Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.3  
Service
4.5  

Dealer Reviews

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Overall Rating

3.0  

1   Customer Service
4   Friendliness
2   Overall Experience
5   Price
3   Quality of Work

Oil change took 3 hours...no consideration fcustomer.

By MyMyGodisgr8 on 10/26/2018 at 3:52 PM. Helped by Was not introduced by the person who serviced me.

Went in for a oil change and it took 3 hours...No respect for the customer time...Last time I had made an appointment and that took over two hours...I dread going to this place of business because the wait is extremely long...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infiniti Service Department

By PJB12135 on 10/11/2018 at 3:46 PM.

Carson Gaither was very professional and knowledgeable about my vehicle and I appreciated his timely follow up. Having just moved from Texas to Georgia therefore having not bought the car locally, I was a little uncertain how I would be treated, but that was quickly put aside while dealing with Carson. Highly recommend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Fannie on 8/26/2018 at 10:50 PM.

Service gets a 5 star.Carson has always been available and most helpful in making sure my Infinity Q50 Hybrid is in top shape. He goes way beyond the call of duty in flexible scheduling to meet my needs. Because of his exceptionally to please the client with the best service, I give him a super A plus! Dr.Fannie Tartt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

20K Service Check

By Bsonar on 8/5/2018 at 12:12 AM.

There was a warm, business welcome. The processing was professional and ensured that I was aware of every detail that was going to be performed. I was kept up to date by my Service Advisor, Carson, on the remaining time as they went through the service. I received my service inspection via email while the car was being washed, before he came and got me to review the service results and I was able to pay in his office before my car was brought around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By Saundersl on 7/28/2018 at 4:32 PM. Helped by Thomas and the mechanic that worked on my car..

I called Thomas to schedule a service appointment. I have dealt with Thomas for all of my service needs or questions since my 2002 Infiniti I35. He’s knowledgeable and professional I give him and the dealership 5 stars every time. I have never had a negative experience here. I heard a noise coming from the drivers’ side of my car. The mechanic took me on a test drive to make sure he had corrected the problem. This is what I call exceptional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change review

By hounds2tigers2 on 6/20/2018 at 8:19 PM. Helped by Autumn.

Overall it was a good experience. Autumn the lady I dealt with was extremely pleasant and helpful. I'd bring my vehicle back here if needed.

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

I have been having repeatedly problems with my QX30

By Burkes.keshana on 6/1/2018 at 3:47 PM. Helped by Thomas.

It seems they can’t get the job right and on top that I have to run back and forth to this dealership about un going problems I would never purchase another Infiniti again

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Returning, gadot customer.

By Satisfied customer on 5/17/2018 at 11:05 PM. Helped by Crystal.

I've given this great rating because. I've received excellent treatment from the staff. They make you comfortable and they seem to be honest and caring and concerned of your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service Skills

By cdsherer on 5/17/2018 at 7:02 PM. Helped by Autumn Washington.

No Appointment, in and out in a hour/half with Courtesy Wash and Vacuum. I will definitely do more business with Autumn Washington and Thomas Burnette.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism personified

By Houston on 3/17/2018 at 6:58 PM. Helped by Marvin Allen.

Purchased a used Acura TLX from Marvin and Anthony. Great experience from start to finish. Easy negotiations. Classy bunch of people and refreshing compared to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

moseley

By moseley on 3/6/2018 at 9:25 PM. Helped by Briana Galloway.

I test drove one of their trucks this past Monday. Briana Galloway was the sales person. A very informative sales person. I was surprised how the truck drove and how stylish it was inside. Think this is the one for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By ATL Transplant on 2/10/2018 at 2:17 PM.

OMG 5 stars are not enough. I absolutely love this dealership. Exceptional customer service from my first inquiry online with the lovely Ms. Lakisha Johnson to the wonderful Khadijah Florence she wentabove and beyond exceptional customer service. Mr. Taurus Williams was nice as well. They made a no into a yes. Wonderful people they are on my Christmas Card list and I won't buy from another location. I am writing corporate write now because they were so good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Cappy on 12/14/2017 at 10:12 PM. Helped by Amber..

Infiniti of South Atlanta is the only dealership that we will buy or lease a vehicle from! We just least our 3rd vehicle from them, and are very happy. The staff is so friendly and accommodating. Our sales people Kesha and Amber are the utmost consummate professionals. This dealership also offers free oil changes for life as well as free airport parking.The owner, John abate is willing to bend over backwards to make a deal for you and make your exceptional experience quick and painless. Do not go to any other infinit dealer but this one! Bill and Meredith Capelman.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding Customer Service

By Ladysj on 12/1/2017 at 2:10 AM.

Khadijah Florence is an awesome Sales Rep. she operates in the spirit of professionalism and knowledge. I highly recommend her. she is a 10+In my book!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Experience

By Loyal2004 on 11/28/2017 at 11:15 AM. Helped by Edward Hines.

I have been an owner/driver of several Infiniti vehicles since 2004. Infinity South Atlanta’s service department has provided quality maintenance service over the years, which supports my brand loyalty. In my recent service visit, I had a conversation with Edward (sales) and he thoroughly explained the upgrade features on the new model releases. I wasn’t in the market to upgrade, but his presentation, knowledge of the new model features, financing option etc. has given strong considerations to my next purchase. Non pressured sales team approach is consistent to the luxury brand and adds to the elite customer experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RE: "Be very careful about used car quality and what your to

By Honestly?? on 9/20/2017 at 11:54 AM.

I received a response from the dealership to call the sales manager, Mr. Flannagan, about the car being in an accident and never being told by the dealer that it was...His response to me was that it "Still does not show in Car Fax to have been in an accident." That's the point, any respectable dealership would know and the trade in value would have that accounted for in the offer price. My advise to any potential car buyer in Atlanta: AVOID THIS INFINITI DEALER!!

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unexpected and over the top Service

By DENISE R AVERY on 8/30/2017 at 1:21 AM.

6/2017 Carson went above & beyond for me. Delivering specific information that made repair easy and affordable. Couldn't have done any better! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Awesome Customer Sevice!

By T Glover on 7/15/2017 at 2:47 PM.

Khadija & Lakisha created the best car buying experience I've ever known. They're the friendliness, most thoughtful, and most professional sales team in the business. They made me feel comfortable as soon as I entered the facility. I was able to purchase exactly the vehicle I desired with no hassle thanks to them. I plan to be a long-term customer at Infiniti of South Atlanta as long as they're around! Thank you very much ladies! Job well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best Dealership in Atlanta!

By Mkinley on 3/23/2017 at 10:25 PM. Helped by Joey Couch.

Definitely recommend, hands down! Great variety and Joey was awesome. I'll be in to see him for my car and will go nowhere else. Best around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Fantastic and thorough!

By tashybiles on 3/23/2017 at 6:41 PM. Helped by Joey Couch.

I came in expecting the same old sales pitch and slick games, but they proved me wrong. Joey Couch was fantastic! He showed me around and was a true guide. Not "salesy" at all!

I would recommend this dealer.