Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark is helpful and awesome!

By paultarchie on 8/15/2019 at 8:50 PM. Helped by Dale.

Mark and Dale went above and beyond to help my wife and I. I will do business in the future with these gentlemen. My wife is happy to be in her dream car. An Infinity!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new car!

By Sue from Waukesha on 8/15/2019 at 5:38 PM.

Randy Chin was a pleasure to work with. I would highly recommend this dealership. Matthew Murray also made this purchase so easy and a pleasure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Professional, knowledgeable and friendly!

By Sandy2019 on 8/15/2019 at 1:06 PM.

I was amazed how well I was taken care of considering I came to the Infinity dealership to look at the 2016 Jeep they had on the internet. Mark was very knowledgeable about the Jeep and did not try to switch me to a Infinity. A couple of things I requested were dealt with quickly. Mark was very helpful and professional thru out the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By jg on 8/13/2019 at 2:33 PM.

My Salesperson Adam Murczek was very knowledgeable about the vehicle and made the whole buying process very easy. Sean the Finance manager was very through and moved the paper work through very quickly. I am a repeat customer and will definitely be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Samhutter52 on 8/10/2019 at 6:10 PM.

This dealers was very friendly and knew a lot about the cars here. I would definitely come back and am very happy with my new Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CPO Car Buying Experience- 1st time

By Jon B on 8/10/2019 at 11:06 PM.

Mark Rochone in sales and Mike Korallus as General Manager we’re extremely helpful in getting my new CPO car purchase taken care of quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great car buying experience

By brotherbrad on 8/6/2019 at 12:37 PM.

Mark was very knowledgeable about the vehicle I was purchasing and wasn’t pushy at all like most dealers. Everyone including the executive manager were all very helpful through the sales process. Sean the finance manager didn’t try to sell me things I didn’t need and explained my deal very throughly. Jacob the delivery specialist knew the car in and out and really got me in sync with my new vehicle. They made a customer for life. I will recommend this dealer to anyone looking for an Infinity or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Purchase Experience!

By Ned23 on 8/5/2019 at 2:56 AM.

I bought a car yesterday from INFINITI of Naperville. It really was an enjoyable experience and Adam Murczek made the buying experience straightforward and painless. I will definitely be back here to buy my next car. Thanks, Ned Jovanovich

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By nsa on 8/4/2019 at 12:51 AM.

I purchased a certified pre-owned Infiniti Q50 from Infiniti of Naperville, I was buying from out of state and they made the process quick and easy from start to finish. The customer service was great from the initial contact online with Christian Lynch to coming in and finalizing the purchase with Mark Roncone. The vehicle was is great condition and as advertised, everyone I met with was professional and friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Accommodating service.

By Infiniti Q50s on 8/3/2019 at 6:39 PM.

I brought my certified used Infiniti Q50s in for some touch up body work that I felt should have been better addressed before purchase. Mike Korallus was very understanding and accommodating. Being that I had purchased the car a couple years ago, I thought I’d meet resistance. To the contrary. Mike made all the arrangements to have the work done and was pleasant to deal with. I recommend Mike and his team to anyone looking for excellent cars and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great team approach

By tiffanyhardy2002 on 8/1/2019 at 11:17 AM.

I recently purchased a QX50 from INFINITI of Naperville and everyone was so nice, patient and understanding. I didn’t feel rushed or pressured! Everything was explained in great detail. My Sales associate was Mark, he was awesome and stayed with me from start to finish! I overall had a great experience and would recommend this place if you are looking to buy an Infiniti.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great service

By Prettybie1 on 7/31/2019 at 9:24 PM.

Salesperson (Randy C) was very professional and knowledgeable. No pressure was given to buy a car, he gave us enough time to process our thoughts and got back to us on a timely manner when we had any questions. He seems to be a very good person and gives all the help a buyer needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfection

By hiyld10 on 7/31/2019 at 5:11 PM.

I went to several luxury dealerships and Infiniti of Naperville was by far the easiest to deal with. I received great value for my trade and the usually lengthy process took a minimal amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ Service from start to finish!

By Mak A. on 7/30/2019 at 4:23 PM.

The entire team and their modern day approach to car sales is 2nd to none. The team is extremely easy to work with as they are transparent and fair beyond anything I've ever experience before when shopping for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service ever!!

By Niece1 on 7/30/2019 at 4:30 AM.

I purchased my second car from this dealership on 7/26/2019. The customer service was Excellent!! It took all of 2 hours and I was out the door. Antwan Hicks was the best service gentlemen ever and he opened the door to make the connections, Joe Peter’s is the man who made things happen & Matt sealed the deal. If you want a quality vehicle with quality service this is the dealership !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great visit in Naperville

By dealers on 7/29/2019 at 9:59 PM.

I was replacing my '13 JX35 with a new QX60 in a specific color, Hegane Blue. My dealer didn't have one to see but I searched and found one at Infiniti of Naperville -- a LONG way from my house. I called the dealership and got connected to Dave Dubois. I told Dave that I just wanted to see the color but wouldn't be buying there. After driving to Naperville, my wife and myself were looking through the colors in the QX60 section when Dave came out. He walked through the lot with us patiently pointing out facts about the colors --which were new and which were phased out. We took about 45 minutes out of his day. The level of courtesy and patience he provided is, well, not something I'm used to from car salespeople. I have a lot of family in Chicago's far SW suburbs. When they ask about my new QX60, I will certainly be directing them to Dave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attention to detail

By lcgalaxy on 7/28/2019 at 1:56 PM.

I had a great experience with Infiniti of Naperville working with Mark Roncone and his team. I echoed recent reviews on "beyond impressed" and "fantastic experience". Mark is a highly skilled sales professional who listens and has strong understanding of what it feels like to be a car buyer. I am impressed with his attention to detail and balanced approach to the process. I think car buying is ultimately about customer service and Mark evidently demonstrated and provided it. I highly recommend Mark in a heartbeat.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Overall Experience

Ok buying experience

By carreview on 7/25/2019 at 8:47 PM.

Overall the buying experience was fine and Adam was straightforward but had an issue with Infiniti Road Side Assistance and the Naperville service department within days of the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond impressed

By ratiohealth on 7/23/2019 at 7:49 PM.

I don’t write reviews, but I just have to mention what a great experience I had purchasing my new car. Mark Roncone made the whole car buying experience very easy with no pressure. Once the deal was done, several of the team members walked us through our new purchase...it was like dining at a fine restaurant with their level of attention. I’ve been a loyal Infinity owner for several years, and I’m glad to report that Mark and his colleagues have exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!

By sara.scott0730 on 7/22/2019 at 1:53 PM. Helped by Our Finance guy.

Mark R and the Infiniti team were so easy to work with! They made buying a car a great experience! I would definitely recommend them!

I would recommend this dealer.