Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Friendly

By MATT POURAFZAL on 7/11/2019 at 4:41 PM.

I had a very pleasant experience, no hassle sales people and quick delivery. I was especially pleased with Mark Chapman handling the sales. I highly recommend this dealership,I have already leased 4 vehicles from them and their service department has always been prompt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Affordable & Friendly Service

By HSTIEBEL on 7/9/2019 at 5:42 PM.

I gave an e excellent rating to this service center for the following reasons: 1. The service agent was friendly, accessible and communicated every step of the way. 2. The price of repairs seems to be fair for the work done. 3. The facilities were clean and offered snacks to the customers. 4. The repairs were all done in a timely manner

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Exhorbitant prices for parts, unresponsive sales staff.

By JESTEVIJAY on 7/3/2019 at 6:55 PM.

I went in for oil change. I was told that the car needed new belts, windshield washer fluid and brake fluid. The prices quoted for all three added to a whopping $415! Get real and serious about retaining customers. Washer fluid costs $2.99 at Pep Boys. Do you seriously think we will pay $26 for it? While the car was being serviced, I spent quite some time looking at QX30 that was in the showroom. I sat in it, opened all the doors and liked the car. I would have loved to talk to a salesman about it. However, nobody was available or interested in talking to me. The girl at the reception desk watched me while I was walking around the vehicle but did not bother to call the salesman or ask me if I needed help. So much for customer service!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Lily on 6/30/2019 at 6:06 PM.

My adviser was wonderful. Overall great service and everyone was very helpful. Thank you!!! Thomas was just great, I will definitely come back here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership Service

By LILAZNGURL01 on 6/29/2019 at 6:08 PM.

The best service representative is Candace! I've been going for the great service South Bay gives plus the care and dedication I receive from Candace are exceptional. I always get the peace of mind that my car is taken care of. Wouldn't go to any dealership for service for as long as I have my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance for infinity Q50

By CHRISTINE.KARA6 on 6/28/2019 at 5:19 AM.

I had to take my car in for service/maintenance/repair and I’m very grateful to have been in good hands! TY Infiniti of South Bay. I want to specially thank Wilson C. who helped me throughout this service experience. I appreciate the honesty and care provided for my vehicle, for my safety and for the questions and concerns I had. He went above and beyond and I didn’t expect it. But I’m humbled and appreciative of it all and for meeting my financial needs as well. Thank you very much & will definitely recommend anyone I know to this location.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The beer car buying experience!!

By chocoolate20 on 6/25/2019 at 10:31 PM. Helped by Reuben, Kas and Russ.

I had such a great experience here! I went in to look at a different car and came out with this beautiful baby!! Special thanks to Reuben for going out his way to make sure I came home with this car. Thank you Kas for the driving tour and Russ in finance for taking care of me. I would recommend this location, everyone was so nice and attentive!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Courteous and professional repairs

By Cliff on 6/23/2019 at 6:44 PM.

Have been bringing our 2002 Infiniti here every since we bought it. Not necessarily the cheapest but if you drive 100 miles a day for work as I do, you don’t want to take chances having issues with your car while commuting and not close to home. They’ve always had a loaner available for me when repairs take longer and they are always professional and courteous when dealing with their service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and friendly

By STEFANI23 on 6/23/2019 at 5:32 PM. Helped by Not sure his name but the guy that helped me clean out my car was EXTREMELY HELPFUL..

Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in and out as I needed to return to work. When I picked up my car Edson the service rep was really friendly and very knowledgeable as we discussed me possibly buying another Infinity as my lease is coming to an end. All in all wonderful experince.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Survey

By OLGASTEPANENKO32 on 6/23/2019 at 5:31 PM.

I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By Privateg1988 on 6/22/2019 at 3:26 PM. Helped by Ruben Ruiz.

I let the salesman Ruben Ruiz know I live 5 hours away and wanted to negotiate everything over the phone and online so I just pick up the car when I drive/fly down there. Got the right car at the right price, all on paper, only to be told he cannot honor the price and has to raise it by $2,000.00. This is AFTER the fact that I had requested the day off from work, a friend requested the day off to drive me down there and after the fact they ran my credit. Took a hit on my credit report for no reason. Terrible sales tactics. Would never buy a car from this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By herberthnoj on 6/21/2019 at 9:21 PM.

Excellent customer service. I was able to get the deal I was told from the beginning without prices changing last minute. Deal was done pretty fast

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful experience now that car is off warranty

By SMITHRYANP on 6/18/2019 at 9:39 PM.

Came in for an oil change appointment. Sat for 2 hours before Candice informed me my car then still needed an additional $1400 of work. She also had said they could reprogram my husband’s key for 0 charge (on estimate). 2 hours later she wanted $90 for it since my car was off warranty. I paid for the oil change and left. Local mechanic inspected my suspension and confirmed the cracked arm bushings do not need replacing. I will not be returning to this service department.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very nice service people

By cindyrenteria on 6/16/2019 at 11:40 PM.

The service was nice when I was there. When I got home I discovered one window will not roll up automatically like it should. It did before the service. I will need to take it back to see why.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Oil Change

By MURRELLGARR on 6/12/2019 at 6:22 PM.

The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not topped off as promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By G_ALONZO90045 on 6/11/2019 at 6:09 PM.

Candice was excellent and the time it took to get all of the service completed on my car was worth the wait. She was very helpful, professional and kept me updated on the status of my car at all times!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy smooth process to get car maintenance done

By James from PVP on 6/11/2019 at 4:22 PM.

I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, free wi-fi. It was very comfortable there waiting for the service to be done. Finally they also washed my car for free. Thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive

By Wiccawen on 6/11/2019 at 2:21 PM. Helped by Kaz.

Very pleasant and helpful employees. I would not go anywhere else. Have always serviced my car at this dealership since Day 1 and will continue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By CanivalFunShip on 6/9/2019 at 1:07 PM.

Great service and communication. Wilson my service rep is great! Takes care of everything with the car and gives great service advice. Def would recommend this dealership, they are fantastic and so is Wilson :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By NGYOUNG10 on 6/6/2019 at 6:25 PM.

It is always A pleasure getting my car service at Infiniti in South Bay . Candice is always great she Such a pleasure, so am always in and out.

I would recommend this dealer.