Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By MINIMOM on 3/1/2016 at 3:46 PM. Helped by Garland.

EVERYONE was friendly and helpful. Returned phone calls and emails in a timely manner. NEVER felt pressure to buy a MINI. When I picked up my MINI COUNTRYMAN I was so thrilled!!! They went through the MINI's specifics completely and answered my questions. I will definitely buy my NEXT MINI at International MININ

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Once you sign the papers the customer service ends...

By cbmoore85 on 4/22/2014 at 1:06 AM. Helped by Bob.

It's long, but worth it! Overall the Mini rep did a good job with the sale portion of the Countryman. International Mini was not able to offer a trade on our current VW but did offer to pay the last 5 lease payments and do the turn in for us. We were very excited to hear that the turn in process of the VW would be easily handled at the attached Audi Dealer. We were also very excited when the sale rep informed us that the new Mini came with one year free of SirusXM! So excited that on the test drive we even compared it to VW only offering 3 months for free. FIRST DISAPPOINTMENT: We came back the next day to pick up the Countryman and found it in showroom condition. As our Mini rep started the walk-through of features, we asked how to turn on the SirusXM. We were then told something along the lines of it being "SirusXM capable but not ready" and that the "free year" of SirusXM would come at a hefty cost ($550). What happened to it coming free for a year with the car? On the test drive; we specifically mentioned how cool it was--how we had SiriusXM in our current vehicles and can't wait to have it in the new one. How was this not explained to us before? Did I mention that the papers were already signed, so there was nothing we can do about it? They already had us locked in, deposit paid. SECOND DISAPPOINTMENT came when we needed to have the spring tires put on the Jetta before International Auto sent it back to VW. I called VW to get the scoop on what they needed for the turn-in. We basically had to get it in showroom condition (including the orig tires). Makes sense. After the SirusXM mishap, I expected the dealership to assist with the turn-in of our old vehicle since we just signed a fat lease with them. NOPE. They couldn't be bothered. I even emailed the sales rep, who in turn had Bob, the manager call us. The first words out of his mouth- "I only made $3 dollars off the sale of your Mini and there is no extra cash to help out with anything." I was a bit taken back by this statement and became even more frustrated due to his lack of empathy. Whether or not he wanted to help, I voiced my frustrations. He then offered to do SirusXM and tires for me at cost. Maybe there's a silver lining after all...oh wait--when he said "at cost," he meant $140 to CHANGE OUT THE TIRES and $450 for the SiriusXM. I'm sorry--what? It's only $75 to do it through VW...why is it costing twice the $ to do it through Int'l Auto? And since Bob-"is in the business of not making money with me" he could do SirusXM for $450 cost, instead of the $550 retail. My confidence in the dealership dwindled. I am not even a week deep into my relationship with this dealership and I already wanted to break up. Yikes. I ended up going to get the VW and handling the turn in process myself. Hall VW treated me with SO much more respect even though they had just lost a customer. The whole process of switching to Mini turned into a nightmare. I highly recommend reading the off site reviews of this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

International Mini offers "World Class Customer...

By BOLDLOOK on 2/10/2012 at 8:29 PM. Helped by Elizabeth Baumann.

International Mini offers "World Class Customer Service!" I have never been to a dealership where I am not pressured and it was refreshing to deal with Elizabeth who did not push me into buying a car. Because of that, I bought a car from her!!!

I would recommend this dealer.