Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service - Yomer Ruiz

By Happy Customer on 7/9/2019 at 6:46 PM. Helped by Yomer Ruiz.

I sent the following email to Yomer Ruiz, but thought I should post it here, so others looking for a great person to work with know who to ask for: I wanted to thank you for professionalism and awesome customer service on my newly purchased 2019 QX50. You really worked with me to surprise Stacy with her new car, despite the challenges the holiday brought with limited finance staff available. I appreciated you going above and beyond to make the deal happen! Your knowledge of the car and patience in explaining the features was also great. Inskip Infiniti is lucky to have you. I am sure I will receive a survey (usually do, but haven’t yet), but wanted to personally thank you for providing us with an amazing customer experience. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was greeted with a warm welcome!

By Ebony/Marc on 4/11/2019 at 4:03 PM. Helped by Steve Rumjoe.

Steve Rumjoe was very helpful and informative. He made sure I was 100% comfortable from start to finish and before I left the lot he took his time showing me the ends and outs of the vehicle. I would highly recommend Infiniti; Ask of Steve!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Satisfied 😍

By Jholie15 on 1/9/2019 at 7:03 PM. Helped by Steve Romjue.

After i was turned away from other Car Dealers due to poor credit i Gave INFINITI of Warwick a try and Luckily Steve Romjue took my call and made majic happen? now im in a Beautiful very Modern car and paying low monthly payments 😊 Absolutely Satisfied 💓 Exelent Customer Service 💯 Thank you INFINITI OF WARWICK and very special Thanks to Steve Romjue for you Exelent work 💓 Happy New year ?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Glad I moved to Infiniti of Warwick for my lease!

By Lou T on 12/7/2018 at 1:29 AM. Helped by Didn't work with Sean but worked with Sal, Sam and Brenda..

Very happy to say that I moved from Infiniti of Norwood to Infiniti of Warwick after 10 yrs of leasing at Norwood. Never felt a connection with management at Norwood and never felt like they valued me as a customer. All I can say is that I was more than pleased with my decision to move to Warwick. Sam, the general manager and Sal, one of the sales staff at Warwick were very professional, respectful and worked with me to get me into a car that was right for me. I can"t thank them enough! Brenda, their business manager was an absolute joy to deal with and didn't pressure me into buying anything I didn't want and respected my wishes. They had all the paperwork ready for me and my car ready to go in no time. I highly recommend buying or leasing from Infiniti of Warwick and will continue to lease or buy with them in the future. Give them a call. You won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By Geoff511 on 10/22/2018 at 2:20 AM. Helped by Steve Romjue.

We walked in with the need to buy a used car for our son and walked away with a terrific experience that made us confident we will be a repeat customer. Our sales professional, Steve Romjue, was outstanding! He helped us decide on the right car and he and his team went out of their way to make my son's delivery day memorable. Quality dealer, quality product, quality people providing outstanding service!! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic low pressure

By Paula0318 on 7/6/2018 at 4:01 PM. Helped by Sal Hansford.

My entire experience was great. My salesman Sal was phenomenal always put me first. Not to mention i love my car. Will definitely be back for my next car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By MAAF on 6/29/2018 at 6:04 PM. Helped by Sergio.

Quick Quality Service with a smile. Explained everything going on with the car and repairs needed for a 15,000 mile check up. Waiting room fully equipped with everything one would need.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Buyer Beware

By Usedcarpurchase on 5/18/2018 at 6:10 PM. Helped by Steve.

Here’s my experience with this dealership from a recent used car purchase. The salesman was very nice and did not put on the high pressure sales pitch during the interaction. I was buying a used car from them, which was not an INFINITI, so the salesman did not have much knowledge about the car I was interested in. The test drive was fine, and we got back to the dealership to begin negotiations. I looked around the car and it appeared to be in very good condition. I gave it my non-professional inspection and poked around as much as I really could. I was told the car was in great shape, and was given a copy of a clean Carfax report to show it was good. I was told the car went through a thorough inspection and that the dealership would be transparent regarding any issues with the car. I knew what I wanted to pay, and what I wanted for my trade, and the conversations went fine, without much pushing on either side. At the closing of the deal, the salesman kind of sprung on me that they only had one key for the car. I was disappointed that this was not disclosed earlier in the conversation, as the keys for the car cost around $400. I let them know I wasn’t really happy about it and we agreed that they would reimburse me once I ordered the new key. Subsequently, as I went to get the new key, I asked the dealer for my make of car to do an inspection. It would cost me a few bucks, but it would give me peace of mind knowing it was independently inspected. The technician called me in to show me that the car had been involved in some sort of accident, likely a curb jump which damaged the undercarriage and wheels on the right side of the car. I could see the dent in the under-part of the car and the damage as described. This type of accident would not likely be reported on an insurance claim, thus the clean Carfax, but if the car were thoroughly inspected, the INFINITI dealership would have known about it. This is a buyer beware kind of story. The INFINIT folks honored their word and sent me a check for the key, but when I mentioned the accident that was identified, they made no offer to compensate me for the work to fix it. So be it. I’m responsible for the car now that I own it, but I would not buy from these folks again, and would caution anyone about trusting them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buying experience!

By Jim O. - Massachusetts on 11/7/2017 at 3:29 PM. Helped by Steve Romjue.

My family has purchased three vehicles from Infiniti of Warwick in two years. We dealt with Steve each time. I live in Massachusetts and I was a bit skeptical about driving to Rhode Island to look at a vehicle. I'm so glad I did! The first vehicle I purchased was a used GMC Yukon XL. This truck was in fantastic shape and had all the "bells and whistles". The price we negotiated was more than fair. I was going to sell my current truck (an older GMC Yukon XL) myself. However, Steve worked with me to get a great trade price on that vehicle. An amazing thing that this dealership does is to go through their used vehicles from bumper to bumper and fix everything that even is slightly worn or in need of service. All three of our vehicles came with brand new tires. All three received complete brake service and alignments. My first vehicle I purchased had some front end work done. All vehicles had the front and rear wiper blades replaced. This is just a sample of the work they did to the vehicles. You will NOT find this at almost any other dealership or auto sales establishment. Infiniti of Warwick could easily not replace and/or repair most items. I was given several pages of repair invoices for all of the vehicles. My daughter was in the market for another vehicle. We immediately went onto the website for Infiniti of Warwick . They had a late model GMC Terrain. We called Steve immediately and headed back down to Rhode Island. We had the same buying experience that I experienced with my Yukon. Steve is great. There was no pressure whatsoever. Lat week, my family once again was in the market for a used SUV. Once again, I immediately went on the website and saw a beautiful late model GMC Acadia. I reached out to Steve and headed back down to the Ocean State. By this point, I consider Steve not just a businessman but as a friend. Once again, I experienced the same buying experience I now take for granted. I must also mention the Business Manager at the dealership, Brenda Proulx. We've dealt with Brenda with all three vehicles and she is awesome. She's so friendly and makes the paperwork end of buying a vehicle so easy. She explains everything in detail and she's very easy to deal with. Finally, one of the managers introduced himself to me and sincerely thanked me and my family for our business and loyalty. I told both him and Steve that they've not seen the last of me! I plan on purchasing all our vehicles at Infiniti of Warwick. I've already and will continue to highly recommend the dealership (and especially Steve) to all of my family and friends. I'm 100% confident I'll be treated the exact same way whether buying a used domestic SUV or a new Infiniti. I don't think you'd find that at most dealerships. If you want a great buying experience (new or used), reach out to Steve. You'll be happy you did! Jim O.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A different experience

By Lyne on 10/5/2017 at 4:31 PM. Helped by Steve Romjue.

My salesman Steve Romjue was fabulous, not the typical pushy salesman calling you endlessly. He let me take my time looking elsewhere but I ended up getting my QX30 from Inskip. Lyne

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Work!

By Brian T on 9/3/2017 at 2:51 PM. Helped by Steve Romjue.

Steve was very honest, helpful and knowledgeable about the Q60 we purchased. He was very easy to work with and a genuinely good guy. The process was painless and the price was fair.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good Customer experience

By Anjana on 7/25/2017 at 6:13 PM. Helped by Joe.

I loved this dealership and wanted to drive my Infiniti from them. But I got a better deal with another Infiniti dealer and I had to drive there. My sale man was so friendly and did all his possible attempts to make me buy my car from them. But definitely he was NOT so pushing to buy his car. But he did come with all possible prices to make a deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new Infiniti QX60 was perfect !!!!

By Chris w on 7/1/2017 at 2:47 PM. Helped by Steve Romjue.

We had the pleasure of working with Steve Romjue on our recent Infiniti purchase. Steve was extremely knowledgeable, friendly and accommodating. He truly made us feel like family. Warwick Infiniti is very lucky to have Steve representing their dealership. We will be calling Steve for all of our future automobile needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable and honest staff

By boscobarbell on 6/30/2017 at 2:49 PM. Helped by Steve Romjue.

I was set on purchasing a different make and model, but Salesman Steve Romjue was very helpful in providing me with additional information about the Infiniti, prompting me to visit the dealership. Steve very patiently worked with me to sort through models and options, and really went out of his way to get me into a vehicle and price range that made me happy. Throughout the entire process he was knowledgeable, pleasant, and honest. FIrst rate experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales and Service!!!

By Steve D on 6/29/2017 at 12:09 PM. Helped by Steve, Brenda, Paul.

I recently purchased a 2014 Infiniti Q60. My experience was excellent in all phases from Steve in Sales, Brenda in Finance, and Paul in Service. They all went above and beyond to make sure everything went right. I had previously purchased an Infiniti sedan in 2015 and Steve was my sales person as well. He makes you feel at home with no pressure and treats you like family! We have built a great relationship and he is not just my sales associate but a friend. I will not hesitate to do business with him again and will send friends and family to him. Steve is professional, courteous, caring, trustworthy,friendly and just a great person. Thank you to Steve, Brenda and Paul for a great buying experience! I am thoroughly enjoying my Q60! Sincerely, Steve DeRosa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our New Qx60

By Nwest on 6/29/2017 at 1:20 AM. Helped by Steve Romjue.

We bought our Qx60 from Steve Romjue after driving a BMW for seven years. I was hesitant to switch from BMW to Infinity, but my husband convinced me to take a look. Steve was excellent to work with. He was not pushy at all and was extremely knowledgeable. After talking with Steve and learning about all of the Qx60's features, we were sold! We literally decided to buy the car right there and then. Throughout the whole buying process, Steve and his coworkers were so accommodating. The process was an enjoyable experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best used car buying experience I've ever had

By RhodyShoppa on 6/27/2017 at 4:51 PM. Helped by Steve Romjue.

Let me start by saying that I have not purchased many used cars (I've bought many new cars). The few times that I have bought used have generally been difficult experiences (fair price, car's reliability, seedy sales folks/owners etc). However, after researching and deciding on the right used car for my daughter, we settled on getting her a late model Subaru, and started our search with a budget in mind. After looking at, and driving several, I came across a 2012 Legacy on the Infiniti of Warwick website. My experience had been that these cars move quickly at Subaru and used car dealerships, so I called 1st thing Saturday morning (15 minutes before they opened). Fortunately, Steve Romjue answered the call and was able to confirm that the car was on the lot and available for a test drive. My wife and I arrived at the dealership about an hour later and were greeted by Steve. He was well prepared for us, having the keys to the car ready to go so that we could take a look at it. Steve left us alone with it for a bit so we could look it over and see if we wanted to take it out for a drive. The car was actually more than we were looking for and just over the very top of our price range, but we decided that we would take it for a drive. We really liked the car, and after a very small amount of negotiation, got it within our budget and purchased it on the spot. Steve was extremely helpful, never pushy, and made the experience of buying this car so easy, I would without hesitation, buy another car from him and this dealership again. They got the car prepped (great job BTW!) and ready to go with us in just over an hour (Steve even recommended a great place for lunch!). It really felt much closer to a new car buying experience rather than used. Follow-ups by Steve have also been very professional and not at all overbearing or unwelcome. Even after the sale, Steve has been very helpful, explaining the warranty to me when I had questions. Thank you Steve for your guidance, professionalism, and extremely helpful demeanor! Keep up the great work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service and staff

By Alie915 on 6/14/2017 at 1:37 PM. Helped by Steve Romjue.

Sales personnel and staff are always so attentive and always ready to make my experience the best it can be. Great sales and service team!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic customer service

By rcosta on 6/14/2017 at 1:27 AM. Helped by Steve Romjue.

This is my second Infiniti purchased within a year and both purchases were made with my salesperson Steve Romjue. In my opinion he is the definition of customer service. First Steve listened to our needs then he scheduled an appointment with us. Upon arrival he was finishing up with another customer but no fear, urged us to sit in the vehicle and get a feel for it as we were to test drive and prepare any questions we might have. Thankfully our negotiation was relatively pain free with really no pressure tactics, simple conversation with a respectful opportunity to counter. Upon completion of the deal Steve explained who we were to meet and how the purchase would be finalized. Upon pickup Steve scheduled a 1.5 hour time frame to completely explain the car and all of the features. To me this is the definition of customer service and why we will trust Steve Romjue with our future purchases. RC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Jx35 purchase

By Mikeds35 on 6/13/2017 at 6:45 PM. Helped by Steven Romjue, Victor Baptista, Brenda Proulx.

The overall buying experience of my used JX35 I bought for my wife was painless and simple. Steve Romjue my sales guy was awesome. Took the time to explain everything to me and show me the in and out of the vehicle, and even made time to entertain my 6 year old daughter while I was signing paperwork. What a great car buying experience. Thank you again

I would recommend this dealer.