Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genuine

By rashawn.holmes on 6/5/2019 at 9:34 PM. Helped by Tari, Brian.

The guys at Infinity of Tacoma at Fife are cut from a different cloth when it comes to customer service. I had the pleasure of working with Tari in sales and Brian in finance. From start to finish the whole experience was professional and friendly. When waiting on our paper work in the well stocked waiting area, they both checked in very frequently to keep my wife and I updated on the process. I am looking forward to the new places my family will discover with our new suv!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Easy going car buying!

By SK on 11/13/2017 at 5:53 PM. Helped by Patrick.

Infiniti of Tacoma is a classy, inviting and supportive environment to purchase a new car! Our sales man, Patrick, was kind and supportive during the process. The finance team was fabulous, they made sure everything was in order and made it an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase - Nov 11 2017

By cookse2000 on 11/12/2017 at 7:31 PM. Helped by Reid Corrigan.

Our experience was fantastic - no hassles, no pressure. We had been patiently looking for a used vehicle using the USAA Vehicle Purchasing Program. We had done a lot of leg-work on our own, test driving many vehicles at numerous dealerships in the area. We were prepared with an EFT to fund the vehicle - we just needed to find the "right" one. On Nov 11, we visited Infinity of Tacoma at Fife (I of T @ F) after having expressed interest in a specific vehicle listed on the USAA Web Site. Infinity called us the night before, advised that the vehicle was available and put us in touch with Reid Corrigan, Sales Consultant at I of T @ F. He couldn't have been nicer or more helpful. Plus, he's former military - and we commended him for his service. Reid hooked us up and got us on our way. No problems, hassles or stress. All the people we met at I of T @ F were very nice and polite. We thank them all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Halli on 10/29/2017 at 8:54 PM. Helped by John.

Purchased our first Infinity from Infinity of Tacoma. We were not quite in the market for a car, but came across a LOW mileage used infinity that fit our needs. No pressure! It was completely hassle free. From start (driving onto the lot) to finish (driving off lot with car) was less than 2 hours! All staff were a pleasure to work with. John our salesman and Carrie in finance were excellent to work with. Never pushy or insisting on adding extras! Highly recommend Infinity of Tacoma for any of your car needs!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellency

By Asarias on 10/29/2017 at 12:47 AM. Helped by Al Baz.

We have a great deal to our new toyota rav4 xle 2016 from Mr. Al Baz of infinity fife. No hassle, easy to talk to and very accomodating. He found way easily to please you for a great deal u want. Thanks Al.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We have a great expirience at the store

By Mylyn on 10/28/2017 at 9:18 PM. Helped by Mr.Al Baz.

I can recommend this dealership & services. The dealer who spoke to us is Mr. Al Baz who help us to buy our new car. He is a very nice person, very accomodating and no-hassle to spoke with. Overall, we had a great experience..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, inviting, not pushy!!!!

By Damita on 10/28/2017 at 7:03 PM. Helped by Chunks Faualo.

Absolutely wonderful experience. Very professional Chyna was soon personal, and knowledgeable. They worked tirelessly to attain best financing.!!! My husband and I are committed to purchasing our daughter's next vehicle there.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Dealership experience

By Minceyc on 10/27/2017 at 11:20 PM. Helped by Clayton.

Clayton provided a “no pressure” experience in a very professional manner. He was knowledgeable, easy to talk with and pleasant. Should I purchase an Infiniti, I will definitely return to do so with Clayton.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Chyna on 10/25/2017 at 10:07 PM. Helped by Alex.

Alex was very professional, helpful, informative, & overall very pleasant to work. He made everything happen for me to get the car I wanted. I called him probably too many times, but each time he was a very nice person to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a picky buyer

By JESSICA RUSE on 10/26/2017 at 2:08 AM. Helped by Chyna.

I walked into the dealership randomly looking for a very specific vehicle. They didn't have one. Instead of showing me vehicles I knew I didn't want they took my information down. 2 days later Chyna called me to say they just received the car I wanted. A test drive later....the rest is history! Thanks for finding the my prefect car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience All Around!

By mzim on 5/23/2015 at 11:32 PM.

We had a great experience at this dealership. We got an incredible car that we LOVE for a great price and excellent customer service. No high pressure sales, just service! Very happy!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

They came through

By Angryclient on 5/15/2015 at 3:37 PM. Helped by Nathan.

I wrote a review yesterday about the dealership failing to provide good customer service over the issue of a damaged tire. After some frustration, and without expectation, the service manager, Nathan, replaced my tire free of charge. A good decision on his part, which revived my faith in the dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer service!!!!

By Angryclient on 5/14/2015 at 8:47 PM.

I have purchased 3 infinitis within the past 9 years from Infiniti of Tacoma. Today I brought in my newest one with 6000 miles because of a leak in my tire. I was told that the tire had a nail in the sidewall and could not be repaired and was told that a new tire would cost almost $500.00!!! No offer of any other accommodation, nothing. After I became extremely upset at their total lack of customer service, they offered to reduce the cost by nearly $200.00. I made some calls to Les Schwab to check out the cost of the tire and was told that their charge would have bee nearly the same, so here I sit, waiting for my new tire. No more Infinitis for me. At least not from these guys.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beautiful Cars...Superior Service

By Nancy/Beverly on 5/12/2015 at 2:49 AM.

Our service consultant Patrick made our car purchase experience so comfortable and easy. He had cars selected and ready for us to test drive on arrival. He gave us insightful and valuable information about each make of car...options that would best fit our life style. The support staff did a fabulous job making our dream car come true. Thanks son..mom is so proud of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service experience...

By armycop on 5/8/2015 at 12:18 PM.

Patrick helped me get the car I wanted at a very good price. I was buying a used vehicle as a second car and not trading in my vehicle. Instead of making me wait and find someone to help me get the car home, he personally delivered the car to my home. It was a 45 minute trip each way. This was way above and beyond any dealer I've ever been to, and I've bought over 12 new vehicles in the past. I would recommend this dealer to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun shopping for a car

By Le-VelPaid on 4/20/2015 at 3:52 AM.

I first want to tell you I normally don't shop for cars, I let my husband, but I went this time and actually enjoyed it. Patrick was amazing, and super helpful without being pushy. The lady in the office was super sweet. We will be back when we need another car. Thanks for making our shopping so enjoyable...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lmn199393 on 4/17/2015 at 4:26 AM.

The dealer Patrick is very friendly and helpful all the time, very responsible after sale service. People working inside are all very cool, and you will like their coffee, too.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Experience!!!!!!

By Zo1989 on 4/1/2015 at 3:14 PM.

When I first walked on the lot I knew exactly what I wanted and Pat made sure that I was happy every step of the way. His follow up skills were superb and I would definitely recommend friends and family to him. Thanks Pat and the rest of the Infiniti team that helped throughout the process!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Slimiest ever!!!

By Igloochic on 11/26/2014 at 3:58 AM. Helped by Sales manager used vehicles and Matt g as well as "Shady" (who was the least shady of the bunch).

We went in after finding a late market used vehicle there online. We offered full internet price paid with a credit card. (So we can just pay off the card later as we were in a hurry). They wanted to charge a 3% fee for the card. We debated in the standard bs way you do with dealers and they finally agreed (via text approval from the owner) that we would pay their full price with no up charge for the cc. Spent an hour doing bs paperwork and had keys in hand. The sales manager came out and said that the owner had called and we could only charge ten grand on the card and the balance had to pay the fee on (that he previously said was not going to be charged). We had shook hands on a deal and at the last second they reneged on it. I've been a banker for 20 years and while I've seen slimy from dealers...this was the worst. Typically when they shake hands on a deal they Honor it. Not so much with these guys. It was a stupid 250 ish bs ploy and they thought we would fall for it. We wasted an hour on these guys. Don't be as stupid as us please!!!!! We won't go back. I hate a man or woman who's handshake on a deal is a lie.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

When the JX35 was first advertised, I stopped by Infiniti...

By BobOB1974 on 10/8/2012 at 3:37 AM. Helped by Dennis O'Connor and Scott Griffith.

When the JX35 was first advertised, I stopped by Infiniti of Tacoma at Fife to get more information. Dennis met me and shared with me what he knew about the car, which they had not received yet. Sales Manager Scott Griffith showed me what they had coming and explained the descrepencies that I noticed in the brochour. A couple weeks later, Dennis called me to let me know they had received their first round of JX vehicles. My wife and I stopped by and test drove two different versions. Since they didn't have what we wanted, Scott spent quite a bit of time locating what we wanted. Snce the vehicle was slated for a dealership in New Hampshire, Scott made arrangements with that dealership and had the car sent to Tacoma. We were offered a very fair no-haggle price, were able to add a few accessories at dealer cost, and they paid the shipping. We traded in two vehicles and received what we expected. Since the vehicle was going to be delayed, they gave us a new fully loaded QX for six weeks, folowed by a new FX until our vehicle arrived. Financing was straight forward and over all, we felt like we got a great deal. The was never any pressure and it was almost too easy to buy a luxury car. The finance manager assisted with the paperwork, and also arranged to have our rebate from the Armada trade-in's extended warranty sent to us. The only negative was that they did not sell the Infiniti extended warranty. They offered a third party. We purchased the Infiniti warranty out of state at a significant savings. Our first service was fantastic and we received a new loaner for the day. The service department was excellent.

I would recommend this dealer.