Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great overall experience using this dealership

By Brenda on 9/13/2019 at 6:13 PM. Helped by Carrie.

Carrie happened to greet us in the parking lot. After hearing we were interested in a certified pre owned infinity with low milage she showed us a 2017 Infinity with 11,000 miles . We bought it right away. It was perfect for us. And we had been to a few other dealerships shopping prior to our visit to the Infinity dealership. . There were a couple issues with a couple of minor scratches And Carrie ensured they were taken care of . Carrie worked directly with the service team on our behalf. When she said she would follow up to ensure everything would be done to our satisfaction she delivered. It is obvious she takes customer service very seriously. We would highly recommend her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As easy as car buying could get.

By DamRich on 9/9/2019 at 6:59 PM. Helped by Carrie Sales.

Infiniti of Melbourne, specifically Carrie States, made it very simple to lease my current Q60. I have leased several Infiniti's in a row and this was by far the most efficient and pleasant process I have had to date. They were able to give a great rate with the car I wanted right away, with none of the standard high price quotes, hoping to negotiate back and forth many time. Carrie was very knowledgeable also excellent to work with and was one of the main reasons I went with this dealership. She was able to text everything I needed after hours to help me get to the dealership and have the process already under way, and be in and out in no time. I look forward to working with them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car buying experience

By Satisfied Customer on 8/31/2019 at 10:34 PM.

I purchased a vehicle a couple of weeks ago from Infiniti of Melbourne and had the most amazing car buying experience. When first walking onto the lot I was approached by Chris Saraceno and he asked if I was looking for anything specific so I informed him that I was there to see a specific car and he told me that he'd be happy to check on that car for me and gave me some space to look around.. while he was inside checking on that specific car for me I came across a Q50 that I absolutely fell in love with. By the time he walked back I already knew I had my mind set on that Q50 and was not even thinking about the other car that I had originally gone there to see. I let him know that this was the car I wanted and he did everything in his power to work with me and make the car buying experience amazing for me. He was kind, considerate, very knowledgable and extremely patient with me. Every other car dealership I had gone to made me feel unimportant but Chris made me feel valued. He was extremely genuine and took his time explaining everything to me and going through each step of the process slowly and precisely. Tim Kelley also took the time out to give me plenty of information on the car and was extremely knowledgable and kind as well. I would 100% recommend shopping at Infiniti of Melbourne. Big thanks to Chris for being such an amazing car salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Manager’sSpecial snd Carrie States

By Betty52 on 8/24/2019 at 11:20 PM. Helped by Carrie States.

I had searched the internet for the best deal on a used Infiniti. I found it at Infiniti of Melbourne. Carrie States, my sales person, was a pleasure and I have to say she was very knowledgeable also excellent to work with since I put buying a car up there with a root canal. i purchased my last 2 vehicles on the internet only because I did not have any good experiences previously at the dealership with pushy sales people who did not explain all the details and offers. Carrie was not pushy and she was one of the main reasons I went with them and not a dealership in Orlando. I am very happy with my car and look forward to having my car serviced there as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless!

By Brian on 8/25/2019 at 8:50 PM. Helped by Greg Banner.

Job well done by all! Thank you all for one of the better car car buying experiences. It was very painless and the attention received from Tim and Patrick was welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very impressed with this dealership

By no bs buyer on 8/8/2019 at 6:24 PM.

I recently purchased a 2015 q-50 from infinity of Melbourne, I could not be happier with this transaction. I have purchased over 30 vehicles in my life from many dealers and I would have to rate my experience with this dealership as number one, Yes number one! I always do my research and I know exactly what vehicle I want and how much I am willing to pay for it. I was inquiring about a used q-50 and was going to make the trip, about 75 miles from me. The vehicle I was interested in sold before I could get there but my salesman Patrick called and advised me of this before I made the drive. They had a similar car, one year newer with a few more miles than the one I was interested in but .I also had located the same year car at a dealership approximately a 3 hour drive from me for about $3000..00 less than their price. I was only doing a courtesy drive by as they were in the same direction I was going and I did not think they could make the numbers work! After a few hours of negotiations and a good trade in value on my car the deal was done. They also provided the financing and the payment came in lower than the number I told them I had to be at, I highly recommend Patrick and manager Tim Kelly for their professionalism and the ability to make a deal work that I did not think was possible.. James Smith

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase new suv

By Peeps on 8/1/2019 at 1:20 AM. Helped by Carrie.

Carrie was a wonderful associate. She was helpful, understanding and a pleasure to deal with. Each interaction was was a pleasure. Entire staff was upbeat and personably. I would recommend Carrie to anyone who is interested in a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Vehicle Purchased at this Dealership

By Happy Customer on 5/31/2019 at 10:58 PM.

My wife and I have just purchased a second vehicle from this dealer in 3 months. Salesmanship is very low key. We were treated as returning customers even greeted by one of the owners on this tri[p. Car was a very fair price and staff super friendly in and out in less than 2 hours. Would highly recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed to say the least

By Unhappycustomers on 5/30/2019 at 5:33 PM.

Well, just some info for local Floridians. We had gone to Infiniti of Melbourne and were initially interested in purchasing TWO preowned vehicles - a QX60 and a Jeep Grand Cherokee Laredo but when we inquired about what the numbers would be just for the QX60, we got blown completely blown off. Tim Kelley texted back saying "we'll deal with this in the morning". Not only did he NOT respond in the morning but never even called us!!! SO we bought a Cadillac at Coggin Mercedes Benz of Ft. Pierce!!! Dan and Doug were nice, helpful, and professional...3 hours and done deal PLUS they met what Infiniti offered for the 2 vehicles we traded in!! Infiniti of Melbourne only wants easy money...they can't even respond via text!! How rude!! Coggin researched all their dealerships to help us find a vehicle and brought the car to us!!! GREAT EXPERIENCE AND WILL ALWAYS BE A COGGIN CUSTOMER!!! YAY #COGGIN 💯👍🏼???🎉🎉 [PS Infiniti of Melbourne now owns #KellyFord as well] #TimKelley #GeneralManager #InfinitiofMelbourne #QX60 #JeepGrandCherokee #Infiniti #CadillacSRX #Coggin #MercedesBenzofFtPierce #CogginAutomotive

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Buying Experience

By acacc on 5/16/2019 at 8:16 PM.

As soon as I came in, the staff was very helpful and got to meet with the owner and general manager. Both of whom were very helpful alongside Patrick. Came in the next day to finalize the deal and was in and out very quickly. Management was great and have nothing but good things to say about the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, Great people, Great Service!

By Satisfied customer on 5/15/2019 at 1:37 AM. Helped by Tim Cook, Jen Hardie, Steve Leroux, Danny Hogue.

We loved working with everyone at Infiniti of Melbourne to make a great deal on a beautiful car. Everyone was friendly and very accommodating. Each person we worked with was very professional and did their job extremely well. We would definitely recommend this car dealership to anyone that is looking for top notch people to get them through the process of purchasing a new car. We look forward to continuing to do business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Pre-owned SUV

By Jim on 4/18/2019 at 4:13 PM.

I arrived Las Sunday to look for a pre-owned Infinity. I was greeted by your Sales Associate, Mr. Todd Cook. I found the vehicle that I was looking for. Todd was wonderful being able to answer all my questions as well. Your Sales Manger, Lisa Henderson was extremely helpful. I drove out of the lot on Monday being extremely happy with all the Professional folks I ,interacted with. Keep up the GREAT work. 👍

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Automobile Purchase The Way It Should Be!

By Happy Customer on 4/13/2019 at 12:22 AM. Helped by Danny ( Finance).

It is not often that one gets to write a review about a dealership that is on the "plus" side. My wife and I had been researching and shopping for an automobile for several weeks. We went as far as Orlando looking for a particular model vehicle. After a couple of bad test drives and a couple of bait and switch dealers we were quite disheartened. Saturday night we found a new listing for that vehicle at Melbourne Infiniti. We decided to give it one more go on a Sunday and were actually blown away at the level of service we received, the condition of the vehicle, the absolutely low pressure sales approach. To say the least it was an exceptional experience. A very first for me. This is the way automobile salesmanship should be. We were greeted by a young man named Todd Cook, who showed us the vehicle we were interested in and immediately let us test drive it. No pressure at all. This was followed up by a stop by from the GM Tim Kelly to make sure all was good. We were paying cash but still spoke with Danny the finance manager (great guy) and purchased an additional warranty since the car we purchased was about to expire. I'm in my mid 60"s and this is the best dealer I have ever purchased from. We did not even buy an Infinity brand vehicle and we still felt that we were treated with exceptional respect. I cannot be more pleased and I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Nice Cars

By BigTig2011 on 4/6/2019 at 9:13 PM.

Anna Brown helped us and to bargain with her manager to get us a good price on a Lincoln Zephyr!!Great personality and I would recommend to anybody looking for a nice quality car and great service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Welcoming and Amazing Service!

By loganagol on 3/12/2019 at 6:59 PM. Helped by Summer Stokes.

The sales associate I worked with was awesome. She made me feel very comfortable the whole time and not pressured. Honestly, everybody there gave me great service and I am immesurably happy with my car! Talk to Summer when you come to shop she will take good care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Mali1986 on 1/7/2019 at 1:35 PM. Helped by Sue.

Sue my service advisor was very helpful and knowledgeable about my cars service needs.. She was very pleasant and courteous.. I’m happy to return for future service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

still exceptional even with a sparce crew due to holidays

By WW in steamy south Florida on 1/6/2019 at 3:09 PM. Helped by Sue, Angel and the wonderful gentleman who detailed my vehicle that I did not get his name.. THANK YOU.

The service dept is wonderful, truly a great place to get your car serviced, and although they were running a bit late because of the holidays, the crew is still exceptional. I received everything I asked for in service for my auto at a fair price and great workmanship. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By paulr on 12/30/2018 at 4:06 AM. Helped by kristine.

great service very quick. car nice and clean. every body was nice , not a long wait at all. Kristine is very helpful with explaining service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Dennis on 12/15/2018 at 8:51 PM. Helped by Kristine Pelletier.

Kristine in service was awesome and pleasant to work with, knew the car and what it needed, has always had things ready and on time. Great Job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Glory on 12/11/2018 at 6:48 PM. Helped by Sue Thompson.

Sue was awesome and first class all the way, There is no other service department in this county that excels in customer service and professionalism.

I would recommend this dealer.