Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent salesman

By Reese Paulette on 2/2/2018 at 3:22 PM. Helped by Steve Johnson.

Polite non pushy salesman yet professional. Told him what I wanted and got it! They had the vehicle I wanted in the color I wanted

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Typical Dealer Games!!!

By apas717 on 1/28/2018 at 12:29 AM.

So I receive an email from Scott Branson (internet sales manager) with a lease offer on a Q50 zero down with a $299 payment. I respond to his email letting him know that I have 10k in negative equity and ask if we could work something out and still stay under 450 payments which he responds “ It’s close” and asks when I can come in. I email back and tell him that I don’t want to waste his time or mine and ask for reassurance that it’s close and of course he responds yes. So today I go into the dealer and do the whole dog and pony show only to be told that the payment would be $660 with $2000 down...how is that close??? When will dealers learn that the days of playing games with customers are over? With all the info out there we know what we will pay before walking into the dealer. If you like getting jerked around and played with visit Infiniti of Orange Park but if you are like me and just want and honest and simple shopping experience I recommend you save the time and go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jazzo,Denise3628 on 1/23/2018 at 4:01 AM. Helped by Steve Johnson.

Steve was very friendly, helpful, suggestive, patient, professional and knowledgeable. He understood that I love Infiniti, but I did not feel they're affordable to purchase, so he found me a perfect car to lease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought me a new used car

By Beautiful on 12/29/2017 at 2:52 AM. Helped by Steve Johnson.

We had a great experience!!!! Found what we wanted and left with it!! Steve was awesome!!!! Thank you all for making our experience as painless as possible!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Respectful and supportive

By Rebecca Bortzfield Parker on 12/19/2017 at 2:28 PM.

Norman made it easy to buy a car. He really listened to me and my situation and gave me time to make the best decision possible for me and my family. I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience!

By tlr45@aol.com on 12/4/2017 at 5:00 PM.

Everyone we worked with to buy my new Infiniti was professional and friendly. If you are interested in buying an Infiniti I would recommend shopping at Orange Park Infiniti!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best salesperson and support team

By Xavier McCall on 11/10/2017 at 8:48 PM.

My Sales person was Norman Rousell. And the ending of his last name sell is exactly what he did he and his team didnt stop working to find me the best deal to fit my budget on a new 2018 vehicle. They worked diligently to work for me and not themselves. And I definitely would tell anyone I know looking for a great deal on a new vehicle to go to infinity of Orange Park and ask for Norman Rousell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Made is easy

By Producegirl on 11/7/2017 at 12:00 AM.

Was treated with respect from first encounter. Very courteous and made sure that I was getting the exact car and features I was wanting.Did everything in a timely matter so that I didn't have to spend hours at a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jpazz on 11/4/2017 at 8:35 PM.

They were a great company to buy from. Everyone was friendly. Not pushy. Accommodating. Honest. It was a fantastic car buying experience. I would recommend this dealership for anyone looking to buy a car. Such an easy transaction. Excellent follow up as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By yeahbaby904 on 10/21/2017 at 12:37 PM. Helped by Rocky.

Excellent, Norman was very patient, thorough and knowledgeable. We had a very good experience with Norman and Rocky. They were very accommodating and it was a smooth process.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

New lease

By Ange on 10/18/2017 at 4:01 PM.

Awesome visit everyone friendly and knowledgeable treated us like family. Ed David took his time with us , very knowledge and patient 😁The manager that worked Sunday October 15th was great also they both did everything in their power to get us in another lease for the price I was comfortable with.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Knowledgible and Professional Personnel

By BebeL on 10/7/2017 at 11:51 PM.

Great experience today car shopping at Orange Park Infiniti. Eddie and Scott were extremely helpful in showing me the QX 60. Beautiful car and they showed me all its features and benefits. They are extremely professional and my experience was superb!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best Sales Guy!

By Your Forrest Girl on 9/29/2017 at 10:07 PM.

I went to Orange Park Infiniti after Hurricane Iram claimed my vehicle. In a traumatic time, I met Norman, he's a great guy, very knowledgeable, super friendly, and easy to deal with! He did work!! He gave me great service and I would come back to buy my next car from him. ~Forrest Forever

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By Quantrel 45 on 9/30/2017 at 10:11 PM.

Norman was a straight shooter which was very refreshing. He has a Great personality and enthusiasm....perfect fit for this occupation. Infiniti is lucky to have him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SALESMAN

By Angelene on 9/30/2017 at 10:02 PM.

Mr. Russell was exceptional professional and patent with handing my husband and I third Infiniti car buying experience. Great Employee and would come again to purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Guy!

By Jacksonville girl on 9/29/2017 at 8:10 PM.

Norman is patient, attentive and very knowledgeable. I love his fun personality and will definitely recommend working with him whether you’re in the market for a car or not- he prepares you for what’s needed during the whole process. Thanks Norman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Went in to test drive an Infiniti

By Usa2001 on 9/23/2017 at 11:53 PM.

Went in to test drive an Infiniti Norman assisted with the Test drive he was very friendly and gave great advice. Enjoyed working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE OUTSTANDING CUSTOMER SERVICE

By NicholasM on 9/22/2017 at 3:56 PM.

Outstanding customer service from the moment you walk in! Great friendly environment! They know how to get things done, can't beat the prices on new and used cars. Overall great dealership and the people that worked with me are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle buying experience Ive ever encountered.

By Dantastic5326 on 9/16/2017 at 1:58 PM.

I worked with Stephen Shingleton, great experience and helped get me into a great Jeep. I live 5 hrs away found the Jeep on Infinity of Orange Park on the web. The whole team there got me into the vehicle of my dreams and on the road 24hrs before Irma hit. Great dealership and Stephen is a awesome salesmen to work with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Wonderful

By Marcus on 9/17/2017 at 1:55 PM.

Mr. Norman was very honest and trustworthy a person who has helped me with my family at the meeting also vital tips on my credit report not just trying to sale me anything help me in the best way possible

I would recommend this dealer.