Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Busby

By golfer 1958 on 6/6/2018 at 11:30 AM. Helped by Tony Busby.

Tony was very pleasant to work with from day one when we started discussing certain vehicles. He also always followed back up with me whether by text, e-mail or phone. Tony made my experience buying an Infiniti so simple with absolutely no pressure. Best car buying experience i have ever had, all due to Tony. You need more like him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic, drove from Ft Smith, they had everything all read

By Kaia123 on 5/24/2018 at 6:46 PM. Helped by Garreth Golden.

Garreth Golden was fantastic and helped me with my purchase of QX50. I rented a car and drove from Ft Smith 4 hour drive, and he had everything ready to go. Love my first Infiniti and I drove it home, packed up went to the beach pulling my Hobie sailboat. great experience! Kaia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By QX50 on 10/28/2017 at 2:40 PM. Helped by Seymour.

Good experience Seymour is the best salesman I've had in 40 years. Everyone was very friendly well dressed and eager to please. I always had the impression I could not deal with infinity. This proves another one of my first impressions was wrong again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By Dee on 10/27/2017 at 6:27 PM. Helped by Clarence Mitchell.

I was pleased with my sales rep and also the finance officer. They were not pushy and actually saved me a few dollars on what I was pre-approved for, good job. I plan on returning to purchase my next vehicle from there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Was not pleased with my experience!

By Cherry42 on 8/16/2017 at 6:49 PM. Helped by Adrian was a pleasure to deal with but I hated the outcome!.

I dropped my car off to have the recalls repaired and my navigational system. I showed the gentleman a video of my navigation screen flickering and he said that's not good! I videoed it because it's not consistent when it happens! He said it's about to go out! So I get a call stating they can't repair it because it's not gone out yet! I don't understand why you would wait for an electronical problem to get worse before repairing it?! I have proof of what's going on!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

REPEAT CUSTOMER

By jOHNNY BISHOP on 7/12/2017 at 2:49 PM. Helped by ANTHONY BLACKWELL AND CHAD TIDWELL.

I HAVE BEEN VERY PLEASED WITH CHAD AND THE FOLKS THERE HAVE TREATED ME GREAT I HAVE PURCHASED 1 USED AND 3 NEW FROM HIM AND ENJOYED IT VERY MUCH. SO MUCH I I COULD EVER BUY ANYWHERE ELSE. HE WON ME OVER FROM THE LOCAL LEXUS STORE( WHERE I HAD PURCHASED 2 NEW UNITS) !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always enjoy working with Blake

By evelyn on 6/19/2017 at 11:58 PM. Helped by Blake Shook.

Having Blake Shook back Having Blake Shook back is wonderful. What a fine young man. He adds so much to the service department. Need more like him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Service

By Patricia R Ford on 7/1/2017 at 2:55 AM. Helped by Adrian, Jerry, and the lady who completed the paperwork for my loaner.

I always receive exceptional service when my M35x requires repairs. I enjoy the personal friendliness of the staff. Adrian and Jerry are the best. Whenever my M35x is no longer operational, I'm sure to stay with Infiniti because I know the service and quality exceed the rest.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sure Pleasure

By Milton Thomas on 6/28/2017 at 1:21 PM. Helped by Draga Williams, Mr. Hubbard.

from the moment i stopped in to view the vehicle of my choosing to the pick up it was a very smooth and satisfying experience. My salesman made it pleasant the entire staff was courteous and friendly. Will definitely be coming back to do more business with them and sharing my thoughts with my friends about the quality of my vehicle. By the way my wife loves it. Thanks again. Milton Thomas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service as always was excellent!

By Raymond B Wallace on 6/26/2017 at 2:31 PM. Helped by Gerald Tate EXCELLENT !!!.

Very Accommodating and concerned how they can make my visit to the Dealership Perfect! Had my loaner car ready to go as soon as I delivered my car for Service! Car was ready that same day as promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service above and beyond

By nursemed on 6/26/2017 at 2:00 PM. Helped by Blake Shook.

I purchased my Infiniti new in 2010. We have returned for service at prescribed intervals and have always been above and beyond pleased with the service. Blake Shook and the entire service department do their best to make the experience a pleasure. I have always felt they serviced my car with only what it needed, but would do whatever was needed to make my car safe and lasting. They have provided loaner cars and shuttle wherever we needed to go. The car is always returned in better shape than it left us, looking shiney and new again! It is a pleasure and we are so pleased to have Blake back on board to work with!!! When we are ready to purchase again (and the only reason we haven't already is we LOVE our car), we will definitely use Infiniti of Memphis for sales and service beyond any other place!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great car buying experience

By Robin Roberts on 6/19/2017 at 7:04 PM. Helped by Tony Busby.

I found a beautiful 2014 Q60 convertible online at this dealership that I was interested in buying. I was nervous about driving from St. Louis, Missouri to possibly buy a car that I had only seen online. When I called the dealership, they connected me with Tony Busby. He was very nice and easy to talk to. I told him what car I was interested in and asked a few questions. He went and checked the car over and assured me that it was in fantastic condition. He made the entire experience painless. Since we had a four hour drive, he took my information over the phone and had most of the paperwork finished when we got there. Basically, all I had to do was sign on the line! The car did not disappoint. It is beautiful and I smile every single time I drive it. No regrets whatsoever! Oh, and the Infiniti of Memphis dealership itself is really nice. Very friendly people, a beautiful building, and gorgeous cars everywhere!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service overall was great.

By ladyred on 6/14/2017 at 1:19 PM. Helped by Gerald Tate.

We really enjoyed the service we received from Gerald and the others who helped in the service department area ,also with car rental while we waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Garreth Golden at Infiniti of Memphis - the BEST sales guy!

By Stephanie Harris on 6/9/2017 at 5:32 PM. Helped by Garreth Golden.

It is literally impossible for us to have had a better experience with our salesperson, Garreth Golden, at Infiniti of Memphis. From the first second he greeted us, he was not pushy, very professional and made the entire buying experience wonderful. AA++!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

bought a car

By buster on 5/5/2017 at 2:32 PM. Helped by Seymour, Chad, Robert.

My wife and I visited the dealership among several other dealerships with various brands looking for an suv. First of all, Seymour was one of the best customer service or sales people I have ever met in the car business. He was very informative but not pushy in any way. He was very knowledgeable of the vehicles and explained all of the safety features as well as the creature comforts that were built into the car. Chad Tidwell was very helpful and presented us with a fair deal on the particular vehicle we were interested in. In the end I think we both felt very comfortable with the reception and trusted the people we met at the Memphis Infinity store and as a result that is where we bought our car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star!

By D. Wolfanger on 4/25/2017 at 11:05 PM. Helped by Mike Butler.

We really enjoyed our experience when purchasing our Q50. We felt like we were the guests at a 5 star hotel! The service we received was the best we have ever had when purchasing a vehicle. We will never go anywhere else! The Best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Staff extremely courteous and professional, very satisfied !

By Raymond B Wallace on 4/6/2017 at 1:49 AM. Helped by Gerald Tate.

From the time I arrived at the dealership, everyone was so helpful, made feel like I was their # priority! Excellent! Made the ease of getting the loaner car effortless! Constantly asking if I needed anything! Pick up of my vehicle was very informative about what was done and explained in detail what was performed. My car cleaned and detailed when brought to me! Wonderful. My Contact, Gerald Tate was a true professional, knowledgeable and willing to assist in anyway! I love my experience at Infinity of Memphis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kala Parker on 4/5/2017 at 1:15 PM. Helped by Drago and Hubbard.

Very pleased! They went over and beyond. We are completely satisfied with our purchase and look forward to dealing with your company in the future. Thanks Mondrago!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By dlaughter12 on 3/10/2017 at 7:16 PM. Helped by Wesley Durham and Salesman Tony.

My buying experience here was better than anywhere I have ever been. If you decide on a new vehicle ask for Tony. Very nice and straight forward no beating around the bush. I give this place 5 stars and would recommend this place and salesman to anyone. You will not be disappointed. Also the service technician Wesley is one of the best in the business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Vehicle buying experience

By sg on 3/2/2017 at 1:36 PM. Helped by Ron Young.

Our buying experience at Infiniti of Memphis was great. We have been looking at new vehicles for some time now. At Infiniti of Memphis, the staff was helpful, courteous and not pushy. We didn't feel like we were being chased around the lot like most dealerships. However, they were there to answer any questions and arrange test drives for any vehicles we requested. This is my second purchase from this dealership and would work with them again in the future. Their service staff is great as well which I experienced with my last Infiniti.

I would recommend this dealer.