vibration/Shimmy on the steering wheel when driving it home. I took it to service the next day. I brought the car there with 50 miles on it. So beside the vibration issue there were also white spots on the roof of the vehicle. They said when they remove the protective plastic that sometimes it cause these white spots. They called me two days later to pic up my vehicle, they said they changed all the tires because they were faulty and causing the vibration. As far as the spots on the roof they said they couldnt fix that because they did not want to risk damaging the other parts of the roof. I mean does that even make sense? So I drive the car home and still feel the vibration. Look I usually dont waste my time writing online reviews but I have to write this because I want people to know where not to go.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

no purchase

By spagety on 10/26/2016 at 2:21 PM.

I have many things to juggle so I am very difficult to work with, however Ray Broomfield was exceedingly patient and pleasant. While I eventually bought a car somewhere else, it had nothing to do with Ray....I just live an hour away from Englewood and I found a similar deal ten minutes from my house

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible! A bunch of liars. I will sue.

By Leon M. Bibi on 10/21/2016 at 2:12 AM. Helped by Craig and Bob.

I leased an Infiniti QX60 in July. Deal was made contingent on dealer absorbing any/all extra mileage on my trade-in Infiniti. One month after deal was consummated, I received a bill for $1700 for "excess mileage" from Infiniti corporate. I called Craig and Bob from the dealership about the letter. Craig (the Finance Officer) told me to "throw the letter in the garbage", that this was a standard letter from Infiniti and "not to worry about it". Two months later, in September, I received another letter requesting $2000 (which included penalties and interest). I called Craig again, and again he told me to "throw the letter in the garbage". Last week (mid-October), I received a letter from a collection agency telling me that if I didn't pay the excess mileage fee (now $2200) that action would be used against me. I called Craig, Bob, and even the dealership VP - Jeff Lieberman, all of whom did not return my call. They should be ashamed of themselves. Craig outright lied to me, and is now avoiding my calls. I will now sue the dealership in local court. I was warned about Infiniti of Englewood by an associate from another dealership who warned me that they "are under indictment for stealing cars from the port (50 of them) by Infiniti Corporate". Based on the low-ball cost of their offer to me, I was lured into this horrible deal, and my credit is now being affected by them. Lying, then running away from the truth - this is what you will experience from Infiniti of Englewood!!!

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Price
1   Quality of Work

Avoide this dealer

By carsshopper on 9/21/2016 at 2:47 AM. Helped by Joseph Kalachian.

Avoid this dealer. Sent email, letter by mail and went in person to dealer's finance office trying to resolve issue with my lease account and signed lease agreement with no results. Shame!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealer Not Responsive

By jab on 7/25/2016 at 7:56 PM. Helped by Santiago and Bob.

Service is awful, after buying a vehicle don't count on getting your tags on time and don't anticipate getting a call from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outanding service

By Alvarezlouis1 on 7/3/2016 at 11:52 PM. Helped by Carlos vasquez.

I have been a continuous customer at Infiniti of Englewood and haven't received anything but great outstanding service from this dealership and service manager there at this dealership. Carlos vasquez has been my key contact at this dealership and all my vehicles service needs and the attention to detail on my car has been immaculate. There hasn't been a time were my service hasn't been done right I have approximately 9 years receiving service from this dealership and truly can not say anything wrong with it from them giving me loaner to the minimal like arranging service appointment. Carlos truly thanks you and continue to do the work you do at Infiniti. The reason I continue bring my business this dealership is because of the service carlos bring to me every time I show up even for as small as an oil change. thanks again and sometime not everyone can appreciate quality and service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attitude is Everything

By RVG2015 on 6/27/2016 at 3:17 PM. Helped by Carlos Vasquez.

Wanted to say thank you to Carlos Vasquez for taking care of my breaks. I wasn't exactly the most pleasant customer initially when I walked in (crappy day at work), and yet he managed to still make sure my car was taken care of. One less problem to worry about! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying made easy !!!!

By Jsbulldog16 on 5/13/2016 at 1:28 AM. Helped by Anthony and Michael Max.

Dennis made the process very easy the way it should be and I recommend him to all. Total times start to finish one hour !! Thank you for everything

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Be careful when visiting this place.

By KSlay on 4/15/2016 at 3:52 PM. Helped by carlos vasquez.

Hi all. I just wanted to say few words about my last visit to this dealership. I went there few times cause its the closest one to my home. And this is in particular regarding the person, Carlos Vasquez. My breaks were shaking, so, every time i break, the car would be shaking. I had it a little from the beginning, and it was a little bit, and only on high speeds, so i never payed attention to it. It got worse and i went to the dealer of Englewood. carlos vasquez told me that i need to change both of my breaks, i got 17k on my car, and infiniti would replace my front and i would need to pay 300$ for my rear replacement. When i asked him why infiniti would cover front and not rear he couldn't explain to me. I had to call another dealership, of Ramsey, and the guy there explained why they covered the front. So, this carlos telling me i need to change rear pads. I went and bought them on internet, then went to my own mechanic to replace them. And when he replaced it, i asked to see the old once. There was plenty left of the break, and i asked mechanic, how much miles do you think i still had on them, he told me at least 5000....So my question is why would carlos tell me that i need to change them like NOW ! This dealership is ripping people off, i mean there is no trust to these guys. Its very sad that these days people only want to get your money and forget about a good service. And then they bother with phone calls and text messages to rate them and actually asking for a 10 on every question...unbelievable.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst Dealership in my 23 years of car buying!

By jferrara75 on 3/26/2016 at 1:34 AM.

Below is an actual email I have sent to multiple people in the dealership to give you an idea of the scammers an customer service. I've had numerous problems. Spent over $40K on a car and my temp plates expired despite me calling multiple times. They kept my down payment and never reimbursed, I spent 6 hours in the dealership despite preworking the deal on the phone the day before. "I'm not sure why I got a text that said "we also need proof from your credit card statement that $500 was charged". This is borderline ridiculous that I had to create a chase bank online account just to provide you proof that you charged my credit card. Isn't this something you keep track of when you take someone's money? Or maybe one of the 10 emails or 37 phone calls since December, where I was told "it will be done today" isn't enough. (attached are just some of the emails). At this point I am sooo sick and tired of calling requesting, writing emails, getting car rentals in a blizzard, having to pay tickets for driving a car that had no plates, still needing to come to the dealership to get my second key and my car detailed. This is absurd. Please send this Again - I have been promised reimbursement of my non license plate ticket (took months to send them and temps expired) and car rental. I'm not sure how you plan to compensate for inconvenience of 37 phone calls...calling from Japan to try to resolve this... fights with my wife because she couldn't drive to work after the cop threatened tow her car. I've sent all the receipts multiple times including the ticket I received...I'm done! Attached is your proof that you charged my credit card that has since changed by my bank."

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent quality and customer service

By JB222 on 2/2/2016 at 1:33 PM. Helped by Carlos Vasquez.

I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example of this unparalleled customer service is when I had a tire blow out on the way to the airport. Instead of me having to miss my flight, Infiniti of Englewood traveled to where my car was parked and had the tire replaced. When I returned from my trip, it was like nothing ever happened. That's what I call great quality and customer service! Carlos Vasquez (service manager) is fantastic and always makes sure customer issues are addressed and strives to exceed expectations with every time. I can't imagine another dealer being even close to the quality and customer service that I've experienced with Infiniti of Englewood. Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience-Juliet Kim is the Best

By AA on 1/3/2016 at 8:30 PM.

This is our first Infiniti. We dropped in for 2 test drives and were sold. We ended up buying a 2016 QX50. The drive Powerful and ride Very Smooth. The sound system with Bose speakers.. the best around. We chose the midnight Garnet with Chestnut leather interior. A very pretty car. We were lucky to have Juliet Kim, as our sales person. She was very professional, very knowledgeable and attentive. Everything she told us was delivered as promised in a timely fashion. From beginning to end, we could have not asked for better total experience. We got a great price, deal and best value for our (leased) trade-in. We highly recommend Juliet Kim and the dealership.

I would recommend this dealer.