Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service mg

By Plc on 7/9/2019 at 5:41 PM.

First time ever at dealership for service, SM took very good of my needs. Comfortable waiting area Report sent to me on email of all future or needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By EX 37 owner on 6/14/2019 at 4:20 PM. Helped by Dane Rieksts.

Great experience, everyone was personable and professional, very ,very helpful! Needed a second key fob and they went out of their to help find one for me!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

CAR BUYING DONE RIGHT!

By Brenda on 6/15/2019 at 5:55 PM.

From the front desk greeting until driving away in my new pre-owned SUV, Infinite of Peoria provided a pleasant and presser-less car buying experience. (with the exception of the extended warrant monologue, that is 10 minutes of my life I can’t get back). Abraham Diaz is highly professional with the added bonus of being pleasant and funny. Even the management, Jin Lee, took the time to meet with us and added another positive level to the entire car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a used QX 80

By Quality on 5/20/2019 at 3:01 AM.

We recently purchased a 2016 QX 80 and really appreciated the great service Abraham Diaz and Bill Munz provided us. They went the extra mile to make sure we were completely satisfied. My wife loves her new SUV and we highly recommend Infinity of Peoria and working with Abraham and Bill.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By jgates on 5/16/2019 at 6:37 PM.

Always great, quick service. Appointment availability online has been a breeze and able to get in on short notice. Highly recommend. My service advisor: Greg Geiser is great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Culture of excellence

By Ken Gates on 5/12/2019 at 6:57 PM.

All the people I worked with were terrific. These employees included Tim, Robert, Kaitlin, Kenny, Jonathan, Velma and Gregory. They are focused on exceeding customer expectations. They did in my experience with them. This is a dealership I would highly recommend to people who want the best. Thank you everyone.

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
4   Overall Experience

Everyone was helpful and respectful. Work was done as expect

By AZJOHNDE on 5/11/2019 at 8:22 PM.

As noted all employees were respectful, knowledgeable and helpful. My wife and I did feel that other than those who were dealing with us specifically, didn’t pay any attention to us—except if wondering if we were there to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, thorough service

By Deb72659 on 4/24/2019 at 12:44 AM. Helped by Gregory Geiser.

My engine light came on indicating service was needed soon. I brought it in to the dealership for an analysis. They found a part was needed. They got the part overnight. I brought the car back the next day and they had the 1.5 hour repair done in 45 minutes! The cars runs beautifully. I’m very pleased with the service. The service agent was great as well.

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price

Dishonest and deceitful

By just a customer on 4/22/2019 at 10:32 PM. Helped by Caitlin Nelson, Jonathon (sales manager).

These are the best descriptors of what I experienced at this dealership. Not only was I not given items I was promised (warranty, service contract), I was CHARGED for them. I would have never purchased some product that they will use to clean my car every 6 months, when I don't even frequent that part of town! The entire experience is absolutely laughable. The day after my purchase, I called the dealership and spoke with a manager who assured me that I wasn't told the things I am explaining. The problem is, he wasn't even there! Good thing I have recordings!

I would not recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

Service

By Yinx on 4/16/2019 at 4:39 PM. Helped by Tim Howdeshell.

Despite some unpleasant experiences with a couple of Infiniti dealerships - most especially with the service department which made me start thinking of switching to another brand after owning 3 different models - Tim Howdeshell did a great job to ensure that my car was well taken care of and he stayed in communication with me till it was completed. Keep up the good work Tim!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service from Dane

By Dick1225 on 4/12/2019 at 10:04 PM. Helped by Dane.

Had service work on my wife’s Q56. Dane is always professional and friendly. We had a $99.00 detail that was a great job and oil change.See you on the next service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By ANarducci on 4/8/2019 at 12:30 AM.

Always top notch service from Greg Geiser at Peoria Infiniti! He always works with my constant changing schedule to find the most convenient time for me. Great service and very professional.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

A/C recharge on a 2007 G35

By Bryce’s G35 on 4/1/2019 at 5:52 AM. Helped by Service Specialist Dane Rieksts.

This was the first time I have ever been to this dealership. I pulled up at the service drive through and Dane approached my vehicle. He gave me the price up front and took care of me right away, the wait was short and he was very professional, I was very satisfied with the experience. Thanks Dane, keep up the good customer service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By Jay J on 3/17/2019 at 7:55 PM.

Had an on-line approved appointment for a detail special set for Saturday. When submitting my appointment on-line I clearly stated the purpose was for the $99 detail special I received a coupon for. Saturday I drove 20 miles to Infiniti of Peoria and let the service representative that greeted me know I was there for an 11 a.m. appointment with Greg Geiser. The representative told me they don't have anyone there to perform the detailing. Then proceeded to tell me that corporate set up the on-line appointment and not the dealer, as if to say its not their fault. Then the rep. said I saw that appointment earlier. Now if this rep. saw the on-line appointment that they knew they couldn't accommodate, why didn't he call me to let me know rather than letting drive in to find out. Extremely poor customer service! I will never go to this place for service again and will never purchase a vehicle here! They have lost a customer due their incompetence!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Spend your money elsewhere

By Rise456 on 3/8/2019 at 3:36 AM.

Very distasteful experience here and wish I would have never purchased. Unfortunately, they lack trust and leadership. Better to try to locate another place that you can better trust.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Q50

By Tashia on 2/10/2019 at 6:02 PM.

I worked with Dane, who was very professional and patient with me. He told me my baby would be done in a hour and he made sure of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Q60 on 1/30/2019 at 6:19 PM.

Great service and professional! Had my Infiniti, which I bought elsewhere, serviced. Will definitely come back for future services. Even looked at newer infinities while waiting. Sales staff was also awesome. Thinking of buying another Infiniti!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful as always

By Wingding on 1/25/2019 at 7:03 PM.

Josh goes the extra mile to look after his customers. With owning two FX models over 10 years there has never been an issue with the service josh and the mechanics provide.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Very good experience

By AZ driver on 1/19/2019 at 1:48 AM.

My sales person Mr. Robert Saiz was excellent throughout. No pressure approach and very attentive and helpful during the negotiation process. Highly recommend him. Josh Sellers in finance was also very good and detail oriented. Normally I don't purchase warranties on used vehicles but due to his NO pressure approach and information, I bought a 2 yr. warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#1 dealership

By Service car guy on 1/16/2019 at 6:23 PM. Helped by Dane reznik.

I have always received the best service at Peoria Infiniti. Dane is awesome! Very attentive, courteous, and professional. Good asset to your organization. My favorite dealership.

I would recommend this dealer.