Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick, Courteous Service

By CyberDude on 10/25/2017 at 9:00 PM. Helped by Rob.

My service person was informative and respective. He explained why I was having an issue so that I could fully understand what was required to provide a fix. The work was done in a reasonable amount of time while I relaxed in the lounge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Creative process

By ProudFather on 10/12/2017 at 5:10 PM. Helped by Richie, Josh.

Richie was very creative in assisting our family with purchase. We were able to resolve purchase issues and proceeded to acquire the Infiniti we desired.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and professional

By PamMac on 9/29/2017 at 4:45 PM. Helped by Robbie.

It was an easy and comfortable all round experience. Its one if the reasons l drive an Infiniti again after been gone for several years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly, thorough

By Wendyfine on 8/12/2017 at 5:53 PM. Helped by Becky.

Thanks so much Becky! I especially appreciated you figuring out how to get me in when there was a mistake and my appointment was not on the schedule!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easily accommodating.

By Maria Mc on 6/11/2017 at 11:35 AM. Helped by Sue in service..

Friendly, no pressure service from Sue as always. I bought my car in Orlando, but this dealership still treats me great every time I need to go there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional staff, Smooth buying process

By Jarett on 5/4/2017 at 3:42 PM. Helped by Gary Gibbs.

Very professional staff making the buying process simple and smooth. Extremely low pressure by an environment knowledgeable sales associates with the management team that's actually involved in the sale. Would highly recommend Melbourne Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service department!

By QX-56 Infinity owner on 4/28/2017 at 8:49 PM. Helped by Sue Thompson.

I've had my Infinity QX-56 serviced at the Infiniti of Melbourne dealership for the last six years and I have always been treated with courtesy and respect. Sue Thompson has been my primary service representative and she is fantastic! I highly recommend her and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I've ever been too!

By Nixmazda on 4/28/2017 at 6:17 PM. Helped by Brian, Luke, sue, Shannon.

I brought my wife's vehicle in for her first service after we purchased it. I was greeted by the General Manager, Brian, who opened the front door for me. We walked me to the service department and introduced me to service advisor, Sue. She explained to me what they would be doing and how long it would possibly take. As I was waiting for it to be completed, the Parts Manager, Luke, introduced himself and asked if I had noticed the small scuff on the bumper of my vehicle and if I ever wanted any touch-up paint, that it was something they had readily available at any time. I said it would be a great idea to have some "just in case", so I purchased it. He offered me a drink as I continued to wait for my vehicle. Once completed, Shannon mentioned to me that there would be no charge on this service, since it was my first one. I was amazed and expected a pricey bill at the end, but instead was delivered a perfect vehicle, freshly washed and vacuumed! I couldn't be happier with my overall experience. Although the dealership seemed very busy, everyone made me feel like I was the only one there! BRAVO!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant no pressure negotiation

By David Anderson on 4/12/2017 at 7:51 PM. Helped by Gary ,Richie.

Gary my sales person was extremely knowledge able about the infinity lineup with respect to the QX models i was looking at.well done ,no questions,i Reccomend Infinity of Melbourne and also the Finance Manager Richie for future transactions on new vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer#1

By Rojohn on 4/6/2017 at 6:19 PM. Helped by Gary Gibbs, my salesman, I think of as my friend..

You will find this dealership is interested in you, not just selling autos. They will take the time to help you thru your purchase without presser or need to hurry. The staff is congenial and always helpful. You will find this agency very clean and comfortable. Your salesperson will be sure you understand all the workings of your new vehicle I am a return customer, 3 purchases so far, so you can take this to the bank!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class infiniti dealership

By Kathleen57 on 3/23/2017 at 7:39 PM. Helped by Ryland Oller, AJ Hiers.

My family purchased five cars from this dealership over the past ten years. I highly recommend Infiniti of Melbourne. Never disappointed in the quality of the vehicles, the professionalism of the sales staff and the knowledgeable service department.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Routine Oil & Filter Change, but....

By FX50S Owner on 3/22/2017 at 12:22 AM. Helped by Shannon, Sue.

Routine oil and filter change with a loaner car was fast, courteous and professional. I was a little disappointed to learn from Shannon that I would be charged $150 just to have a tech drive my car after the oil change just to hear a clunking noise when the car downshifts. I was not looking for any other diagnostic service - just drive 20 MPH. Since the sound is obviously coming from the power train, I knew it would be covered under warrantee. It was explained to me that the $150 would be applied or refunded if indeed it was covered under warrantee. Nonetheless, I did not want to spend $150 just to be told "that's normal". I'll wait for it to become more severe when it will be obvious it is a power train issue under warrantee. I also asked that at least my concern about the noise be entered into my record. It was not. It was only during checkout with Sue (who was filling in for Shannon since she was busy) that I discovered my request for the note was not entered. Sue entered it for me. I was also disappointed to learn that Laura Pfeiffer was let go after 23 years of service. I don't know if there were extenuating circumstances, but I can honestly say that it was because of the exceptional service provided by Laura that I bought my second car from Melbourne Infiniti. If that's how employees are treated, I'm not sure I will buy my next car from Melbourne Infiniti.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

A string of broken promises and a lost customer

By andrewford on 3/3/2017 at 4:40 PM. Helped by Dan.

Not just poor service, but continual lies. I have been a customer of this dealership for 7 years. I will never buy from this dealer. Wednesday 2/22 "Dan" called me asked if I was returning my QX60 he had some great deals. I explained I wanted to get back into a QX80 (my previous vehicle), that I had found two 2016 models to buy at dealers in Orlando, told him the mileage and price, clean carfax, and that I couldn’t see anything of his website that met that price. He told me he could match the price and would call me back the next day, Thursday. Thursday he called me back, and the conversation started badly, he started to talk about a 2014 model and another model in black and another model with higher miles. At that point, I politely reminded him of our conversation the previous day, and he apologized and said he could still help me, and would call me back that afternoon, which he did. Thursday afternoon he called me to say he had sourced a 2015 QX80, vehicle right color, less then 10k miles, and he could match the price of the other dealer $44 to $45k. He said the vehicle would be ready Friday and he would call me in the morning. He didn’t call me Friday morning, so I called him Friday afternoon, he said that the vehicle was on the way, it would be there some time that day. He would call me back. On Saturday, still no call, so I called him again, he said he was sorry the vehicle had been delayed on the transporter, but he expected it today (Saturday) I explained to Dan that I was ready to buy, I didn’t want to lose out on the deal at the Orlando dealer, and asked him straight out, did he REALLY have the vehicle coming in at the price and specification he promised, because if not, to tell me, I could go elsewhere, and he GUARANTEED the vehicle was on the way at the price and deal agreed. This was just the start of what turned out to be a string of bare faced lies. Saturday, and Sunday we exchanged text messages where he again assured me the deal terms. Monday, the vehicle still had not arrived, Dan did not call me, so I text him, and he apologized, said he would find out the delivery date and tell me on Tuesday. Tuesday he could still not tell me the delivery date, but promised again by text in writing, that he would let me know Wednesday if it had arrived, and if not, what the status was (when it would arrive) Wednesday March 1st by 530pm, he had not called or text, so again we contacted the dealer. Dan was not available, so we spoke to “Gary” who said he would investigate. At 6pm today, Gary called us back to say “that they had purchased the vehicle, but they did not know when it was coming, and (his exact words to follow) “apparently we have purchased the vehicle but we don’t know where it is, or when it is coming, it depends on when the driver has a space on his truck, they do not let them know when the vehicles will be coming in” Gary said if he could find out anything else, he would let us know…but given the lies and failed promises of the last week, I was not holding my breath. Friday morning (today) 10 days after they said the car would be there “tomorrow” I got a message saying the vehicle was there, and asking how quickly I could be there, as they were “holding it for me” Here is the kicker The Salesman Dan had GUARANTEED ME it had 8k to 10k mile - it now has 22k miles (perhaps they have been driving it for the last 10 days to put an extra 12k miles on it) The GUARANTEED price of $44k was now “I can probably get you under $50k. Actually, you “probably cannot” because I will not be giving you my business. David claimed the vehicle was worth $70k new, which is also incorrect, because it is a base model with no extras, so the real new price would be $60k. I will happily pay more to shop anywhere but Infiniti of Melbourne, where after they sell, they certainly do not serve! Thank you. Just a week of my life wasted on a string of lies, broken promises from Dan at Infiniti of Melbourne. I am glad I kept his text messages as evidence.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By thayesiv on 3/3/2017 at 4:36 PM. Helped by Sue.

Sue and Laura are the best!! Very friendly and most of all very well informed on service issues pertaining to my G37 which was also newly and pleasantly purchased at Infiniti of Melbourne.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

One of a kind

By Mrc on 2/24/2017 at 2:00 AM. Helped by Brian,Richie,Joey,Josh.

I have bought several vehicles from this dealership and have sent literally dozens of my friends, family, and customers to them and have always had great experiences. The sales, finance and service staff are always upfront and honest about the whole buying process. I am very particular about my vehicles and no matter how many questions I annoy them with they always get me the facts I need to help me make the best decision. I have bought many vehicles throughout my years from many different dealerships and after doing business with Infiniti of Melbourne I will always be returning to them because they make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service

By Caribbean1 on 2/19/2017 at 12:39 PM. Helped by Laura and Hans.

This was my first experience having my car serviced under the maintenance contract. It was a seemles process and extremely convenient!! Thank you team Infiniti!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shannon Hughes is always so helpful!

By Tatchley1973 on 2/16/2017 at 1:26 PM. Helped by Shannon Hughes.

Always great service. It is a pleasure working with Shannon. Our cars are always clean and on-time for service. They also get me in for service the next day.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Check tire pressure/caps

By Q50gator on 2/7/2017 at 9:18 PM. Helped by Laura.

Arrived for warranty service on OCS seat sensor. Asked to have tires checked and inflated. Agreed to oil change. No one asked about my missing valve caps.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly a great place to do business

By WW in steamy south Florida on 2/6/2017 at 3:16 PM. Helped by Sue Thompson and Laura Pfieffer.

I have never had a bad experience in the many years of dealing with Infiniti of Melbourne. The entire team is terrific. I highly praise the service and sales departments as they all seem to be informed, knowledgeable, congenial and extremely courteous and responsive to my needs. It is a pleasure to be in contact with them, and I know every detail will be taken care of. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, great service

By SARUNAS SKIRK on 2/2/2017 at 3:47 PM. Helped by All Ladies Amazing at service department!!!! This time was Suzan.

Always great service and nice people, great quality of work was provided to us as usual. Please continue to be a flagship of extraordinary service !

I would recommend this dealer.