Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.3  
Service
3.9  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest and best car buying experience hands down!

By D5calendine on 7/8/2018 at 12:56 AM. Helped by Lee Jones.

I was in the market for a new very recently. Bounced around a few dealers and finally landed on an a vehicle at Audi. The experience with them was nothing short of a headache. It was back and forth, back and forth, always something else with them that became headache from a customer perspective. I then decided to reach out to Infiniti Scottsdale. Was put in touch with salesman Lee Jones. Lee from the second I first talked to him was nothing short of amazing as far as my car buying experience. I was transparent from the get go and he was on the same page the entire process. I can’t thank him enough for making this a simple and enjoyable experience. I love my new car. I highly reccomend Infiniti Scottsdale and even more so Lee Jones, the guy will without a doubt get it done! Thank you again!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The deal where everything went wrong

By mommyo2AZ on 6/8/2018 at 1:43 AM. Helped by Candi Hartzer.

We visited this dealership to test drive and hopefully buy a 2018 Infiniti QX60. We knew exactly what we wanted and what colors were acceptable to us. After a successful test drive, we decided we liked the car enough to try and negotiate a deal. Candi was our sales rep, she brought back a decent deal on a car that we wanted in a color combination that was acceptable for us. But, when we asked to actually see the car before we signed on any number - the fun began. Candi kept asking us what the percentage was that we were going to take the deal because they would have to get the car from their "far away lot". LOL, I know they keep some cars over on Paradise Lane, but that didn't seem like a big deal. We kept insisting that we really needed to see the car, and see what the seat color looked like because they had nothing in the lot or showroom that had that color. More shenanigans ensued. How about a black car? How about a blue one? How abuot this dark silver one? We couldn't understand what was going on, what was so wrong with the white one we actually wanted and were negotiating for? She finally brought back a number that we wanted and we said ok, we will take the car. As we were filling out the credit application she came over and told us that that Connie one of their employees is going to buy that car and she has it and she won't bring it here because she wants it. xxx? We felt like we were in a comedy show, or bad sales training video. Bait and Switch anyone? But they could get us a car from California maybe next week - and they would be so nice as not to charge us a shipping fee. I took our credit application and personal info off the desk and we headed out the door. We felt like we had been lied to, tricked, manipulated and used. There was no way I would feel good about owning that Infiniti or any Infiniti in the future. Infiniti of Scottsdale should be ashamed of the tactics used by the sales staff.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Legendary

By Fscjr9 on 3/19/2018 at 2:38 PM. Helped by The department team.

Being Involved in the Technology Business sector for the past 40 years, one witnesses patterns develop. Fluctuations of an industries goods and services, are inevitable, as it is in life in general. Although there are exceptions where fluctuations are anticipated and embraced in a positive manner, simply said the ones committed to integrity will compete honestly and thoroughly to produce the long term favorable constant. Scottsdale Infiniti Service Departments representative Eric has proven a reflection of the aforementioned integrity. I have witnessed his ability to interact seamlessly (listen and explain) with a wide range of customers, including the members on his team. Although to understand an electric-mechanical system requires a skill, interacting with all the facets involved in an industry requires much more for long term success. It does take aptitude, attitude, experience and skill, but most importantly is the integrity with which this package functions. To find a product and repair shop one can trust is truly valuable. Worth mentioning is the 2012 Infiniti I own which has been serviced strictly by Scottsdale Infiniti for the past 5 years. I currently receive compliments and offers to purchase this vehicle from a wide range of people rather often due to its current condition. Automobile technician groups need brand specific specialization these days. Just training, certificates and factory authorization are not guarantees of workmanship. A well seasoned technician knows that experience, training and intelligence are not a guarantee for outcome; again.... there needs to be integrity and attitude in the environment. All personnel on particular team in a professional environment of respect and positive energy flow, will then provide the best steady positive results. All the experience in the world cannot thrive properly without these ingredients and good moral character. Outcome of this nature reflects this department. Thank you,

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Scam sales tactic

By UnhappyClient on 3/7/2018 at 8:58 AM.

1. I was given out the door price over email but showed up to dealership only to be told the price was higher. they sneak in added cost for miscellaneous options I did not agree too. Switch and bait to get you in the door. 2. High sales pressure to force me to go thru their credit application when I already told them I got approved loan through my bank. He insisted that the credit application is required for government reason OFEC -- which is only for cash paying above $10K. I called talk to sales manager and he too was insisting the credit application is mandatory. I called store general manager but never got a call back. They're all colluding together. These dealers get $$ for pushing people thru their credit application that could hurt client credit report.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Service; Ethical

By VS on 1/4/2018 at 7:24 PM.

Salesperson Lee Jones sticks to his word and goes the extra mile. I bought from out-of-state without seeing the vehicle. Everything was as described and they arranged shipping at a very reasonable rate. At first, they did not want to sell me the car because they had made verbal commit to someone else and they were going to honor it. Only after the other person dropped out did they call me. Although that was frustrating while I had to wait, it's better than other dealers who will sell to first person who pays.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great experience with Finance mgr I never met

By Fletch on 9/30/2017 at 2:40 PM.

From Texas i was shopping for an extended warranty for my 2013 G37 convertible. The Infiniti USA site pointed me to Courtney at this Arizona dealership. I received a prompt email quote and I compared it to my local TX dealer and would save big $$. Courtney was very prompt in answering all my questions and even making suggestions on how best to secure this warranty. Her timely responses to my calls and email even though I’m in TX and did not buy this car from this dealership says alot about Courtney and this dealership. Thanks for a great experience. Dave Fletcher

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By Liliya555 on 9/12/2017 at 1:30 PM. Helped by Reid Miller.

This was my first time buying a car at the dealership and I wasn't really sure what to expect. I was treated by Reid while I was looking at the cars outside. At first, I was not sure if I wanted a crossover SUV or a sedan. I test drove qx30 and q50 and decided to go with q50. Reid was pleasant to talk to. He and his manager gave me a few options to think about. They followed up with me consistently and were trying to help picking the right car for me . I purchased q50 later next week at the very competitive price. I'm very satisfied with the purchase. Overall it was a pleasant experience and I would recommend Infiniti of Scottsdale to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience EVER

By oneill82 on 9/9/2017 at 6:43 PM. Helped by Josh from finance.

We had the best experience at Infiniti of Scottsdale. Bryan Nelson was a man of his word and had a great business ethic. He was honest and effective with my time. We communicated via email a few times before I went in to the dealership. When it was all said and done, I was finished and out the door in less than two hours with my new car. Everyone we met at the dealership was friendly, including Josh and Jim. We could not be more happy with our experience and will not go to any other dealership!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid if you can

By PaulAntsell on 8/29/2017 at 11:34 PM. Helped by Gina Sanchez.

This review for service part of this dealership. Salespeople are good, especially Bryan Nelson. But I will avoid any further contacts with service in a future. And this is a second time I had a bad experience, so it's definitely not a "glitch", its a systemic problem. I brought my car to estimate a possible repair or replacement of tire defect on my new QX60 (car was in a garage for 3 days when I found a flat front tire this am...). After 3,5 hours of "inspecting" and "estimating", "service manager" Gina Sanches informed me that this tire cannot be repaired and its not under warranty b/o "a outside blow" which apparently caused a damage...The fact that this car was in a garage for the last 3 days, and there were no "blows" or "hits" (which would leave marks on a rim as well), did not change a thing. She choose to make a customer to pay for replacement instead of escalating it to a warranty claim to manufacturer. "Good choice", i'm sure. After presenting an estimate to replace a tire, and after I obtained a verbal "out-the-door" estimate for the same tire from "Discount Tire", she said they would match the price but she need to see a "paperwork"...(?!). The fact that this "work" is not done yet, and it was an over the phone promised price, did not change a thing. She choose to loose my business over $50 difference! Another "good choice"! Congratulations, you earned a "star"! Just one star...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mobeckerman on 8/21/2017 at 5:26 PM.

Incredible attention to detail and personal service!!! Thank you!! All employees went above and beyond! A special thank you to Lee Jones!! I love my Q50!!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Maintenance G37x

By LSreview on 8/24/2017 at 1:10 AM. Helped by Andy Morgan.

A very positive experience at the dealership today, although the length of the visit was a little long. However, I was notified of the estimated time. My service consultant, Andy, was prompt, pleasant, informative, and checked in to update me throughout the visit. All the staff were friendly and the atmosphere was clean and welcoming. I appreciate the great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch!

By Imasucker on 8/20/2017 at 6:36 PM.

It's simple why I would come back to this dealership...... Illias, Bryan, Brian, and Courtney. Class and fair! Always eager to satisfy their customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Out of state buyer

By MJS on 8/17/2017 at 8:07 PM.

Stephen and team in the used car department were a pleasure to deal with. Everything was as stated upon receiving the vehicle we purchased. As an out of state buyer we rely on the dealership having a high level of integrity which they demonstrated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer care by Gina for servicing!

By azsilver4 on 8/16/2017 at 5:25 PM. Helped by Gina.

Gina bent over backwards to accommodate me - scheduled me asap and got me a loaner vehicle:) Car was ready early & clean! Best of all, there was no charge:)

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
2   Quality of Work

Pleasant

By Veronica C on 8/8/2017 at 2:27 AM. Helped by Bernard.

Bernard was great, very knowledgeable and no pressure salesman. I went in to see if the QX60 was big enough to meet my needs and walked away buying a car. He made the experience a good one. However the service guys needed a little more attention to detail with the cleaning of the new car/accessories and the gas tank closer to empty than I would like after spending thousands of dollars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bait and Switch - Management made it right

By Unsatisfied on 8/6/2017 at 11:26 AM. Helped by Selena A and Josh Sellers.

Very disappointed in my experience. Made a deal with sales and when I went in finance everything changed. I should've have walked away. Unfortunately I was not strong enough to. AFTER HEARING MY COMPLAINT, THEY MADE IT RIGHT!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding

By Jerry on 6/24/2017 at 12:00 AM.

We are very pleased with the experience so far. Took delivery today and all is good. We look forward to continuing Good relationships with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy customer

By James Gunn on 6/10/2017 at 11:30 PM.

Excellent service, very pleased with my purchase. I would recommend Bryan to anyone who is looking for a new car. Easy to get in and out. Quick service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

George was great sales person

By Dale1788 on 6/1/2017 at 1:21 AM. Helped by George.

Sales team was very professional and went out of their way to get me what I wanted. I drove away very satisfied and great full that I was there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Internet buy

By Fotonut3441 on 5/31/2017 at 5:17 AM. Helped by Hadi Oei, James Hedine.

This was a great experience I would definitely recommend this dealership and these two individuals. Very professional, polite and easy to work with. Thank you!

I would recommend this dealer.