Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Awesome experience!!

By Woody on 10/16/2019 at 7:10 PM.

Lon is absolutely amazing! His knowledge of the car was truly impressive! I love working with him as this is my third QX60! Never let him go!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Q50

By Nick on 10/13/2019 at 7:44 PM.

Good experience. Helpful when looking for a used luxury vehicle. Gave lots of options when choosing colors, trim levels and engine options in regards to a Infinti Q50 sedan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent First Time Car Buying Experience

By Littlemsgerm on 10/12/2019 at 5:47 PM.

As a female I never thought I would be able to walk in a dealership and have a hassle-free car buying experience, but Infiniti on Camelback—and especially Lon made it happen! Incredible customer service from the staff, insane dealership perks and beautiful cars. So happy with my purchase and proud to be a part of the Infiniti family!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

This was a great experience. It was so helpful for Lon...

By Jen on 10/10/2019 at 11:40 PM.

This was a great experience. It was so helpful for Lon Williams to help me navigate through the computer systems on the car. I look forward to doing it again in a few weeks.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Infiniti on Camelback had a very helpful, knowledgeable...

By Kay on 10/4/2019 at 4:58 PM. Helped by Johnny d.

Infiniti on Camelback had a very helpful, knowledgeable staff from start to finish. Overall, it was an extremely smooth process and would recommend the dealership to friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Chris Herrell is the best salesperson ever!

By Justienne on 9/19/2019 at 11:23 PM. Helped by Jonathan Dodev.

Chris went above and beyond words to give us not only assistance in purchasing a vehicle, he genuinely displayed a dedication to both his place of employment and to meeting all our needs and every single desire we expressed! I would not only recommend Infiniti on Camelback and Chris Herrell to anyone looking to buy a car, I plan to become a lifetime customer with the dealership and to return for future purchases for both myself and my husband, but for my two daughters for as long as the dealership is in business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rich, Sales Manager and Lon, are the meaning of Cust Service

By Coop on 9/10/2019 at 2:30 AM. Helped by The Finance girl/employee that moved to Goodyear? or Avondale or Glendale..

I have bought my only 2 new cars in my life out of the 125 that I have owned from Infiniti on Camelback. 1st was my Q50S. Loved it. When I buy a car, new or old I always ask for the sales manager, they always are the people to make your deal work. Rich never pressured me even on the phone about coming down and saying things like, well there are plenty of people here that can help you. He said I'll be here when you come in, what's your name? I'll see when you get here. Now I understand that some salesperson gets the deal because sales managers have a million deals to try to work. But the people he handed me off to never had to do much but have the car prepped and ready for me to drive home. And Lon always handled me with respect and always was diligent to make sure I knew all the options on my new vehicle. I was getting the typical sales pitch over at Coulter Infiniti and when the pushy salesman who was working with two customers at a time, walked away for 15 mins, I called Rich and told him I was looking at a QX60 with some technology features but I was adamant about having headrest DVD monitors to be installed in the headrest for the kids or whomever. He just said come on down and you got it, I'll be here waiting. I keep coming back as well because Lon will always be going out of his way to make sure to get the demonstration even at my house one weekend, on a Sunday! even to make sure I knew all the features on my new QX60. Rich and Lon make me feel like a part of a family whenever I would come in even just to chat! That is what I call customer service and relations! Always answering my calls if they are there and never tried to say well we have someone else that can help you. I don't want anybody else, I am loyal to people that go the extra mile to make you feel comfortable. Because bottom line the sales manager is the one that will make your deal work. And Lon will show how everything else works. Even on a Sunday all the way out in San Tan Valley. And I am sorry I don't remember her name but the finance person was so cool to talk with, we both were from the Northwest and as well, willing to go out of her way to accommodate me. Thanks, Guys and Girl (I am embarrassed to not remember her name :<( she would kill me for that, just kidding) So, keep doing what you have always been doing taking care of the customers. Coop

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infiniti Customer for Life!

By LKCAMPBELL on 9/9/2019 at 3:33 PM.

This was the best car buying experience I have ever had. They went above and beyond for me. They found the car that worked perfectly with my financial goals (all while their systems were down), and drove to Mesa to get it off the showroom floor of another dealership. They found out where the car was 24 minutes before the dealership closed and they made it all the way to Mesa just in time to get the car! I couldn't be happier with the level of service I received from not only Edward Johnson, but also Luis Becerra and Lon Williams. Infiniti on Camelback is unmatched, and I will continue to bring my service to them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable & Easy

By Iavigil on 8/29/2019 at 11:45 PM.

Luis & Tanner were very pleasant, comfortable and easy to purchase my car from. Lon, I have met with twice and both times he had been very helpful in teaching me about my car. He is very pleasant to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good overall experience

By KWR on 8/28/2019 at 11:37 PM.

Was treated well and with respect. Got a great vehicle, and Lon was extremely helpful in ensuring all tech features of the car were understood.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Con job

By Jill and Andrew D on 8/25/2019 at 2:09 AM. Helped by Honey Dodev.

Our sales Jonny guy pulled a bait and switch. Left lot without full inspection due to time constraint (we'd already spent 5 hours there!) So when follow up service was needed sales person didnt want to help. Driivig the vehicle the next day we noticed something was broken and unusable. When spouse called to let him know, we expected an immediate accommodation, as well as an apology. Nope! Instead he implied husband was lying. There were also 3 mats missing. Salesmans response was similar to the first. They will tell you over and over how rigid their CPO inspection is but as evidenced with our issues this is a false claim. He also said the car fax showed one owner but when we got the car fax it showed there were 2. Had the vehicle been inspected these things would have been noted. Also my husband had to call every day to try to get this worked out. He was told to "just come on out" and we'll take care of it. He asked several times if they were sure he could drop in, salesman said yes. He told him he'd be there at 8am. He drove out only to be told the cant help him today. As for the mats, they also were not available as promised. They ended up going into a locked office to take some spares. They were filthy and of course that is how they were handed over to my husband. When husband remarked about the condition sales guy just said "yeah"., nooffer to put them in the vehicle. Also husband comes home, cleans them and goes to put them down and they're the wrong mats. He then called back and of course no one was available to take his call. He left a message and as shocking as this may be no one has called back. What a joke, these folks are as ghetto as the used car lots for folks with bad credit. Sales guy did not want to help today. Sale was closed so why waste time? Probably because a good experience leads to loyalty, future sales and work of mouth advertising. For a dealer who sells luxury cars the buying experience was certainly not on par with what one would expect. If you want to be treated like a professional Audi will give you that.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team Infiniti

By MissMeleane on 7/31/2019 at 10:19 PM. Helped by Johnny D.

Johnny was truly amazing! He made sure that I understood what was being offered with my choice of car. He truly went above and beyond to make sure we were comfortable with what we were getting ourselves into! Any questions I had, he made sure he answered my questions to where I understood the answer. I am grateful that he was consistent and got us to come in! Lon did an excellent job going over the app and the stuff inside the car! I thought I knew enough about the inside of my car but I was totally wrong! Lon made sure that I understood what my car had to offer me. I honestly had no idea how much support I have with Infiniti! Lon, thank you so much for all your help. Am beyond thankful for the information you have shared with me. Both were amazing!! THANK YOU!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

TECH REVIEW WAS OUTSTANDING

By INFINITILVR on 7/31/2019 at 7:28 PM.

Lon was very considerate and did not get annoyed when I made him come back half an hour later. He is ver professional and courteous. Edward sold me this car. He was very knowledgeable about the car and he and Jana went above and beyond to get. me the car I wanted.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customized service

By Jam02eson##!! on 7/19/2019 at 12:42 AM. Helped by Janna.

Lon delivered an exceptional training on use of the vehicle. Nice to have such personal service. Tanner and Janna introduced me to the vehicle and we’re knowledgeable about the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, quick & easy!

By Q60 SAVAGE on 7/12/2019 at 2:34 AM.

Everyone I worked with at Infiniti on Camelback did a fantastic job of making sure my needs were met without being pushy. They listened to what I wanted, gave honest feedback & got me in an amazing car! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Jkersh28 on 7/10/2019 at 1:36 AM.

Lon was absolutely amazing in helping us get all the features in our new vehicle set up! Very flexible with our schedules and very very knowledgeable! Highly recommend him and this dealership!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

No Stress

By Revpowell on 7/5/2019 at 2:27 AM. Helped by John Bishop.

Time for another car and immediately stress comes to mind - the stress of finding the right car at the right price; the stress of negotiating the right term; the stress of dealership pressure. To my wife and my total delight none of this was the experience we had. Fantastic treatment from beginning to end. Chris was great as well as each person we dealt with. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

GREAT SERVICE!!!!!!!!!!!!!

By mjthagreat on 7/4/2019 at 4:59 PM.

When your car is having issues it can be a little stressful! Even more stressful when the place you bought the car knows nothing about it’s operation. Thanks Josh and Lon for helping with my minor but major tech issue. I will be bring my car there for service from here on out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very happy customer

By Patrick Crawford on 7/2/2019 at 2:42 AM.

Luis Becerra, Lon Williams and Jon a.k.a Big Jon were and are the Professionals my wife and I had the pleasure of working with during our purchase and delivery of our vehicles. These 3 Musketeers were very valiant as well as valuable assets to work with on both platforms of purchase and delivery. Excellence is what it's normally called but for my wife and I, we gained additions to our family in the midst. Thank you so much for putting in 150% of your time, patience, honesty and Love as family. We've dealt many dealerships but Camelback takes the award for complete customer service and satisfaction... many thanks... The Crawford's

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New car knowledge

By Andi68 on 6/21/2019 at 1:14 AM.

This is the third time Lon has been so gracious to come out to our home and show me how to better navigate my new Infinity he is always warm hearted helpful and has a big smile to greet us. He and rich Sieck the sales manager have keep me coming back to infinity for 9 years.

I would recommend this dealer.